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This conceptual paper focuses on trust and its context. Previous research indicates the importance of the specific‐situational nature of trust, which is affected by both interpersonal and organizational contextual factors. Hypotheses are formulated, and they revolve around trust and various interpersonal and organizational contextual variables. The interpersonal contextual factors included are the types of trustor‐trustee relationships, ethnicity of the trustors and trustees, perceived inequity, and the importance of a cooperative or noncooperative act to the receiving party. The organizational contextual factors included are politics, ownership structure, and organizational form. In addition to main effects, some of these variables may have interaction effects on trust. Also, the organizational contextual variables mediated by the interpersonal contextual variables may have indirect effects on trust.

Western societies are not “a-moralized.” We could observe “ethical etiquette” everywhere, in every social institution and concerning every human activity or field of research (codes of ethics, ethics committees, Government ethics laws and so forth). The moralization processes of Western societies appear to be actualized in a dialectical way, and that process involves three patterns of actions undertaken by most of the social groups and institutions: (1) to get rid of an external (heteronomous) morality; (2) to adopt an inner (autonomous) morality; and (3) to safeguard two equivocal attitudes: (a) excluding any moral issue from one's decision-making and paradigmatic beliefs individuals adhere to (in order to explain the systemic reality of their self, world and Nature); and (b) letting to the given social groups and institutions (professions, for instance) the responsibility to provide the moral foundations of social life. In neo-liberalistic societies, where individualism has reached its peak, moral responsibility is more and more considered as a constraint to the “desire to do what we wish to do.” Indeed, such a desire serves to define the meaning of freedom in neo-liberalistic societies, although the meaning expresses a distorted form of freedom: to do whatever we like, except if it tends to reduce others’ freedom. Such a meaning does not imply to serve society or to love each other.

Reports a case study investigating the use of naturalistic methodology to enhance the accountability of strategic decision making in a community health service. Discovers the possibilities and problems of stakeholders′ evaluation to improve accounting information. The study involved a district health psychogeriatric service in southern England over the period 1988‐1992.

This paper is concerned with three main issues; firstly, an analysis of the identity of a ‘consumer’; the change in the power structure of the traditional professional/client relationship which this predicates; and finally, an exploration of the place of consumer power in the public health services.

Abuse of power and position for control and personal gain can occur in the professional‐client relationship, and has been recognised since ancient times, as documented by warnings, admonitions, and code of conduct that can be found in virtually all major cultures and professional traditions. Professional sexual misconduct and offences are emerg ing from secrecy, as compelling issues that threaten public welfare and safety and jeopardise trust in the important relationships between professionals and pa tients. For the purpose of this discussion, professional sexual misconduct can be defined as the overt or convert expression of erotic or romantic thoughts, feelings, or gestures toward the client that are sexual or may be reasonably construed by the client as sexual.

This paper seeks to contribute to the discussion of relationship marketing in professional services firms (PSF). The process of dialogical interaction with clients is central to relationship marketing. However, client dialogue may fall dormant if not properly cultivated by employees of the PSF, that is, by professionals. This inductive study aims to investigate how professionals sustain a fruitful client dialogue by proactively introducing additional client problems to the dialogue.

Extensive field research with a “Big Four” accounting firm and 11 client companies inductively generates a framework to describe how professionals engage in proactive diagnosis of client problems to introduce these problems to the client dialogue. The framework is grounded in 49 focused interviews with professionals and client managers, as well as supplementary interviews, observations, and firm documents.

The suggested framework consists of the components of proactive diagnosis (information‐seeking and influence strategies), a trade‐off that professionals must make among these components, several enablers of and constraints on proactive diagnosis, and key client concerns that professionals must address to introduce additional client problems.

Despite the importance of client dialogue for relationship marketing, recommendations about how professionals can sustain client dialogue over time remain limited. This study describes proactive diagnosis as one potential approach. It contributes to literature on relationship marketing in PSFs by showing how proactive diagnosis helps professionals overcome the problem of dormancy in client dialogue, complements personal selling, and extends the role of diagnosis beyond paid client assignments into the pre‐selling phase.

Professionals often dislike dirty work, yet they accommodate or even embrace it in everyday practice. This chapter problematizes Andrew Abbott’s professional purity thesis by examining five major forms of impurities in professional work, namely impurity in expertise, impurity in jurisdictions, impurity in clients, impurity in organizations, and impurity in politics. These impurities complicate the relationship between purity and status as some impurities may enhance professional status while others may jeopardize it, especially when the social origins of professionals are rapidly diversifying and professional work is increasingly intertwined with the logics of market and bureaucracy. Taking impurities seriously can help the sociology of professions move beyond the idealistic image of an independent, disinterested professional detached from human emotions, turf battles, client influence, and organizational or political forces and towards a more pragmatic understanding of professional work, expertise, ethics and the nature of professionalism.

This paper analyses how social workers in the German child protection system rhetorically frame their cases, and how their rhetoric defines its categorical labels corresponding to positions of gender and generation: to what degree are mothers considered as perpetrators and children as victims? Seventy case narrations of social workers on the frontline are analysed regarding the rhetorical idioms they applied. The results show that violence is an irrelevant interpretive framework for the social problems at work in child protection. Instead, irresponsible mothers and their limited agencies are staged front and centre. Categories of limited agency serve as rhetorical devices for the social workers to justify diverse decisions ranging from implementing interventions to terminating the professional-client relationship due to the labelling of the mother as mentally ill. As the rhetorical idiom of unreason does not operate with categories of perpetration and victimization, equivalences for the labels of the practical objectives of victimization are analysed. Consequently, the responsibility of the mother is deflected as her limited agency is seen as a product of troubling conditions. In turn, children are either ignored as victims or even treated as a troubling condition for the mothers’ limited agency. This may lead to the blacking out of the adverse consequences of child abuse and neglect as well as of possible resources for the children to avoid or prevent violent situations. In this way, child protection helps the reproduction of the generational order, which is the basis for child abuse and neglect.

The link between relationship typologies and effectiveness of conflict resolution approaches remains to be tested despite its significance in conflict management in construction project delivery. By using the four relationships attributes based on the group attachment theory, the purpose of the study was to explore the cluster of relationships among project teams and organisations and the performance of conflict management strategies across these clusters in the Ghanaian construction industry.

Using a deductive questionnaire survey in the Ghanaian construction industry, a total of 137 responses were gathered and analyzed using cluster analysis, mean scores and ANOVA to reveal the relationship clusters and performance of conflict management strategies across these clusters.

The results revealed eight relationship clusters that exist among project teams and organisations with distinct influence of roles & tasks function, cognition, emotions and behavior attributes across the relationship clusters. In the aspect of the effectiveness of conflict management strategies, it was noted that the performance of these strategies were significantly different across the groups. For instance, integrating as a conflict management strategy was deemed to be effective in resolving conflict in unitary, adversarial, pluralist, mutuality, collaborative and partnering relationship clusters. In the case of coopetitive and coercive relationships, the performance of integrating as a conflict management strategy was less effective. This study thus has empirically proved that, different relationship clusters of teams and organizations exist within the Ghanaian construction industry, and that they perform different roles & tasks functions, cognition, emotions and behavioural attributes in their formation. Additionally, the performance effectiveness of conflict management strategies differed across the relationship clusters.

By aligning the relationship attributes to the dynamics of relationship clusters experienced in project teams and organisations, relationship quality, suitability and effectiveness of conflict management strategies can be optimized. The findings can inform project teams and stakeholders to develop fit-for-purpose relationship attributes among teams and organisations to enhance team effectiveness, relationship quality and conflict management in the industry.