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The purpose of this paper is to characterize the interfaces between manufacturing companies and the Internet of Things (IoT) suppliers involved in their digital servitization.

This paper builds on an explorative case study of a manufacturing firm and its IoT suppliers. This paper relies on the Industrial Network Approach to study interfaces between buying firms and their suppliers.

This paper identifies three distinct types of supplier interfaces: connected, digital and digital-physical. They all contain technical resource interfaces with additional organizational and/or technical complexities that need to be managed. Connectivity, an Agile approach to software development and strong technical dependence emerged as key factors that impact the interactions between manufacturing firms and IoT suppliers and how their resources are combined.

This paper offers managerial implications regarding the importance of internal organization (such as appropriate cross-functional teams) to manage the dynamics of collaborations required by digital technologies, maintain interactions with IoT suppliers and identify and manage interdependences between IoT suppliers. Building close relationships with suppliers of crucial infrastructure (e.g. IoT cloud platform and data security systems) can also be beneficial for manufacturing firms to reduce risks. Finally, attention should be given to IoT technology strategy, which impacts both digital and digital-physical supplier interfaces.

In digital servitization, manufacturing firms are heavily reliant on external resources for IoT technology. Despite this, few studies have investigated the characteristics of their interfaces with IoT suppliers, how these can be managed and how resources are combined.

Illuminates a selection of technologies that will enhance the interactions between companies and consumers, revealing some strategic ramifications of these developments across a range of sectors. Concludes that strategists should exploit the emerging business environment driven by technologies that enhance the online experience for customers and other stakeholders.

The purpose of this paper is to provide an historical account of the evolution of the purchasing and supply management (PSM) field from the perspective of resource interfaces between buying firms and their suppliers. This historical account is then used as a platform to develop a framework for understanding of the capabilities required to manage a cluster of resource interfaces.

The paper uses an historical survey of practices and ideas in the PSM field to develop a theoretical argument on capabilities to manage resource interfaces between buying firms and their suppliers.

The paper proposes a framework linking learning, interactive capacity and interactive capability as they evolve through the interplay between resource interface type, organizing principle and technology strategy.

This paper contributes a conceptual framework focussing on the capabilities that underpin the management of individual resource interfaces.

The paper offers the following practical implications: first, the firm needs to consider what type of interface applies in the relationships with its suppliers: second, the firm needs to consider its technological strategy in light of its current supplier interfaces and organizing principles: third, the internal as well as external organizing needs to be aligned with what the firm proposes to achieve from its supplier relationships and be congruent with the interfaces deployed to manage those relationships: fourth, interacting with suppliers is a matter of learning regarding the outcomes of the interaction as well developing interactive capacities and capabilities.

The paper provides a first attempt to go beyond the characterization of individual resource interfaces in buyer-supplier relationships, to look at the capabilities required to manage multiple resource interfaces and the dynamics underpinning paths of development for those capabilities.

The purpose of this paper is to investigate supplier interfaces in technological development.

The theoretical framework is based on the industrial network approach and, in particular, the concept of supplier interfaces (standardized, specified, translational and interactive). The empirical study consists of a case study of a supplier relationship between an established truck manufacturer and one of its partners in technological development. This supplier relationship has its base in joint projects on developments in automation.

The empirical study provides evidence of three types of interfaces that are characteristic of technological development and discusses their development and how they are used in combination. The three types are follows: specified, translational and interactive. The conclusions show that developing an interface from specified to translational or interactive is challenging and technological development characterized by uncertainty may call for certain interfaces that are not of value in other settings, such as industrial production.

By applying the interface concepts to technological development in collaboration with suppliers and related identifying characteristic interfaces, this paper aims to extend the literature on how suppliers can be engaged in uncertain endeavours such as development projects.

The purpose of the paper is to provide an overview of the legal implications which may be relevant to the ethical aspects of emerging technologies, to explore the existing situation in the area of legal regulation at EU level, and to formulate recommendations for the lawmakers.

The analysis is based on the premise that the law is supposed to invoke moral principles. Speculative findings are formulated on the basis of analyzing specific emerging technologies; empirical findings are based on a research conducted in the whole legal corpus of the EU.

In the area of network‐based technologies the already existing and elaborated legal frameworks can be used in an extended manner; artificial intelligence‐based technologies call for alterations in several branches of law; while interface technologies show the difficulty and complexity of regulating interdisciplinary fields. The legal implications of emerging technologies have attracted only a minimal legislative attention in the competent bodies of the EU.

The paper provides a systemic approach towards transmitting ethical norms to the application of emerging technologies through legal regulation, and formulates detailed recommendations in various areas of such technologies.

Cloud manufacturing (CMfg) is a networked manufacturing mode that promotes the agile, service-oriented, green and intelligent development of the manufacturing industry. Although some scholars have reviewed related studies of CMfg from multiple perspectives, these reviews are not fully systematic or well justified and fail to fully reveal the key characteristics in the development process of CMfg. The purpose of this paper is to systematically review the relevant research on CMfg via identification of key characteristics of definition, architecture, supporting technology and application of CMfg to provide critical information in decision support for the innovation and development of CMfg.

This study systematically reviews the relevant research on CMfg across theoretical methods to technical applications by integrating quantitative and qualitative methods. Word cloud method is used to quantitatively analyse the structure and feature of different definitions of CMfg. The principle of System Science is used to explore the basic components and functions of various CMfg architectures and their common and differing characteristics. A multi-level technology framework is developed to explore the development status of CMfg supporting technologies. A multi-stage application classification is proposed to reveal the application status of CMfg.

