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Open Access
Article
Publication date: 20 July 2022

Carla Cleri Ferreira and Frida Lind

The purpose of this paper is to characterize the interfaces between manufacturing companies and the Internet of Things (IoT) suppliers involved in their digital servitization.

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Abstract

Purpose

The purpose of this paper is to characterize the interfaces between manufacturing companies and the Internet of Things (IoT) suppliers involved in their digital servitization.

Design/methodology/approach

This paper builds on an explorative case study of a manufacturing firm and its IoT suppliers. This paper relies on the Industrial Network Approach to study interfaces between buying firms and their suppliers.

Findings

This paper identifies three distinct types of supplier interfaces: connected, digital and digital-physical. They all contain technical resource interfaces with additional organizational and/or technical complexities that need to be managed. Connectivity, an Agile approach to software development and strong technical dependence emerged as key factors that impact the interactions between manufacturing firms and IoT suppliers and how their resources are combined.

Practical implications

This paper offers managerial implications regarding the importance of internal organization (such as appropriate cross-functional teams) to manage the dynamics of collaborations required by digital technologies, maintain interactions with IoT suppliers and identify and manage interdependences between IoT suppliers. Building close relationships with suppliers of crucial infrastructure (e.g. IoT cloud platform and data security systems) can also be beneficial for manufacturing firms to reduce risks. Finally, attention should be given to IoT technology strategy, which impacts both digital and digital-physical supplier interfaces.

Originality/value

In digital servitization, manufacturing firms are heavily reliant on external resources for IoT technology. Despite this, few studies have investigated the characteristics of their interfaces with IoT suppliers, how these can be managed and how resources are combined.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 6
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 1 December 2001

Stephen Pumphrey

Illuminates a selection of technologies that will enhance the interactions between companies and consumers, revealing some strategic ramifications of these developments across a…

Abstract

Illuminates a selection of technologies that will enhance the interactions between companies and consumers, revealing some strategic ramifications of these developments across a range of sectors. Concludes that strategists should exploit the emerging business environment driven by technologies that enhance the online experience for customers and other stakeholders.

Details

info, vol. 3 no. 6
Type: Research Article
ISSN: 1463-6697

Keywords

Article
Publication date: 14 March 2016

Luis Araujo, Lars-Erik Gadde and Anna Dubois

The purpose of this paper is to provide an historical account of the evolution of the purchasing and supply management (PSM) field from the perspective of resource interfaces

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Abstract

Purpose

The purpose of this paper is to provide an historical account of the evolution of the purchasing and supply management (PSM) field from the perspective of resource interfaces between buying firms and their suppliers. This historical account is then used as a platform to develop a framework for understanding of the capabilities required to manage a cluster of resource interfaces.

Design/methodology/approach

The paper uses an historical survey of practices and ideas in the PSM field to develop a theoretical argument on capabilities to manage resource interfaces between buying firms and their suppliers.

Findings

The paper proposes a framework linking learning, interactive capacity and interactive capability as they evolve through the interplay between resource interface type, organizing principle and technology strategy.

Research limitations/implications

This paper contributes a conceptual framework focussing on the capabilities that underpin the management of individual resource interfaces.

Practical implications

The paper offers the following practical implications: first, the firm needs to consider what type of interface applies in the relationships with its suppliers: second, the firm needs to consider its technological strategy in light of its current supplier interfaces and organizing principles: third, the internal as well as external organizing needs to be aligned with what the firm proposes to achieve from its supplier relationships and be congruent with the interfaces deployed to manage those relationships: fourth, interacting with suppliers is a matter of learning regarding the outcomes of the interaction as well developing interactive capacities and capabilities.

Originality/value

The paper provides a first attempt to go beyond the characterization of individual resource interfaces in buyer-supplier relationships, to look at the capabilities required to manage multiple resource interfaces and the dynamics underpinning paths of development for those capabilities.

Details

IMP Journal, vol. 10 no. 1
Type: Research Article
ISSN: 2059-1403

Keywords

Abstract

Details

Technology and (Dis)Empowerment: A Call to Technologists
Type: Book
ISBN: 978-1-80382-393-5

Article
Publication date: 7 June 2019

Frida Lind and Lisa Melander

The purpose of this paper is to investigate supplier interfaces in technological development.

Abstract

Purpose

The purpose of this paper is to investigate supplier interfaces in technological development.

