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A contrast is made between academic knowledge (or theory) and street knowledge (or praxis). These kinds of knowledge are represented in relation to each other, and a further dimension, knowledge of knowledge (or meta‐knowledge), is added to a model intended to represent interactions between all three. It is argued that knowledge of these three kinds of knowledge helps those involved in providing information services, and those investigating the sociology of language.

Presents the thoughts on decision processes of Chester I. Barnard, one of the century’s greatest management theorists. Includes his classic article, “Mind in everyday affairs”; his unpublished book, “The Significance of Decisive Behaviour in Social Action”; his correspondence with Herbert Simon, and significant comments found in his personal papers.

What kind of knowledge is needed by information specialists working in a specific subject field like medicine, sociology or music? What approaches have been used in information science to produce kinds of domain‐specific knowledge? This article presents 11 approaches to domain analysis. Together these approaches make a unique competence for information specialists. The approaches are: producing literature guides and subject gateways; producing special classifications and thesauri; research on indexing and retrieving specialities; empirical user studies; bibliometrical studies; historical studies; document and genre studies; epistemological and critical studies; terminological studies, LSP (languages for special purposes), discourse studies; studies of structures and institutions in scientific communication; and domain analysis in professional cognition and artificial intelligence. Specific examples and selective reviews of literature are provided, and the strengths and drawbacks of each of these approaches are discussed.

The purpose of the paper is to find out the knowledge requirements and its effect on both onsite and offshore project work division for development, re-engineering and maintenance projects in Indian outsourcing software industry in different phases of software development.

This study employs an expert interview approach in Indian software industry to find out knowledge requirement for project execution and division of work between onsite and offshore locations. The requisite data were collected through expert interviews and direct observations.

The study found that the development projects require higher level of domain, strategic, business process and operation process knowledge in comparison to re-engineering and maintenance projects. So there is a need of higher onsite presence in development projects. The maintenance work is taken up at the offshore location in a phase-wise manner.

The implication of the study is in the development of a broad framework of knowledge requirements and work division in on-shore and offshore locations for Indian software outsourcing projects. As the study is based on expert opinion in the context of India, it cannot be generalized for outsourcing scenarios elsewhere.

The software project manager can use the findings to get more insight into the project and divide the software team between onsite and offshore location.

The study is novel, as there is little attempt at finding the knowledge requirement to execute various kinds of business software development in outsourcing environment in the context of India.

Purpose – To answer the following questions: Is all knowledge based on “experience” in Hayek's view? Was he an “empiricist” or a “Kantian”? In what sense?

Methodology/approach – Starting from a thorough analysis of Hayek's explicit ideas about empiricism and experience in The Sensory Order and some related writings, I reconstruct his epistemology but also try to improve on it with the help of some other philosophers.

Findings – Empiricism has many meanings depending on how you define “experience.” Hayek is not a “sensationalist empiricist” because he does not believe that all knowledge is based on “sense experience.” However, given his ideas of “pre-sensory experience” and “experience of the race,” Hayek is a “post-positivist empiricist.” His empiricism can be improved upon by privileging what I call “selective experience.”

Research implications – The next step is to analyze Hayek's market economics and philosophy of science to see which kind of experience guides Hayekian entrepreneurs and scientists. If this line of research is continued, practical and social implications might follow.

Originality/value of the chapter – The question whether Hayek was an “empiricist” or a “Kantian” is an old question. However, this chapter is the first systematic analysis of his “empiricist” epistemology and his concept of “experience.” Moreover, it has value beyond Hayek scholarship since, in the general empiricism debate, epistemologists have almost ubiquitously assumed that “experience” means “sense experience.”

Purpose –– The People's Republic of China has introduced policies to encourage Chinese who have worked or studied abroad to return and bring back the knowledge and skills they have gained. This chapter reports on the experiences of these returners as agents of organisational learning.

Methodology –– The exploratory qualitative study is based on a written questionnaire and telephone interviews with 24 returners in diverse organisations and industries in China.

Findings –– The study identifies a type of returner not yet addressed in the literature, ‘experienced self-internationalisers’, which we expect will grow significantly. We find that despite expecting returners to contribute to organisational learning, management does not organise the process. It depends on the individuals themselves, who develop various strategies for sharing their knowledge with local colleagues. Organisational learning is a cross-cultural process and requires bridging a gap between the kinds of knowledge the local employees are interested in gaining and what the returners feel the organisation needs. We note that organisational learning is more likely when the returners recognise their own need to learn rather than just to teach.

Research limitations –– The sample is relatively small; we describe how to take the research forward to more organisations and additional kinds of respondents.

Practical implications –– We formulate recommendations for policymakers, returners and human resource managers seeking to stimulate organisational learning more effectively.

