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Multi-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while minimizing the risk of failure. However, less is known about the application of MCDM techniques in H&T research. This study aims to systematically assess the use of MCDM techniques in H&T research to classify its current application and determine its application potential for H&T research.

This study used bibliometric analysis to examine all published MCDM studies focused on H&T industries, since 1997. In addition, topic modelling was used to discover key concepts. Finally, top cited studies in terms of total citations per year and total citations were qualitatively reviewed for more insights.

The findings revealed an ongoing interest in applying MCDM techniques in H&T research. Specifically, the extension of fuzzy theory in MCDM techniques is burgeoning among H&T researchers. However, a certain number of MCDM techniques seem to be ignored in this field with a repetitive application of MCDM techniques in particular areas.

The data for the current research was solely retrieved from Scopus and other databases were not included. Therefore, future research is called for to re-examine the study by considering data from various databases.

This study contributes to extant H&T literature by identifying the most prolific and influential countries, journals, publications and trends by applying MCDM techniques in H&T research, and elucidating the implications and characteristics of MCDM techniques in H&T research.

This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021.

A conceptual classification scheme is presented to analyze the hybrid QFD-MCDM methods. Then some recommendations are given to introduce directions for future research.

The results show that among all related areas, the manufacturing application has the most frequency of published papers regarding hybrid QFD-MCDM methods. Moreover, using uncertainty to establish a hybrid QFD-MCDM the relevant papers have been considered during the time interval 2004–2021.

There are various shortcomings in conventional QFD which limit its efficiency and potential applications. Since 2004, when MCDM methods were frequently adopted in the quality management context, increasing attention has been drawn from both practical and academic perspectives. Recently, the integration of MCDM techniques into the QFD model has played an important role in designing new products and services, supplier selection, green manufacturing systems and sustainability topics. Hence, this survey reviewed hybrid QFD-MCDM methods during 2004–2021.

Corporate sustainability (CS) is becoming a popular research topic. In recent years, researchers have conducted a significant number of studies in this area. Although a number of those studies have used a variety of multicriteria decision-making (MCDM) methods, to date there is no systematic literature review of this area of research. This paper fulfills this research gap.

The authors use a systematic literature review and bibliometric analysis approach to analyze the applications of MCDM methods in research on CS.

The authors have observed that both single and integrated MCDM methods have been used in this domain; however, single MCDM methods are dominant. Further, this review shows that most of the integrated methods use only two MCDM methods and that there has been no comparison of results obtained from different MCDM methods. After reviewing these developments and summarizing the findings, the authors propose directions for future research, including investigating and formulating strategies for specific CS initiatives, integrating three or more MCDM methods, integrating MCDM methods with optimization techniques, analyzing results from a small and medium-sized enterprise (SME) perspective, reconsidering the tenets of existing theories via MCDM methods, and comparing the results of studies of CS in different kinds of economies, as well as the results of using different MCDM methods.

To the best of the authors' knowledge, this is the first study that has conducted a systematic literature review to analyze applications of MCDM methods to different aspects of corporate sustainability, including enablers of and barriers to CS, the evaluation and design of CS initiatives, system or strategy formulation, and performance evaluation, among others.

The purpose of this paper is to perform a systematic review on the application of different multi-criteria decision-making (MCDM) methods in solving the site selection problem across multiple problem domains. The domains are energy generation, logistics, public services and retail facilities. This study aims to answer the following research questions: Which evaluating criteria were used for each site selection problem domain? Which MCDM methods were frequently applied in a particular site selection problem domain?

The goals of the systematic review were to identify the evaluating criteria as well as the MCDM method used for each problem domain. A total of 81 recent papers (2014–2018) including 32 papers published in conference proceedings and 49 journal articles from various databases including IEEE Xplore, PubMed, Springer, Taylor and Francis as well as ScienceDirect were evaluated.

This study has shown that site selection for energy generation facilities is the most active site selection problem domain, and that the analytic hierarchy process (AHP) method is the most commonly used MCDM method for site selection. For energy generation, the criteria which were most used were geographical elements, land use, cost and environmental impact. For logistics, frequently used criteria were geographical elements and distance, while for public services population density, supply and demand, geographical layout and cost were the criteria most used. Criteria useful for retail facilities were the size (space) of the store, demographics of the site, the site characteristics and rental of the site (cost).

