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The purpose of this paper is to explore how one tertiary enabling programme designed for Aboriginal and Torres Strait Islander students uses a specifically designed pedagogy which goes beyond a focus on discrete academic skills to help students develop the resilience and knowledge about learning they need to be successful in tertiary learning contexts.

A narrative methodology is used to explore how graduates analysed and evaluated their experience of the course.

The stories show that for these students, resilience is a dynamic and multifaceted construct. Strength, confidence and resilience for these students come from seeing and valuing the strength and resilience that already exists in Indigenous people and Indigenous knowledge systems and using this as a basis for developing their own resilience.

This focus on resilience can provide a transformative experience for students who have largely been marginalised from the mainstream educational system, assisting them to build the crucial “cultural capital” required to be successful in their tertiary studies, while reinforcing the strength and knowledge they already bring with them. Through this process students are offered a way of navigating the higher education landscape on their own terms.

Crisis managers believe in the value of a favorable, pre‐crisis reputation. The prior reputation can create a halo effect that protects an organization during a crisis. The prior reputation/halo might work as a shield that deflects the potential reputational damage from a crisis. Or the prior reputation/halo might encourage stakeholders to give the organization the benefit of the doubt in the crisis (reduce attributions of crisis responsibility). Oddly, researchers have had little luck in producing a halo effect for prior reputation in crisis situations. The purpose of this paper is to present two studies designed to test if the halo effect could occur and which of the two dynamics of the prior reputation halo best serve to explain the benefits of a favorable, pre‐crisis reputation.

The research focuses on a set of studies conducted to illustrate the halo effect and to explore how it serves to protect an organization during a crisis. The implications of the findings for post‐crisis communication are discussed.

The halo effect for prior reputation in crisis was created. The halo operated in a limited range for organizations with very favorable prior reputations. The data also supported the halo as shield dynamic rather than the halo as benefit of the doubt.

The paper provides insight into the area of reputation and crisis management.

The relationship between transport and tourism is very complex to analyze due to mutual causality. Nonetheless, it is worthwhile investigating it, especially paying attention to sustainable mobility, due to the need to minimize the externalities of transport, which can otherwise reduce the attractiveness of a tourism destination. To this aim, after a brief overview of different analytical frameworks, this chapter focuses on transport at destination and sustainable mobility options, such as local public transport (PT) and active modes (walking and cycling). In particular, it provides some insights from the literature about both tourists’ mobility patterns — by taking into account both psychological aspects of tourism experience and the localization of the amenities — and specific modal choices, more focused on the impact of transport on the environment. It then concludes by presenting short summaries of each chapter of the book, in order to provide an overview of the investigated topics, which are dealing with both geographical (islands, coastal areas, natural areas) and management/administration (technical solutions, PT provision, transport demand) issues.

The purpose of the paper is to analyse the financial search behaviour of small and medium‐sized enterprises (SMEs) in different regions and the perceived importance of different external financiers for these firms.

A postal survey targeting the chief executive officers (CEOs) of 459 SMEs was distributed in different regions of Sweden.

Large differences exist in the financial search behaviour exhibited by firms in the four different types of regions. In the metropolitan areas, firms are more active in searching for new owners, especially professional investors. In smaller municipalities, banks dominate as the most important financier.

The study might not be generalised for other settings because it was carried out in Sweden. Furthermore, the regional types used might cause some concern as to whether the findings can be generalised.

The study provides evidence that policies need to be tailor‐made for different regions because the predominant type of financier differs greatly between regions. The findings also emphasise the need for policymakers to focus on equity gap issues in regional centres.

The paper fulfils an important role in elaborating on the use and importance of different types of financing in various regions.

This study aims to conceptualize the potential stimuli and consequences of perceived yuanfen in the accommodation service encounter by interpreting how Chinese customers perceive yuanfen during their stay in accommodations.

Online accommodation reviews containing yuanfen perception were interpreted using a grounded theory approach. Group interviews were conducted to verify the interpretations.

