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1 – 10 of over 1000Nadine Anik Leduc, Stephen Czarnuch and Rosemary Ricciardelli
Public safety (communicators; e.g. 9-1-1, police, fire and ambulance call-takers and dispatchers), like many other public safety personnel (e.g. police, paramedics), (re)suffer…
Abstract
Purpose
Public safety (communicators; e.g. 9-1-1, police, fire and ambulance call-takers and dispatchers), like many other public safety personnel (e.g. police, paramedics), (re)suffer operational stress injuries (OSIs) that are too often hidden and at a prevalence higher than the general population. Unfortunately, there are very little data for OSI rates in Canadian communicators. To the authors’ knowledge, this is the only pan-Canadian study focusing on organizational culture, and its potential influence on OSIs, within the communicator context.
Design/methodology/approach
The authors conducted a 179-item online survey of Canadian communicators comprising 17 validated screenings for occupational stress injuries and symptoms and four open-ended questions relating to their agency's organizational culture. The authors thematically analysed participants' open-ended responses and their screening scores.
Findings
A semi-grounded thematic approach revealed that managers and supervisors were significant contributors to negative perceptions (n = 165) of organizational culture, potentially resulting in or worsening existing OSIs. Specifically, leadership was viewed as ineffective, inconsistent, unsupportive, abusive and toxic, with limited understanding of communicator roles. Communicators described feeling devalued, particularly when leaders fail to recognize communicator OSIs, which can perpetuate stigma. Conversely, positive leaders (n = 24) were described as supportive, communicative and encouraging.
Originality/value
The findings suggest that while leadership behaviours are a key factor in employee well-being, it varies considerably across agencies, impacting treatment-seeking behaviours. The authors’ new understandings of leaders' roles in OSIs may help reduce the frequency and severity of communicator OSIs, helping ensure that emergency services are delivered to Canadians.
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Justin Mausz, Mandy Johnston and Elizabeth Anne Donnelly
Violence against paramedics is a complex – but underreported – problem. Extant research suggests organizational culture may play a role in sustaining cultural norms that downplay…
Abstract
Purpose
Violence against paramedics is a complex – but underreported – problem. Extant research suggests organizational culture may play a role in sustaining cultural norms that downplay the significance and limit reporting. The purpose of this paper is to qualitatively explore paramedics’ experience with violence, with particular emphasis on understanding how organizational culture contributes to under-reporting.
Design/methodology/approach
The authors surveyed paramedics from a single, large, urban service in Ontario, Canada, asking participants to describe their experiences with violence, including whether – and why or why not – the incidents were reported. Within a constructivist epistemology, we used inductive thematic analysis with successive rounds of coding to identify and then define features of organizational culture that limit reporting.
Findings
A total of 196 (33% of eligible) paramedics completed the survey. Fully 98% of participants disclosed having experienced some form of violence; however, only a minority (40%) reported the incidents to management, or the police (21%). The authors defined a framework within which a lack of support from management, and consequences for offenders, implicitly positions the ability of paramedics to “brush off” violent encounters as an expected professional competency. Disclosing emotional or psychological distress in response to violent encounters invited questions as to whether the individual is personally suited to paramedic work.
Originality/value
While the extant research has indicated that underreporting is a problem, the findings shed light on why – a critical first step in addressing what has been described as a serious public health problem.
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This study will provide a preliminary, general overview of Canadian police officers' perception of stigma toward mental illness in their workplace culture and its impacts.
Abstract
Purpose
This study will provide a preliminary, general overview of Canadian police officers' perception of stigma toward mental illness in their workplace culture and its impacts.
Design/methodology/approach
This study uses a mixed methods approach with two nationwide datasets: a self-report survey (N = 727) and 116 semi-structured interviews with police officers from 31 police services. Results are grounded in theories of stigma, masculinities and organizational culture.
Findings
Results indicate that most officers believe stigma toward mental illness in their workplace remains, despite senior management messaging and program implementation. Reporting mental illness was often seen as high risk, both personally and professionally. Policewomen, constables and those on leave reported statistically significant higher levels of perceived stigma and risk. Features of traditional masculinity were commonly reported, influencing the way individuals viewed themselves (self-stigma) and organizational response (structural stigma). Those with lived experience reported the highest levels of self and structural stigmatization, which often negatively impacted their recovery.
