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The article seeks to evaluate the capital structure of leading hotel chains of India to examine the role of financing decision in the overall performance of companies. It aims to analyze the debt‐equity structure of these hotels, try to discover the industry benchmark and scrutinize how capital structure plays a momentous role in the company's overall growth.

The paper is based on financial data collected on leading hotel chains in India. The consolidated financial results of the hotels have been considered for selecting these hotel companies.

From the financial perspective, capital structure is one of the most important determinants of a company's sustainable growth. Leverage seems to be working only for a few companies, whilst affecting others negatively. Firms that have been moderately geared have been able to generate a good return on equity.

The paper would be of specific use for top and middle level management of the selected hotel chains to reassess their capital structure for enhanced financial performance. For the hospitality industry in general, it would divulge best financial practices in terms of debt‐equity mix and would assist in fixing on better financing decisions.

The findings of the research are pertinent for the industry, as no explicit study in this area has been conducted in the Indian context. More so, because it focuses on the high turnover segment of the industry which captures the major market share in the business, it would beg the question – “Does being big always mean being better?”

The concepts of showrooming and webrooming have been well researched but majorly from the marketing/economic perspectives. The present study explores the socio-psychological motivations and different types of satisfaction derived from “cross-shopping” behaviour namely, showrooming and webrooming in a developing nation.

The study is exploratory and is conducted using an interpretive approach. The researchers conducted 52 in-depth interviews and the collected data were subjected to open and axial coding to generate the conceptual model.

The findings indicate various motivations of cross-shopping such a habit and the joy of discovery while novel aspects of satisfaction emerge such as process satisfaction and social satisfaction. The findings also revealed contextual moderators of the cross-shopping process.

The present study contributes to the domain of cross shopping behaviour by illustrating the social motivators behind the same and novel satisfaction outcomes because of the cross-shopping process.

The present study has multiple implications that would enable managers to effectively utilize cross shopping behaviour such understanding of satisfaction beyond those derived from the product only.

This is one of the first studies to investigate consumer behaviour related to cross shopping based on psycho-social dimensions.

The purpose of this paper is to identify factors affecting performance of heritage conservation projects in terms of project management parameters of time, cost, and quality.

An exploratory study was conducted in India, wherein 41 conservation professionals were interviewed. The method adopted for the study was unstructured interviews, wherein the respondents were asked open-ended questions about the issues faced in such projects and factors affecting project performance.

The interview recordings and notes, made during the exploratory study, have been manually coded to identify the most frequently mentioned problems, group them into categories, and assess their relative importance.

This paper has presented a broad overview of the challenges faced by heritage conservation projects in general. Further research is necessary to analyse if the challenges depend on factors like type of heritage, project delivery model, and stakeholders involved, and to develop mitigation strategies for these challenges.

The findings from this study can be used by practitioners to improve performance of heritage conservation projects in terms of time, cost, and quality.

The findings of the exploratory study help to better understand the reasons of poor performance of heritage conservation projects in terms of time, cost, and quality. The paper has identified major challenges of the sector, and assessed their relative importance, which can help in developing project management strategy for future projects.