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Article
Publication date: 13 September 2013

Wendy Abbott, Jessie Donaghey, Joanna Hare and Peta Hopkins

The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Association's Information…

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Abstract

Purpose

The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Association's Information Online 2013 Conference. The panel was held to discuss the use and implications of professional Instagram profiles. The panel included a professional photographer, an internet marketing expert, a social media expert, a librarian and a social media‐savvy student. The inclusion of a range of perspectives from outside the library aimed to provide a holistic approach to the institutional use of Instagram and to provide inspiration. The panel took place on Wednesday 13 February 2013 in Brisbane, Queensland, Australia.

Design/methodology/approach

The panel discussion covered three broad topic areas: the popularity of Instagram and listening to your audience. The risks, limitations and disadvantages of using Instagram. Engagement with followers and measuring the value of Instagram. Throughout the panel session live mobile polling was used to gather feedback and responses from the audience in regards to their photo‐sharing practices. Real examples from Instagram profiles were shared to stimulate discussion. The session concluded with a Q&A session from the audience.

Findings

The session was attended by approximately 80 delegates. The results of the mobile polling will be included in the body of the article. Based on feedback from delegates on Twitter and Facebook (which was collated via Storify) the session was perceived as a useful introduction to a professional exploration of Instagram and photo sharing.

Practical implications

The session was an opportunity for conference delegates to hear about Instagram use from professionals in other fields. Each panel member contributed a unique perspective on the use of Instagram. In particular, the inclusion of a current Bond University student on the panel allowed for a customer's perspective on the library's use of Instagram. This discussion and the feedback gathered from the audience has formed the basis for further evidence‐based research.

Originality/value

To date, few libraries are using Instagram. This discussion on the professional use of Instagram contributes to the body of knowledge about library social media use. It also extends the conversation to include mobile photo sharing, an area which has not been well addressed in the literature. This panel was unique in that it brought together professionals from other environments to reflect on library use of Instagram.

Details

Library Hi Tech News, vol. 30 no. 7
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 3 May 2016

Katie Elson Anderson

The rise in the popularity of smartphone apps is hard to ignore. People are accessing information and connecting through social media on their smartphones at increasing rates.

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5544

Abstract

Purpose

The rise in the popularity of smartphone apps is hard to ignore. People are accessing information and connecting through social media on their smartphones at increasing rates.

Design/methodology/approach

This paper is a literature review.

Findings

Almost half of the total digital media time spent by US adults is spent on smartphone apps. Smartphone apps account for two-thirds of all growth in digital media engagement in the past two years, and those users spend the most time using social networking apps.

Originality/value

Photo apps were found to have some of the highest engagement in users, and the photo app Instagram is the second most used mobile app among US adults in the age group of 18-34 years.

Details

Library Hi Tech News, vol. 33 no. 3
Type: Research Article
ISSN: 0741-9058

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Article
Publication date: 12 November 2021

Brandi Watkins and Stephanie A. Smith

This study examined Instagram content shared by public relations (PR) agencies, through the sensitizing framework of organizational identity theory, to determine what…

Abstract

Purpose

This study examined Instagram content shared by public relations (PR) agencies, through the sensitizing framework of organizational identity theory, to determine what messages related to organizational identity, culture and image were communicated to external audiences. This study highlights the various ways that Instagram can be used for strategic organizational communication.

Design/methodology/approach

A qualitative, thematic analysis of Instagram content was conducted. The constant comparative analysis was guided by organizational identity theory, which provided an individual-level perspective for interpreting organizational messages within the posts.

Findings

PR agencies use hashtags, employee sharing and communicating about agency outreach efforts and accolades to communicate organizational identity. PR agencies communicate aspects of its culture through employee engagement and development, employee cohesiveness and through communicating a commitment to diversity, philanthropy and community service. PR agencies influenced its organizational image by communicating content related to promotion and support of creative efforts, having a public Instagram account and retelling the history of the agency.

Originality/value

This study extends our understanding of corporate self-presentation strategies on social media.

Details

Journal of Communication Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 14 October 2021

Roman Egger and Joanne Yu

Intrigued by the methodological challenges emerging from text complexity, the purpose of this study is to evaluate the effectiveness of different topic modelling…

Abstract

Purpose

Intrigued by the methodological challenges emerging from text complexity, the purpose of this study is to evaluate the effectiveness of different topic modelling algorithms based on Instagram textual data.