Design/methodology/approach

The theoretical framework is based on the industrial network approach and, in particular, the concept of supplier interfaces (standardized, specified, translational and interactive). The empirical study consists of a case study of a supplier relationship between an established truck manufacturer and one of its partners in technological development. This supplier relationship has its base in joint projects on developments in automation.

Findings

The empirical study provides evidence of three types of interfaces that are characteristic of technological development and discusses their development and how they are used in combination. The three types are follows: specified, translational and interactive. The conclusions show that developing an interface from specified to translational or interactive is challenging and technological development characterized by uncertainty may call for certain interfaces that are not of value in other settings, such as industrial production.

Originality/value

By applying the interface concepts to technological development in collaboration with suppliers and related identifying characteristic interfaces, this paper aims to extend the literature on how suppliers can be engaged in uncertain endeavours such as development projects.

Details

Journal of Business & Industrial Marketing, vol. 34 no. 5
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 19 December 2022

Francesco Saverio Massari, Pasquale Del Vecchio and Eva Degl'innocenti

This paper aims to explore how digital technologies can transform the museum into an “interaction platform” able to play a key role in the value co-creation processes of the…

Abstract

Purpose

This paper aims to explore how digital technologies can transform the museum into an “interaction platform” able to play a key role in the value co-creation processes of the tourism destination.

Design/methodology/approach

The paper applies the “co-creation through interactions” perspective by Ramaswamy and Ozcan. Empirically, the paper is based on the methodology of single case study identified in MArTA, the well-known National Archeological Museum of Taranto (South Italy). Data collection has been implemented through interviews with key informants and secondary data related to online interviews, press release and reports.

Findings

Findings provide empirical evidence about the contribution that a digitalization strategy can create a “museum as a platform” in which the interactions between the museum, its stakeholders and other co-creation elements (interfaces, artifacts and processes) bring benefits in terms of tourism experiences and sustainable development of the destination.

Practical implications

This research highlights the cultural changes and the actions that museum management has to implement to properly benefit from digitalization and to transform the museum into a reference point for reflection and innovation.

Originality/value

Elements of originality can be found in (1) the exploration of the wide spectrum of benefits and innovations that digital technologies can offer to the museum-mediated interactions and (2) the contribution to the understanding of the museum as a digitalized “interaction platform” capable of supporting the processes of co-creation of value in the complex network of actors and objects of a tourism destination.

Details

European Journal of Innovation Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1460-1060

Keywords

Article
Publication date: 16 August 2011

Iván Székely, Máté Dániel Szabó and Beatrix Vissy

The purpose of the paper is to provide an overview of the legal implications which may be relevant to the ethical aspects of emerging technologies, to explore the existing…

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Abstract

Purpose

The purpose of the paper is to provide an overview of the legal implications which may be relevant to the ethical aspects of emerging technologies, to explore the existing situation in the area of legal regulation at EU level, and to formulate recommendations for the lawmakers.

Design/methodology/approach

The analysis is based on the premise that the law is supposed to invoke moral principles. Speculative findings are formulated on the basis of analyzing specific emerging technologies; empirical findings are based on a research conducted in the whole legal corpus of the EU.

Findings

In the area of network‐based technologies the already existing and elaborated legal frameworks can be used in an extended manner; artificial intelligence‐based technologies call for alterations in several branches of law; while interface technologies show the difficulty and complexity of regulating interdisciplinary fields. The legal implications of emerging technologies have attracted only a minimal legislative attention in the competent bodies of the EU.

Originality/value

The paper provides a systemic approach towards transmitting ethical norms to the application of emerging technologies through legal regulation, and formulates detailed recommendations in various areas of such technologies.

Details

Journal of Information, Communication and Ethics in Society, vol. 9 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 8 July 2020

Ming K. Lim, Weiqing Xiong and Zhimei Lei

Cloud manufacturing (CMfg) is a networked manufacturing mode that promotes the agile, service-oriented, green and intelligent development of the manufacturing industry. Although…

Abstract

Purpose

Cloud manufacturing (CMfg) is a networked manufacturing mode that promotes the agile, service-oriented, green and intelligent development of the manufacturing industry. Although some scholars have reviewed related studies of CMfg from multiple perspectives, these reviews are not fully systematic or well justified and fail to fully reveal the key characteristics in the development process of CMfg. The purpose of this paper is to systematically review the relevant research on CMfg via identification of key characteristics of definition, architecture, supporting technology and application of CMfg to provide critical information in decision support for the innovation and development of CMfg.

