Search results

The purpose of this paper is to address how cultures could affect the way different people use the internet. The study showed that there is a great potential for e‐commerce in Egypt in particular and Arab world in general. However, there are many challenges, where people are used to paying cash for what they buy, the credit or debit card as an instrument for buying things is not readily acceptable by public Egyptians.

This is an exploratory study based on analysing secondary data and observation. The reason for choosing this approach in this stage of research is the lack of research that deals with this particular issue in the chosen case study.

The results showed that e‐commerce has some merit in targeting global customers, if it considers cultural differences when adopting and applying global marketing strategy. Although there are many governmental initiatives to adopt ICT on all levels in Egypt, the reality still far behind and there is still a lot need to be done from both government and private sector to gain the benefits required. Research limitations/implications–Limitations include the use of secondary data and observation as the research method in this study. Empirical data and sampling will be required for further research. A comprehensive cross culture study among Arab countries and how a framework of culture could affect the online shopping behavior will be required for further research. Managerial implications are discussed with respect to formulating suitable marketing strategy to fit with the cultural differences of the Middle Eastern courtiers especially the language, values and religion.

Provides insights for future researchers.

The purpose of this paper is to explore the opportunities the rollout of 4G services across the UK will offer to the higher education (HE) sector. Potential benefits are considered within existing literature to include factors such as an ability to study in an any-time, any place manner, improved access to education, particularly in remote and rural areas and the transformation of teaching and learning.

This research utilises a case study approach, analysing the views of teaching staff who have taken part in a trial of 4G as part of a funded project from JANET, part of a UK government funded company (JISC) whose primary aim is to provide and develop network infrastructure to meet the needs of education and research communities.

Findings demonstrate that benefits of using 4G mobile technologies relate to key areas such as the general effectiveness of 4G services, any-time, any place access, transformation of teaching and learning and personal and organisational effectiveness.

Overall this paper concludes that staff can envisage significant benefits to the HE sector of the adoption of 4G technologies within the UK although these will be limited until the network is fully evolved.

The research provides a unique opportunity to explore the potential of 4G at the commencement of the rollout across the UK providing an opportunity to explore the value of 4G for HE before contracts are agreed or purchase of hardware has been undertaken.

The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to online retailing ethics. Therefore, the purpose of this paper is to develop and test a comprehensive model of online retailing ethics.

The study used a survey amongst a sample representative of universities across Egypt. In total, 310 questionnaire were collected and analysed using structure equation modelling using WarpPLS.

The results indicate that the consumer perceptions of online retailing ethics (CPORE) as a second-order construct is composed of five constructs (security, privacy, non-deception, fulfilment/reliability, and service recovery) and strongly predictive of online consumer satisfaction. Furthermore, the authors find a significant mediating effect of trust, and commitment on the relationship between CPORE and customer satisfaction. The results also show that individualism had moderate effects on the relationship between CPORE and customer satisfaction. Contrary to expectations, power distance had no significant effect.

Despite the contributions of this study some research limitations need acknowledgment. First, this study employed a convenience sample. The authors encourage future studies to use random sampling of general consumers. The ethics literature identifies some factors which influence ethical judgments of consumers (e.g. sex, age, and education). Such research could identify how each variable, individually and cooperatively, impacts consumer ethical evaluations of online retailing. The authors did not collect data from non-internet shoppers because the focus of this study was online consumers referring to their latest purchase online. It may be an interesting extension, however, to test this conceptual model for other populations like non-online consumers.

This study developed and empirically tested a comprehensive model of CPORE with its multidimensional constructs and evaluated its impact on both consumer satisfaction and repurchase intention via trust and commitment.

The purpose of this paper is to investigate the emancipatory promises and realities of information and communication technology (ICT) in Egypt.

The combination of Habermasian and Foucauldian ideas implemented by a critical discourse analysis of the Egyptian Information Society Policy and interviews with employees of local decision support systems employees. Promises and rhetoric are contrasted with findings and questioned with regards to their validity.

On the policy level, analysis shows that the emancipating rhetoric of ICT is not followed through. ICT is mostly seen as a means of attracting foreign direct investment. Neither political participation nor educational benefits are promoted seriously. On the local level, culture and organisational realities prevent individuals from exploiting the emancipatory potential of the technology.

The combination of the Habermasian and Foucauldian approach exposes the problems of ICT use in developing countries. It shows that emancipation is used to legitimise ICT policies but is not taken seriously on a policy level in Egypt. Local implementations also fail to deliver on their promise. In order to have emancipatory effects, ICT policy and use will need to be reconsidered.