Design/methodology/approach

By taking Instagram posts captioned with #darktourism as the study context, this research applies latent Dirichlet allocation (LDA), correlation explanation (CorEx), and non-negative matrix factorisation (NMF) to uncover tourist experiences.

Findings

CorEx outperforms LDA and NMF by classifying emerging dark sites and activities into 17 distinct topics. The results of LDA appear homogeneous and overlapping, whereas the extracted topics of NMF are not specific enough to gain deep insights.

Originality/value

This study assesses different topic modelling algorithms for knowledge extraction in the highly heterogeneous tourism industry. The findings unfold the complexity of analysing short-text social media data and strengthen the use of CorEx in analysing Instagram content.

研究目的

基于对文本复杂性的兴趣, 本研究以Instagram文本数据为基准, 旨在比较不同主题建模的算法的有效性。

研究方法

本研究以标有 #darktourism的Instagram帖子作为背景, 评估直观理解(LDA), 相关解释(CorEx)和非负矩阵分解(NMF)在分析与黑暗观光相关的帖子的实用性。

研究结果

CorEx分析出17个新兴的黑暗景点和活动, 亦胜过LDA和NMF。虽然LDA能探讨出较多的主题数, 但它们的内容几乎重复。同样的, 尽管NMF适用于短文本数据, 但它提取出主题相当笼统且不够具体。

原创性

透过将营销和数据科学学科相结合, 本研究为分析非结构化的文本奠定了基础, 并证实了CorEx在分析短文本社交媒体数据(如Instagram数据)中的效益。

Propósito

Intrigado por los desafíos metodológicos que surgen de la complejidad del texto, este estudio evalúa la efectividad de diferentes algoritmos de modelado de temas basados en datos textuales de Instagram.

Metodología

Al tomar publicaciones de Instagram con #darktourism como contexto de estudio, esta investigación aplica la asignación de Dirichlet latente (LDA), la explicación de correlación (CorEx) y la factorización matricial no negativa (NMF) para descubrir experiencias turísticas.

Resultados

CorEx supera a LDA y NMF al clasificar los sitios y actividades oscuros emergentes en 17 temas distintos. Los resultados de LDA son homogéneos y se superponen, mientras que los temas extraídos de NMF no son lo suficientemente específicos como para obtener conocimientos profundos.

Originalidad

Este estudio evalúa diferentes algoritmos de modelado de temas para la extracción de conocimiento en la industria del turismo. Los hallazgos revelan la complejidad de analizar datos de redes sociales de texto corto y fortalecen el uso de CorEx para analizar el contenido de Instagram.

Details

Tourism Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 11 October 2021

Caroline Lego Munoz and Terri Towner

This paper aims to examine how exposure to a presidential candidate's high engagement Instagram images influences a citizen's candidate evaluations.

Abstract

Purpose

This paper aims to examine how exposure to a presidential candidate's high engagement Instagram images influences a citizen's candidate evaluations.

Design/methodology/approach

Data were collected via Amazon MTurk. A 3 × 2 experimental design was employed to test the persuasive effect of exposure of the “most liked” and “most commented on” images of the top four 2016 US presidential primary candidates on a US citizen's candidate evaluation.

Findings

Results reveal that highly engaging Instagram images of unfamiliar presidential candidates positively influenced candidate evaluations. However, the same was not true for more well-known presidential candidates.

Research limitations/implications

This study was not conducted during a live campaign and only examined four of the top 2016 presidential primary candidates.

Practical implications

The research includes implications for marketers seeking to increase engagement and reach in Instagram marketing campaigns. This study shows that even brief exposure to a highly engaged post involving an unfamiliar person/product on social media can significantly alter evaluations of that person or product.

Originality/value

To the authors' knowledge, no experimental designs have addressed how Instagram posts influence users' political attitudes and behaviors within the political marketing and communications literature.

