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Article
Publication date: 23 July 2018

Precious Agbeko D. Mattah, Albert Justice Kwarteng and Justice Mensah

The purpose of this paper is to explore the indicators of service quality from the perspective of graduating students in a public university in Ghana. The identified…

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Abstract

Purpose

The purpose of this paper is to explore the indicators of service quality from the perspective of graduating students in a public university in Ghana. The identified indicators of service quality were rated and the extent of satisfaction among the students was determined. Another issue explored was whether the satisfaction among the respondents inures to their loyalty to the university.

Design/methodology/approach

A questionnaire was designed, pre-tested and administered to 500 graduating students, and 482 of them were returned for analyses. Principal component analysis was used to determine the indicators of service quality. Independent sample t-test and z-test for proportions were used to compare mean scores and proportions of respondents on various variables, respectively.

Findings

The results revealed three indicators of service quality which include quality of academic services and facilities, quality of lecturers and quality of academic programs. Graduands were satisfied with academic services, lecturers and programs. They were, however, not satisfied with the quality of facilities. Majority of the respondents will remain associated with the university as a result of their satisfaction with the services, lecturers as well as programs of the university. It is recommended that the university works assiduously on improving infrastructural facilities to help boost the confidence of the students in the university.

Originality/value

This paper argues that what constitutes quality service vary from one academic institution to the other. It is, therefore, needful for institutions to determine from the perspective of their students what may indicate quality service.

Details

Higher Education Evaluation and Development, vol. 12 no. 1
Type: Research Article
ISSN: 2514-5789

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Article
Publication date: 20 August 2021

Justice Mensah, Benjamin Yaw Tachie and Harriet M.D. Potakey

The sixth of the global Sustainable Development Goals (SDGs) has access to improved sanitation as one of its targets. Sanitation is important not only for environmental…

Abstract

Purpose

The sixth of the global Sustainable Development Goals (SDGs) has access to improved sanitation as one of its targets. Sanitation is important not only for environmental quality and public health but also for the outstanding universal value (OUV) of heritage monument sites and tourism promotion. The study examined the causes of open defecation (OD) in the neighbourhood of a World Heritage (WH) site in Ghana and the implications of the practice for sustainable tourism and heritage management.

Design/methodology/approach

The study used the qualitative approach. Data were gathered from purposively targeted respondents (an Environmental Health Officer, Heritage Managers, a Tourism Expert, Hoteliers, Zoomlion Staff, Open Defecators, Community Opinion Leaders and Ordinary Community Residents) and analysed using the thematic approach.

Findings

It became evident that the causes of OD were: the lack of toilet facilities in many houses in the community, filthy and foul-smelling public latrines, poor attitude and heritage culture, mental and income poverty, inadequate sensitisation and a poor law enforcement regime. OD threatened the sustainability of heritage tourism and its associated livelihoods, as well as public health. In addition, it impaired the authenticity and integrity of the heritage monument, culminating in a detraction from the OUV of the heritage property.

Practical implications

In collaboration with the local, national and international stakeholders, the managers of the heritage monument should design and implement a comprehensive environmentally friendly plan. The plan should consider demarcating the boundaries of the heritage asset, monitoring the protected area, enforcing sanitation laws and mounting intensive sanitation education campaigns. It should also consider providing a decent toilet in the vicinity of the monument for the transit population, facilitate the provision of a toilet in every house through the community-led total sanitation approach, installing digital cameras at vantage points in the buffer zone of the castle to capture open defecators and punishing offenders severely to deter others from engaging in the ignoble practice of OD.

Originality/value

The authors argue that sanitation at heritage sites in developing countries merits further discussion within the WH network to promote sustainable heritage conservation management and tourism.

Details

Journal of Cultural Heritage Management and Sustainable Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2044-1266

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Article
Publication date: 2 October 2019

Justice Mensah

Poor environmental sanitation affects environmental quality and health. Ghana is a developing country whose sanitation profile has been one of the lowest in the world in…

Abstract

Purpose

Poor environmental sanitation affects environmental quality and health. Ghana is a developing country whose sanitation profile has been one of the lowest in the world in recent years. This has prompted various views regarding effective approaches for improving sanitation in Ghana for better environmental quality and health. The purpose of this paper is to examine the effectiveness of National Sanitation Day (NSD) as a model for improving environmental sanitation in the Edina Traditional Area (ETA), Ghana.

