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Develops an original 12‐step management of technology protocol and applies it to 51 applications which range from Du Pont’s failure in Nylon to the Single Online Trade Exchange for Auto Parts procurement by GM, Ford, Daimler‐Chrysler and Renault‐Nissan. Provides many case studies with regards to the adoption of technology and describes seven chief technology officer characteristics. Discusses common errors when companies invest in technology and considers the probabilities of success. Provides 175 questions and answers to reinforce the concepts introduced. States that this substantial journal is aimed primarily at the present and potential chief technology officer to assist their survival and success in national and international markets.

This study explores the relevance of the value chain concept in internet‐driven business and assesses the extent to which businesses utilize the internet from a value chain perspective. It attempts to answer the following three questions: is the value chain concept relevant and applicable to the internet as a means of understanding the internet? To what extent do organizations utilize the internet according to a value chain perspective? Does the business use of the internet change over time?

To answer these questions, a longitudinal survey study was conducted over a two‐year period. The first study collected data from 110 firms on the way they utilize the internet. Two years later, a similar survey was conducted with 70 firms using the same instrument used in the first study.

The study provided empirical support for the use of the value chain concept as a viable taxonomy for assessing the level of adoption of the internet. The study also provided a time‐lapsed glimpse of how organizations evolve in adopting the internet.

One of the shortcomings of the study is in the sampling process, although various measures were taken to ensure that the data represent a wide range of organizations, so that the findings can be reasonably generalizable.

The most important practical contribution of the study is that it provides practitioners with a tool to systematically plan and deploy an ever‐increasing array of internet applications. The internet value chain model should provide organizations with a strategic and macro perspective to evaluate and manage various internet applications.

An important contribution of this study is that it empirically observed the evolution of the internet practices in business according to the value chain framework. There has been plenty of anecdotal evidence of changes in the way business utilizes the internet, but no study has empirically assessed these changes systematically based on a theoretical framework. The study provides a valuable theoretical framework for researchers to continuously accumulate knowledge on the use of the internet in business.

Examines the Internet’s potential for becoming an information highway. Defines the information highway and the Internet. Describes the characteristics of an information highway. The concept of an information highway puts some requirements on the infrastructure. The users of an information highway, who are located in the residential and business environment, have their share of requirements as well, but they focus on the requirements put forward by the services or applications they will use on an information highway. Checks whether the Internet has implemented these properties and how, or if work is going on to develop them. The framework for this discussion is the TCP/IP reference model. Places some emphasis on the IP next generation protocol, IP version 6 (IPv6). Provides an overview showing all the properties with an indication of how well the posed requirements are met. Concludes that the Internet certainly has potential for becoming an information highway.

Applications offered to end‐users as value‐added services play a vital role in the success of Internet telephony service providers. Today’s standard frameworks for developing them have several shortcomings that motivate the need for novel frameworks. Web services are an emerging paradigm for program‐to‐program interactions over the Internet. This paradigm is a prime candidate for application development in Internet Telephony because it may aid in addressing the drawbacks of today’s standard frameworks. This paper presents a case study that gives insights in the suitability of Web services as a standard framework for the development of conferencing applications in Internet Telephony. The case study includes the definition and the implementation of a novel Web service for conferencing, the implementation of the conference server in a SIP environment, the development of several conferencing applications (including a game), and performance evaluation. Based on this case study, we conclude that Web services are very promising for conferencing application development in Internet Telephony, especially as the performance can be significantly improved with the emerging techniques that are briefly discussed in the paper.

It seems that the Internet boom, which started at the end of the 1990s and finished with the spectacular collapse of the so-called dotcoms, is probably over. We are currently enjoying a period of fast and stable growth. This is manifested by the growing number of both Internet users and companies which – to an ever-increasing extent – use the Internet as a form of communication (both internal and external), promotion, sales etc. Expenditures on Internet advertising are growing continuously and now constitute more than 25% of all advertising expenditure. A natural consequence of this development is the need for the standardisation and organisation of the world of the Internet. These activities will result in a greater awareness of the benefits which this medium provides, increasing the possibilities of its use, and – most importantly – the opportunity to evaluate the return on investments made on the Internet. Nowadays, it is clear that many companies are striving to increase the quality of their activities on the Internet or to improve the effectiveness of such activities. As a consequence, the number of companies that look for indices which would enable the making of more precise and effective decisions in the scope of online operations is growing.

This chapter is dedicated to the phenomenon of the increasing role of the Internet in business, including the scale of its use by Polish and international companies. We present the most commonly used measures of marketing activities on the Internet and in social media. This group includes the indices which make it possible to determine whether a company actually needs a website. Other measures allow for the improvement in the effectiveness of the activity on the Internet, whereas others specify the costs of activities on the Internet and often serve as the basis for settlements between a company and advertising agencies or companies specialising in website design. It is worth emphasising that the Paid, Earned, Shared, Owned (PESO) model, worked out by Don Bartholomew,¹ is the basis for creation and description of indices concerning social media. This model has gained certain popularity in the social media industry. It does not, however, specify how individual indices should be named and calculated. It maps already existing indices and adapts them to specific levels of marketing communication measurement. All the measures indicated by the author of the model have been grouped into five major areas: exposure, engagement, brand awareness, action and recommendations. This model– similarly to all models of performance measurement – inspired by the sales funnel concept, adjusts certain standard indices and proposals of measurements for specific levels. Additionally, the measures are divided into four types, depending on who the owner of the content is: Paid (P) – refers to all forms of paid content; Owned (O) – all websites and web properties controlled by a company or brand; Earned (E) – the contents about a given brand created spontaneously by Internet users; and Shared (S) – the contents shared by Internet users.