Details

Journal of Research in Interactive Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7122

Keywords

Content available
Article
Publication date: 23 August 2021

Estefania Ballester, Carla Ruiz and Natalia Rubio

The purpose of this paper is to analyse the impact of consumers’ perceptions of the enjoyment and originality of firm-generated content (FGC) posted on Instagram on…

Abstract

Purpose

The purpose of this paper is to analyse the impact of consumers’ perceptions of the enjoyment and originality of firm-generated content (FGC) posted on Instagram on affective customer engagement (CE). In addition, an examination is undertaken of affective CE as a driver of customer behaviour.

Design/methodology/approach

The paper takes a quantitative approach using a sample of 334 women followers of an eco-friendly restaurant Instagram account. After validation of the measurement scales, the hypotheses were tested through structural equation modelling. Drawing on the stimuli-organism-response framework the authors posit that consumers’ perceptions of the enjoyment and originality of Instagram posts generate affective CE, which, in turn, influences customer behaviour.

Findings

The results showed that the perceived enjoyment and perceived originality of Instagram posts generated by an eco-friendly restaurant have a positive influence on affective CE, which, in turn, affects consumers’ recommendation behaviours, intention to follow the restaurant’s advice on Instagram and intention to revisit the restaurant.

Originality/value

This research provides novel insights into how the perceived enjoyment and originality of FGC posted on Instagram increases women’s affective engagement and expands knowledge of how affective CE might increase positive electronic word-of-mouth, intention to follow the restaurant’s advice and repurchase intentions.

Propósito

El objetivo de este trabajo es analizar el impacto de las percepciones de los consumidores sobre el disfrute y la originalidad del contenido generado por la empresa (CGE) publicado en Instagram en el engagement afectivo del cliente. Además, se examina el engagement afectivo del cliente como impulsor de su comportamiento.

Diseño/metodología/enfoque

El artículo adopta un enfoque cuantitativo utilizando una muestra de 334 mujeres seguidoras de la cuenta de Instagram de un restaurante ecológico. Tras la validación de las escalas de medición, las hipótesis se testaron mediante un modelo de ecuaciones estructurales. Basándonos en el marco S-O-R, se postula que las percepciones de los consumidores sobre el disfrute y la originalidad de las publicaciones de Instagram generan un engagement afectivo del cliente que, a su vez, influye en su comportamiento.

Hallazgos

Los resultados mostraron que la percepción de disfrute y la percepción de originalidad de las publicaciones de Instagram generadas por un restaurante ecológico tienen una influencia positiva en el engagement afectivo del cliente, que, a su vez, afecta a los comportamientos de recomendación de los consumidores, la intención de seguir los consejos del restaurante en Instagram y la intención de volver a visitar el restaurante.

Originalidad/valor

Esta investigación proporciona una visión novedosa sobre cómo la percepción del disfrute y la originalidad de los CGE publicados en Instagram aumenta el engagement afectivo de las mujeres, y amplía el conocimiento sobre cómo el engagement afectivo de los clientes podría aumentar la comunicación boca-oído electrónica (eCBO) positiva, la intención de seguir los consejos del restaurante y las intenciones de recompra.

目的

本文旨在分析消费者对Instagram上发布的企业生成内容(FGC)的愉悦度和原创性的感知对情感性顾客契合的影响。此外, 本文还对作为顾客行为驱动因素之一的情感性顾客契合进行了研究。

设计/方法/途径

本文采用定量方法, 以一家生态友好餐厅的Instagram账户的334名女性粉丝为研究样本。在验证了测量量表有效性后, 通过结构方程模型对假设进行了检验。基于S-O-R框架, 我们认为消费者对Instagram帖子的愉悦度和原创性的感知会产生情感性的顾客契合, 进而影响顾客行为。

研究结果

研究结果显示, 消费者对生态友好餐厅在Instagram上所发帖子的愉悦度和原创性的感知对情感性顾客参与有正向影响, 而情感性顾客契合进而影响消费者在Instagram上的推荐行为、采纳餐厅建议的意愿和重访该餐厅的意愿。

原创性/价值

这项研究对Instagram上发布的FGC的愉悦度和原创性消费者感知如何增加女性的情感契合提供了新的见解, 并扩展了关于情感性顾客契合如何增加积极的电子口碑、采纳餐厅建议的意愿和再次购买意愿的知识。

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Book part
Publication date: 31 August 2018

Elisa Serafinelli

Abstract

Details

Digital Life on Instagram
Type: Book
ISBN: 978-1-78756-495-4

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Book part
Publication date: 25 March 2021

Filip Šikić

Purpose: This paper aims to explore how Instagram can be used as a communication channel in green marketing digital mix through content analysis of posts published on the…

Abstract

Purpose: This paper aims to explore how Instagram can be used as a communication channel in green marketing digital mix through content analysis of posts published on the official Instagram account of bio&bio, the first Croatian organic food store.

