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1 – 10 of over 54000Fadhilah Aman and Khairul Huda Yusof
This article investigates the determinants of knowledge management system (KMS) adoption, specifically with reference to Malaysian organizations across various industries.
Abstract
Purpose
This article investigates the determinants of knowledge management system (KMS) adoption, specifically with reference to Malaysian organizations across various industries.
Design/methodology/approach
The structural equation modelling approach using PLS technique was utilized to analyze the hypotheses developed, based on the survey data from 830 respondents comprised of information technology or knowledge management managers in Malaysian organizations from various industries.
Findings
Knowledge management (KM) enabling processes, perceived usefulness of KMS, knowledge sharing culture, knowledge taxonomy, and policy and procedure for KMS work, display significant positive effects on the KMS adoption level, with KM enabling processes having the strongest significant positive influence. Meanwhile, incentive and reward, management commitment, and KMS perceived ease of use possess no significant direct effect. However, management commitment was found to have an indirect effect on the KMS adoption level, where its effect is mediated by knowledge sharing culture.
Practical implications
This article outlines several managerial implications for enhancing the adoption of KMS, which include establishing appropriate KM enabling processes, identifying pertinent information to be preserved, shared, and reuse, and generating initiatives to instil a culture of knowledge sharing.
Originality/value
The empirical findings support the relevancy of the technology acceptance model (TAM) construct of perceived usefulness in KMS adoption context and advances the understanding that knowledge sharing culture is a highly influential factor for this construct. This study enriches and extends technology acceptance theory by presenting a more holistic model for KMS adoption with the integration of influencing factors that are inherent to organization.
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Ren‐Zong Kuo and Gwo‐Guang Lee
By expanding the technology acceptance model, this paper aims to provide a research model for examining the impact of information quality and task technology fit on the adoption…
Abstract
Purpose
By expanding the technology acceptance model, this paper aims to provide a research model for examining the impact of information quality and task technology fit on the adoption of KMS.
Design/methodology/approach
To test the proposed research model, data are collected through a questionnaire survey sent to IT managers of 500 large companies in Taiwan.
Findings
Based on the study, it is suitable to use a technology acceptance model to study adoption of KMS and explore how two external variables, information quality and task technology fit, affect the intention to adopt. Additionally, information quality has a directly significant effect on ease of use that users perceive and usefulness where fit between task and KMS is high.
Research limitations/implications
A mass mailing of a somewhat lengthy, blind survey to busy managers produces a somewhat low response rate. Thus, the generalized nature of the findings is somewhat in question, making replication of the study in Taiwan important.
Practical implications
The study distinguishes the design of information systems and knowledge management systems. For adoption of KMS, managers must pay more attention to the quality of information provided, and the contextual features of the knowledge involved.
Originality/value
The value of this paper is in demonstrating the role of information quality with KMS, and providing further insight into the co‐relationship of information quality, usefulness, and fit between task and KMS, leading to more effective strategies for KMS adoption.
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Xingjun Huang, Yun Lin, Ming K. Lim, Ming-Lang Tseng and Fuli Zhou
Technological innovation is one of the remarkable characteristics of electric vehicles (EVs). This study aims to analyze how consumers' technological knowledge affects their…
Abstract
Purpose
Technological innovation is one of the remarkable characteristics of electric vehicles (EVs). This study aims to analyze how consumers' technological knowledge affects their intention to adopt EVs.
Design/methodology/approach
Original data were collected via a survey of 443 participants in China. An extended technology acceptance model was constructed to identify the factors influencing consumers' intention to adopt EVs and related technological knowledge pathways.
Findings
The results show that consumer technological knowledge is positively and significantly related to EVs' perceived usefulness, perceived ease of use, perceived fun to use and consumers' intention to adopt EVs. In addition, no direct and significant relationship is found between perceived fun to use and willingness to adopt EVs, from the technical knowledge dimension.
Practical implications
Imparting consumers with EV technological knowledge and usefulness may be an effective way to enhance their awareness and willingness to use EVs. Moreover, the role of females in the decision to adopt EVs should not be ignored, especially in decisions to purchase a family car.
Originality/value
Prior studies lack a technological knowledge-based view, and few studies have discussed how to explore the effects of consumer technological knowledge about EVs on their adoption intention. This study fills the research gap.
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Nor Shahriza Abdul Karim, Mohamed Jalaldeen Mohamed Razi and Norshidah Mohamed
The purpose of this study is to investigate the concept of knowledge management (KM) readiness using intention to be involved in the KM processes concept. These processes…
Abstract
Purpose
The purpose of this study is to investigate the concept of knowledge management (KM) readiness using intention to be involved in the KM processes concept. These processes comprised of socialisation, externalisation, combination, and internalisation (SECI processes). The research also attempts to measure and validate the concept using data collected from the Sri Lankan telecommunication industry.
