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The paper aims to examine the practicalities of implementing the one‐minute paper (OMP) concept and to consider whether claimed benefits are likely to be achieved without significant increases in resources.

The study makes use of a literature review to establish the claimed OMP benefits. These benefits are then examined in an operation context using a student survey over a two‐year period.

The research demonstrates that numerous benefits claimed from OMP (e.g. enhanced student/staff feedback) are achievable with only modest resource requirements. However, staff need to “sell” the concept to students and deploy simple strategies to manage the process. Additionally, the research highlights that OMP may help improve student retention rates.

The use of OMP as a retention technique would merit further study.

The paper examines the theoretical concept in a practical setting and suggests practical guidelines aimed at achieving the optimum benefit from the system.

The study provides a fresh perspective on OMP with the focus on practical classroom management. The concept is extended into the area of student retention, with OMP providing a functional method to identify/help students who may struggle to progress in a specific subject.

This paper highlights the increasingly important topic of consumer confusion. Drawing parallels with experiences in the private sector, the concept of consumer confusion is explored within the higher education sector; what causes the phenomenon, how do consumers react to it and how can it be negated/minimised? The expansion and commercialisation of higher education has seen the wide‐scale adoption of marketing techniques within the sector. Such actions generate increased capacity for consumer confusion, with consumers being overwhelmed with information and potentially making sub‐optimum decisions. Given that the selection of a degree course is normally a life changing event, careful consideration needs to be given, by all parties, to whether marketing helps or hinders this process. While focusing on higher education, the issues considered are equally applicable to any public sector body adopting a more market driven approach.

The complexity of modern policing requires an accountable police service to operate in a diverse society, where support/trust must be earned by action and deed. The article examines the potential of market orientated strategies in facilitating policing initiatives, such as community policing and enhanced service quality. The work reviews the concept of market orientation and adopts a case study approach to research. Market orientated/customer focused strategies are examined in a range of public, private and international sectors. Findings outline a three‐stage “turnaround” process to enhance service quality and highlight the importance of market orientation in counteracting the concept of “unwilling/reluctant customers”. Draws on case studies from Inland Revenue, Richer Sounds plc and the New York Police Department.

To investigate the reasons for the persistent rise in European (Euro area) unemployment during the 1990s, especially compared to the USA.

An econometric model of the European labour market is estimated based on the bargaining framework outlined by McDonald and Solow. A data set is constructed by aggregating individual country data. Because of the lack of adequate data, the supply side is treated as an unobserved component and estimated using the Kalman Filter.

The rise in European unemployment is predominately due to the slow and incomplete reaction of the supply side to negative demand shocks in the labour market. The traditional factors which generate low flexibility in the labour market are to blame.

The extent to which the differences in unemployment between the Euro area and the USA can be accounted for by differences in labour productivity is identified as an important issue for future research.

The paper shows how standard bargaining models can be used to explain poor unemployment performance in the Euro area. The approach taken is original in the sense that the European labour market is modelled as a single entity rather than a collection of individual countries, and that unobserved component models are used to overcome the lack of supply side data.

Policy issues associated with the regulation of the unlisted debenture market have been highlighted in recent times with the collapse of a number of regionally based mortgage companies. The purpose of this paper is to analyse the decline and demise of the unlisted debenture market between 2007-2013 with particular reference to the effectiveness of the regulatory regime in stabilising the industry and protecting investors’ interests.

A database was constructed which reflected the total population of unlisted mortgage companies in the financial sector. A snapshot approach was used to assess the extent to which these companies complied with regulatory provisions.

Findings suggest the regulatory process allowed these companies to continue operating despite not complying with the relevant Australian Securities and Investments Commission benchmarks. In the light of the current inquiry into the financial system, the research suggests that a re-evaluation of the regulatory approach is timely.

This research is restricted to a study of one category of debenture issuers (issuers of mortgage finance). It is based on reports required by regulatory authorities. It does not provide an analysis of the motivations of investors in these companies.

This research has implications for the implementation of regulatory change in respect to oversight of shadow banking activities. It suggested that a passive approach to regulation is not sufficient to ensure that the interests of investors are fully protected.

No prior research has systematically examined the unlisted mortgage and analysed the borrowing and lending activities of companies that have failed and those that have survived.

The purpose of this paper is to examine the prevalence of alcohol use disorders (AUDs) amongst young people in the criminal justice system (CJS) in the North East of England and to compare the ability of the Alcohol Use Disorders Identification Test (AUDIT) to the Youth Justice Board ASSET tool in identifying alcohol-related need in Youth Offending Team (YOT) clients.

A validated screening tool (AUDIT) was used to identify alcohol-related health risk or harm. Findings from AUDIT were compared with those of the standard criminogenic risk screening tool used in CJS (ASSET). An anonymous cross-sectional questionnaire was administered during a one-month period in 2008. The questionnaires were completed by 11-17-year-old offenders who were in contact with three YOTs, one Youth Offending Institution and one Secure Training Estate.

In total, 429 questionnaires were completed out of a possible 639 (67 per cent). The majority (81 per cent) of the young offenders were identified as experiencing alcohol-related health risk or harm and 77 per cent scored within a possibly alcohol-dependent range. In total, 77 (30 per cent) of young people completing both assessments were identified as having an AUD by AUDIT but not identified as needing alcohol-related treatment using ASSET.

This research was confined to one geographical area of England, however, the results show that even in this area of high drinking by young people the levels of AUDs amongst young people in the CJS are very high.

There are major social implications to this research. It is imperative for changes to be made to the care pathways in place in the UK for young people coming through the CJS with alcohol-related issues.

This paper adds to the evidence base by using well-validated tools to measure alcohol use amongst young people in the CJS in the UK.

To explore key legal issues surrounding sexual harassment claims made to employment tribunals and the courts.

This entails qualitative legal analysis of case decisions. This will involve an exposition of the reasoning behind legal decisions and a critical examination of the courts' or tribunals' interpretation of the law.

The research provides information about features and trends in sexual harassment litigation in Britain.

This paper outlines a set of preliminary results from an analysis of some sexual harassment cases heard in Britain.

Highlights key implications of legal decisions for human resource policy and practice in organizations. It will also identify deficiencies in management practice that lead to instances of sexual harassment taking place.

Scholars and policymakers in organizations should be interested in an integrated analysis of legal and organizational issues with respect to sexual harassment. The wider potential of the research is supported by the interest of the Equal Opportunities Commission and the willingness of the Commission to be named as an end user of the study.

Pleasing and satisfying as it is for the national ego to record that Australian book production continues to expand — and the commercial benefits that accrue therefrom to Austrialian authors, publishers and booksellers are surely swelling the pocket books of a small sector of Australian society — the year under review included three events which are perhaps of greater interest to those who care for Australian literature in its broad sense.

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.