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The purpose of this paper is to address the decreasing role of professional associations in governing the work of entrepreneurial, knowledge-intensive professions such as management consulting. It presents the example of an alternative path to traditional professional regulation. This organic professionalization path is introduced through the concept of dispersed institutional entrepreneurship.

The paper builds on an in-depth qualitative investigation of professionals in the intercultural industry combining physical and digital ethnography in a multi-modal investigation.

The findings illustrate how an ideological divide within the professional community prevents an emergence of the traditional, association-led professionalization path. Instead, the investigated community follows an organic, bottom-up route, with competing individual entrepreneurs developing converging strategies and products. This process is labelled dispersed institutional entrepreneurship.

The findings indicate that current views on professionalization need to reconsider admission criteria and the professionalization paths that are generally assumed. Further research could focus on investigating organic professionalization paths among other professional groups.

With an in-depth qualitative investigation of an aspiring professional community this paper contributes to an ongoing discussion on the process of professionalization. The findings show that independent agents’ efforts could be at the centre of the process. They can prevent the professional association from leading the professionalization project while enabling the organic development of synergies across the community.

As opposed to other subjects in the Arts and Social Sciences, there does not seem to have been the same extensive questioning of universal assumptions about human behaviour and emotions within Drama as an academic discipline. To some extent, a belief in a common universality of human experience has its roots in modern acting practice, particularly with the widespread application of rehearsal exercises developed from the work of Russian director Konstantin Stanislavski. Here, through a long process of improvisation based on imaginative, emotional recreation, it is assumed that the actor can enter fully into a character that, in terms of its cultural background, is perhaps very different from her/his own, that experience is somehow universally translatable. In avant‐garde theatre, too, interculturalist practices (for example, the borrowing of oriental ritual patterns and the use of multi‐ethnic casts in the work of practitioners such as Eurgenio Barba, Peter Brook and Richard Schechner) have led to a homogenising, and in many cases distinct westernising, of individual cultural behaviours.

In this interview, Dr. Nancy J. Adler describes her career trajectory, motivation, and the passion that have guided her interests and choices. Asking big questions that matter in her own research and encouraging others in the field of international management to do the same is one of her guiding principles. Dr. Adler details the startling career impact that resulted from her pioneering research on women who are global leaders in the 1990s. Given her groundbreaking research, her attempts to influence what scholars study and how they are evaluated, and her calls to action as a global consultant, speaker, and thought leader, she is one of academe's most well-known and respected global leaders.

Dr. Adler is the S. Bronfman Professor Emerita in Management at McGill University in Montreal, Canada. She is a graduate of the University of California at Los Angeles (UCLA), having received her BA in Economics, MBA, and PhD in Management. As one of the most widely cited international management scholars, she has authored more than 175 publications and received numerous teaching and research awards, including the Academy of Management's (AMLE) Outstanding Article Award and Decade Award and the Sage Award for Scholarly Contributions in Management. She is a Fellow of the Academy of International Business, the Academy of Management, and the International Academy of Management. In addition, she was honored as one of Canada's top university professors and inducted into the Royal Society of Canada.

Her work has also been widely recognized beyond academia. She received the Prix du Quebec, Doctor Honoris Causa from Slovenia's IEDC Bled, Queen Elizabeth II Diamond Jubilee Medal, Center for Creative Leadership's Applied Research Award, the World Federation of People Management Associations' Georges Petitpas Award, ASTD's International Leadership Award, SIETAR's Outstanding Senior Interculturalist Award, the International Leadership Association's Lifetime Achievement Award, and the YWCA's Femme de Mérite Award.

Although retired from the university setting after 40 years at McGill, Dr. Adler continues to consult and speak around the world. However, she now devotes more time to her art. She is a visual artist known for her paintings, monotype prints, and ceramic artworks. Her “Serendipity Suite” and “Reality in Translation: Art Transforming Apathy into Action” exhibitions were held at the Banff Centre, and her “Going Beyond the Dehydrated Language of Management” exhibition opened in Montreal in conjunction with the Academy of Management Meeting. Dr. Adler's artwork is held in private collections worldwide.

This article explores the adoption of a transcultural education approach, rather than multicultural or intercultural education, and the implications this would have for educational practice. With the multiple issues associated with multicultural and intercultural education, the authors emphasize the need for a definitive definition of the term “transcultural” in the educational literature, as well as a new model of transcultural education. Addressed in the article are: (a) the contribution of transdisciplinary teaming to the definition and practice of transcultural education; (b) the meaning of “trans” in the term, transcultural; (c) a discussion of culture and individuality related to education; and (d) possible conclusions to facilitate dialogue regarding the future of transcultural education. Twelve vignettes are included to provide real world examples of the need for a paradigm of transcultural education.

Although the term “trigger event” is commonly accepted and frequently mentioned by many disciplines in conjunction with sensemaking, research attention on the trigger event construct is sorely lacking. We chose to examine this construct within a specific setting that global leaders have to master – the intercultural context. After reviewing the relevant literature, we created an original model of trigger events and sensemaking in the intercultural context, which is accompanied by propositions that determine the likelihood of an event rising to the level of a trigger. It is our hope that this theoretical model will lead to a better understanding of how trigger events function in general. The chapter contributes to a greater understanding of the cognitive element of global leadership effectiveness. Finally, the model has practical implications for intercultural and global leadership training and executive coaching.

This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers, employees, community and other stakeholders.

