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This is the story of an unusual company. The UK has traditionally been backward, in comparison with other European countries, in its ownership of home freezers. But the last couple of years have seen a significant upsurge in ownership figures from 7.8% of families in 1972 to an estimated 10% at the end of 1973. This last figures represents nearly two million homes. Bejam is one of the companies responsible for this kitchen revolution. Emerging from the obscurity of a single warehouse in North London some five or six years ago, they developed the idea of a new type of ‘shop’ — the home freezer centre which would not only sell frozen food but the freezer to go with it. They now have 72 centres, a newly‐completed 2½m. cu ft coldstore at Milton Keynes — and the average freezer owner spends £15 to £20 every time she visits a Bejam store. Laurence Don told the story of this enterprising company at a recent conference organised by Capel‐Cure Carden.

The issue of workplace performance is examined in the broader context of the enterprise. While organisations may be quick to acknowledge the complexity of their business, efforts to link or synchronise the ‘working parts’ often collapse in the face of ‘silo‐based’ thinking. Real estate professionals have a role in bridging this ‘effectiveness’ gap. Building a connected organisation requires the thoughtful interplay of the physical and cultural aspects of the workplace to support the constantly changing flow of people and ideas. It is the quality of the interactions ‐ of the connections ‐ that determines business success. This paper outlines action steps of varying scale, intensity and time which can be used to combat this corporate tendency toward weak ‘connectedness’.

One of the most significant innovations to emerge from Sydney's hosting of the 2000 Olympic Games has been the way that Australian tourism organisations have built the Games into their marketing strategies. As the Business Manager Olympic Games for the Australian Tourist Commission, Maggie White is responsible for the ambitious international Olympic tourism marketing program. Here she talks to Dr Laurence Chalip of Griffith University, about her role and the challenges she faced.

The purpose of this paper is to outline how the food acculturation of British expatriates in Toulouse (France) translates into their shopping behaviours. Having established this population’s specific food acculturation outcomes, mechanisms and motivations, it then studies their buying behaviours and shopping experiences.

This qualitative research is based on 70 semi-directive interviews of British expatriates in Toulouse. Specific emphasis was placed on facilitating respondents’ expression and analysing the wealth of their answers. The transcribed interviews were thus manually analysed.

This food acculturation process proves simpler than what seminal papers outlined, i.e. fewer acculturation outcomes, but also more complex: respondents show intertwined outcomes. The marketing channels and store formats respondents privilege in their food provisioning show discrepancies with French buyers’, and the retailers’ mix variables they particularly react to are identified, leading to managerial implications. Overall, both acculturated consumption and shopping practices display fluid behaviours.

This paper investigates a specific situation. Research on other populations or circumstances should confirm its results, especially migrants’ acceptance and satisfaction with local marketing channels and store formats.

Local retailers should address the shopping expectations of this affluent target through minor alterations to their operations without antagonising the locals.

This paper’s main contribution is to extend consumer acculturation literature in two dimensions. First, by studying wealthier migrants escaping “dominated acculturation”, the paper outlines respondents’ “embraced acculturation”. Then, by extending its scope beyond consumption, to shopping experience and store selection, it bridges the gap between consumer acculturation and retailing literatures.

The purpose of this paper is to inquire into how conceptualising is done in the industrial network approach (INA).

The description and analysis of conceptualising is based on key INA references and an example illustrating the characteristics of conceptualising in individual studies.

The paper concludes that there is an open and interactive way of conceptualising in the INA. The empirical and theoretical grounding achieved through combining concepts in individual empirical studies interplays with conceptual development in the research community over time.

Three paradoxes are suggested for further discussion of conceptualising as a key element in theorising in the INA community.

By explicating how INA researchers engage in conceptualising both in individual empirical studies and as a community, the authors identify characteristics similar to the empirical phenomena in focus of the research: interaction, combining and heterogeneity of concepts.