Value –– The chapter generates new insights into organisational learning in China, and it shows how to addresses a phenomenon at the crossroads between the fields of organisational learning, intercultural communication and international human resource management.

The purpose of this paper is to introduce CEO succession (and subsequent TMT turnover) as a knowledge enabler. Focusing on absorptive capacity, an important dynamic capability involving the acquisition, assimilation, transformation and exploitation of knowledge, this paper highlights the role of a new CEO in emphasizing specific facets of the knowledge management (KM) process to fulfill expected strategic mandates.

This paper presents a conceptual framework that underscores the importance of CEO succession as a knowledge enabler by depicting its influence on the various dimensions of absorptive capacity. To this end, this paper develops an integrated set of propositions that unpack the influence of different types of CEO successions that trigger and enable different KM processes involved dimensions of absorptive capacity.

The theoretical framework presented in this paper suggests that given a certain succession context (forced or voluntary turnover of predecessor) different types of CEO succession, combined with possible executive turnover, will constitute a reorientation in top management experience and expertise. This will in turn trigger certain dimensions of absorptive capacity (potential or realized), to fulfill specific strategic mandates such as strategic change or strategic continuity.

This paper presents a theoretical framework that underscores the importance of studying CEO succession in conjunction with their influence on different knowledge dimensions of absorptive capacity. CEO succession (and subsequent changes in top management team composition) is suggested to be a knowledge enabler. Based on the context of CEO turnover (forced vs voluntary) and the amount of change undergone in TMT composition, different types of CEO succession (based on their origin) are suggested to have different challenges to overcome and different strategic mandates to fulfill. Fulfilling these strategic mandates will require an emphasis on different facets of the KM process, which is encompassed in the dimensions of absorptive capacity. This will, in turn, resolve questions about which knowledge activities the organization needs to invest its resources in and resources allocation decisions may become easier.

Based on their origin, three kinds of CEO succession have been described in this paper – insider-follower, insider-contender and outsider succession. Each of these types of succession encounter different challenges and are expected to fulfill different kinds of strategic mandates. Accordingly, this paper proposes that each kind of CEO succession trigger and enable the knowledge components of absorptive capacity (knowledge acquisition, knowledge assimilation, knowledge transformation and knowledge exploitation) in different manners. This will in turn, allow firms to prioritize the allocation of resources toward different kinds of knowledge activities related to absorptive capacity.

This paper suggests that the CEO succession event, although broadly discussed in management research, has been overlooked when it comes to KM in organizations. Given that strategic leadership is one of the powerful enablers of organizational practices and outcomes, this paper emphasizes that different types of CEO succession may be able to influence the KM process by enabling the different dimensions of absorptive capacity (potential and realized).

This paper aims to explore the expertise level required in various kinds of business knowledge such as regulatory, domain, strategic, operation process and, business process to execute globally distributed software projects for development, re-engineering and maintenance projects in the Indian outsourcing software industry.

This study adopted a questionnaire survey method to collect the expert responses for a knowledge management framework which is suggested in the literature for software development work. The questionnaire survey findings were verified by expert interviews.

The research shows that there is a lot of similarity between re-engineering and maintenance projects for different kinds of business knowledge expertise requirements for execution. The development projects require higher expertise in all the business knowledge for execution.

The research work studies the business knowledge required for the execution of development, re-engineering and maintenance projects in Indian outsourcing software projects. However, the project’s characteristics can vary drastically for a single kind of project. So the study cannot be generalized and instead should be used as a tool for learning.

The research findings can be used by software project managers to get insight into project planning, which can help the division of work between the onsite, offshore team and individual work allocation.

The research is novel as there are very few previous attempts to find the business expertise needed to execute various kinds of software projects in the Indian outsourcing industry.

A corporate university is a knowledge management institution established within an enterprise. The purpose of this paper is to investigate the evolution of knowledge activities of corporate university and their relationship, particularly the role of networking in the knowledge management.

Haier, which had the earliest Chinese corporate university in the science and technology manufacturing industry, was employed as a case study. Data were collected by interviews and through consulting the documents of Haier’s corporate university. Grounded theory was used for data analysis.

The paper finds that corporate universities are engaged in three kinds of activities, namely, enterprise operational knowledge transfer, networking activities and scientific and technological activities. There is a dynamic circular relationship among these three kinds of activities, which form a “figure of eight” cycle model. Networking activities are the hub between enterprise operational knowledge transfer and scientific and technological activities. There is a two-way integration of enterprise operational knowledge transfer and science and technological activities via networking activities. Networking activities, thus, play a key role in the development of corporate universities into knowledge management centers. The scope of the key activities of corporate universities is dynamic and expanding. The double circulation effect among key activities in corporate universities has strengthened over time.

By investigating the dynamic nature of the activities of corporate universities, particularly the role of networking in knowledge management, this research enriches the study of the knowledge management of corporate universities.