The Internet of Things has made the shift to the digital era possible, even though the Architecture, Engineering and Construction (AEC) sector has not embraced nor integrated it within the core functions compared to other sectors. The need to enhance sustainable construction with the adoption of Internet of Things in this sector cannot be overemphasized. However, the real-world applications of Internet of Things in smart buildings remain relatively unexplored in the AEC sector due to several issues related to deployment and energy-saving potentials. Given these challenges, this paper proposes to identify the present state of development and research in Internet of Things and smart buildings, identify Internet of Things clusters and applications in smart buildings.

Bibliometric analyses of papers from 2010 to 2023 using the Scopus database and scientometric evaluations using the VosViewer software were undertaken. The proper search keyword was identified by using the phrases “ Internet of Things” and “Smart Building”. A total of 1158 documents in all, written by 3540 different writers, representing 2285 different institutions from 97 different countries were looked at. A metasynthesis was conducted and a system of Internet of Things applications in a smart building is illustrated.

The development of IoT and Smart Buildings is done in two phases: initiation (2010–2012) and development phase (2013–2023). The IoT clusters comprised Internet of things, energy efficiency, intelligent buildings, smart buildings and automation; while the most commonly used applications were analysed and established. The study also determined the productive journals, documents, authors and countries.

Documents published in the Scopus database from 2010 to 2023 were considered for the bibliometric analysis. Journal articles, conference papers, reviews, books and book chapters written in English language represent the inclusion criteria, while articles in press, conference reviews, letters, editorials, undefined sources and all medical and health publications were excluded.

The results of this study will be used by construction stakeholders and policymakers to identify key themes and applications in IoT-enabled smart buildings and to guide future research in the policymaking process of asset management.

The study utilised bibliometric analysis, scientometrics and metasynthesis to investigate Internet of things applications in smart buildings. The study identified Internet of things clusters and applications for smart building design and construction.

The main purpose of this paper is to assess the extent to which employees have benefitted in the internet age and to identify research gaps that surround such activities.

The approach is a combination of a systematic literature review and an empirical analysis of secondary data drawn from press reports of emergent employee internet activities.

The internet continues to provide fresh and exciting opportunities for the employee to explore in relation to furthering employment‐related interests. However, the internet very much represents a “double‐edged sword” in that the many advantages of the internet can be quickly cancelled out by employer attempts to monitor, control, and exploit for themselves such activities, for their own ends. It is also evident that a full assessment of some activities cannot be made without further research.

The paper is reliant on extant literature and resources that are known to have limited scholarly application.

A broad and eclectic discussion of employee internet activities is likely to be of interest to academics and human resource practitioners whose interests are based on a blend of employee relations practices and new internet‐based technological developments.

The study addresses how a distinct actor in employee relations has faired in an age denoted by shrinking opportunities for collective action, yet also denoted by rapid developments in empowering user‐generated and social networking forms of information communication technology.

This paper synthesises literature and data from a wide range of largely incongruous academic and non‐academic sub‐disciplines to provide a fresh and authoritative account of emergent employee behaviour.

The purpose of this research is to identify five lessons of the Trinko decision and apply them to internet access issues.

The research identifies five lessons and then relates these lessons to access issues involving the internet.

Based on application of the lessons of Trinko, it is likely that access to the public internet will be maintained but it is uncertain as to what the nature of access requirements will be, if any, for private internets.

The research provides an economic analysis of the milestone legal decision in Trinko and applies the lessons of Trinko to access issues involving the internet.

This paper investigates the nature and extent of Internet use and the role of firm‐ and industry‐specific factors affecting Internet adoption by SMEs in an emerging market economy, Turkey. Based on the evidence from a sample of 237 manufacturing SMEs with Internet access in Turkey, the highest ranked Internet applications with the largest frequency of usage were found to be principally concerned with external communication and gathering information for market and product research. Of the five relevant firm‐ and industry‐specific subgroups, the most significant differences were found for two of the characteristics: amount of resources allocated for export development and international experience of the SME. In general, the SMEs have positive attitudes regarding Internet use. The SMEs are of the opinion that the Internet will become more attractive in future in terms of enhancing company image and being an important tool of doing business electronically.

This paper aims to provide a critical assessment of the Internet of things (IoT) and the social and policy issues raised by its development. While the Internet will continue to become ever more central to everyday life and work, there is a new but complementary vision for an IoT, which will connect billions of objects – “things” like sensors, monitors, and radio-frequency identification devices – to the Internet at a scale that far outstrips use of the Internet as we know it, and will have enormous social and economic implications.

It is based on a review of literature and emerging developments, including synthesis of a workshop and discussions within a special interest group on the IoT.

Nations can harvest the potential of this wave of innovation not only for manufacturing but also for everyday life and work and the development of new information and services that will change the way we do things in many walks of life. However, its success is not inevitable. Technical visions will not lead inexorably to successful public and private infrastructures that support the vitality of an IoT and the quality of everyday life and work. In fact, the IoT could undermine such core values as privacy, equality, trust and individual choice if not designed, implemented and governed in appropriate ways.

There is a need for more multi-disciplinary research on the IoT.

Policymakers and opinion formers need to understand the IoT and its implications.

If the right policies and business models are developed, the IoT will stimulate major social, economic and service innovations in the next years and decades.

This paper pulls together discussions and literature from a social science perspective, as one means to enable more multidisciplinary studies of emerging developments.