In 1988, 998 letters of reservation inquiries were sent to hotels with 250 rooms or more requesting information about hosting a business reception for 20 couples. The study was designed to test the responsiveness of hotels to reservation inquiries made by letter and whether the hotels would miss the opportunity to maximize their revenues by failing to respond effectively to these reservation inquiries. Recently, 100 letters of similar content were again sent to a random sample of hotels with 250 rooms or more located in the USA, Canada, Mexico, and the Caribbean. The letters of reservation inquiries were sent to test the responsiveness of hotels again and to assess whether the quality of the responses made by the hotels has changed since 1988. The current study found that the responsiveness of hotels to reservation inquiries made by letter has changed little since 1988. Like 1988, many hotels missed the opportunity to maximize their revenues by failing to respond to reservation inquiries made by letter.

In light of the growing number of refugees and immigrants in Canada, this paper aims to identify barriers to mental health services for newcomer immigrants and refugees in Quebec and to examine how mental health services can be improved for these populations.

In this qualitative study, semi-structured individual interviews with Farsi-speaking health professionals and focus group interviews with participants from community organizations in Quebec were conducted.

Participants, both health-care professionals and community members, reported that mental health services are not readily accessible to Farsi-speaking immigrants and refugees. Structural barriers, language barriers, cultural safety and stigma were identified as obstacles to accessing care. Recommended strategies for improving access to mental health care are discussed.

Multiple studies have found that language and cultural barriers are associated with health inequalities and under-utilization of mental health services among linguistic and ethnic minorities. However, there are limited data on many groups and contexts, and a need to better understand how language barriers affect health outcomes, service utilization, patient satisfaction or overall costs to the health system or to society. In response to this gap, the present study explores how access to mental health services for Farsi-speaking newcomers may be limited by structural and linguistic barriers and cultural differences and as well as to identify strategies that can reduce the identified barriers.

Compte tenu du nombre croissant de réfugiés et d'immigrants au Canada, cette étude vise à identifier les obstacles aux services de santé mentale pour les nouveaux arrivants immigrants et réfugiés au Québec et à examiner comment les services de santé mentale peuvent être améliorés pour ces populations.

Dans cette étude qualitative, des entretiens individuels semi-structurés avec professionnels de la santé parlant le Farsi et entretiens avec des participants des organisations communautaires au Québec ont été menées.

Les participants, tant des professionnels de la santé que des membres de la communauté, ont déclaré que les services de santé mentale sont inaccessibles aux immigrants et réfugiés parlant le Farsi. Obstacles structurels, les barrières linguistiques, la sécurité culturelle et la stigmatisation ont été identifiées comme des obstacles à l'accès aux soins. Les stratégies recommandées pour améliorer l'accès aux soins de santé mentale sont discutées.

De nombreuses études ont montré que les barrières linguistiques et culturelles sont associées à les inégalités en matière de santé et la sous-utilisation des services de santé mentale chez les minorités linguistiques et ethniques. Cependant, les données sont limitées sur de nombreux groupes et contextes, et il est nécessaire de mieux comprendre comment les barrières linguistiques ont une incidence sur les résultats de santé, l'utilisation des services, la satisfaction des patients ou les coûts globaux pour le système de santé ou à la société. En réponse à cet écarte, la présente étude examine comment l'accès aux services de santé mentale pour les nouveaux arrivants parlant le farsi peuvent être limités par des barrières structurelles et linguistiques et des différences culturelles, ainsi que d'identifier les stratégies de réduire les obstacles identifiés.

The very headline of this presentation hints at least two things. First, what is meant is the history of American sociology, though it is some what awkward to say so outright. Second, the history of American sociology is accomplished, in an impor tant sense, but one should not say that so out‐right, either. In philosophy, as Wittgenstein advised, whereof we can not speak, thereof we must be silent. A different rule reigns in sociology: whereof we can hint at, thereof we must prove. My first task, there fore, is to prove that no matter how embarrassing it may seem one canspeak of a his tory of American sociology after all. My second task is to prove that it has already been on a course of development specifically characteristic of it. And, finally, my last point will be that this specific course is brought to its desired end. Every thing in its own time. Talking about the history of American sociology is extremely risky. But it is the risk that it makes it worth trying. Part of the risk stems from the issue if there is a history of sociology at all, as well as from the issue if there is American sociology in the proper sense of the word. Apart from this, there is the consideration that it may be the American nature proper of that sociology that makes it the least likely to have its own history. First things first.