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A community outreach program called Surabaya Memory (SM) initiated by Petra Christian University’s Library in Indonesia is described in this chapter. It is dedicated to the preservation of Surabaya city’s historical and cultural heritage, and provides a case study of academic library leadership both in its campus setting and in society in general. The initiative started in 2001 as a heritage project dedicated to preserving resources digitally, but since then evolved into much broader initiatives involving various community outreach programs. These programs and activities have been held in the city’s malls in an effort to reach everyone, not just the learned and cultured groups of society. In organizing all those programs and activities, the Library found itself assuming expanding roles and functions. It has also found itself exercising leadership roles in facilitating various university academic departments and administrative units to reach out to the community at large. SM also served as a forum wherein academic departments could showcase the Surabaya-related work of faculties and students to the general public. In some cases SM’s programs and activities which could be integrated into academic courses in several academic departments. The chapter discusses a model for academic libraries to assume leadership roles on campus, and for redefining their roles and activities well beyond their campuses. Such newly redefined roles will, in the end, raise not only the public profile of academic libraries on campus but also of the entire university.

In an era of unprecedented technological innovation and evolving user expectations and information seeking behaviour, we are arguably now an online society, with digital services increasingly common and increasingly preferred. As a trusted information provider, libraries are in an advantageous position to respond, but this requires integrated strategic and enterprise architecture planning, for information technology (IT) has evolved from a support role to a strategic role, providing the core management systems, communication networks and delivery channels of the modern library. Furthermore, IT components do not function in isolation from one another but are interdependent elements of distributed and multidimensional systems encompassing people, processes and technologies, which must consider social, economic, legal, organisational and ergonomic requirements and relationships, as well as being logically sound from a technical perspective. Strategic planning provides direction, while enterprise architecture strategically aligns and holistically integrates business and information system architectures. While challenging, such integrated planning should be regarded as an opportunity for the library to evolve as an enterprise in the digital age, or at minimum, to simply keep pace with societal change and alternative service providers. Without strategy, a library risks being directed by outside forces with independent motivations and inadequate understanding of its broader societal role. Without enterprise architecture, it risks technological disparity, redundancy and obsolescence. Adopting an interdisciplinary approach, this conceptual chapter provides an integrated framework for strategic and architectural planning of digital library services. The concept of the library as an enterprise is also introduced.

This chapter discusses how digital project management has fundamentally changed the nature of collection service models in university archives and special collections.

Through a conceptual overview of case studies, this chapter examines the establishment of “digital content hubs,” with a special focus on the ways in which a variety of library units share the work of surfacing distinctive collections through cross-functional team-building.

To successfully build “digital content hubs,” academic libraries have embraced a new alignment to incorporate special collections and archives staff, services, and collections more holistically into larger library collecting initiatives and organizational structures. This chapter posits that, through the stewardship of digital projects, archivists and librarians have had to sharpen and expand requisite managerial and technical skills to support “distinctive collection teams” who work cross-functionality with outward-facing approaches to integrated collection building. In addition to embracing assessment tools and diversified funding strategies, archives and special collections have also adopted new collaboration models reliant on centralized but flexible project management structures that emphasize cross-training, complementary subject and technological specializations, and a team-based focus in order to ensure interoperability, sustainability, and broad accessibility of digital collections.

This chapter offers readers a new way of conceptualizing “distinctive collection teams,” proposes some strategies for marshaling resources from across library units, and suggests ways in which librarians and archivists can collaborate on content selection, copyright clearance, metadata creation, and web design and information technology development.

This chapter traces the history of digital libraries (DLs) in the United States through the funding sources that have supported DL research and development over the past decade and a half. A set of related questions are addressed: How have the mission and goals of funding agencies affected the types of projects that have been funded? What have been the deliverables from funded projects and how have the goals of the funding agencies shaped those deliverables? Funding agencies have exerted strong influence over research and development in DLs, and different funding agencies have funded different types of projects, with varying sets of concerns for driving the various fields that feed into DLs. This chapter will address the impact that DL funding has had on the development of research in the field of Library and Information Science, as well as on the practice of librarianship.

To provide an in-depth survey and review of innovation in library and information services (LIS) and to identify future trends in innovative research and its practical application in the field.

An in-depth review and summation of relevant literature over the last twenty years, along with an analysis and summary of the other papers in the volume.

Innovation in library and information work varies between the evolutionary and the discontinuous. A taxonomy of innovatory approaches to development and provision in the sector is provided, along with a detailed listing of the key elements of successful and not-so-successful innovative practice.

The work is dependent on existing literature rather than direct empirical work. However, because it draws together all major aspects of the topic, it has the potential to be used as a springboard for further generic studies and also specific programmes of work.

The need for innovation in LIS will be ever more pressing. The present chapter provides a necessary and rigorous overview of the necessary elements required for success in this area. It will be useful as a reference tool for intending researchers in library and information provision in a wide range of environments.

Because the chapter brings together a substantial body of information on the topic of innovation, it provides a comprehensive study of major developments and likely future trends in the field.

On August 26, 1971, OCLC introduced the online union catalog and shared cataloging system. During the 1970s, OCLC focused its efforts on creating and expanding the online cataloging system and telecommunications network. It added an online interlibrary loan system in 1979. In the 1980s, OCLC began adapting distributed computing and microcomputing technologies as its product and service lines expanded to some 60 offerings. The organization also began looking at ways to move beyond bibliography by furnishing information not only to library staffs, but also to library patrons. In the 1990s, OCLC launched a new core business in reference services. (Smith, 1998, pp. 251–252). Now, in the 21st century, OCLC is introducing tools, services and infrastructure to manage the life cycle of digital content in libraries.

To investigate how the United Kingdom’s public museums, libraries and archives (collecting institutions) might, in the future, take strategic advantage of the dramatic changes in individual and social behaviours and expectations driven by the socio-technical determinism of the Internet since 2000.

The chapter summarises the evidence and outcomes of PhD research completed in 2015 that used the tools of hermeneutic phenomenology and systems theory to examine the current state of digital strategy within the United Kingdom’s collecting institutions and to compare this with the Internet’s fundamental drivers of change and innovation. The research sought not to predict the future, but to define the key opportunities and challenges facing collecting institutions in face of sustained socio-technical change to maintain strategic fit, delivering maximum value in the digital space.

The outcomes of the research demonstrated that libraries, like museums and archives, are ill-prepared to face continued socio-technical determinism. The key drivers of the Internet are single channel convergence, rapid innovation, instant two-way communication driving social interaction and dramatic change in the relationship between the supplier and the user. Collecting institutions, on the other hand, operate within vertically integrated silos restricting horizontal collaboration that has led to fragmentation of developments and constraints on strategy across and within the various institutional sectors. The major challenges that libraries must consider are summarised.

The research takes an approach that has never before been attempted, either in scope or depth of analysis. The conclusions may not make comfortable reading for practitioners, but they offer an agenda for new ways of thinking about how public institutions must change to sustain their strategic fit in a digital future.