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Article
Publication date: 1 October 2004

Hamilton Mphidi and Retha Snyman

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries

Abstract

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries, selected by means of the purposive sampling method, utilise the intranet as a knowledge management tool. Based on the literature, knowledge management and an intranet are briefly defined. The advantages of the intranet as a knowledge management tool as well as the content of an intranet are discussed. The opinions about knowledge management and the utilisation of the intranet as a knowledge management tool in the three academic libraries are weighed up against the findings in the literature. It is clear that a strong awareness exists of the importance of knowledge management and the value of the intranet as a knowledge management tool. However, the potential of the intranet as a knowledge management tool is not utilised fully.

Details

The Electronic Library, vol. 22 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 March 2001

Ron Jantz

This article examines important issues of knowledge management within academic libraries, and how reference librarians can become more effective as information…

Abstract

This article examines important issues of knowledge management within academic libraries, and how reference librarians can become more effective as information intermediaries. Exploiting knowledge can be a major competitive advantage for libraries, which can translate into better service to users. This article focuses on librarians and the information they use in carrying out the tasks for reference librarianship, and in organizing a multi‐campus library to effectively meet the needs of a large and diverse group of faculty, students, and staff. Specifically, a new tool for managing and using informal knowledge will be described, along with the team‐based approach that was used to develop and introduce the tool into the New Brunswick Libraries at Rutgers University.

Details

Reference Services Review, vol. 29 no. 1
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 12 June 2015

Denise A. D. Bedford, Jennifer K. Donley and Nancy Lensenmayer

The transformation from an industrial to a knowledge economy and society are underway. In the knowledge economy, the knowledge of people and organizations—their…

Abstract

The transformation from an industrial to a knowledge economy and society are underway. In the knowledge economy, the knowledge of people and organizations—their intellectual capital assets—are the primary factors of production and the source of wealth. This is in contrast to other kinds of capital that fueled the industrial and the agricultural economies. Librarians have understood the knowledge society as one characterized by an increased focus on digital resources and an expanded use of virtual channels to deliver those resources. However, the nature of the knowledge society and economy is far more expansive than a digital environment. A knowledge society is one in which all members of a society engage in knowledge transactions—in the business environment, in the social sphere, in civic activities, and in everyday environmental actions. This view of the knowledge society presents new opportunities for librarians to leverage their intellectual capital. This chapter profiles the intellectual capital assets of librarians, considers how they align with professional competencies, and presents use cases that illustrate the value of these assets. Future scenarios illustrate how traditional functional competencies might shift in the knowledge economy. These also suggest contexts which highlight undervalued or new competencies. Seven observations describe how librarians might prepare for expanded roles in the knowledge society.

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Current Issues in Libraries, Information Science and Related Fields
Type: Book
ISBN: 978-1-78441-637-9

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Article
Publication date: 13 June 2016

Roberta Moraes de Bem, Christianne Coelho de Souza Reinisch Coelho and Gertrudes Aparecida Dandolini

The purpose of this paper is to propose a knowledge management framework for university libraries (named GC@BU). The framework consists of three modules: knowledge

Abstract

Purpose

The purpose of this paper is to propose a knowledge management framework for university libraries (named GC@BU). The framework consists of three modules: knowledge management coordination; knowledge resources; and learning commons, and uses as theoretical assumptions the design of an university library (developed for the context of the framework), the standards for libraries in higher education of the Association of College and Research Libraries (ACRL) and the characterization of the university library as a complex adaptive system (CAS).

Design/methodology/approach

This framework was structured by a literature review and based on models, methodologies and existing frameworks, being afterwards evaluated through focus groups composed of managers of university libraries, resulting in an enhanced version.

Findings

After evaluation, the GC@BU framework showed to be easy to apply in the context for which it was created (university libraries). It is noteworthy that in addition to the knowledge management application, the GC@BU reinforces the importance of concerning for the quality and the services, since it uses as a parameter the standards of the ACRL. In addition, the perspective used to characterizing university libraries (as CASs) was well accepted by the tool evaluators.

Research limitations/implications

The proposed framework is focussed on university libraries, but its use in other contexts should not be dismissed as long as the manager makes the necessary adjustments for this purpose.