Design/methodology/approach

This study systematically reviews the relevant research on CMfg across theoretical methods to technical applications by integrating quantitative and qualitative methods. Word cloud method is used to quantitatively analyse the structure and feature of different definitions of CMfg. The principle of System Science is used to explore the basic components and functions of various CMfg architectures and their common and differing characteristics. A multi-level technology framework is developed to explore the development status of CMfg supporting technologies. A multi-stage application classification is proposed to reveal the application status of CMfg.

Findings

Through literature review, this study found that CMfg architecture is currently dominated by general architectures and lacks architectures that fit the actual enterprise characteristics; CMfg supporting technology is mature in the traditional cloud computing-based technology, but it is still weak in the development of virtualization and servitization technology, service scheduling technology; CMfg application is still in the initial stage and still lacks a relatively complete system application. By analysing the development status of CMfg, this study also identified potential research directions of CMfg in information management, service composition and evaluation, system application and sustainable development and other aspects.

Research limitations/implications

This paper predominantly focuses on journal articles and some key conference papers published in English and Chinese. Chinese articles account for more than half of the total. The reason is that CMfg was proposed by the Chinese and CMfg is suitable for the development of China's manufacturing industry because of China's intelligent manufacturing environment. It is believed that this research has reached a reliable comprehensiveness that can help scholars and practitioners establish new research directions and evaluate their work in CMfg.

Originality/value

Prior literature reviews ignore the identification and analysis of key feature identification for the current development of CMfg, including common and unique feature identification of different CMfg architectures and functions, multi-layer analysis and interpretation of CMfg technology and different stage analysis of CMfg applications. This study addresses these limitations and provides a comprehensive literature review.

Details

Industrial Management & Data Systems, vol. 120 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Book part
Publication date: 25 July 2014

Barbara White, Greg Williams and Rebecca England

Technology provision and Next Generation Learning Spaces (NGLS) should respond to the active learning needs of twenty-first century learners and privilege multiple ‘pictures of…

Abstract

Technology provision and Next Generation Learning Spaces (NGLS) should respond to the active learning needs of twenty-first century learners and privilege multiple ‘pictures of learning’ and associated knowledge work. In this sense it is important for NGLS to be pedagogically agnostic – agile enough to cater for a range of pedagogical approaches within the one physical space. In this chapter, the democratising and potentially disruptive power of new digital technologies to facilitate the privileging of these multiple pictures of learning is explored, recognising the significant rise in student ownership and academic use of mobile technologies. With their escalating ubiquity and their facilitation of active knowledge work, research around considerations for the implementation of mobile digital technologies is canvassed, highlighting a range of issues to be considered. This is part of the ‘hidden work’ of technology implementation. Without this hidden work, the potential of NGLS in facilitating and privileging active learning and multiple pictures of learning is diminished and the potential for reinforcing already powerful and potentially exclusionary modes of knowledge work increases. Finally to assist in articulating the hidden work of digitally enabled NGLS, a model is proposed to help understand how ease of use and confidence impacts on student and academic knowledge work.

Details

The Future of Learning and Teaching in Next Generation Learning Spaces
Type: Book
ISBN: 978-1-78350-986-7

Keywords

Article
Publication date: 8 April 2019

Johanna Gummerus, Michaela Lipkin, Apramey Dube and Kristina Heinonen

This study aims to introduce and characterize a specific form of self-service technology (SST), customer self-service devices (SSDs), as well as propose and apply a classification…

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Abstract

Purpose

This study aims to introduce and characterize a specific form of self-service technology (SST), customer self-service devices (SSDs), as well as propose and apply a classification scheme of SSDs to encourage future research on such SSTs.

Design/methodology/approach

The paper is based on conceptual development of customer SSDs and exploratory qualitative insight from representatives of companies offering various types of SSDs.

Findings

This paper introduces SSDs as customer-possessed and controlled smart service devices aiming to solve problems from the customer’s perspective, often within completely new, customer-defined service processes and ecosystems. SSDs are not confined to the company-controlled service environment, and customers may thus use them wherever and whenever they so wish. The study characterizes SSDs based on service and customer use features, as well as on the subject of the service act (self/other vs belongings) and nature of service act (monitoring vs acting).

Research limitations/implications

This study is limited to conceptual exploration with qualitative insights from six companies. Future research is needed to empirically study different SSDs by using both qualitative and quantitative approaches in various settings.

Originality/value

The paper conceptualizes SSDs as an extension to the traditional SST framework. It contributes to the understanding of how personal handheld devices can contribute to customer experiences. It provides research directions to stimulate further research in SSTs.

Details

Journal of Services Marketing, vol. 33 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

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