The purpose of this paper is to present a study of the understanding and usage of social networking sites (SNS) as a knowledge management (KM) tool in knowledge‐intensive enterprises.

In terms of research approach, the study has taken an interpretitivist framework, using a higher education (HE) institution as the case‐study, which is characterised by the need to generate process, share and use knowledge on a daily basis in order to remain competitive. The case study was analysed using qualitative research methodology, composed of interviews and utilised narrative analysis as a means of data analysis, thus deriving a characterisation of understandings, perceptions and acceptance of SNS as a KM tool.

The study provides evidence that even in HE, where it is generally acknowledged that there is a need to adequately capture, store, share and disseminate knowledge, as this can lead to greater innovation, creativity and productivity, participants were suspicious of the nature of the technology and the fact that it could intertwine their professional and social life. As a result, they were not prepared to invest the relatively high effort required in employing SNS as a KM tool as they also have difficulty in establishing the added value. Consequently, in order to employ SNS for KM purposes cultural, behavioural and organisational issues need to be tackled before even considering technical issues.

The paper provides an insight into KM and social networking in HE. This also highlights issue for international HE.

This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other hand traditional non-IT supported operational CRM processes. Thus, the paper aims to explore whether a minority of processes and process-aspects deserves credit for achieving a majority of CRM goals.

A qualitative approach is the most appropriate due to the assumption that access to the reality of a situation is only possible through social construction. A qualitative approach seeks to answer questions posed by studying different social settings. As noted by Berg, qualitative techniques make it possible for researchers to participate in understanding and perceiving others, as well as permitting them to discover how people structure their daily lives to make them more meaningful.

The questioned mechanism of on the one hand traditional non-IT supported operational CRM process-aspects and on the other hand the Pareto-principle is confirmed by the majority of interviewees who answered affirmatively to small things making big differences in customer contact.

Regarding the limitations of this study, the results are hard to generalise as the research context depends on a single case study. However, the high levels of detail that allows for greater insight into manufacturing SMEs in HGV-Trailer that want to adopt non-IT support operational CRM where there is lack of financial resources justify the choice of this case study.

This study is important for management to focus and develop social on top of technical competencies. This was clear from the importance of social intercourse as the glue that links all the non-IT supported operational processes from break down to invoices. It helps in removing the uncertainty from the view point of customers and highlights the importance of the care that companies need to give to the human side of the process more than objectifying things. Moreover, the finding provides an important implication for practitioners involved spare-parts purchasing process and the warranty claiming process should continuously assess whether they operate in support of a breakdown or not and subsequently use this insight to prioritize their tasks.

This research tried to answer how the Pareto-principle applies to traditional non-IT supported operational CRM process-aspects by concluding that the first social intercourse, as well as problem ownership, belongs – from a customers' viewpoint – to the “vital few” leading to “trivial many” results of rational and emotional nature. This is especially true in the breakdown process, and processes that operate in support of breakdowns.

As the use of social networking and social media technologies (SNT) has become pandemic amongst young people (Tess, 2013; Falahah and Rosmala, 2012) there has been an increasing drive amongst educators and researchers to explore the ways in which SNT may be utilised within the classroom (Junco, 2012). Whilst there is therefore an increasing amount of literature available in relation to the use of SNT within the classroom it does not appear that there has been sufficient research considering the manner in which SNT results in the development of a complex, invisible and organic social network amongst students. When these networks exist outside of the classroom they may allow informal learning and peer support to occur. The purpose of this paper is to investigate these issues. Additionally this paper seeks to determine if the use of Facebook by students may provide an indication of the likelihood of student success on their course.

This paper utilises an empirical approach to explore the nature of these invisible networks and the degree to which the use of SNT by students outside of the classroom may provide support for student learning in relation to informal learning and social interaction. This study explores the use of Facebook through the use of a case study of one cohort of 90 creative arts students who undertook a one-year Foundation in Art and Design course within a specialist arts college in the UK. This research utilises the technique of social network analysis (SNA) in order to visualise the type of interactions that occur within the online network and the strength of these interactions (Dawson, 2008).

Results demonstrate that within this case study the creative arts student group created a complex and interrelated network of connections through Facebook with some students clearly placed at the centre of the network and others on the periphery. It is also demonstrated that those students who are more central within the network are more likely to remain on the course and achieve their qualification.

