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The purpose of this paper is to examine the literature on student learning outcomes and academic libraries. An analysis of 81 papers revealed the following themes: outcomes assessment of library skills instruction, tools for assessing students’ achievement of learning outcomes, institutional accreditation and student learning outcomes, academic libraries’ impact on student learning outcomes, and the creation of learning outcomes. An understanding of these themes highlights how student learning outcomes are created, assessed, and valued in the academy.

The methodology centered on a literature review of student learning outcomes and academic libraries from 2001 to the present. To identify relevant articles on this topic, the authors searched the library literature with various combinations of the following keywords: learning outcomes, library, academic, university, college, and higher education.

An analysis of 81 papers on student learning outcomes and academic libraries revealed the following five themes: outcomes assessment of library skills instruction, assessment tools for student learning outcomes, institutional accreditation and student learning outcomes, academic libraries’ impact on student learning outcomes, and the creation of learning outcomes.

The research was limited to articles published in English and after 2000.

The findings can be utilized to inform instructional librarians about creating and assessing student learning outcomes. In addition, the paper can assist librarians in forging partnerships with academic departments and faculty in creating student learning outcomes to support course and departmental outcomes and accreditation efforts.

The research offers librarians opportunities to incorporate student learning outcomes in library instruction as well as collaborate with faculty in creating student learning outcomes.

The purpose of this paper is to explore a wide range of performance measures, while acknowledging that of late, outcome measures have become increasingly important. Several initiatives are underway to develop a broad framework and suggest approaches to developing outcome measures for all types of libraries. However, while outcomes may be increasingly used, determining the value of a specific outcome is complicated by the reality that value is determined by a combination of perspective and each individual experiencing a specific library service.

This paper reviews the literature about outcomes and determining the value of outcomes as a foundation for exploring these two inter-related issues – outcomes and value.

The findings of a number of reports and studies are reported.

Separating the question of identifying the outcomes associated with library services and the value of these outcomes are shaped by the perspective of value and determining value will assist libraries in attempting to measure the impact of the services they provide.

The chapter describes the Outcome-Based Evaluation (OBE) Initiative of the New York State Library (NYSL) from its start in 2003. Through extensive training, online support, and integration into statewide processes and grant projects, the initiative has brought OBE to New York State's library community with the overall goals of measuring impact and leveraging funding. NYSL's OBE activities and lessons learned are especially helpful to those interested in developing a similar initiative or aspects of it. The activities and findings of the initiative are reviewed including implementation of the ten-stage OBE Training Plan that was the project's foundation. Logic models and outcomes were used to plan and evaluate most of the initiative.

The OBE Initiative has been a success on many levels. Training and support have been effective in teaching library staff how to implement OBE at regional and local levels. The approach has been widely accepted by libraries. NYSL has also integrated OBE techniques into several statewide processes and grant projects. Through OBE, libraries are able to determine the impact of their programs and services. Outcome data leads to improved planning and better decision making. Users ultimately receive higher quality library services, resulting in a more literate community and workforce. OBE can also support advocacy efforts, leading to increased funding for services. While many in the library community are now using OBE, very few have developed a statewide initiative. The chapter is original and has high value. Each of the three authors has carried out multiple aspects of the project.

The purpose of this paper is to compare the perceived benefits of public libraries and their structure in the major areas of life between Finland, Norway and the Netherlands.

The data were based on representative samples of Finnish, Norwegian and Dutch adult library users. In Finland a mail survey was used and in Norway and the Netherlands web surveys were used for data collection. The distribution of the proportion of those benefiting from the library in various areas of life at least sometimes was compared across countries. The structure of benefits was compared across countries by factor analysis.

The results showed that the level of the nineteen benefits observed was considerably higher, and the range of benefits remarkably broader in Finland compared to Norway and the Netherlands. It is likely that the greater supply of library services in Finland compared to the other two countries explains the differences in benefits derived from the public library. The study validated the measurement instrument for the perceived overall outcomes of public libraries.

Comparing only three countries is too limited for producing valid results on the relations between the supply of library services and their use and the benefits derived from that use. Analyzing these associations in a larger sample of countries would create reliable results also for policy making.

The policy implications of these findings are discussed.

This is the first across-country comparison observing perceived benefits of public libraries across major areas of life.

