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Highlights the growing impact of product liability on retailers, manufacturers, suppliers and consumers in the brewing industry. Amongst the major findings of the study are: the UK brewing industry tends to view product liability in the same way as health and safety, conform to the standards and everything will be okay – this approach considers the criminal aspects of liability but blindly ignores the dangers of increased civil activity against them; product liability problems with beer stem mainly from the packaging process where objects may have got into the bottle/can, and tampering is on the increase in the industry. Points out that brewers can protect themselves against product liability claims by ensuring technical evaluation is available on all delivered products; ISO 9000 series registration; ensuring that all products retailed are properly labelled; setting up a recall pressure plan and practising it; establishing a crisis management team and identifying the logistical support required.

The analysis of multi‐stage distribution has been carried out along three dimensions, depending on the characteristics of the particular problem. These are location, transportation and inventory and while simple problems can be successfully solved using any one of the three approaches, it is fair to say that the analysis of a complex distribution system has been limited by computer storage and the time required by the search and optimising procedures. In this paper we develop a simple inventory‐type model and test it on a small set of data. The results are encouraging and the model can easily be extended to handle a more realistic size of problem.

The purpose of this paper is to evaluate the impact of leadership development programmes, underpinned by Transformational Learning Theory (TLT).

A corpus-informed analysis was conducted using survey data from 690 participants. Data were collected from participants’ responses to the question “please tell us about the impact of your overall experience”, which culminated in a combined corpus of 75,053 words.

Findings identified patterns of language clustered around the following frequently used word types, namely, confidence; influence; self-awareness; insight; and impact.

This in-depth qualitative evaluation of participants’ feedback has provided insight into how TLT can be applied to develop future health-care leaders. The extent to which learning has had a transformational impact at the individual level, in relation to their perceived ability to influence, holds promise for the wider impact of this group in relation to policy, practice and the promotion of clinical excellence in the future. However, the latter can only be ascertained by undertaking further realist evaluation and longitudinal study to understand the mechanisms by which transformational learning occurs and is successfully translated to influence in practice.

Previous research has expounded traditional leadership theories to guide the practice of health-care leadership development. The paper goes some way to demonstrate the impact of using the principles of TLT within health-care leadership development programmes. The approach taken by The Florence Nightingale Foundation has the potential to generate confident leaders who may be instrumental in creating positive changes across various clinical environments.

Weeding is, among all of the tasks common in librarianship, one of the most rife with conflict. The purpose of this chapter was to examine the emotions and emotional impact of deselection on librarians and library staff using a framework of weeding styles. The authors did a qualitative survey-based case study. They created a survey using Google Forms and deployed it to five library-related listservs and one Facebook group. All of the questions were mandatory, except for the open-answer questions. The authors also conducted an extensive literature review. The survey revealed a more harmonious practice than the literature might indicate. There were some noteworthy correlations drawn among weeding styles, emotions, and the practice of weeding. The authors discuss the implications of their findings and ideas for future research. They also provide strategies and recommendations in terms of communication in the course of deselection and how to handle emotional labor in the workplace. A literature review conducted by both authors did not reveal any other examination of this type. The chapter will fill a gap in the literature.

The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance outcomes and contextual factors which are associated with different ISO 9000:2000 implementation patterns.

Based on a literature review of quality management practice, a questionnaire was developed based on quality management principles of ISO 9000:2000 and three propositions. The propositions were tested using responses from managers or executives in 45 service organizations.

Cluster analysis shows that there are two markedly different ISO 9000:2000 implementation patterns among sample organizations. The analysis results also indicate that organizations with different ISO 9000:2000 implementation patterns performed differently in the two outcomes analysed.

Managers in service organizations must realize that ISO 9000:2000 is capable of generating a competitive advantage only if top management is fully committed to the program implementation from a strategic perspective.

The paper contributes to the literature by offering new insights on the implementation patterns of ISO 9000:2000 in service organizations and their relationships with performance outcomes and contextual factors.

The purpose of this paper is to explain the reversal of language hierarchy in a Finnish multinational corporation (MNC) from a political perspective. This paper situated the language hierarchy in the historical context of the colonial-style relationship between Finland and Russia. From a post-colonial perspective, the colonial legacy of Russia has had an influence on language strategy and everyday translation work in the Finnish multinational until the present day.

