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The purpose of this paper is to capture the up-to-date development of quality management (QM) programs in China’s manufacturing landscape. The study aims to gain understanding on the current state-of-the-art QM programs adopted by Chinese manufacturing companies. Furthermore, the study investigates the key drivers and organizational characteristics that may shape the decisions on QM program adoption.

To gain a deep understanding of QM in China’s manufacturing landscape, in-depth interviews were conducted with production managers, quality managers, and/or executives of 12 manufacturing companies in four cities in China in May and June 2012. Each interview lasted about two hours and covered all aspects of QM in the business, including what quality programs are in place and why the business adopts and implements these programs. Grounded theory approach is used to conduct qualitative analysis on the interview transcripts using NVivo 9, a qualitative data analysis program.

Two categories of QM programs adopted by Chinese companies emerged from the analysis, namely, QM systems and QM certifications. QM systems include Total Quality Management (TQM), Six Sigma, and Lean. QM certification includes ISO 9000 series standard certificates, ISO 14000 certificate, OHSAS heath certificates, government regulatory certificates, and industry certificates. The authors found while Six Sigma and Lean adoption is related to parent company requirement, TQM adoption is related to internal quality improvement and control, quality assurance, leadership ideology, culture, and employee commitment. QM certification adoption is significantly related to external drivers. Regarding the effect of organizational characteristics, the study reveals that while corporate governance and ownership influence parent company requirements as an adoption driver, industry, product, and market segmentation influence industry requirements and government regulations as adoption drivers.

The findings and proposed conceptual framework are based on qualitative data collected from 12 companies in four cities in China, which may be limited to represent and reveal every aspect of QM programs adopted in Chinese manufacturing industries. The findings provide theoretical propositions that can be verified using a large sample set in future studies. In addition, although the study identified a variety of QM programs adopted, how these programs are implemented warrants further investigation.

This study gives a status update and in-depth investigation on the development of QM programs adopted in Chinese manufacturing companies. How internal drivers, external drivers, and organizational characteristics shape companies’ decision on program adoption were explored. The study results provide implications not only for companies that are involved in supply chains with operations in China, but also for Chinese domestic companies competing in global markets to have QM systems in place to ensure quality performance.

This study used multiple case study approach and grounded theory approach to conduct in-depth investigation on the current state of QM landscape in China’s manufacturing companies. It contributes to the body of knowledge on QM programs in China by uncovering the linkages between program adoption, key drivers, and organizational characteristics in an integrated framework.

The purpose of this paper is to address the extent to which quality management is “culture‐specific”.

The paper presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting the global leadership and organizational behaviour effectiveness (GLOBE) framework. Data were collected in 2006 as part of the fourth iteration of the International Manufacturing Strategy Survey. The methodology involved the use of a self‐administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28‐35.

From this study, it emerges that adopting the GLOBE framework provides an invaluable insight into understanding quality management across countries. In particular, the findings show that some national cultures are more conducive to the implementation of quality management than others.

The analysis of the data leads this paper to endorse the idea that through an accumulation of scientific knowledge relevant to the applicability of quality management across national settings, managers can better understand how to transfer best quality management practices from one country to another.

While some previous research portrays quality management as a comprehensive management paradigm with elements and relationships that transcend cultural and national boundaries, the current study provides evidence that the adoption of certain quality practices across different countries can follow distinctive patterns.

Over the last year, the introduction of effective quality systems and the achievement of high quality products represented fundamental competitive incentives for the adoption of total quality management practices. Unfortunately, many empirical studies demonstrate that most of the quality based programmes introduced within small firms did not improve their competitive position and profitability. The reason for such a failure is threefold: ambiguity of quality dimension, lack of suitable decisional tools and distinctive features characterising small firms. Hence, the objective of this paper is to provide small firms’ managers with a decisional tool (derived from the Fuzzy Sets Theory) aimed at supporting the evaluation process and at selecting the most suitable investments within different competitive contexts.

Total quality management (TQM) principles are now being applied in service industries in the UK, following their perceived success in manufacturing industries, with the particular aim of improving service quality. In financial services the impetus behind the adoption of quality programmes is increased competition and higher customer expectations. Studies of the introduction of quality programmes into service organizations in the UK are as yet few, but both these and the large number of studies of TQM in manufacturing point to the need for high levels of motivation and involvement by staff, and the significance of job satisfaction and of employment policies. Reports on an investigation into the introduction of TQM into two major banks in the UK, with a special focus on the reactions of employees. Highlights their success and limitations in two case studies, and draws out the lessons to be learned by senior management and human resources departments.

This paper seeks to report on the evaluation of Zippy's Friends, an international emotional wellbeing programme, for primary school children in disadvantaged schools in Ireland. The paper aims to present case studies of the profile and ethos of two specific schools participating in the programme, their links with the local community, the degree of parental involvement and the factors that influence programme implementation in the local context.

Within the framework of the overall evaluation study, which employs a randomised controlled design, two schools self‐selected to participate in case studies. Employing interviews and group discussions, the case study method was used to explore the views of teachers, pupils, parents and key informants from the wider community on the delivery of the programme within the context of a whole school approach.

The findings from two contrasting schools are presented, a large urban school with a multi‐cultural profile in an area of multiple disadvantage, and a smaller, almost monocultural, rural school on the border region with Northern Ireland. The findings reveal largely positive attitudes on the benefits of the programme and support for a whole school approach. The data indicate contrasting levels of parental involvement in the two schools and highlight the importance of socio‐ economic and cultural influences in the local communities and the challenges these present for effective implementation.

The paper explores the specific contextual factors in two schools and may, therefore, lack generalisability. However, this effort to focus on the specific local context is useful within the framework of the overall randomised control trial evaluation study.