This paper uses a qualitative case study approach and draws a critical lens to document the complex interplay between dimensions of CSR, business sustainability and social issues, applying theoretical tools such as social capital theory and stakeholder theory to elucidate the nature of collaborative managerial responses to the organisation’s challenges during the pandemic. This is a case study paper. This paper applies multi method approach to develop a case study analysis through participant observation and report analysis to investigate the CSR approaches undertaken in India by Infosys Genesis, a global leader in technology services and consulting, and Akshaya Patra Foundation, a non-governmental organisation (NGO), which operates the world’s largest lunch school program. This was an appropriate methodology since the focus was on an area that was little understood, while the analysis required an in-depth understanding of a complex phenomenon through observation and a case study. In addition, case study research has been recommended for how, why and what type of research questions that focus on contemporary events (Saunders et al., 2003; Yin, 1994), such as CSR participation in the existing business environment. Furthermore, the issue under investigation is a real-life situation where the limitations between the phenomenon and the body of knowledge are unclear (Yin, 1994). This was the case because CSR has been probed by numerous disciplines through the application of various theoretical frameworks, each interpreting the context from their own perspective. Leximancer was used for the analysis (a text-mining software for visualising the structure of concepts and themes across case studies). This process differs from the traditional content analysis in that specific word strings are not needed; instead, Leximancer recognises what concepts are present in a set of texts, permitting concepts to be automatically coded in a grounded fashion (Cretchley et al., 2010, p. 2). The paper will be looked at from three levels comprising themes, concepts and concept profiling to create rich and reliable dimensions of a theoretical model (Myers, 2008). The themes are created in Leximancer software and are built on an algorithm that looks for hidden repeated patterns in interactions. The concepts add a layer and discover which concepts are shared by actors. The concept profiling allows to discover additional concepts and allows to do a discriminant analysis on prior concepts (Cretchley et al., 2010). Words that come up frequently are treated as concepts. Although the limited number of cases does not represent the entire sector, it enabled collection of rich data through quotes revealing some of the most crucial aspects of large organisations and non-profits in India.

The findings demonstrate how these robust, innovative, collaborative CSR initiatives between a multinational firm and an NGO have been leveraged to combat manifold issues of education, employment and hunger during the pandemic.

Despite significant implications, this study has limitations. A response from only two companies is investigated to the COVID-19 pandemic. The scope of this study is only India, a developing nation, thereby, cross country research is recommended. A comparative study between developed and developing countries may be conducted. A quantitative approach may be used to get empirical findings of the COVID-19 pandemic and post-pandemic policies of companies from an international perspective. Hence, there is ample opportunity to research organisations’ response to the pandemic and CSR as a strong arm to deal with critical disasters.

The paper offers new insights into exploring research and praxis agenda for collaborative potentials towards the evolution of CSR and sustainability.

The findings develop new initiatives and combat manifold issues of education, employment and hunger during the pandemic to provide quick relief.

The paper offers new insights into how companies are considering issues related to the crisis, including avoidance of layoffs and maintaining wage payments, and may be in a better position to access fresh capital, relief programs and emergency funds. Taking proactive health and safety measures may avert legal risks to the company. It is likely that the way in which companies are responding to the crises is a real-life test on resilience and adaptation.

Theory is not only good for predicting behaviors but also for understanding a phenomenon. Twelve theoretical insights are presented in this chapter. These insights have bearing on intercultural dialogue not only when we go from our own culture to another but also when we interact with people who are different from us in our own culture (in terms of race, gender, sexual preference, ability or disability, social class, profession, and so forth). The first seven insights (universality of ethnocentrism, ethnocentrism of universalism, motivated reasoning, false consensus effect, fundamental attribution error, fixed and growth mindsets, and well-meaning conflicts) refer to issues that affect all intercultural interactions, and learning about them and guarding against them can improve intercultural dialogue. The next five insights (making isomorphic attribution, managing disconfirmed expectations, learning how to learn, moving from unconscious incompetence to mindful competence, and developing organizationally relevant cross-cultural skills) refer to skills that are grounded in theory that can facilitate skill development for intercultural dialogue.

This study aims to respond to repeated calls for more process-focused research on effectual entrepreneurship. It illustrates how effectuation takes place, particularly through gaining the commitment of actors with diverse resources, knowledge and needs in a context characterized by power disparities. It illuminates the ethical concerns faced by effectual entrepreneurs and the impact these concerns could have on the service design.

The qualitative investigation involved in-depth interviews with 30 intercultural trainers-entrepreneurs delivering repatriation training in the context of international assignments. The authors supplemented primary data with the analysis of training and promotional materials.

The authors identify four key elements of the effectual process, in which entrepreneurs aim to elicit commitment while reconciling potentially conflicting demands of the actors involved: surfacing needs; value framing; co-creation; and joint affordable loss. The authors show how the acquisition of commitment has a consequential impact on subsequent steps of effectual entrepreneurship. The authors highlight how the interdependence of entrepreneurs, their services, clients and end-users impacts the availability of means and goals. More importantly, the authors also demonstrate how resource dependence, knowledge disparities and power imbalance between actors partaking in effectual entrepreneurship can lead to numerous ethical concerns and result in suboptimal service designs.

This study demonstrates the dark side of effectual entrepreneurship in a resource-constrained environment. The authors show how power disparities and resource-dependence can lead to ethical dilemmas and inferior service designs, where entrepreneurs follow the lead of influential and resource-abundant stakeholders at the expense of the end-users.