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This paper aims to explore how home economists, employed by the Good Housekeeping Institute, may have influenced the use of principles from the home economics movement in advertising appeals for electric appliances.

A content analysis of more than 400 print advertisements from Good Housekeeping magazine, from 1916 to 1929, was conducted to determine whether manufacturers used appeals derived from the home economics movement in their advertising. Then, the Good Housekeeping Institute’s history is explored to suggest how its relationship with manufacturers may have resulted in the use of the home economics movement’s principles in advertising appeals for electric appliances.

The content analysis shows that principles of the home economics movement appeared in advertising appeals for electric appliances in advertisements placed in Good Housekeeping magazine during the period studied. Through its unique relationships with electric appliance manufacturers, the Good Housekeeping Institute seems to have taught manufacturers how to position electric appliances by incorporating the principles of the home economics movement in their advertising appeals.

This research demonstrates how a commercial organization successfully navigated its relationships with manufacturers and consumers for mutual benefit.

This work is the first to link the Good Housekeeping Institute’s work with manufacturers to its influence on advertising appeals. This work also expands understanding of the influence of women on marketing practice. Existing literature on women’s publications is also broadened by analyzing Good Housekeeping, rather than the more frequently studied Ladies’ Home Journal.

This case focusses on management and customer service issues at a historic hotel, the Hawthorne, in Salem, Massachusetts. By 1999, when Juli Lederhaus was hired as the new general manager, the Hawthorne had a reputation of being well past its prime and customers were dissatisfied with the quality of service and outdated physical facilities. This case describes the actions she took, up to 2012, to improve service. The case ends with Lederhaus contemplating whether more changes are needed given that she had just heard a rumor that a company was considering building a new hotel just a few blocks away. The case gives students the opportunity to analyze the strengths and weaknesses of the Hotel in relation to customer service, and propose recommendations for future improvements.

A qualitative, interview based, methodology was used. The researchers held numerous, face-to-face interviews with the owner and employees of various ranks. Information was also gathered from archival data and traveler review sites such as TripAdvisor.com and Yelp.com.

The case is targeted to undergraduate business and hospitality students at a sophomore or junior level. Classes in which this case could be used include: Organizational Behavior, Human Resource Management, and Hospitality Management.

“Excellence in management” was the theme pursued by Clive Kaye in his presentation to the recent conference of the International Council of Shopping Centres, held in Vienna. In a wide‐ranging paper he discussed the relationship with tenants, marketing the centre, the centre manager as adviser to the architect and designer, and the relationship of the manager with professional colleagues.

PRACTICALLY everyone engaged in work study concentrates on new methods and the measurement of work. We pause to wonder whether enough attention is paid to the unmeasurable factors because these outweigh those which can be observed. The unseen factors of boredom, social maladjustment, and other emotional facets create fatigue and stress—especially in female workers. Why are there not more female work study practitioners to operate in factories where female labour predominates? Such women, after being properly trained in time and motion study, should receive psychological training and, as a result, female operatives would rise to a greater level of co‐operation and ultimate working efficiency. The notion that only men should work study female operatives is a myth which should be exploded. Let there be more female work study practitioners. And the sooner the better.

This paper will examine the unsafe work practices that are plaguing the construction industry. Statistics show that four out of five of all workplace accidents are attributed to unsafe behaviour. Research studies have sought to understand worker self-protection. For example, it is difficult to make predictions of conditions that influenced worker’s behaviour to act unsafely or safely in a given work situation. It is evident there is a gap in the literature in this area of research, most notably failing to understand the underlying “why” factors. The aim of the study is to identify and examine the proximate set of contributing factors most likely to have an influence on workers’ decisions about participation in unsafe behaviour.

To perform the study, questionnaires were adopted, and 225 construction workers from 9 construction companies participated in the study.

Results showed that both underlying organisational factors and individual factors could affect the risk aversion among construction workers. The paper also highlights measures to create a safe work environment to minimise unsafe behaviour among construction workers. Results from the study are important to help organisation to systematically plan for a good working environment.

As the results were based only from the questionnaires, a deeper understanding behind the workers’ responses was not probed.

Construction companies should work at several organisational levels at the same time. It is necessary to include levels such as individual, group, workplace and management levels, thus taking a system perspective on risk behaviour and safety.

5S is a commonly used Lean tool that focusses on creating an organized work environment, but the effects of 5S on safety climate are not as well studied. The purpose of this paper is to determine the impact of a 5S event on safety climate.

This pre-test post-test study examines the effect of implementing 5S on safety climate of the packaging area of a manufacturing plant. Two groups of employees (case and control groups) completed a safety climate questionnaire (Safety Climate Assessment Toolkit) prior to the 5S event, one month after, and two months after.

Total safety climate significantly improved for the case group but remained unchanged for the control group over the study period. Specifically, management commitment and involvement dimensions of safety climate improved for the case group.

These results show that two important aspects of safety climate (management commitment and involvement) can be significantly, positively influenced by successful 5S events, which may translate to improved safety overall.

Prior literature on 5S speculates a positive impact of 5S on safety and safety climate, but this assertion is not well supported with empirical evidence. This study provides quantitative measurement of positive safety climate changes that resulted from a successful 5S event. The results provide additional incentive for management to continue 5S and other Lean activities with the possibility of also improving safety.

A recent television programme in ‘The World About Us’ series showed the various six‐legged or four‐footed sitting tenants and unwelcome visitors that find an old cottage a desirable residence at the various seasons of the year. Through the stages of its conversion and re‐occupation by people, some insects, fungi, rodents, mites and moulds disappeared, only to be replaced by other species more adapted to the new environment. ‘Vacant Possession’ is a relative term.

The purpose of this paper is to document the extent to which the relative performance of plants varies over an extended period of time, with some plants performing persistently well and sister plants performing persistently poorly. It examines why this phenomenon occurs.

It does so through interviews and surveys of senior manufacturing executives who oversee multiple plants.

The interview and survey results are consistent with one another and point to the importance of the “mentality” of a plant's management and workforce: how they think about the factory and its operations. The nature of that mentality is explored.

This paper captures what the “grey hairs” of manufacturing think of factory performance and how to pursue it.

The global higher education (HE) sector is increasingly becoming more competitive and has experienced a significant amount of transformation. Within the last 20 years changes occurred within legal frameworks, governing funding schemes, quality assurance systems and apprenticeship programs for industry across a widening range of HE provisions that support the upskilling of the workforce. This chapter shows that, higher education institutions (HEIs) are constantly seeking alternative ways of developing and consolidating new financial streams (partnering with other HEIs, geographical growth and portfolio development) that allow a sustainable development while maintaining high quality standards. The chapter shows that governments and experts believe enterprise-wide risk management (EWRM) can help HEIs reduce risk but also shows that it is not widely implemented in the HE sector.

This chapter critically discusses the implementation of EWRM in the context of a private HEI case study example with the purpose of ensuring business continuity and sustainable growth, while maintaining and enhancing quality standards. The importance of EWRM is discussed and illustrated through the case study research approach where the author analyzes the importance of risk management starting from preparation to program evaluation. This case study review provides a comprehensive and detailed answer as to how adoption of EWRM has been applied through adopting an international standards approach and utilizing the improvement cycle of preparation, plan, do, check and act. The chapter aligns well with the scope of the book as it provides theoretical and practical insights related to EWRM which is very important in assisting HEI governors and leaders in developing resilient and competitive educational establishments.