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According to the Colombian Labour Ministry, in 2015, 750,000 persons officially worked as household employees. Ninety-eight per cent of these employees are women who tend to live in Bogotá’s (southern) urban fringe and travel to the city’s wealthier north on a daily basis. Yet public transportation in the Colombian capital is subject to stratification. Besides overcrowding and delays, petty crime and sexual harassment, fringe areas remain underserved. Based on ethnographic data, in this chapter, the authors discuss findings from a 3-year research project on female household employees’ subjective experience of space. Specifically, the authors explore their capacity (motility) to be mobile. This perspective breaks with the limits of bounded categories such as ‘urban’, ‘neighbourhood’ or ‘class’, to highlight their situational and spatial mutability. Moreover, an investigation of motility includes people’s potential to move as well as their subjective experiences of mobility. The research shows how gender intersects with local labour regimes and infrastructure to negatively affect women’s mobility. Urban stratification is not only a question of locale of residence and access to services, but importantly (re)produced in the household employees’ subjective experience of their daily commute, which they describe as suffering. In their limited spare time, female household employees abstain from travelling, effectively curbing their active appropriation of urban space. The research thus illuminates how spatial, social and economic dimensions mutually interact to impact on the women’s lives and possibilities.

Recent research begins to explore how organizations of informal workers function, and succeed or fail. Using cases of domestic-worker movements in Mexico and the United States, we seek to extend this research by adding historical analysis of the movements’ evolution through a cross-national analysis of movement differences. We draw on concepts from the social movement and intersectionality literature. Historically, the two movements have been propelled by multiple streams of activism corresponding to shifting salient intersectional identities and frames, always including gender but incorporating other elements as well. Comparatively, the US domestic-worker movement recently has had greater success due to superior financial resources and more facilitative political opportunities – advantages due in part precisely to intersectional identities resonant with potential allies. However, this relative advantage was not always present and may not persist. Social movement concepts and intersectional analysis thus help understand both historical changes and cross-national contrasts in informal-worker organizing.

The purpose of this paper is to explore the extent to which the nature of a particular work activity – cleaning – changes across organizational contexts, considering specific industry characteristics and working conditions in urban settings in Portugal.

The paper draws on the qualitative analysis of data collected between 2010 and 2013 using open-ended interviews with employees and direct observation in two shopping malls.

The empirical evidence illuminates how the contexts under study shape the behavior of actors and their power relations. By placing the perspective of employees at the core of the analysis, the paper demonstrates that workplaces provide a major site of conflict and negotiation regarding dignity in cleaning work, but this dispute takes on different contours and sources of tension across organizational contexts.

The seminal comparative analysis of commercial cleaning and housecleaning undertaken in this paper sheds light on the varying distribution of roles and authority at work. Differently than in earlier studies, the actual modes of service interaction in this industry are documented in a detailed and critical manner.