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Some authors have alerted on the state of crisis generated by Covid-19 in the tourism industry worldwide. The restrictive measures disposed by governments generated not only an unparalleled economic crisis but also serious social maladies in society and education (i.e., higher dropout rates and low academic grades). Needless to say that the tourism education was in crisis much time earlier than the Covid-19 pandemic. Echoing Sigala and Ratten, the authors hold the pungent thesis that Covid-19 introduced a new opportunity to reform the epistemology and the basis of the tourism education curricula. Centerd on the role played by pleasure and joy, which is boosted by the digital technologies, this chapter synthesizes the findings of PANCOE, a successful experiment conducted by the University of Palermo, Argentina, to reduce the dropout rates while improving students’ academic performance. The experiment was drawn and applied in the years before and after the pandemic. Results show how pleasure plays a vital role giving students better opportunities in contexts of fear and deprivation.

Institutions, including higher education institutions (HEIs), may use crises as an opportunity to develop, to transform and to improve their institutional resilience. Indeed, the Covid-19 pandemic proves that a vast majority of HEIs around the world effectively adapted to the circumstances of the pandemic and successfully embarked on remote learning. The analysis of HEIs proves as well that the nearly overnight switch to remote learning was but one aspect of the quiet transformation that HEIs worldwide were subdued to. In this context, this chapter identifies the administrative practices, including talent management, operations management, and above all, the organizational culture. The notion of changed expectations on the part of the faculty and the students is highlighted. The key point that this chapter makes is that the faculty and the art of education, rather than simply teaching, need to be placed first if HEIs are to retain their resilience.

This chapter brings together the insights of Stuart Scheingold's work on political criminology and urban social control with subsequent work on the politics of affect or “public feelings.” I argue that Scheingold prefigured the turn to affect in his study of crime politics and that his attention to the way affect-driven politicization plays out differently at different political levels (local, national) usefully complicates the current focus on national politics.