Excellent Libraries: A Quality Assurance Perspective

Abstract

The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests that there are many paths to excellence. Much of the literature is written with a business or corporate audience in mind; however, it is a source of ideas, theories and models that, potentially, can be applied in public or not-for-profit organisations. One theory which has enjoyed a long history of debate and discussion in management studies is quality management, variously referred to as TQM, quality assurance, total quality control or one of the many other alternatives. In this chapter the applicability and potential benefits, as well as the challenges and obstacles, of adopting one version of total quality management in a library setting are examined.

Citation

McGregor, F. (2004), "Excellent Libraries: A Quality Assurance Perspective", Advances in Librarianship (Advances in Librarianship, Vol. 28), Emerald Group Publishing Limited, Leeds, pp. 17-53. https://doi.org/10.1016/S0065-2830(04)28002-3