Method: Using a case study approach, qualitative content analysis was implemented in the period from January to May 2020. A total of 93 textual posts published on the official bio&bio Instagram account were analysed and then categorised using Carlson, Grove and Kangun's categorisation of the following five types of environmental claims – product orientation, process orientation, image orientation, environmental orientation and combination.

Findings: Instagram in the first line serves as the promotion channel. Although Instagram de-emphasises textual description in favour of image use, which makes it different from other social media platforms, this study showed how companies can send effective green messages using the appropriate environmental-oriented claims to their audience and in that way raise the awareness about their products and position themselves as good corporate citizens.

Research limitations: The results derived from this case study cannot be generalised since they are based on a single case in one country.

Originality/value of paper: The paper represents the first research on how Instagram can be used as a communication channel in the context of green marketing digital mix in the Republic of Croatia. The results derived from this case study can serve as a ground floor for future researches on how companies can use Instagram as a communication channel embedded in green marketing digital mix.

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Abstract

Details

Digital Life on Instagram
Type: Book
ISBN: 978-1-78756-495-4

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Book part
Publication date: 21 May 2021

Mine Yeniçeri Alemdar

Introduction: As a type of poverty, relative poverty can be defined as being below the average welfare of society. Basic needs can be afforded, but individuals can’t take…

Abstract

Introduction: As a type of poverty, relative poverty can be defined as being below the average welfare of society. Basic needs can be afforded, but individuals can’t take advantage of the welfare created by society. Today coding the reflection of welfare, sharing experiences has new meanings by new social media means. Instagram is especially preferred in visual sharing because of its filter options, live feed, or story mode. These features help the message sender to increase the effect of the message and the receiver to understand the reality with its different dimensions. It is not shocking that the images of welfare and its indicators are shared increasingly in social networks because storytelling in this media is fed. The visual strengthening is underlining the possession of the owner and the deficiency of the non-owner from their perspectives.

Purpose: This study examines the emotional effects of ideal life images shared on Instagram on other individuals. The aim is to reveal and define the meaning ascribed to such fractions of life with a visual appeal by people who cannot lead this kind of life.

Methodology: In accordance with the Social Learning Theory, the study assumes that people with relative poverty take notice of their own poverty through social media. The study investigates the emotions manifested by individuals who take notice of the things that they lack through social media. Thus, a qualitative study was designed and conducted using a phenomenological approach. The phenomenon of this study is failing to have. The objective of the study is to understand and determine what the individuals who do social comparisons feel they lack. For this purpose, the fundamental research questions of this study are as follows: RQ1: What are the main categories of Instagram posts that evoke a sense of deprivation in individuals?; RQ2: What do glamorous Instagram posts mean to individuals who are above the relative poverty threshold? The data gathered via the in-depth interview technique were analyzed using the computer-assisted qualitative analysis program (MaxqDa 2020). Qualitative content analysis and descriptive analysis were the forms of analysis used in the study.

Findings: The fact that there are negative links between passively consuming information on social media and well-being is supported by previous studies. This study exposes the experiences of “failing to have” due to upward social comparison in individuals who are above the relative poverty threshold in Turkey. The categories of shared content that evoke the feeling of deficiency in the participants are as follows: Travel/vacation, participation in social life, physical attractiveness, material possessions, and professional/academic career. The participants of the study are individuals who are above the relative poverty threshold for Turkey. The participants want to have “more than what they already have.” For this reason, it can be suggested that the main keyword summarizing the findings of the study is “more.” The study demonstrates that failing to travel and participate in social life deeply affects the participants and causes them to experience negative emotions.

Details

New Challenges for Future Sustainability and Wellbeing
Type: Book
ISBN: 978-1-80043-969-6

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