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Information and communication technologies and human resources in hospitality and tourism

Reyes Gonzalez (Department of Business Organization, Faculty of Economics, University of Alicante, Alicante, Spain)
Jose Gasco (Department of Business Organization, Faculty of Economics, University of Alicante, Alicante, Spain)
Juan Llopis (Department of Business Organization, Faculty of Economics, University of Alicante, Alicante, Spain)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 26 September 2020

Issue publication date: 13 November 2020

2622

Abstract

Purpose

ICTs play a key role in the tourism sector, influencing the labor context among other things. Hence, the purpose of this study: a review of the literature in which the topics of tourism, ICTs and human resources converge through an analysis of the articles published in the relevant journals, which are included in the Web of Science.

Design/methodology/approach

The 60 articles analyzed – published over a period of 31 years – were studied according to several criteria such as research methodology, statistical techniques used, topics dealt with, technologies addressed, authors and countries.

Findings

The topics under study were divided into four broad areas – technology and employees, technology and HR processes, technology and results and technology and organizational structure – the first, which focuses on how employees behave in relation to technology, received the most attention.

Research limitations/implications

The literature review was confined to articles on the topics of tourism, ICTs and human resources published in 73 academic journals, leaving aside other research sources, e.g. books and papers presented at conferences. This study can be useful both in the academic field and for tourism firm managers – especially those in ICT and human resources.

Originality/value

Although there are several previous reviews of the literature on human resource management and ICTs in the tourism sector, none of them has jointly examined these three topics.

Keywords

Citation

Gonzalez, R., Gasco, J. and Llopis, J. (2020), "Information and communication technologies and human resources in hospitality and tourism", International Journal of Contemporary Hospitality Management, Vol. 32 No. 11, pp. 3545-3579. https://doi.org/10.1108/IJCHM-04-2020-0272

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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