This study is limited to reviewing papers which were published in the years 2014–2018 only, and only covers the domains of energy generation, logistics, public services and retail facilities.

MCDM is a viable tool to be used for solving the site selection problem across the domains of energy generation, logistics, public services and retail facilities. The usage of MCDM continues to be relevant as a complement to machine learning, even as data originating from embedded IoT devices in built environments becomes increasingly Big Data like.

Previous systematic review studies for MDCM and built environments have either focused on studying the MCDM techniques itself, or have focused on the application of MCDM for site selection in a single problem domain. In this study, a critical review of MCDM techniques used for site selection as well as the critical criteria used during the MCDM process of site selection was performed on four different built environment domains.

In this paper, the four popular multiple-criteria decision-making (MCDM) methods in fuzzy environment are utilized to reflect the vagueness and uncertainty on the judgments of decision-makers (DMs), because the crisp pairwise comparison in these conventional MCDM methods seems to be insufficient and imprecise to capture the right judgments of DMs. Of these methods, as Fuzzy analytic hierarchy process (F-AHP) is used to calculate criteria weights, the other methods; Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (F-TOPSIS), Fuzzy Grey relational analysis (F-GRA) and Fuzzy Preference Ranking Organization METhod for Enrichment of Evaluations (F- PROMETHEE II) are used to rank alternatives in the three different ways for a comparative study.

The demand for green products has dramatically increased because the importance and public awareness of the preservation of natural environment was taken into consideration much more in the last two decades. As a result of this, especially manufacturing companies have been forced to design more green products, resulting in a problem of how they incorporate environmental issues into their design and evaluate concept options. The need for the practical decision-making tools to address this problem is rapidly evolving since the problem turns into an MCDM problem in the presence of a set of green concept alternatives and criteria.

The incorporation of fuzzy set theory into these methods is discussed on a real-life case study, and a comparative analysis is done by using its numerical results in which the three fuzzy-based methods reveal the same outcomes (or rankings), while F-GRA requires less computational steps. Moreover, more detailed analyses on the numerical results of the case study are completed on the normalization methods, distance metrics, aggregation functions, defuzzification methods and other issues.

The designing and manufacturing environmental-friendly products in a product design process has been a vital issue for many companies which take care of reflecting environmental issues into their product design and meeting standards of recent green guidelines. These companies have utilized these guidelines by following special procedures at the design phase. Along the design process consisting of various steps, the environmental issues have been considered an important factor in the end-of-life of products since it can reduce the impact on the nature. In the stage of developing a new product with the aim of environmental-friendly design, the green thinking should be incorporated as early as possible in the process.

The case study was inspired from the previous work of the author, which was realized in a hot runner systems manufacturer, used in injection molding systems in a Canada. In a new product development process, the back- and front-ends of development efforts mainly determine the following criteria: cost, risk, quality and green used in this paper. The case study showed that the three fuzzy MCDM methods come to the same ranking outcomes. F-GRA has a better time complexity compared to the other two methods and uses a smaller number of computational steps. Moreover, a comparative analysis of the three F-MCDM methods; F-PROMETHEE II, F-TOPSIS and F-GRA used in ranking for green concept alternatives using the numerical results of the case study. For the case study; as seen in table 20, the three F-MCDM methods produced the numerical results on the rankings of the green concept alternatives as follows; {Concept A-Concept C–Concept B–Concept D}.

Inclusion of environmental-related criteria into concept selection problem has been gaining increasing importance in the last decade. Therefore, to facilitate necessary calculations in applying each method especially with its fuzzy extension, it can be developed a knowledge-based (KB) or an expert system (ES) to help the DMs make the required calculations of each method, and interpret its results with detailed analysis.

The objective of the research was to propose a F-AHP based F-MCDM approach to green concept selection problem through F-PROMETHEE II, F-TOPSIS and F-GRA methods. As the F-AHP is used to weight evaluation criteria, the other methods are respectively used for ranking the concept alternatives and determine the best concept alternative.

