The purpose of this paper is to share the experiences of three public libraries near Melbourne, Victoria, Australia of using Web 2.0 tools to reach existing and new users.
Using blogs and other social software and mash‐ups, Casey‐Cardinia Library Corporation, Eastern Regional Libraries and Frankston Library Service are opening up their web sites and services to their communities and giving voice to their users. The various tools are described and how the libraries are making use of them is detailed.
That Web 2.0 tools can be successfully utilised by public libraries to provide enhanced services to their users.
The paper provides practical examples of how Web 2.0 tools can be used by public libraries. It is of particular value to public libraries that are interested in or already providing service to their users using Web 2.0 tools.
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