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Diminishing local government budgets and the need to reduce highway works activities necessitate cost effective and efficient processes. The purpose of this paper is to investigate streamlining road works administrative processes to enhance coordinated working at Derby City Council.

Case study research of a local authority was undertaken using business process mapping. Specifically, Swimlane analysis enabled re-engineering of business processes from design stage, to works permit issuance. Process improvement recommendations were validated by nine industry experts through a focus group and semi-structured interviews. A logic map was developed for transferability to other councils, identifying key attributes for a successful administrative road works management process.

Research revealed inherent silo working and processes built around fragmented IT systems creating process inefficiency. Validation found numerous practices and management styles were culturally embedded and common across councils. Peer reviewed recommendations are made to improve working practices, including improving IT systems, removing process bottlenecks, and training staff.

Whilst road works management policy is generally under-researched, its strategic and negative impacts are widely acknowledged. This study highlights the day-to-day operational problems which are interconnected to the strategic impact, bridging an important gap in knowledge, as well as adding to business process re-engineering literature.

The research adds to a limited body of road works management policy research, and also presents a high-level logic map for councils to adopt as appropriate.

This chapter adopts a transport systems approach to explore why the adoption of paratransit modes is low and sporadic. Regulatory and institutional barriers are identified as a major reason for this. The chapter then reviews key trends and issues relating to the uptake of, and barriers to, paratransit modes. Based on this analysis a new regulatory structure is proposed.

Case studies and research/practice literature.

Following an exploration of the nature of paratransit system design and traditional definitions of ‘paratransit’, it is concluded that institutional barriers are critical. However, current societal trends and service developments, and in particular initiatives from the technology service industry, are developing significant new paratransit models. The chapter concludes with a proposed redefinition of paratransit to facilitate a regulatory change to help overcome its institutional challenges.

A paratransit transformation of public transport services would produce travel behaviours different from models and perspectives built around corridor/timetabled public transport services.

Technology firm invaders (e.g. Uber) are viewed as disrupters from normal transport planning to be controlled or excluded. However they may be the key to a transport system transformation.

Existing public transport modes are ill-suited to modern patterns of travel demand. A system involving paratransit could produce enhanced social mobility and system-level improvements in CO₂ emissions.

This chapter identifies the key issues raised by the emergence of new paratransit modes and the new actors involved. A new regulatory structure is proposed which reflects this understanding.

Purpose – This chapter draws on examples from the United Kingdom where changes in transport policy direction have occurred and considers how lessons that emerge might be applied in China.

Methodology – It is difficult to change the direction of transport policy decisions once embarked upon. The reason for this relates to the high cost and long-term nature of many transport interventions and the complex nature of transport problems which require the introduction of packages of measures rather than individual projects. This complexity that frequently sees changing circumstances can however lead to the adoption of a new policy direction. The issue is how such changes in policy direction can be achieved given the constraints identified. To this end, this chapter presents a series of notable examples of policy change from the transport sector in the United Kingdom to draw lessons from both the development of over-arching transport policies and the implementation of specific transport planning measures as instruments of policy across a geographical range of transport sectors. Specifically it draws on a literature review and presents a series of vignettes to outline the motivations and factors which can be seen to bring about transport policy change in the surface (land) transport sector.

Findings – Specifically the chapter finds that so-called ‘agents of change’ can be categorised as follows:

1.Public and political identification of a problem;2.The emergence of suitable policy ideas or solutions; and3.The occurrence of some kind of event in the policy arena.

Research limitations/implications – From these three categories, lessons are drawn from which policy makers and policy shapers in locations other than the United Kingdom (particularly China) can benefit.

Practical and social implications – The chapter aims to influence the broader debate in terms of delivering transport policy change – with the emergence of agents, most notably the growth of the environmental movement and its influence on policy, a comprehensive research base for policy making and political events at the UK and international level.

Originality – The chapter is based on a number of vignettes that seek to identify the factors that are influential in supporting policy change on a national, area-wide or site-specific basis in the United Kingdom.

ELSEWHERE in this number we list libraries which have Esent us copies of their annual reports which we are glad to have. Now and again we are able to elaborate on these, but in the present issue that has not been possible. We would say, however, that these reports are deserving of the attention of librarians generally, and of students at the library schools. They are records of work in progress, and they do suggest the development of library policy. The best of them are of textbook value.

DONCASTER'S new Central Library was formally opened on 29th December 1969 on precisely the 100th anniversary of the opening of the first public library in Doncaster. Conforming to tradition, the Library was opened by the Mayor of Doncaster, Councillor Marcus Outwin. The President of the Library Association, Mr. Wilfred Ashworth, addressed the assembled guests, his last official appointment before relinquishing the office.

WITH eloquence which we cannot imitate, or repeat, the national loss has been sufficiently expressed by others. It is true, Kipling and William Watson being dead, and Alfred Noyes silent, the poets have not risen to the height of a great occasion, but that is by the way. Our own tribute to the late King must be based on his work for libraries, since any other tribute is general to a whole Empire. Kings can have few hours in which to read and yet some of the stories, true or apocryphal, of King George V. touch upon his reading. He showed, however, a closer interest of late years in libraries than any other of our monarchs has done, and at the opening ceremonies of the National Central Library and the Manchester Public Library he uttered words which are the best slogans that libraries have received. Even if he did not write them—a matter which we have no right to affirm or deny—his utterance of them gave them the royal superscription. We repeat them, as they cannot be too often repeated:—

Looks at the contemporary debate on US immigration, focusing particularly on the increasing articulation of eugenics. Notes that, at times of economic and moral crisis, biological generalizations tend to resurface to provide support for the existing system of privilege and rights, and that the information superhighway provides the perfect vehicle for rapidly spreading beliefs and information. Addresses three specific issues – the genetically determined traits and behaviours of specific racial groups, culture as an expression of biological characteristics, and immigration destroying the racial purity of American society. Outlines briefly US history of immigration. Airs the current concerns on US immigration – pinpointing that concern lies not in immigration per se., which has declined in the last decade, but in the changing national origin of new immigrants, that is immigrants are now mainly Latin American or Asian, which is seen as a threat to Anglo‐Saxon hegemony. Refers to the work of the Pioneer Fund, exploring human variation through the racial basis of intelligence and propensity to violence and/or crime. Claims that scientific language has been adapted to reinforce worries about immigration reducing the supremacy of America’s culture.

Although there is an abundance of literature dealing with the techniques of work with offenders and offender‐patients, less attention has been paid to alternative and additional means of invoking empathy and insight into behaviours that often produce anxiety, confusion and, on occasion, abhorrence. This article attempts to redress the balance.

CONFERENCES are to inspire, to re‐invigorate, to recharge the batteries. Admitted that some of us are pretty flat batteries to start with, this conference would not have recharged a sixpenny torch battery from Woolworth's.