Design/methodology/approach

The study used key informant interviews and focus group discussions to collect qualitative data from purposively selected participants from predominantly fishing and farming communities in the ETA, Ghana. Data were analysed thematically and presented using interpretive narratives and most significant stories.

Findings

Results showed a high level of community awareness of the model but low participation in the intervention, culminating in the model’s ineffectiveness to make any meaningful impact on improved sanitation in the study area. Key factors responsible for the model’s ineffectiveness include apathy, inadequate logistics, politics and attitude.

Practical implications

Government should engage more effectively with the municipal assembly, private sanitation companies and community level authorities to address the political, logistical, attitudinal and institutional challenges associated with the model to ensure effective participation in the NSD for better sanitation outcomes, leading to improved environmental quality and health for sustainable development.

Originality/value

This is one of the few studies that have evaluated the effectiveness of the NSD in Ghana since the model was introduced in the country in 2014. The outcome of the study could inform sanitation management policy, practice and research in Ghana as well as other developing countries that may adopt or adapt Ghana’s model.

Details

Management of Environmental Quality: An International Journal, vol. 31 no. 1
Type: Research Article
ISSN: 1477-7835

Keywords

Content available
Article
Publication date: 11 August 2021

Justice Mensah

Scholarly discourses regarding heritage values for sustainable heritage management abound in heritage literature but appear elitist as they tend to exclude the…

Abstract

Purpose

Scholarly discourses regarding heritage values for sustainable heritage management abound in heritage literature but appear elitist as they tend to exclude the perspectives of the people at the lower echelons of society. The study explored the values ascribed to a global heritage monument by the people living around a global heritage site in Ghana and the implications of their perceptual values for sustainable heritage management.

Design/methodology/approach

This study used the qualitative design. It was guided by Costin’s heritage values, community attachment theory and values-based approach to heritage management. Data was gathered from the local people living close to the heritage site, and the staff of Museums and Monuments Board at the heritage site. Data were gathered through focus group discussions and in-depth interviews and analysed using the thematic approach and most significant stories.

Findings

The results revealed that the local people were aware of the economic, aesthetic, historic, symbolic and informational values of the heritage monument but showed little attachment to the monument. The main reasons for the low attachment were the limited opportunity for them to participate in the management of the monument, and the limited opportunity for direct economic benefits from the heritage asset.

Research limitations/implications

A comprehensive understanding of heritage monument management that reflects the perspectives and values of the local people is imperative.

Practical implications

United Nations Education, Scientific and Cultural Organisation and Ghana Museums and Monuments Board could consider a more community-inclusive heritage management framework that takes cognizance of local values and perspectives to ensure sustainable heritage management and development.

Social implications

The values and perspectives of the local community matter in heritage management. The heritage authorities need to engage more with the community people and educate them on the best practices regarding the sustainable management of World Heritage Sites.

Originality/value

This paper argues that the management of global heritage sites should not be elitist in orientation and character. It should respect the principle of community participation for inclusive development.

Details

Journal of Humanities and Applied Social Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN:

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Article
Publication date: 11 May 2015

Kwesi Amponsah-Tawiah and Justice Mensah

The aim of this paper is to set a baseline understanding of the corporate social responsibility (CSR) concept amongst the different stakeholders in the mining industry in…

Abstract

Purpose

The aim of this paper is to set a baseline understanding of the corporate social responsibility (CSR) concept amongst the different stakeholders in the mining industry in Ghana and further examine their appreciation of issues of occupational health and safety. It explored the integration of issues of health and safety of employees into the broader CSR agenda through a stakeholder analysis.

Design/methodology/approach

The study population comprised various stakeholders operating in the mining industry of Ghana. The purposive sampling technique was used in the selection of the organisations/institutions that participated in the study. In all, 35 people were interviewed, and the interview data were analysed using thematic-content analysis.

Findings

The findings provide an insight into how the various stakeholders in the mining industry in Ghana understood the CSR concept and how they went about practising it. Appreciation of issues health and safety by the various stakeholders also received considerable attention. All the stakeholders equated CSR to community relations. In all the cases, respondents referred to the local community as their focal point when discussing the concept.