The purpose of this paper is (1) to review, analyze and assess the existing literature on lean tools selection studies published from 2005 to 2021; (2) to identify the limitations faced by previous studies; and (3) to suggest future works that are necessary to facilitate the selection of lean tools.

A systematic approach was used in order to identify, collect and select the articles. Several keywords related to the selection of lean tools were used to collect articles from different Scopus indexed journals. Next, the study systematically reviewed and analyzed the selected papers to identify the lean tools' selection method and discussed its features and limitations.

An analysis of the results showed that previous studies have adopted two types of methods for selecting lean tools. First, there are various traditional methods being used. Second, multi-criteria decision-making (MCDM) methods were commonly used in previous studies, such as the multi-objective decision-making method (MODM), single multi-attribute decision-making (MADM) methods and hybrid (MCDM). Moreover, the study revealed that the lean tools' selection methods in previous studies were based on evaluating the relationship between either lean tools and performance metrics or lean tools and waste, or both.

In terms of its theoretical value, the study is considered as an extension of the previous researches performed on this topic by determining and analyzing the features of the most selection methods of lean tools. Unlike previous review papers, this review had considered discussing and analyzing the characteristics and limitations of these methods. Section 2.2 of this paper reviewed some of the categories of MCDM methods as well as some of the traditional methods used in the selected previous studies. Section 2.1 of this paper explained the concept of lean management and its application benefits. Further, only three sectors were covered by the previous studies in this review paper. This study also provided recommendations for future research. Therefore, it provided researchers with a good conception of how to conduct the studies on lean tools selection. Besides, knowing the methods used in previous studies can help researchers develop new methods to select the best set of lean tools. That is, this study provided and advanced the existing knowledge base for researchers concerning lean tools selection, especially there is limited availability of review papers on this topic. Moreover, the study showed researchers the importance of the relationship between lean tools and indicators or/and performance indicators to determine the appropriate set of lean tools so that the results of future studies will be more realistic and acceptable.

Practically, manufacturers face a significant challenge when selecting proper lean tools. This study may enhance managers, manufacturers and company's knowledge to identify most of the methods used to choose the best set of lean tools and what are the advantages, disadvantages and limitations of these methods as well as the latest studies that have been adopted in this topic. That means this study can direct companies to prioritize the application of lean tools depending on either the manufacturing performance metrics or/and manufacturing wastes so that they avoid incorrect application of lean tools, which will add more non-value added activities to operations. Therefore companies can decrease the time and cost losses and enhancing the quality and efficiency of the performance. Correctly implementing the best set of lean tools in companies will lead in general to correctly applying lean management in corporations. Therefore, these lean tools can boost the economic aspect of companies and society through reducing waste, improving performance indicators, preserving time and cost, achieving quality, efficiency, competitiveness, boosting employee income and improving the gross domestic product. The correct lean tool selection reduces customer complaints and employee stress and improves work conditions, health, safety and labor wellbeing. Besides, the correct lean tools selection improves materials usage, energy usage, water usage and decreases liquid wastes, solid wastes and air emissions. As a result, the right selection of lean tools will have positive effects on both the environment and society. The study may also encourage manufacturers and researchers to adopt studies on lean tools selection in small- and medium-sized companies because the study referred to the importance and participation of these kinds of companies in a large proportion of the economy of developing countries. Further, the study may encourage some countries that have not previously adopted this type of study, academically and industrially to conduct lean tools selection studies.

As mentioned previously, the correct lean tool selection reduces customer complaints and employee stress and improves work conditions, health, safety and labor wellbeing. The proper lean tools selection improves materials usage, energy usage, water usage and decreases liquid wastes, solid wastes and air emissions. As a result, the right choice of lean tools will positively affect both the environment and society.

The study expanded the efforts of previous studies concerning lean management features. It provided an accurate review of most lean tools selection studies published from 2005 to 2021 and was not limited to the manufacturing sector. It further identified and briefly described the selection methods concerning lean tools adopted in each paper.