The paper examines ways of assessing an economic value of library services, the social value imputed by users and non‐users of libraries, and the outcome on information literacy, information retrieval, and academic and professional success.

This paper aims to outline some key results from the “Reading a Difference” survey carried out by Devon County Council's Corporate Consultation Service with Devon Library and Information Service among libraries across the South West of England in 2006. The principal aim of this study was to create and disseminate a learning outcome assessment tool for all public library authorities in the South West of England to inform future policy and research decisions of the South West Museums, Libraries and Archives Council.

The paper explores the use of in book questionnaires to illicit learning experiences from readers as a cost effective method of data collection. It outlines work carried out by to consider the assessment of learning outcomes from book loans to adults within the South West of England.

The paper finds that it is clear that an assessment tool for learning outcomes can be developed for use within public libraries, and that there is scope for further research on the learning processes to inform policy and the end users. Alongside the theoretical approach to surveying learning outcomes, there are practical outcomes to be explored by public libraries in studying this data. The willingness of the public to engage with library services in this way was in itself positive and the comments made have been used to inform service changes and reaffirm what libraries are currently doing well, or not.

The paper demonstrates that this type of study can inform managers of the requirements of service delivery and strategic overview of learning within libraries.

The purpose of this paper is to compare the perceived benefits of public libraries between five culturally different countries: Finland, Norway, the Netherlands, South Korea and the USA.

The data were based on representative samples of Finnish, Norwegian, Dutch, Korean and American adult library users. In Finland a mail survey was used and in other countries web surveys were used for data collection. The distribution of the proportion of those benefiting from the library in various areas of life at least sometimes was compared across countries. The pattern of benefits was compared across countries by forming four outcome indexes from the 19 benefit areas. The differences in the outcomes between the countries were explained by demographics and library use variables.

The intensity of perceived benefits differ considerably, with the Finns and Americans reporting a higher level of benefits than the South Koreans, who in turn derive more profit than the Norwegians and the Dutch. The large difference in library supply between Finland and other countries may explain the differences in the perceived benefits in part of other countries but the USA.

The study covered only some socio-economic and library usage factors as independent variables explaining the variation of benefit patterns. A more thorough analysis of library supply between the countries may explain some differences in perceived benefits.

The policy implications of these findings are discussed.

This is the first across-country study comparing and explaining the patterns of perceived benefits between culturally different countries.

The purpose of this paper is to analyse the outcomes of the Library Volunteerism Program of student volunteers in a college library of Mumbai.

The survey and interview method was used to collate the achieved outcomes and expectations of 112 student volunteers who participated in the Library Volunteerism Program.

The Library Volunteerism Program strengthened the library‐student bond. Though the student volunteers felt satisfied about making an important contribution to the organisation, they rarely found it personally fulfilling. The volunteers expected more substantial outcomes and flexibility from the Library Volunteerism Program.

The study found that making the volunteerism experience more exciting, challenging and beneficial to the volunteers is essential for developing a long‐lasting and mutually beneficial relationship between the volunteers and the library. The suggested guidelines should allow similar libraries to design an effective library volunteerism program.

This is the first paper which discusses library volunteerism outcomes in the college libraries of India.

This paper outlines the progress of the eVALUEd project and presents the findings of earlier research that has informed its development. This is a major survey of higher education institutions, which established a picture of evaluation activity across the sector in relation to EIS. A review of the literature, specifically in the area of outcomes assessment, shows how this has become a key component of the tools to be offered in the project's online evaluation toolkit.

With the aim of discovering the important factors in training staff to use newly installed automated circulation systems, the appropriate libraries in New Zealand were sent a questionnaire in 1988. This asked how libraries had trained their staff, and the outcome of the training in terms of satisfaction with their decisions, sparseness of mistakes after implementation and time taken for staff to attain efficiency after implementation. The most important factors in training were that the vendor should be heavily involved in organizing and carrying out training; training should be given before the system went live; staff should be given detailed training in the whole system; and a number of different training methods should be used. These factors were especially important for libraries installing their first automated system, those installing integrated systems, those with few staff, and those installing their systems in the earlier years of automation; that is, those libraries whose staff have the least background in the system being installed, have the greatest need for excellent training.