Originality/value
This study strengthens our understanding of how organizational culture and structure combine to contribute to the persistent presence of stigma in some Canadian police services (with implications for male-dominated occupations generally). Gender, rank, years of service and lived experience are additional areas of limited scholarship addressed by this study. The findings have important implications for effective program and policy evaluation and development.
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Irina Farquhar and Alan Sorkin
This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized innovative…
Abstract
This study proposes targeted modernization of the Department of Defense (DoD's) Joint Forces Ammunition Logistics information system by implementing the optimized innovative information technology open architecture design and integrating Radio Frequency Identification Device data technologies and real-time optimization and control mechanisms as the critical technology components of the solution. The innovative information technology, which pursues the focused logistics, will be deployed in 36 months at the estimated cost of $568 million in constant dollars. We estimate that the Systems, Applications, Products (SAP)-based enterprise integration solution that the Army currently pursues will cost another $1.5 billion through the year 2014; however, it is unlikely to deliver the intended technical capabilities.
The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act…
Abstract
The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act (which has been amended by the Sex Discrimination Act 1975) provides:
Petros Galanis, Despoina Fragkou, Daphne Kaitelidou, Athena Kalokairinou and Theodoros A. Katsoulas
In view of the absence of police stress research in Greece, the purpose of this paper is to measure occupational stress among police officers and to investigate occupational stress…
Abstract
Purpose
In view of the absence of police stress research in Greece, the purpose of this paper is to measure occupational stress among police officers and to investigate occupational stress risk factors.
Design/methodology/approach
A cross-sectional study with a convenience sample was conducted among 336 police officers in Athens, Greece. Data collection was performed during January to March 2018 and the response rate was 77.8 percent. Demographic characteristics, job characteristics, lifestyle factors and coping strategies were considered possible risk factors. The “Operational Police Stress Questionnaire” and the “Organizational Police Stress Questionnaire” were used to measure occupational stress, while the “Brief Cope” questionnaire was used to measure coping strategies.
Findings
Regarding service operation, the most stressor events were personal relationships outside work, tiredness, bureaucracy, injury risk and lack of leisure for family and friends. Regarding service organization, the most stressor events were lack of personnel, inappropriate equipment, lack of meritocracy, lack of sources and inappropriate distribution of responsibilities in work. According to multivariate analysis, increased use of avoidance-focused coping strategy, and decreased sleeping, physical exercise and family/friends support were associated with increased occupational stress. Moreover, police officers who work out of office experienced more occupational stress than police officers who work in office.
Originality/value
To the best of the authors’ knowledge, this is the first study in Greece addressing the risk factors for occupational stress among police officers. Modifiable occupational stress risk factors among police officers were found and should be carefully managed to decrease stress and improve mental health.
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Jinseong Cheong and Ilhong Yun
This study aims to assess the direct and indirect impact of stress on police use of force among a sample of male South Korean frontline officers (n=574).
Abstract
Purpose
This study aims to assess the direct and indirect impact of stress on police use of force among a sample of male South Korean frontline officers (n=574).
Design/methodology/approach
Largely drawing on a methodological approach adopted by Manzoni and Eisner the paper employs a structural equation modeling approach.
Findings
The study discovered a direct positive influence of operational stress on use of force frequency, even while controlling for police routine activities and police victimization.
Originality/value
The findings of this study and their implications are discussed in depth against the unique South Korean background where frontline officers are routinely victimized by suspects and citizens.
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Each of the four objectives can be applied within the military training environment. Military training often requires that soldiers achieve specific levels of performance or…
Abstract
Each of the four objectives can be applied within the military training environment. Military training often requires that soldiers achieve specific levels of performance or proficiency in each phase of training. For example, training courses impose entrance and graduation criteria, and awards are given for excellence in military performance. Frequently, training devices, training media, and training evaluators or observers also directly support the need to diagnose performance strengths and weaknesses. Training measures may be used as indices of performance, and to indicate the need for additional or remedial training.