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Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study

Sanaz Vatankhah (School of Aviation, Marketing and Tourism, University of Bedfordshire, Luton, UK)
Mahlagha Darvishmotevali (School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hong Kong, China)
Roya Rahimi (Department of Management and Leadership, Business School, University of Wolverhampton, Wolverhampton, UK)
Seyedh Mahboobeh Jamali (School of Educational Studies (PPIP), University Sains Malaysia (USM), Penang, Malaysia)
Nader Ale Ebrahim (Centre for Research Services, Institute of Research Management and Monitoring (IPPP), University of Malaya, Kuala Lumpur, Malaysia)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 4 January 2023

108

Abstract

Purpose

Multi-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while minimizing the risk of failure. However, less is known about the application of MCDM techniques in H&T research. This study aims to systematically assess the use of MCDM techniques in H&T research to classify its current application and determine its application potential for H&T research.

Design/methodology/approach

This study used bibliometric analysis to examine all published MCDM studies focused on H&T industries, since 1997. In addition, topic modelling was used to discover key concepts. Finally, top cited studies in terms of total citations per year and total citations were qualitatively reviewed for more insights.

Findings

The findings revealed an ongoing interest in applying MCDM techniques in H&T research. Specifically, the extension of fuzzy theory in MCDM techniques is burgeoning among H&T researchers. However, a certain number of MCDM techniques seem to be ignored in this field with a repetitive application of MCDM techniques in particular areas.

Research limitations/implications

The data for the current research was solely retrieved from Scopus and other databases were not included. Therefore, future research is called for to re-examine the study by considering data from various databases.

Originality/value

This study contributes to extant H&T literature by identifying the most prolific and influential countries, journals, publications and trends by applying MCDM techniques in H&T research, and elucidating the implications and characteristics of MCDM techniques in H&T research.

Keywords

Citation

Vatankhah, S., Darvishmotevali, M., Rahimi, R., Jamali, S.M. and Ale Ebrahim, N. (2023), "Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-05-2022-0643

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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