Governments around the world instituted guidelines for calculating energy efficiency of vehicles not only by models, but by the whole universe of new vehicles registered. This paper compiles Multi-criteria decision-making (MCDM) studies related to automotive industry. We applied a Systematic Literature Review on MCDM studies published until 2015 to identify patterns on MCDM applications to design vehicles more fuel efficient in order to achieve full compliance with energy efficiency guidelines (e.g., Inovar-Auto). From 339 papers, 45 papers have been identified as describing some MCDM technique and correlation to automotive industry. We classified the most common MCDM technique and application in the automotive industry. Integrated approaches were more usual than individual ones. Application of fuzzy methods to tackle uncertainties in the data was also observed. Despite the maturity in the use of MCDM in several areas of knowledge, and intensive use in the automotive industry, none of them are directly linked to car design for energy efficiency. Analytic Hierarchy Process was identified as the common technique applied in the automotive industry.

Maintenance strategy selection (MSS) is considered as a complex multiple-criteria decision-making (MCDM) problem. The purpose of this paper is to present a comprehensive review on the use and application of MCDM approach and its associated case studies in the field of MSS.

The paper systematically classifies the published literature of both researchers and practitioners and then analyzes and reviews it methodically.

This paper outlines the important issues relevant to the subject, including the techniques used for data collection, the quantitative and qualitative criteria taken into account in decision making, the maintenance strategies considered for evaluation, the methods applied to find the solution, and the type of industries being studied. In each category, the gaps are identified along with recommendations for the future research work.

Literature on classification of the MCDM models used to select the most appropriate maintenance strategy is very limited. The proposed classification scheme not only will be useful to researchers, but also assists maintenance professionals to find the models that fit their specific needs.

The paper provides many references in the field, including the articles published in academic journals, conference papers, master and doctoral dissertations, text books, and industrial reports, and suggests a classification scheme according to various attributes.

Advanced manufacturing machines (AMMs) are searched as a momentous asset across the manufacturing societies for quenching and addressing the production units under economical circumstances, i.e. production of high-quality of goods under feasible cost. AMMs are significant in holding the managers against their rivals and competitors with high profit margins. The authors developed the decision support mechanism/portfolio (DSM-P) consist of knowledge-based cluster approach with a dynamic model. The purpose of research work is to measure overall economic worth of AMMs under objective and grey-imperfect (mixed) data by exploring the proposed DSM-P.

The authors developed the DSM-P that consist of knowledge-based cluster, three multi-criteria decision-making (MCDM) techniques-1-2-3 with complementary grey relational analysis-4(GRA), approach with a dynamic model (complied by technical plus cost and agility measures of AMMs). The proposed DSM-P enables the manager to map the overall economic worth of candidate AMMs under objective and grey-mixed data.

The presented DSM-P assist the managers for handling the selection problem of AMMs, i.e. CNCs, robots, automatic-guided vehicle, etc under mixed (objective cum grey) data. To enable the readers for intensely understand the work, the utility of proposed approach is displayed by illustrating a polar robot evaluation and selection problem. It is ascertained that the robot candidate-11 alternative is fulfilling the entire technical cum cost and agility measures.

The DSM-P provides more precise and reliable outcomes due to a usage of the dominance theory. Under the dominance theory, the ranks are obtained by MCDM techniques-1-2-3 are compared with ranks gathered by the GRA-4 under objective cum grey data, formed the novelties in presented research work. From a future perspective, the grey-based models in DSM-P can be built/extended/constructed more extensive and can be simulated by the same approach.

Decision makers in the service industry must effectively cope with queuing problems, service capacity optimization, service efficiency and service quality problems. This study proposes a computer simulation‐enabled MCDM framework that integrates computer simulation analysis, Taguchi method, expert opinion and multiple criteria decision making (MCDM) to assist decision makers in coping with decision problems. In this framework, Taguchi method is adopted to reduce the time required for the simulation experiment. Computer simulation analysis is adopted to obtain useful information for rapid decision‐making without interrupting actual production. MCDM is used to select the optimal alternative. The illustrative result is extremely promising.