Practical implications

Since knowledge management is an intangible element, its application and benefits are not easy to conceive. This tool provides the implementation of knowledge management in university libraries, and knowledge is considered from different approaches (from the user, the collaborator, the library collection). Besides, the tool is arranged so (in modules and verification criteria) as to allow the manager to administer the library as a whole, from the point of view of knowledge management.

Originality/value

This study is considered innovative and applicable on the global stage of university libraries, because despite being evaluated by Brazilian managers it uses international standards and has a strong ability to adapt to different contexts.

Details

Library Management, vol. 37 no. 4/5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 11 May 2015

Naresh Kumar Agarwal and Md Anwarul Islam

This paper aims to investigate how libraries prevent the loss of knowledge with people leaving or resigning, and the strategies they adopt to retain this knowledge and to…

Abstract

Purpose

This paper aims to investigate how libraries prevent the loss of knowledge with people leaving or resigning, and the strategies they adopt to retain this knowledge and to transfer organizational knowledge to new employees.

Design/methodology/approach

Data were gathered from 101 academic librarians from 35 countries in 6 continents who provided qualitative answers to two open-ended questions in a survey questionnaire.

Findings

Documentation, training and digital repositories were found to be the primary strategies used. A number of respondents admitted to retention and transfer being done poorly. Very few libraries had a formal knowledge management (KM) process. The study proposes a theoretical framework for knowledge retention and transfer in libraries.

Practical implications

Libraries will be able to learn of retention and transfer strategies, and identify gaps in their KM process based on the mapping of a specific strategy to knowledge dimension or phase of the KM cycle.

Originality/value

This is the first empirical study in the area of knowledge retention in libraries. The study brings together the perspectives of libraries across the world. The primary research contribution is the theoretical framework which can be used to further research on knowledge retention and transfer in the context of libraries.

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Article
Publication date: 16 February 2010

Javeed Ahmad Rah, Sumeer Gul and Zahid Ashraf Wani

Web based knowledge management systems have opened new arrays in the present web based world. Because of innumerable features, they have become the first hand choice of

Abstract

Purpose

Web based knowledge management systems have opened new arrays in the present web based world. Because of innumerable features, they have become the first hand choice of every organization. The objective of this paper is to propose a web based knowledge management system for university libraries that will support the creation, organization, storage, dissemination and utilization of the institution's digital knowledge assets. The paper also aims to illustrate the requirements of a web based knowledge management system (WBKMS) for university libraries along with their key advantages.

Design/methodology/approach

Existing web based knowledge management systems were surveyed and a model framework was developed keeping in view the prevailing loopholes in the present systems.

Findings

The study evolves into a model web based knowledge management system catering for the needs of the users in the present bit and byte world.

Research limitations/implications

Further research can be conducted into designing web based knowledge management systems keeping in view the needs and behavior of the users they serve. Deep log analysis of the academically endeavored web based systems can be carried out for working out a better and productive WBKMS.

Practical implications

The outcome of the research will improve staff professionalism and will help in achieving coordination with other libraries and library users. Knowledge innovation in a web‐based environment will help in the creation of better and enlightened knowledge based society.

Originality/value

The technologies discussed will help in achieving satisfaction levels both on the part of users as well as library professionals. The whole behavior of seeking information and knowledge will change because of generation, sharing and management of information and knowledge in a virtual mode. Such systems will help organizations strategically when their branches are located in different geographical locations and this will give a platform to the members/employees to share best practices, problems, customer interactions, and prevent reinvention of the wheel.

Details

VINE, vol. 40 no. 1
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 29 February 2008

Mehri Parirokh, Farhad Daneshgar and Rahmatollah Fattahi

The purpose of this paper is to provide an evaluation of the existing state of practice in knowledge sharing in university libraries.

Abstract

Purpose

The purpose of this paper is to provide an evaluation of the existing state of practice in knowledge sharing in university libraries.

Design/methodology/approach

This is survey research which is based on an electronic questionnaire.

Findings

Results reveal that the majority of libraries investigated are quite friendly towards knowledge sharing, and the majority of librarians value the importance of knowledge sharing. Results also confirm that the knowledge that they mostly use is mainly intangible knowledge.

Originality/value

If knowledge‐sharing requirements of librarians while collaboratively performing reference and information services can be acknowledged, guidelines for enhancing conceptual collaborative process would be suggested.