Design/methodology/approach
Based on the established KM SECI process measures adopted and adapted, instruments were administered using a survey research methodology approach on 313 executives working in the selected organizations in the Sri Lankan telecommunication industry. A confirmatory factor analysis technique was performed to verify and validate the measurement model of the intention to be involved in KM processes model. Based on the revised measurement model, the level of intention to be involved in the KM SECI processes within the industry was then reported.
Findings
The research finding provides the revised measurement model for employees' intention to be involved in KM SECI processes. All four variables of the intention to be involved in KM SECI processes emerged as significant and reliable measures for KM readiness. The finding also indicates the positive level of intention among the employees in the Sri Lankan telecommunication industry to be involved in KM processes.
Originality/value
The research provides a unique perspective of KM readiness, which is not much covered in the KM literature. The measurement produced can be used as a research tool for more exploratory and explanatory research in KM and, as an evaluative tool for employee readiness in ensuring the success of KM initiatives in organizations. The confirmed and validated set of measurement items can be used to measure the extent to which employees are ready to be involved with KM processes. Through the validated tool, more research can be conducted to explore the antecedents of such readiness perception.
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Xiaolong Xue, Xiliang Sun, Weirui Xue, Yaxin Wang and Longhui Liao
Conscious of the benefits building information modeling (BIM) has brought about to the architecture, engineering, construction and operations (AECO) industry, the Chinese…
Abstract
Purpose
Conscious of the benefits building information modeling (BIM) has brought about to the architecture, engineering, construction and operations (AECO) industry, the Chinese government has been driving BIM adoption. Nonetheless, its acceptance and proliferation in China remain stagnant. Most relevant literature focuses on BIM diffusion at the industry and organizational levels, but the impact of non-managerial practitioners executing BIM or the traditional drafting approach in day-to-day work tends to be disregarded. This study aims to extend theoretical models pertaining to technology acceptance to understand non-managerial practitioners’ perceptions toward working with BIM in China.
Design/methodology/approach
A new BIM acceptance model was proposed based on previous technology acceptance theories. After a pilot study, a survey was conducted with 153 non-managerial practitioners in the Chinese AECO industry.
Findings
Among factors impacting non-managerial practitioners’ BIM acceptance in China, performance expectancy and task-technology fit significantly and positively influence behavioral intention to accept BIM, while the impacts from effort expectancy, social influence and facilitating conditions are not essential.
Research limitations/implications
Management strategies, such as improving non-managerial staff’s benefits and sense of BIM usefulness, selecting suitable tools to match with the staff’s tasks and promoting a middle-out approach in parallel with top-down interventions, are proposed for Chinese AECO organizations to enhance BIM acceptance.
Originality/value
Few studies have explored BIM acceptance from the perspective of non-managerial users in the Chinese AECO industry, especially using the theories related to technology acceptance. The BIM acceptance model developed in this study is different from those used in previous global studies in terms of influencing factors.
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Damien McManus and Brendan Loughridge
Based on the results of a small‐scale pilot interview‐based survey of senior information professionals working in the academic community in the UK, this paper reviews some of the…
Abstract
Based on the results of a small‐scale pilot interview‐based survey of senior information professionals working in the academic community in the UK, this paper reviews some of the reasons why knowledge management is apparently so unpopular in universities. Those interviewed were a Pro‐Vice‐Chancellor and Librarian (Communications and Information Technology), a Director of Information Strategy and University Librarian, a Director of Information Services and University Librarian, two University Librarians, an Information Strategies Co‐ordinator at a major public funding body in higher education, and the Head of Information Services at a multinational law firm. Corporate culture and organisational structure are found to be major factors affecting perceptions of the relevance of knowledge management programmes and projects.
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Mohammad Khaleel Okour, Chin Wei Chong and Fadi Abdel Muniem Abdel Fattah
The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS…
Abstract
Purpose
The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS) amongst Jordanian banks. This study extends the investigation by assessing the influence of knowledge or information quality on KMS usage. This study aims to assess whether knowledge or information quality is significantly correlated to system compatibility, relative advantage and complexity (technological antecedents).
Design/methodology/approach
The study model was developed by using Rogers’ diffusion of innovation (DOI) theory, on which seven hypotheses were developed. To examine these research hypotheses, a self-administered questionnaire was carried out with 341 decision makers who are using the KMS to perform their job-related activities. Structural equation modelling analysis of moment structures software was used for data analysis.
Findings
The findings revealed that decision makers usage of the implemented KMS’s is affected significantly by relative advantages, system complexity and knowledge quality, but not system compatibility. Moreover, the findings showed that knowledge quality is significantly correlated with DOI technological antecedents.