Positive outcome-generated emotional accommodation experiences (e.g. happiness) can elicit perceived yuanfen, which then evokes customers’ feelings of gratitude, emotional attachment to an accommodation and memorable accommodation experiences. Also, perceived yuanfen facilitates customers’ tolerance of service failures and promotes customers’ intention to stay longer at, recommend and revisit the accommodation.

This study contributes to the literature on accommodation experiences, loyalty, word-of-mouth and service recovery. Future research can explore the interventions that trigger Chinese customers’ perceived yuanfen during accommodation.

This study informs practitioners of the importance of perceived yuanfen in enhancing accommodation experiences and service recovery. Moreover, the conceptualized characteristics and stimuli of perceived yuanfen offer possible guidelines for practitioners on how to stimulate customers’ yuanfen perception.

This study fills the gap of how perceived yuanfen functions in the service encounters in accommodations.

Healthy eating behaviour in adolescence may be negatively affected by lack of self-regulation. The purpose of this paper is to discuss strategies for regulating eating behaviour as formulated by adolescents themselves.

Self-regulatory strategies were elicited with concept mapping, which is a group-based method. Three meetings were conducted with each of four school classes in Denmark. Participants in the 12-15-year age group were recruited for the study. At the first meeting, participants had to complete the phrase “Things I can do to ensure my healthy eating are: […]”. At the second meeting, participants had to group the statements. At the third meeting, the results were discussed with participants.

The results suggest that adolescents’ knowledge about healthy and unhealthy eating is in line with the official guidelines provided by health organisations. Adolescents made 142 statements about things they could do to ensure healthy eating; the statements were grouped by adolescents, and 12 strategies were formulated: following nutrition recommendations, developing own rules, making healthy deals with oneself, ensuring the right balance and regularity of food intake, awareness: remember to eat healthy, thinking of consequences, good advice for shopping and cooking, seeking help from parents, influencing family and others, avoiding temptations, replacing unhealthy food with a healthier option and reducing the amounts of unhealthy food in diet.

Focusing on improving adolescents’ self-regulatory skills in the domain of eating behaviour is a promising approach in developing future interventions.

The present article explores self-regulatory strategies for eating behaviour in adolescence and discusses their relevance.

This study aims to examine the major influences of food choices of Chinese teenagers within a dynamic food marketing environment.

The paper reports findings from semi-structured interviews with high school students which examine teenagers’ guidelines for selecting food, along with their actual eating behavior.

The results reflect on how four major influences – personal, family, peer and retailer – may intersect to affect the eating behaviors of Chinese adolescents, as they navigate an intense education schedule during a time of rapidly changing cultural values. Different norms of food choice – nutrition, food safety, taste, body image, price, convenience, sharing, friendship and fun – are evoked according to the social context and concurrent activities of the teenagers.

The findings offer tentative insights related to the potential for promoting healthier eating habits for adolescents in urban areas of China.

The study demonstrates how, within this rapidly changing food environment, food retailers are creating alliances with teenagers to meet needs of convenience, speed, taste and social interaction.

This chapter presents an overview of job stress research at the National Institute for Occupational Safety and Health (NIOSH) from its inception in 1972 through current and proposed research in 2002. During this 30-year period, NIOSH funded a wide range of job stress projects and a detailed account of each is not possible in a single chapter. In some cases, the research will be discussed in great depth, especially if the work was unique to NIOSH (e.g. mass psychogenic illness) or was large in magnitude (e.g. Job Demands and Worker Health study). In many other cases, however, the research will be mentioned briefly and citations provided. Since many of the early reports referenced in this chapter are long out of print, the chapter makes liberal use of “Text Boxes” that contain sections of narrative text from NIOSH reports. The inclusion of such narrative text will provide the reader with a more authentic ‘feel’ for the research than would a summary statement.The chapter does not include NIOSH research in the areas of ergonomics, musculoskeletal disorders, or indoor air pollution, although psychosocial factors and job stress were elements of many studies in these areas.