Details

Library Review, vol. 57 no. 2
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 23 February 2010

Maryam Sarrafzadeh, Bill Martin and Afsaneh Hazeri

This paper aims to discuss the applications of knowledge management (KM) for library practice.

Abstract

Purpose

This paper aims to discuss the applications of knowledge management (KM) for library practice.

Design/methodology/approach

The paper starts by reviewing the relevant literature and then the results of an empirical study which investigated the perceptions of LIS community on the relevance of KM to libraries. The involvement of libraries in KM programs is also presented.

Findings

The results show that the LIS community exhibits a positive attitude towards introducing KM to libraries, and not only because this could bring libraries closer to their parent organization, but also because it might help them to survive in an increasingly challenging environment.

Practical implications

Although there are some indicators of involvement of libraries in KM in published case studies (through activities such as development of intranets and institutional repositories of content management and embedding information literacy instruction in the curriculum and employing web 2.0 technologies for knowledge sharing), libraries are still in the early stage of understanding the potential implications of KM.

Originality/value

The paper focuses on KM in the library community.

Details

Library Management, vol. 31 no. 3
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 4 February 2014

Md Anwarul Islam and Mitsuru Ikeda

Knowledge management systems have opened new arrays in the present digital environment. Nowadays, because of innumerable features, they have become the choice of many

Abstract

Purpose

Knowledge management systems have opened new arrays in the present digital environment. Nowadays, because of innumerable features, they have become the choice of many organizations. The purpose of this paper is to focus on the issues of a KM-based digital library system that will support the creation, organization, storage, dissemination and utilization of the institution's digital knowledge assets.

Design/methodology/approach

The study is based on viewpoints, a review of existing concepts and the structure of DL and KM, and on the results of an interview of ten DL practitioners world-wide. The respondents are purposively selected from the participants' lists of an international training program (ITP) on “managing electronic information and digital libraries”. The interview is conducted by e-mail using a short, structured and open-ended questionnaire.

Findings

The present study finds some significant overlaps between DL and KM and argues that a generic KM process of acquisition, organization, storage and retrieval, and dissemination of knowledge by receiving feedback can suitably be fitted in DL. It is apparent that an integration of KM can add value to building a knowledge sharing culture, promoting the KM culture, and ultimately increase the organizational output. It helps to improve efficiency, to ensure higher productivity and user satisfaction in the library.

Research limitations/implications

Further research can be conducted into designing KM-based DL systems keeping in view the needs and behavior of the users they serve. A deep log analysis of the academically endeavored KM-based systems can be carried out for working out a better and productive DL. The recent study requires a practical investigation.

Practical implications

The outcome of the research will improve the DL system to enhance its effectiveness, staff professionalism and will help in achieving coordination. Knowledge innovation in a DL environment will help in the creation of better and an enlightened knowledge-based society.

Originality/value

The issues discussed here will help in achieving satisfaction levels both on the part of users as well as DL professionals. The proposed issues and structure is an original work and theoretically, they would contribute to the advancement of an academic debate in both the areas of DL and KM.

Details

VINE: The journal of information and knowledge management systems, vol. 44 no. 1
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 9 January 2007

Xiaoping Sheng and Lin Sun

The paper aims to focus on the definition, meaning and functions of knowledge innovation culture (KIC) of libraries, its influencing factors and some strategies to develop it.

Abstract

Purpose

The paper aims to focus on the definition, meaning and functions of knowledge innovation culture (KIC) of libraries, its influencing factors and some strategies to develop it.

Design/methodology/approach

The paper gives a definition of KIC, discusses its meaning and functions, analyzes several influencing factors, and suggests some strategies and provides a case study.

Findings

The paper finds that the KIC of libraries is a kind of value, behavior and institutional system, which gains competitive advantages and sustainable development of libraries through knowledge creation. This kind of culture is different form traditional library culture and has several specific functions. Some factors like environment, resources and business may affect the development of KIC of libraries. Therefore, it is necessary for libraries to establish environment beneficial to knowledge innovation, enhance trust and cooperation within staffs, create a kind of learning culture, shape knowledge‐based team organization, enhance human resource development and cultivate knowledge innovation talents in order to build up KIC of libraries.

Originality/value

The paper demonstrates how libraries can develop KIC.

Details

Library Management, vol. 28 no. 1/2
Type: Research Article
ISSN: 0143-5124

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