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This paper aims to examine the consequences of Covid-19 for the migrants and the tourism industry following the emergence of the new business models and operational practices in the following three areas: i) Covid-19 and post-Covid-19 labour shortages, ii) the development of migrant gig jobs and iii) future trends.

Covid-19 posed challenges for labour retention and has given rise to new outsourced and precarious forms of employment. The growth of various tourism-related apps and establishments, such as “ghost kitchens” or pop-up restaurants, has transformed the landscape of tourism work and opportunities. This short paper provides an overview of the labour consequences of Covid-19, focusing on migrant tourism workers.

Despite growing attention towards promoting sustainable, just and decent employment, global trends and changing industrial relations in the sector have led to heightened levels of precariousness and uncertainty in migrants’ work.

This paper contributes to the literature on tourism employment by examining the forms of new business models and operational practices that affect migrant labour.

This paper aims to introduce the notion of investigative research on the internet (IRI) and conceptualise its processes through the principle of streaming. It seeks to discuss the similarities and differences between IRI and netnography and considers various aspects of the IRI process, including site selection, sampling, data collection and analysis.

Investigative internet‐based research uses the techniques of ethnography and netnography, including variations of participant observation and analysis of visual and textual material. Three international empirical cases are used to illustrate the application of IRI and streaming in research on international workers, consumer cultures and on emerging business phenomena.

IRI has a number of potential applications for hospitality management academics and practitioners. Streaming can help to understand the processes involved in conducting netnographic research, and streaming is a more appropriate way to conceptualise some internet‐based studies that do not conform to netnographic or ethnographic ideals.

The three empirical cases highlight the processes of streaming in practice, which can be applied elsewhere. Principal limitations are the ethical dimensions of conducting undisclosed research and the sampling bias resulting from adopting an unobtrusive role and focusing on active internet users.

The paper highlights several issues, identified through streaming, that can be used to design human resource, marketing and operational strategies.

The paper demonstrates the application of streaming. Streaming can help researchers conduct netnographic studies; it is also a more appropriate way to describe broader types of investigative internet research. Moreover, it demonstrates the applicability of streaming in research on hospitality management and public policy issues.

This paper aims to draw from a wider study that explores the experiences of Polish migrant workers in the UK's hospitality sector across the UK. It seeks to focus on findings that reveal the profile of Polish migrant workers and the methods used for accessing employment by Poles in the UK hospitality sector.

The paper draws on primary data collected through qualitative and quantitative methods, comprising an online survey, interviews and netnography.

The profile of workers emerging from the study indicates that those who work or worked in UK hospitality are predominantly young, female and highly qualified. Migrants work in various hospitality departments and an important pattern shows that they gradually move to jobs in supervisory and front‐of‐house positions. Informal methods for accessing employment used by highly qualified people suggest that migrants lack knowledge of local institutions and labour practices that would allow them to choose jobs that are more relevant to their qualifications.

A principal limitation of this study, as with all internet surveys, is the difficulty in claiming the representativeness of the sample. This limitation is compensated by the use of other research methods.

The research identifies three possible explanations for choosing jobs in hospitality. It further suggests practical implications for recruitment and selection.

This study aims to answer some of the “unknowns” about the profile of Polish migrants employed in the UK hospitality sector and to yield some insights into migrants' methods for accessing employment. It will therefore address the gap in the research.

ICTs play a key role in the tourism sector, influencing the labor context among other things. Hence, the purpose of this study: a review of the literature in which the topics of tourism, ICTs and human resources converge through an analysis of the articles published in the relevant journals, which are included in the Web of Science.

The 60 articles analyzed – published over a period of 31 years – were studied according to several criteria such as research methodology, statistical techniques used, topics dealt with, technologies addressed, authors and countries.

The topics under study were divided into four broad areas – technology and employees, technology and HR processes, technology and results and technology and organizational structure – the first, which focuses on how employees behave in relation to technology, received the most attention.

The literature review was confined to articles on the topics of tourism, ICTs and human resources published in 73 academic journals, leaving aside other research sources, e.g. books and papers presented at conferences. This study can be useful both in the academic field and for tourism firm managers – especially those in ICT and human resources.

Although there are several previous reviews of the literature on human resource management and ICTs in the tourism sector, none of them has jointly examined these three topics.