This paper undertook a case study based on qualitative secondary analysis of existing data sets. These data sets originated from two previously conducted studies of the same Finnish MNC.

The findings revealed a reversal of the traditional corporate language hierarchy. Russian, as the host country language of powerful local subsidiaries, rose to the top of the hierarchy at the expense of English, the common corporate language, and other languages. The colonial-style relationship was enacted by professional and paraprofessional translators who collaborated by using “the master’s language and imitating the master’s voice” to reap the strategic benefits of local responsiveness.

In contrast to previous work drawing on post-colonial theory in the study of MNCs, this paper represents the headquarters in Finland as the “colonised” party and the Russian subsidiaries as the “coloniser.” Owing to its colonial legacy, Russian, the host country language, became very powerful and influenced the language strategy of the entire MNC. This paper conceptualized translation as a multilevel phenomenon and offers a holistic explanation of why the language hierarchy in the Finnish MNC was reversed.

The Internet is an integral part of library service that can take many forms – an extension of library collections and resources through licensed and/or digitized content, a gateway service through public access workstations, or as a means through which customers can interact with the library through such services as digital reference. Along with these evolving forms of electronic library services, there is a need to examine our ability to engage in a multi‐faceted assessment of network‐based information services and resources that includes input/output evaluation approaches as well as those grounded in service quality, outcomes, and other frameworks as determined by the data needs of the library. Information professionals, and those relying on information professionals, face a number of challenges in the networked information resources and services environment. Meeting these challenges requires a variety of issues and strategies for libraries to consider, particularly when engaging in evaluation activities.

Purpose – This article aims to discuss an innovative, student‐centered method for engaging students in one‐shot information literacy workshops. By using student‐generated questions to find out what students want to know about the library, the authors examine how the students' questions are used both as an ice breaker activity and as a means to orient the workshop's content. Design/methodology/approach – A literature review discusses various approaches to active learning activities in one‐shot information literacy workshops as well as methods for assessing students' library knowledge prior to workshops. The authors' own case study identifies best practices for implementing the activity. Finally, the authors discuss the types of student questions they collected from students over the course of two semesters. Findings – The activity outlined in this article provides an engaging method for interacting with students during one‐shot information literacy workshops. The activity acts as an effective method for obtaining a basic understanding of students' library knowledge. Analyses of the questions collected by the authors suggest that librarians should tailor their workshop content depending on the time of year in which their workshops take place. Originality/value – The activity described in this article is discussed sparingly in the literature. As such, this article outlines best practices for a student‐centered activity that librarians can add to their information literacy toolkit. This article is valuable to librarians with instruction responsibilities.

The purpose of this study was to explore compassionate leadership with those involved in leading system-wide end-of-life care. Its purpose was to: define compassionate leadership in the context of palliative and end-of-life care; collect accounts of compassionate leadership activity from key stakeholders in end-of-life and palliative care; and identify examples of compassionate leadership in practice.

Four focus groups involving staff from a range of healthcare organisations including hospitals, hospices and community teams were conducted to access the accounts of staff leading palliative and end-of-life care. The data were analysed thematically.

The themes that emerged from the data included: the importance of leadership as role modelling and nurturing; how stories were used to explain approaches to leading end-of-life care; the nature of leadership as challenging existing practice; and a requirement for leaders to manage boundaries effectively. Rich and detailed examples of leadership in action were shared.

The findings indicate that a relational approach to leadership was enacted in a range of palliative and end-of-life care settings.

Context-specific action learning may be a means of further developing compassionate leadership capability in palliative and end-of-life care and more widely in healthcare settings.

This paper presents data indicating how compassionate leadership, as a form of activity, is envisaged and enacted by staff in healthcare.

May 22, 1967 Mines — Colliery — Rail track — Dirt‐stack less than three feet from line — Shunter accompanying train — Path across dirt‐stack — Route shunter was “required” to follow — Negligence at common law — Coal and Other Mines (Sidings) Regulations, 1956 (S.I. 1956, No. 1773), reg. 20.