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This paper aims to elucidate the value of opening up digital collections for end‐user development of mash‐ups and to evaluate the suitability of libraries' infrastructure for this purpose.

The author surveyed ARL members' digital collection platforms to assess the terms of use statements and options for programmatic access.

The findings show that 17 per cent of the institutions surveyed offer some means for mashing up digital collections, and that, while more than half the collections surveyed have some form of terms of use or rights statements, they were not written to support this type of use case.

Results of the research suggest that a mashable digital collection service is feasible for most libraries.

This paper will be of interest to librarians who are considering providing application programming interface (API) access to their digital collections.

The purpose of this paper is to explore the “mash‐up” of business strategy and corporate social responsibility (CSR). In popular music, a mash‐up is a file of digitally combined musical sources. Song A is played simultaneously with Song B, and in various other combinations. There are often elements of dissonance, and even cacophony, to the form – but the sum of the parts often surpasses the originals. CSR is a management innovation like the idea of business strategy itself. Each is also a metaphor representing alternative visions and approaches to corporate value creation. Business strategists are talking, writing, and meeting about CSR, and CSR is increasingly intersecting, integrating, converging, with business strategy. The trend is described within as a “mash‐up”. But what is the significance of this trend? How serious should companies be about it? Is CSR going to become a part of standard business theory and practice? How long will it take? What should organizations do to respond and participate?

This paper examines two propositions. First, that CSR is more than a set of ideas and processes; it is a metaphor for a different approach to business. Second, CSR is a management innovation like strategic planning itself. The paper concludes that the impact the two ideas will have on each other and society is fundamentally unpredictable, but it is likely that eventually the current CSR mania will subside and disillusionment will set in.

CSR is a highly significant trend, and well‐managed companies are already taking it very seriously. CSR may become a part of standard business theory and practice, but not without evolving through adoption patterns that will necessarily involve some disillusionment. Leaders will guide their company through this period by focusing on how to make CSR “real” for their organization by embracing the business strategy/CSR mash‐up and driving growth and innovation within the new parameters.

Familiarizes business strategists with CSR and CSR practitioners with points of connection and overlap with business strategy.

The purpose of this paper is to describe multiple case studies based on free/open‐source software (F/OSS) web applications. F/OSS web applications were deployed to create a demo web‐portal for Swiss small‐ and medium‐sized tourism enterprises (SMTEs). The web‐portal will demonstrate web applications for the purpose of F/OSS awareness and their subsequent trials.

Multiple case studies using rapid prototyping methods to deploy F/OSS web applications were used.

It was found that a web‐portal for increasing awareness and enabling interactive trials in the context of web applications suited to service organisations such as the SMTEs would enable further investigation regarding F/OSS adoption in the SMTE community.

Major components deployed in developing a web‐portal provide a limited set of trials and do not represent the wide range of F/OSS applications which might be applicable to the SMTE community.

F/OSS applications, especially web‐based business applications, are increasingly being adopted for commercial purposes. However, building awareness and enabling exploration of such applications in the context of SMTEs is still a rare occurrence.

This chapter describes the transition from single-helix roadmap innovation to Open Innovation 2.0 (OI 2.0), based on Quadruple Helix innovation processes. Innovation is intended to make things happen in new and better ways, but actual take-up is always an essential aspect of successful innovation. A change of mindset to be in accord with the behaviour and processes in innovation ecosystems is crucial for an understanding of the interdependencies and complexity management that lead to impact. OI 2.0 is a ‘mash-up’ parallel process in which the public policy maker needs to create a safe framework for this interaction (mash-up) to take place. OI 2.0 is genuinely intersectional, as innovation increasingly happens at the crossroads of technologies and applications – it is not the linear extrapolation of the past. To speed up scalability, all stakeholders need to co-create solutions and find innovations together in real-world settings. Only then do we have a strong driver to create new markets and services and scale up successes rapidly: There is inherent buy-in in this kind of innovation environment. At the same time, by involving end users as co-creators up front and seamlessly, less successful experiments and failing prototypes are rapidly revealed as such: ‘failing fast, scaling fast’ is one of the strongest advantages of OI 2.0. All this leads to the Quadruple Helix innovation model, which supplements the Triple Helix model (research, industry, public sector) with the additional component of the people. In the Quadruple Helix, citizens are not the passive objects of new products or services but active agents contributing to the whole innovation process.

This paper aims to explain the historic development of Web from the first generation to the second generation and now to the upcoming, third generation of the Web. It describes the importance of Web 3.0 and its other sub-functions to the librarians and their importance in the libraries. The basic purpose of this study is to give librarians an insight about the upcoming technologies.

This paper is designed as an explanatory study using historic and literature search techniques, and is presented in an essay format containing the brief history of web, its current and coming technologies and its advantages and disadvantages.

The finding and results indicate how the Web was designed into its current form. Findings show that at the next level, the interactions will become three ways. The robotics, artificial intelligence and semantic systems will help human in solving their queries.

