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The Internet has radically altered the dynamics of corporate reputation formation and management. In the growing hubbub of consumer, media and activist dissection of corporate behaviour, companies are finding it increasingly difficult to make their voices heard. By creating newly accessible channels of communication and organisation, the Internet has shifted the balance of power of “voice”. The result is that corporate reputations are increasingly defined not by what companies do or say, but by how others perceive and respond to their actions and words. This paper argues that the underlying challenge facing reputation managers is that traditional conceptions of corporate communications and corporate relations are unsuited to the developing online environment. Effective online corporate reputation management requires companies to develop new relationships with their online stakeholders, with very different characteristics from traditional top‐down communications models. The paper concludes with an attempt to describe a new conceptual framework for online reputation management.

The purpose of this paper is to explore spatial and social practices associated with a community street party through the lens of literature on encounter, conviviality and placemaking, considering its role developing a place-based sense of community.

The research is based upon a case study of a street party in London. Data sources include interviews, a questionnaire, observation and a literature review.

The conviviality associated with partying disrupts mundane social relations and engages diverse communities in placemaking. People playfully engage with one another, performing and reinforcing community and place values in the environment outside their homes.

This paper aims to engender understanding and encourage urban policy makers to support activities which combine pleasure and play to develop a place-based sense of community. It identifies practices which actively engage people at a grassroots level and enable them to articulate and perform community values.

Developing a sense of community in rapidly changing and diverse urban areas presents challenges for urban policy makers. Grassroots activities such as street parties often fall outside of funding streams, debates and formal policy making for cities but it is argued here that they enable people to engage in pleasurable and playful interaction and have an important role in disrupting mundane interactions and connecting people.

This paper progresses discussion of community events from a social perspective through an original study, identifying specific practices which contribute to a place-based sense of community.

Prejudice against Jews was part of the landscape in the Union of South Africa long before Nazism made inroads into the country during the 1930s, at which stage Jews constituted approximately 4.6% of the country’s white (or European) population. Aggressive Afrikaner nationalism was marked by fervent attempts to proscribe Jewish immigration. By 1939, Jewish immigration was included as an official plank in the political platform of the opposition Purified National Party led by Dr D.F. Malan, along with a ban on party membership for Jews residents in the Transvaal province. Racial discrimination, in a country with diversified ethnic elements and intense political complexities, was synonymous with life in the Union long before the Apartheid system, with its official policy of enforced legal, political and economic segregation, became law in May 1948 under Dr Malan’s prime ministership. Although the Jews, while maintaining their own subcultural identity, were classified within South Africa’s racial hierarchy as part of the privileged white minority, the emergence of recurrent anti-Jewish stereotypes and themes became manifest in a country permeated by the ideology of race and white superiority. This was exacerbated by the growth of a powerful Afrikaner nationalist movement, underpinned by conservative Calvinist theology. This chapter focusses on measures taken in South Africa by organisational structures within the political sphere to restrict Jewish immigration between 1930 and 1939 and to do so on ethnic grounds. These measures were underscored by radical Afrikaner nationalism, which flew in the face of the principles of ethics and moral judgement.

Whatever views may be held with regard to the question of the total prohibition or otherwise of chemical preservatives in foods, there can be little doubt that the broad theory underlying the recommendations of the Departmental Committee is perfectly, sound and consonant with the best interests of the public and the honest manufacturer. The use of chemical preservatives of any kind is undesirable, and if permitted at all, such preservatives should be restricted to substances which are not foreign to the human body. Referring to the various articles and letters which have recently appeared in The Times, Professor F. Gowland Hopkins, D.Sc., F.R.S., F.I.C., observes:—

This chapter focusses on the importance of young people's families and relations outside school. In interviews, a significant number of the young informants from the Danish part of the MaCE project speak of their relationship with parents, siblings, other family members or friends outside school, when they express the crucial role such support or lack thereof have played in relation to their educational experiences. In the final section of the chapter, we argue that when working with children and young people in education, remembering a holistic perspective is of utter importance. Daring to talk with students about their whole personality and extensive experiences, and not just their school identity, seems self-evident, but perhaps too often forgotten.

Management educators often seek out innovative ways to introduce theories and concepts in such a way that students are more engaged and connected with the course material. A meme is an image juxtaposed with short text that elicits emotional responses from its readers and is now a staple in social media. Examples include: grumpy cat, success kid and distracted boyfriend. The authors have successfully used memes both online and in-person as a teaching tool. This paper aims to describe how the authors have used memes and some of the best practices and lessons learned from this experience.

Students in a training and development undergraduate course and an organizational behavior MBA course were tasked with creating and presenting memes that reflected the subject matter in their respective courses.

Their fellow students were successful in identifying the course theory or concept when these student presenters presented their memes in class. This suggests that this type of activity is helpful for students to apply a key course concept or theory in a way that was fun and interactive. Follow-up feedback from the students indicated that they enjoyed this type of activity and felt that it aided in their retention of course material.

While memes are quite popular in social media, there is a paucity of academic articles on the application of memes for teaching management concepts. This article guides instructors on how the authors have used memes in the classroom and offers some suggestions for doing a debrief afterward.

Incivility is widespread in the workplace and has been shown to have significant affective and behavioral consequences. However, the authors still have a limited understanding as to whether, how and when discrete incivility events impact team performance. Adopting a resource depletion perspective and focusing on the cognitive implications of such events, the authors introduce a multi-level model linking the adverse effects of such events on team members’ working memory – the “workbench” of the cognitive system where most planning, analyses, and management of goals occur – to team effectiveness. The model which the authors develop proposes that that uncivil interpersonal behavior in general, and rudeness – a central manifestation of incivility – in particular, may place a significant drain on individuals’ working memory capacity, affecting team effectiveness via its effects on individual performance and coordination-related team emergent states and action-phase processes. In the context of this model, the authors offer an overarching framework for making sense of disparate findings regarding how, why and when incivility affects performance outcomes at multiple levels. More specifically, the authors use this framework to: (a) suggest how individual-level cognitive impairment and weakened coordinative team processes may mediate these incivility-based effects, and (b) explain how event, context, and individual difference factors moderators may attenuate or exacerbate these cognition-mediated effects.

This chapter focuses on the educational potential of the arts for at-risk students in educational contexts. The aim is to understand how arts are experienced by students who are struggling for various reasons, and to highlight the arts' role in education. The idea is based on international studies from the last decades, where arts are promoted as sources to strengthen motivation, academic achievement and engagement among students who are at risk for school failure. Here, three boys who have struggled throughout their educational journey are examined due to their general interest in different art forms such as music and art (paintings, drawings, crafts, etc.). Through a qualitative, indirect interview technique, the boys have been approached with the aim of gathering life stories and understanding the contexts that surround them. The boys' stories convey that learning through music and art differs from other experiences at school and promotes positive emotions. Furthermore, the discussion focuses on the emotional and perceptual aspects of learning through arts, and suggests that curriculums emphasizing arts might strengthen at-risk students' chances for educational completion.