The reality of implementing an emotional wellbeing programme in disadvantaged school settings and effectively engaging teachers, parents and the wider community, is explored through the use of case study methods.

The paper explores the real‐life context of two schools participating in the Zippy's Friends programme and provides an insight into the contextual factors impacting on programme implementation in disadvantaged school settings.

This paper investigates the impact of adopting quality management standards like ISO9001 on a firm's performance and the mediator role of human capabilities within firms in this relationship. The article analyses this mediator effect in the context of an emerging economy that set a policy reform aimed at increase ISO adoption and with a large share of informal labour markets.

This study implements a quantitative approach, applying a Difference in Differences-DiD model with a Propensity Score Matching on fixed effect panel data analysis of a sample of certified and non-certified firms using firm-level data obtained from the national statistics office of Colombia. This methodology allows having comparable groups before the policy implementation. It reduces differences in observable characteristics and controls for parallel trends in primary outcomes before the policy reform.

The research findings suggest that after Colombian policy reform of the quality system (2006), firms that adopted ISO 9001 certification increased innovation (5.2%), labour productivity (4.6%), sales (5.7%) and wages (4.9%). Furthermore, it shows that the share of permanent workers is an essential mediator in adopting quality programs. Adopters firms with a large percentage of temporary workers weaken their initial investment in quality infrastructure.

This research does not consider one key aspect. This is the lack of information about the organizational culture inside Colombian organizations that is related to a successful implementation of Quality Management standards like ISO 9001. However, it does not affect the conclusion about the mediation effect of human capital in the relationship between ISO 9001 and firm performance.

The study covered all the Colombian manufacturing firms with ten or more employees. It provides critical insight for managers to value implementing ISO 9001 certification and appropriately put attention to enhancing their firms' human capital in emerging economies. Also, a policy implication of the paper is that governmental efforts to strengthen quality infrastructure in emerging economies should also include steps to increase a firm's investment in human capital.

This study provides further support for government policies to strengthen firms' incentives to adopt modern management practices. The strong effects of implementing these management practices on sales, productivity and innovation have been identified. Furthermore, the investments in quality infrastructure must be accompanied by investment in human capital and workforce stability.

The purpose of this paper is to examine the simultaneous effects of two process variables: functional involvement in strategy formulation, and manufacturing improvement programs, on manufacturing performance and financial performance of manufacturing firms in China.

Rigorous empirical research methods are used to ensure proper data collection process, and reliability and validity of constructs. Structural equation modeling is used to examine the relationships between functional involvement, improvement programs, manufacturing performance and financial performance.

It was found that involvement of marketing, finance and operations in strategy formulation have an effect on cost and quality whereas the involvement of emerging functions such as human resources, public relations, research and development and information technology have an effect on all aspects of manufacturing performance.

Studies of manufacturing strategy have primarily focused on choices and plans that denote strategic intent, rather than on the process of formulating and realizing strategy. Typical studies have used data from developed countries, such as Europe and North America. Insufficient attention has been paid to the process variables of manufacturing strategy and their effects on manufacturing performance. The study addresses these gaps in the literature using data collected from Chinese firms.

Reports an initial study to validate a brief instrument which could be useful as a tool to permit researchers to gain insight into a construct termed QM maturity – the quality of an organization’s adoption of (QM) programs. Notes that investigators have frequently confounded the length of time an organization reports that it has “been on” QM with the quality of its QM adoption. Yet it is entirely possible that an organization that reports that it has had quality programs in place for a considerable period of time may have adopted those programs poorly and superficially. The researchers were aware that a significant research stream was in place and investigating these issues, but were concerned that the available instruments tended to be extremely lengthy, aimed at top management rather than the workforce as a whole, or oriented toward a manufacturing rather than service environment. Reports initial work to validate a brief instrument that is potentially useful at all organizational levels and in both service and manufacturing. Suggests that the findings indicate that the instrument is consistent with an instrument from the existing research stream and that it also shows relationships to worker perceptions of organizational culture, Baldrige criteria, and job enrichment in directions that would be expected in the quality environment.

The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests that there are many paths to excellence. Much of the literature is written with a business or corporate audience in mind; however, it is a source of ideas, theories and models that, potentially, can be applied in public or not-for-profit organisations. One theory which has enjoyed a long history of debate and discussion in management studies is quality management, variously referred to as TQM, quality assurance, total quality control or one of the many other alternatives. In this chapter the applicability and potential benefits, as well as the challenges and obstacles, of adopting one version of total quality management in a library setting are examined.

The purpose of this paper is to elucidate the concept of user development which consists of proactively transferring knowledge to potential users of IT innovations in order to increase the likelihood of innovation adoption and diffusion.

An exploratory approach was adopted using three case organizations representing different sectors. These organizations represent the public, the semi-government, and the private sectors.

The findings show that proactive knowledge transfer builds the requisite absorptive capacity of users to understand, adopt new and complex systems and technologies, and effectively integrate them into their organizations, hence increasing their likelihood of adopting such innovations. The findings also show that effective user development hinges on proper selection of potential users and on goals alignment between the innovating firm and the selected users.

The framework could be further refined through more diverse case studies from a broader range of companies. Survey-based investigations are also needed to operationalize the constructs and explore its effects on the performance of the innovating firm. In practice, innovation managers should be more proactive by recognizing the value of knowledge transfer when it comes to expanding and accelerating the adoption and diffusion of their innovations.

This paper illustrates the importance of proactive knowledge transfer, especially in situation that call for absorptive capacity building. This paper also opens new opportunities for innovation managers to sell their innovations faster and to a wider market, and perhaps even altering the trajectory of particular innovations.