Through literature review, this study found that CMfg architecture is currently dominated by general architectures and lacks architectures that fit the actual enterprise characteristics; CMfg supporting technology is mature in the traditional cloud computing-based technology, but it is still weak in the development of virtualization and servitization technology, service scheduling technology; CMfg application is still in the initial stage and still lacks a relatively complete system application. By analysing the development status of CMfg, this study also identified potential research directions of CMfg in information management, service composition and evaluation, system application and sustainable development and other aspects.

This paper predominantly focuses on journal articles and some key conference papers published in English and Chinese. Chinese articles account for more than half of the total. The reason is that CMfg was proposed by the Chinese and CMfg is suitable for the development of China's manufacturing industry because of China's intelligent manufacturing environment. It is believed that this research has reached a reliable comprehensiveness that can help scholars and practitioners establish new research directions and evaluate their work in CMfg.

Prior literature reviews ignore the identification and analysis of key feature identification for the current development of CMfg, including common and unique feature identification of different CMfg architectures and functions, multi-layer analysis and interpretation of CMfg technology and different stage analysis of CMfg applications. This study addresses these limitations and provides a comprehensive literature review.

This study aims to introduce and characterize a specific form of self-service technology (SST), customer self-service devices (SSDs), as well as propose and apply a classification scheme of SSDs to encourage future research on such SSTs.

The paper is based on conceptual development of customer SSDs and exploratory qualitative insight from representatives of companies offering various types of SSDs.

This paper introduces SSDs as customer-possessed and controlled smart service devices aiming to solve problems from the customer’s perspective, often within completely new, customer-defined service processes and ecosystems. SSDs are not confined to the company-controlled service environment, and customers may thus use them wherever and whenever they so wish. The study characterizes SSDs based on service and customer use features, as well as on the subject of the service act (self/other vs belongings) and nature of service act (monitoring vs acting).

This study is limited to conceptual exploration with qualitative insights from six companies. Future research is needed to empirically study different SSDs by using both qualitative and quantitative approaches in various settings.

The paper conceptualizes SSDs as an extension to the traditional SST framework. It contributes to the understanding of how personal handheld devices can contribute to customer experiences. It provides research directions to stimulate further research in SSTs.

This paper aims to explore how customer involvement unfolds in the development of a smart product. Smart product development poses new challenges to firms. In particular, the buyers’ and users’ involvement has shown novel dynamics in smart product development. These peculiarities are linked with the specific characteristics of the digital technology embedded into the smart products. This study’s rationale is to analyse the frictions arising from potential divergent objectives between the focal firm and its customers when digital technologies are embedded in traditional products.

This study adopted an explorative and qualitative approach to investigate new emerging dynamics of customer involvement during technological development. A coffee machine producer is selected as a case study to uncover new insights and a novel perspective on the phenomenon of customer involvement in smart product development. Data analysis followed an abductive approach that allowed to identify the dimensions of friction emerging during the technological development process.

The case study analysis depicts that smart product development presents novel customer involvement dynamics. In particular, this study abductively identifies dimensions of friction emerging between the focal firm and buyers/users. Friction arises in the technological interface between the actors involved. These dimensions of friction address the complexities of developing technology in terms of smart products with customer involvement. This study suggests that embedding of technology into an existing product might change how customers are involved.

Even though customer involvement in product innovation has been extensively studied in management literature, this paper focused on a new type of innovation, smart products. To the best of the authors’ knowledge, no previous studies have yet empirically explored customers’ involvement while embedding digital technologies into existing products to create smart products. In particular, this study sheds light on the dimensions of friction emerging between the focal firm and the actors of the business network. This study unfolds novel contributions to the Industrial Marketing and Purchasing literature on technological development.

A decade and a half after the debut of pervasive computing, a large number of prototypes, applications, and interaction interfaces have emerged. However, there is a lack of consensus about the best approaches to create such systems or how to evaluate them. To address these issues, this paper aims to develop a performance evaluation framework for pervasive computing systems.

Based on the authors' experience in the Gator Tech Smart House – an assistive environment for the elderly, they established a reference scenario that was used to guide the analysis of the large number of systems they studied. An extensive survey of the literature was conducted, and through a thorough analysis, the authors derived and arrived at a broad taxonomy that could form a basic framework for evaluating existing and future pervasive computing systems.

A taxonomy of pervasive systems is instrumental to their successful evaluation and assessment. The process of creating such taxonomy is cumbersome, and as pervasive systems evolve with new technological advances, such taxonomy is bound to change by way of refinement or extension. This paper found that a taxonomy for something so broad as pervasive systems is very complex. It overcomes the complexity by focusing the classifications on key aspects of pervasive systems, decided purely empirically and based on the authors own experience in a real‐life, large‐scale pervasive system project.

There are currently no methods or frameworks for comparing, classifying, or evaluating pervasive systems. The paper establishes a taxonomy – a first step toward a larger evaluation methodology. It also provides a wealth of information, derived from a survey of a broad collection of pervasive systems.

This paper is aimed at describing and analysing what school organisers express when they network to expand the access and application of digital technologies in educational systems. Digital technologies develop rapidly in society, creating challenges and opportunities in people’s lives. Schools have an important task: to prepare young people for a future permeated by digital technology.

Participant observations and semi-structured interviews were used to describe and analyse how school organisers describe digitalisation work in the educational system.

The findings show that school organisers describe digital competence and providing support to schools as being important for expanding the access and application of digital technologies in the educational system. They also talk about equality connected to digitalisation work, changes in organisations, the importance of a holistic perspective, and a gold thread. They furthermore explain that networks, a sharing culture, good relations, and good communication enable digitalisation work. In addition, they point out that the lack of time, attitudes towards digital technologies, the lack of digital competence, and resistance to change are some of the constraints for digital technologies in the educational system.

School organisers need to implement digitalisation policies, which can be problematic because they work strategically to support operational activities.

This paper contributes knowledge about school organisers’ work to expand the access and application of digital technologies in the educational system.