The Web is spreading while new applications and technologies are inventing every day. This research may not be containing all the Web 3.0 applications, advantages and drawbacks.

This paper includes the details of the Web applications that are used in Web 3.0. This article not only gives an insight to the Web applications related to the libraries but also indicates the advantages and drawbacks.

This paper points out some very important applications to be used in the libraries in Web 3.0 environment, while a consideration of advantages and drawbacks makes this research more valuable for the librarians.

The purpose of this paper is to share the experiences of three public libraries near Melbourne, Victoria, Australia of using Web 2.0 tools to reach existing and new users.

Using blogs and other social software and mash‐ups, Casey‐Cardinia Library Corporation, Eastern Regional Libraries and Frankston Library Service are opening up their web sites and services to their communities and giving voice to their users. The various tools are described and how the libraries are making use of them is detailed.

That Web 2.0 tools can be successfully utilised by public libraries to provide enhanced services to their users.

The paper provides practical examples of how Web 2.0 tools can be used by public libraries. It is of particular value to public libraries that are interested in or already providing service to their users using Web 2.0 tools.

This paper aims to address the issue of long-term stability of services and systems depending on service-oriented architecture that has become a popular architecture in systems development and is often implemented using Web services. However, the dependency, especially on externally provided services, can impact the reliability of a system. This is often caused by the loose coupling also implying a less stringent policy for change management and notifications. Therefore, the authors characterise the types of changes that can happen in remote services and propose the concept of resilient web services (RWSs) as an example on how to upgrade existing services to better support the long-term stability of services and systems.

Having analysed several use cases where systems broke because of external dependencies not correctly maintained, the authors derived requirements for RWSs.

By means of a prototype implementation and evaluation of this solution in a case study, the feasibility of the approach was verified. Several scenarios of changes in WSs were simulated, correctly identified and responded to.

The authors propose a set of extensions to existing standards such as Web Services Description Language to improve the long-term availability of services in SOAs. A prototype implementation was developed for service monitoring and RWSs.

This study aims to explore the extent of Web 2.0 adoption by libraries of top universities in Africa. It focuses on identifying the extent of utilization, types of Web 2.0 technologies adopted and how these technologies are used.

The content analysis method was used. Data was collected by analyzing library websites of 82 top universities in Sub-Saharan Africa. Also, a combination of literature review and document analysis was applied.

About half of the libraries in the study adopted one or more Web 2.0 applications. Social networks were the most widely adopted while social bookmarking and tagging were the least used applications. Web 2.0 utilization in African academic libraries was still in early stages.

This study is mainly based on analysis of library websites. Web 2.0 platforms that were password protected and accessible through intranet were not studied. Therefore, studies that are based on feedback of librarians and patrons are warranted to further investigate Web 2.0 utilization in African libraries.

Web 2.0 plays a key role in facilitating information sharing, collaboration, and communication between librarians and patrons, and among librarians. It is essential for African libraries to integrate these technologies into library services to enhance the quality of services.

This is likely the first study about Web 2.0 applications in African academic libraries. It is a useful source for implementing web-based technologies in libraries.

The purpose of this paper is to investigate the aims of IPTV‐based public services in Korea.

This is a case study written based on the results of a government research project that the authors participated in.

Korea's IPTV promotion policies are driven with a strong force. Focusing on public as well as industrial benefits, the Korean government decided to provide public services through IPTV. For example, the Korean government introduced a plan called “tailored IPTV education services” to expand education services through IPTV. The study of this case is expected to provide implications about new public services under the ubiquitous environment that combines broadcasting and communication.

IPTV‐based public services are currently in trial phase. Therefore, additional research is necessary to analyze the effectiveness of services after a commercial launch.

This case serves as a reference for other countries that are pursuing public interests through the new media.

This is the first study that looks into the effects of IPTV‐based public services.

There are various online library databases available to access, but none of them include a geographic search option. The purpose of this study is to discover a suitable solution to solve this problem. To access information, it is critical to search using the geographic locations available in bibliographic databases. Geographic search functionality is available in Web-scale discovery system and services.

The approach and methods for incorporating geographic search capabilities into VuFind open source discovery software for suitable and appropriate information resource discovery among users are straightforward. Library mash-up tools and techniques were integrated by using geographic locations into a Web-scale library discovery system.

As a result, bibliographic metadata descriptions help all library users to identify and access documents more quickly and easily. It can assist users and librarians in making better use of library resources by integrating various databases with VuFind and by providing them in a single window-based interface. This system has developed a standardised geographic search architecture, and it is entirely based on the Ubuntu operating system. Furthermore, the 034 MARC 21 tag will be adjusted using the latitude and longitude website.

Web-scale library services are provided by OCLC WorldCat Discovery Services, Summon Web-scale Discovery, EBSCO Discovery Services, Primo Central and others. This Web-scale discovery services platform relies heavily on geographic search interface functionalities.