Practical implications
Bank managements are now in a better position to understand what kind of resources and supports are needed to achieve the maximum pay-off from KMS usage within their banks. This study has proved that it is not sufficient for Jordanian banks to focus solely on the system quality; they must also take the quality of knowledge or information (system output) as a critical factor that can affect their investments in KMS’s.
Originality/value
This study is one of the limited conducted studies to investigate the importance of KMS usage and related antecedents in the Arab world; particularly, in the context of the Jordanian banking sector. The findings of this study have contributed to the Jordanian financial sector for its vital evaluation of the KMS actual usage behaviour. Findings can be used by the Jordanian ministry of finance to improve the understanding of the factors influencing KMS usage in the financial sector. This study has contributed to reducing the gap of DOI literature amongst developed and developing countries, particularly in the Jordanian context.
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Martin Grossman and Stephen Bates
The purpose of this paper is to provide an overview of knowledge capture in the biopharmaceutical industry, focusing primarily on the transition from paper‐based to electronic…
Abstract
Purpose
The purpose of this paper is to provide an overview of knowledge capture in the biopharmaceutical industry, focusing primarily on the transition from paper‐based to electronic data capture (EDC) systems.
Design/methodology/approach
The paper draws on biopharmaceutical industry literature and data from example clinical studies to describe the issues involved in transitioning to EDC in the clinical trials environment.
Findings
While electronic data capture systems provide greater efficiencies along the clinical trial supply chain, the industry is still far from achieving wide scale utilization of such technologies. The barriers to successful implementation are multifaceted, involving not only the information technology itself, but also user acceptance issues, lack of interoperability standards, and regulatory compliance. Major shifts in organizational culture and a unified effort within the industry will be necessary in order to derive full benefits from electronic capture systems in the future.
Research limitations/implications
This study was limited in that case data from only one company was used to supplement the literature review. Further research is warranted to better understand the factors that facilitate adoption of electronic knowledge capture systems in the biopharmaceutical industry.
Originality/value
While the need for knowledge management in the healthcare industry is indisputable, there has been remarkably slow progress in this area, and a dearth of research exploring implementation issues. The value of this type of inquiry is profound as it will help us better understand the issues in implementation and adoption, and ultimately to deliver more effective and safe drugs to the public in a more efficient manner.
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Maryam Sarrafzadeh, Bill Martin and Afsaneh Hazeri
To identify the general perspectives of library and information science professionals on knowledge management and examine their assessments of its potential values, benefits…
Abstract
Purpose
To identify the general perspectives of library and information science professionals on knowledge management and examine their assessments of its potential values, benefits, opportunities and threats to the profession.
Design/methodology/approach
An international survey was conducted using a web‐based questionnaire. The questionnaire targeted LIS professionals around the world, through the use of the IFLA‐L, KMDG‐L mailing lists.
Findings
The survey found an increased awareness among LIS professionals of their potential contribution to knowledge management, with a high agreement on its positive implications for both individuals and the profession.
Research limitations/implications
Although the survey was distributed through international mailing lists, it succeeded mainly in obtaining responses from Australia and New Zealand, the USA, the UK, South Africa and Canada. Thus, the findings may have limitations in their generalizability.
Originality/value
Knowledge management is a field with which the LIS community is already familiar. Despite its wide impact on many aspects of the profession, the wider ramifications of the relationship between the two as yet remain unclear. The paper attempts to contribute to further understanding of these ramifications.
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This study aims to analyze the trends manifested in literature from the area of knowledge management and performance, with emphasis on bibliometric analysis.
Abstract
Purpose
This study aims to analyze the trends manifested in literature from the area of knowledge management and performance, with emphasis on bibliometric analysis.
Design/methodology/approach
To explore the studies focused on the area under investigation, the authors performed a search in ISI Web of Science and Scopus using the combination of keywords such as “Knowledge management” AND “Performance.” Generally, this study covered a period of 33 years, from 1988 to 2021 because the first study was published in 1970 and the databases have not covered all the journals and studies which date back to the early 1970s or 1980s. The final data set comprised 1,583 publications with 40 articles removed during the screening and eligibility process.
Findings
The results of the bibliometric analysis indicate that the interest in the area of knowledge management and performance has significantly increased, especially from 2000 to 2021. The application of bibliometric analysis on the relationship between knowledge management and performance uncovered various themes, productive authors and widely cited documents. The study highlighted how the knowledge management–performance relationship has evolved over the years and how the interplay between knowledge management and performance may help the firms in gaining the sustainable competitive advantage.
Originality/value
To the best of the author’s knowledge, this study is the first of its kind to conduct the bibliometric analysis on knowledge management and performance. This study can be a starting point for scholars interested in understanding how knowledge management is related to performance.
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