Originality/value

On the basis of this paper, it appears that mining companies in Ghana have looked upon the concept as a strategic challenge and not as a series of high-profile initiatives aimed at ensuring a responsible business practice. This paper adds to the literature by providing a perspective on how CSR associates with health and safety.

Details

Journal of Global Responsibility, vol. 6 no. 1
Type: Research Article
ISSN: 2041-2568

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Article
Publication date: 12 September 2016

Henry Kofi Mensah, Nestor Asiamah and Kwame Mireku

This study aims to examine the effect of organizational justice (OJ) delivery on organizational commitment (OC) while controlling variables that potentially confound this…

Abstract

Purpose

This study aims to examine the effect of organizational justice (OJ) delivery on organizational commitment (OC) while controlling variables that potentially confound this effect. These confound variable includes gender, education and tenure.

Design/methodology/approach

A causal quantitative field research and a cross-sectional research approach are used. A structured questionnaire is used to collect data from 463 randomly sampled employees of 13 commercial banks in Koforidua, Ghana. Structural equation modelling is used to analyze the data.

Findings

The study establishes that a statistically significant effect is made by OJ delivery on OC (p < 0.0001), even after controlling for the effects of gender, education and tenure. The model used also fits the data collected considerably (i.e. χ2 = 0.258; p-value = 0.611). Thus, the relationship between OJ and OC is not confounded by how long the employee has served on the job or by the highest educational level of employees. However, this relationship was significantly confounded by gender on the basis of sharing significant covariance with them.

Originality/value

Even though studies exist generally on OJ and OC, the focus on Ghana and banks in particular have been skeletal and have ended in testing just the relationship without highlighting the role of confounding variables as done in this study. Apart from adding to extant literature, findings will also inform decision-making on strategies and policies to improve OJ and ultimately the employee commitment that comes with.

Details

Journal of Global Responsibility, vol. 7 no. 2
Type: Research Article
ISSN: 2041-2568

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Article
Publication date: 2 July 2020

Hannah Kye

This paper aims to describe the results of a qualitative case study of three beginning elementary teachers’ knowledge-in-practice of multicultural science education.

Abstract

Purpose

This paper aims to describe the results of a qualitative case study of three beginning elementary teachers’ knowledge-in-practice of multicultural science education.

Design/methodology/approach

Data included interviews, focus group discussions, audio-recorded lessons and daily field notes through the course of a month-long summer science program. Data were coded deductively using a framework of receptivity and resistance, and then coded inductively to determine themes within each category of data.

Findings

Analysis revealed three key elements of teachers’ knowledge-in-practice: positive perceptions of teaching for social justice, practices that overlooked students’ perspectives and practices that discounted race and culture in science.

Originality/value

Insights from this case study respond to the well-documented need to address the gap between knowledge and practice in multicultural science education by revealing potential roadblocks and guideposts useful for bridging this gap.

Details

Journal for Multicultural Education, vol. 14 no. 3/4
Type: Research Article
ISSN: 2053-535X

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Article
Publication date: 8 May 2018

James Kwame Mensah and Justice Nyigmah Bawole

Previous studies suggested that talent management (TM) is positively related to employee work attitudes. However, a few studies have examined the mechanisms through which…

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1108

Abstract

Purpose

Previous studies suggested that talent management (TM) is positively related to employee work attitudes. However, a few studies have examined the mechanisms through which TM leads to employee work attitudes. The purpose of this paper is to examine the mediating role of person-organisation (P-O) fit on the relationship between TM and employee’s job satisfaction, and organisational citizenship behaviours (OCBs).

Design/methodology/approach

Using a sample of 232 talented employees from the Ghanaian banking sector, a partial mediation model was outlined and tested using structural equation modelling.

Findings

The results showed that TM had positive relationship with P-O fit, job satisfaction and OCBs. The findings further show that P-O fit had positive relationship between job satisfaction and OCBs and partially mediated the relationship between TM and both job satisfaction, and OCBs.

Research limitations/implications

This study used cross-sectional data; hence, conclusions regarding causality cannot be made. That is, the results must be interpreted as associations rather than causality.