This paper demonstrates that SNA provides a useful and insightful way in which to visualise what would otherwise be an invisible network of connections made by students outside of the classroom. Furthermore this paper will provide an insight for teachers and researchers into the benefits of the use of SNT within education, which will have practical implications for the future use of SNT in teaching and learning.

The construction industry is facing massive challenges due to the huge construction development, and stakeholder management (SM) practices, especially on megaprojects. The purpose of this paper is to investigate critical success factors (CSFs) encountered by key construction stakeholders to enhance SM practices on mega construction projects (MCPs).

A questionnaire survey is carried out among the most important construction companies in Qatar. Three steps are used to finalize and evaluate the questionnaire before proceeding with the full survey, validity, pretesting and pilot study. Quantitative data analysis was conducted using the Statistical Package for Social Science software.

This paper identifies the key factors contributing to improving SM performance in MCPs; none of these is uncommon, but here they come together in a more integrative way.

The limitations related to this research are briefly outlined as follows: the research was carried out in the State of Qatar. So, the findings are limited to the Qatari construction industry. The construction industry in Qatar is different from other countries where public projects have the priority to develop the infrastructure of the country prior to the world cup competition. The scope of this research is limited to MCPs. The impact of low awareness and knowledge of SM is not considered. However, the study is still reasonable and fortunately suitable to evaluate SM in MCPs.

Identifying these factors is expected to assist project participants in MCPs in improving projects’ performance and completing construction within the predefined time and cost.

This study makes a significant contribution through identifying the CSFs that lead to develop efficient SM in MCPs. Moreover, the research findings are important for project stakeholders, organizations, contractors, engineers and local authorities who implement SM in MCPs. Moreover, it will enhance the application of SM practices in construction megaprojects and allow project key stakeholders to place emphasis on tackling the crucial challenges identified in this research.

The architecture, engineering and construction (AEC) industry encounter substantial risks and challenges in its evolution towards sustainable development. International businesses, multinational AEC organisations, technical professionals, project and portfolio management organisations face global connectivity challenges between business units, especially during the outbreak of novel coronavirus pandemic, to manage construction megaprojects (CMPs). That raises the need to manage global connectivity as a main strategic goal of global organisations. This paper aims to investigate barriers to integrating lean construction (LC) practices and integrated project delivery (IPD) on CMPs towards the global integrated delivery (GID) transformative initiatives and develop future of work (FOW) global initiatives in contemporary multinational AEC organisations.

A two-stage quantitative and qualitative research approach is adopted. The qualitative research methodology consists of a literature review to appraise barriers to integrating LeanIPD&GID on CMPs. Barriers are arranged into six-factor clusters (FCs), with a conceptualisation of LeanIPD&GID, GID strategy placements and FOW global initiatives with multiple validations. This analysis also involved semi-structured interviews and focus group techniques. Stage two consisted of an empirical questionnaire survey that shaped the foundation of analysis and findings of 230 respondents from 23 countries with extensive cosmopolitan experience in the construction of megaprojects. The survey examined a set of 28 barriers to integrating LeanIPD&GID on CMPs resulting from a detailed analysis of extant literature after validation. Descriptive and inferential statistical tests were exploited for data analysis, percentage scoring analysis, principal component analysis (PCA) and eigenvalues were used to elaborate on clustered factors.

The research conceptualised LeanIPD&GID principles and proposed GID strategy placements for LeanIPD&GID transformative initiatives and FOW global initiatives. It concluded that the most significant barriers to integration of LeanIPD&GID on CMPs are “lack of mandatory building information modelling (BIM) and LC industry standards and regulations by governments”, “lack of involvement and support of governments”, “high costs of BIM software licenses”, “resistance of industry to change from traditional working practices” and “high initial investment in staff training costs of BIM”. PCA revealed the most significant FCs are “education and knowledge-related barriers”, “project objectives-related barriers” and “attitude-related barriers”. Awareness of BIM in the Middle East and North Africa (MENA) region is higher than LC and LC awareness is higher than IPD knowledge. Whilst BIM adoption in the MENA region is higher than LC; the second is still taking its first steps, whilst IPD has little implementation. LeanBIM is slightly integrated, whilst LeanIPD integration is almost not present.

The research findings, conclusion and recommendation and proposed GID strategy placements for LeanIPD&GID transformative initiatives to integrating LeanIPD&GID on CMPs. This will allow project key stakeholders to place emphasis on tackling LeanIPD&GID barriers identified in this research and commence GID strategies. The study has provided effective practical strategies for enhancing the integration of LeanIPD&GID transformative initiatives on CMPs.