Practical implications

Management should endeavour to use TM to help align talented employee’s competences, values and goals to those of their organisation.

Originality/value

This study contributed to the TM literature by providing a stronger and more plausible explanation of the relationship between TM and talented employees’ outcomes.

Details

International Journal of Manpower, vol. 39 no. 2
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 12 December 2016

James Kwame Mensah, Justice Nyigmah Bawole and Nisada Wedchayanon

Combining insights from the social exchange and signalling theories, the purpose of this paper is twofold: first, to investigate the relationship between talent management…

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2593

Abstract

Purpose

Combining insights from the social exchange and signalling theories, the purpose of this paper is twofold: first, to investigate the relationship between talent management (TM) practices and four dimensions of talented employees’ performance; and, second, to examine the mediating role of job satisfaction and affective commitment on this relationship in the Ghanaian banking context.

Design/methodology/approach

Structural equation modelling was used to survey data from 232 employees who are part of a talent pool in the Ghanaian banking sector.

Findings

The findings of this paper showed that TM practices increase positive talented employee performance of task, contextual and adaptive, whereas it reduces counterproductive behaviours. Second, talented employee work attitudes of job satisfaction and affective commitment partially mediate the relationship between TM practices and four dimensions of talented employees’ performance.

Research limitations/implications

This study used cross-sectional data; hence, conclusions regarding causality cannot be made.

Practical implications

Management and organisations implementing and intending to implement TM practices should implement and invest in TM practices that will trigger employee work attitudes to achieve full employee performance.

Originality/value

This paper advances the literature by exploring the relationship between TM practices and four dimensions of talented employees’ performance.

Details

Management Research Review, vol. 39 no. 12
Type: Research Article
ISSN: 2040-8269

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Article
Publication date: 6 April 2010

E. Osei‐Tutu, E. Badu and D. Owusu‐Manu

While corruption has long been recognized as a destructive social problem, the subject has not yet been given much attention in the literature of the management of…

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4615

Abstract

Purpose

While corruption has long been recognized as a destructive social problem, the subject has not yet been given much attention in the literature of the management of procurement of infrastructure projects in Ghana. The purpose of this paper is to explore and discuss corruption practices inherent in public procurement of infrastructural projects in Ghana with the aim of identifying corruption related challenges that must be addressed in order to actualize the expected economic gains of infrastructural projects.

Design/methodology/approach

Drawing extensively on existing literature and published data, the methodology adopted for the paper consisted of multi‐stage critical review of pertinent literature; review of 2007 Annual Report of the Public Procurement Authority and review of the Public Procurement Act, 2003 (Act 663). The study assumes value‐laden axiological philosophy, where the values and experiences of the authors provided the basis for the discussion.

Findings

Conflict of interest, bribery, embezzlement, kickbacks, tender manipulation and fraud are observed corruption practices in the Ghanaian infrastructure projects delivery system. The severity of corruption practices have intensified the search for more innovative means of delivering infrastructure projects that will achieve value for money. In the pursuit to control corruption practices, this would require constitution of a sound procurement system and pro‐social equity policies that would foster good governance, corporate social responsibility, transparency, accountability, judicious public expenditure and national progress. The Public Procurement Act 2003 (Act 663) is observed to proffer solutions for these underlying constructs but not without challenges.

Research limitations/implications

The nature of the research is review and explanatory without any empirical analysis to support the discussions and thus the results cannot be generalized on a broader context of public procurement practice in Ghana.

Practical implications

Implementation of sound procurement performance measurements would be imperative in the bid to curb corruption practices. The paper suggested a number of business approaches to combat corrupt practices in Ghana, which are explained in terms of political, psychological, technical, operational and retaliatory measures. In this paper, it is proposed that knowledge about and debating corruption related issues is just as important to the modern public procurement as are the abilities to creatively and logically introduce monitoring systems when planning, executing and completing projects.

Originality/value

The work is novel providing meaningful insights into conceptual basis for a detailed empirical analysis. Being a pioneering study, further research tailored to compare the extent of corruption practices in various sectors of the economy of Ghana would be novel.

Details

International Journal of Managing Projects in Business, vol. 3 no. 2
Type: Research Article
ISSN: 1753-8378

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