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In the highly competitive professional sports industry, managers of a newly established competition face many challenges, including “converting” or gaining the allegiance of new groups of consumers (fans, spectators) to their colors. One critical aspect in the converting process relates to the “ideal” game-day experience as perceived by would-be consumers. Gaining knowledge about this area could be critical to professional sport marketers in enhancing the perceived quality of sport events. This study examines the ideal football experience among 1,412 fans of an Australian A-League football (soccer) club. The importance of a lively atmosphere, that of high turnouts of spectators and the opportunity to watch quality and attacking football are highlighted in most comments, even relegating the game’s final score (winning) to a more marginal level of importance. Some of the implications of the findings for professional football marketers and avenues for future research are presented and discussed.

Football, or soccer as it is known in the United States, is one area in which managerial positions are hugely volatile with what is often called a ‘merry-go-round’ of managers sacked for poor performance at their club and reemployed by another club. Not only does this practice often not increase performance but it is also very costly. Considering the nature of football, that is, the relatively high impact of chance on the rare events that goals are, and the high correlation between success and the wage bill, the influence of managers on performance is often over-estimated. However, potentially better preparation of future managers might help to increase competitive advantages. In this chapter, we are looking in depth at leadership in the context of football and the lessons we can draw for other contexts.

Launched in 2011, the Women's Super League (WSL) has raised the media profile of women's football in England, benefitted from greater sponsorship investment and signalled, for the first time, a more co-ordinated effort by the Football Association (FA) to develop the game from grassroots to international level. However, whilst the FA's insistence that the WSL's future is best secured by clubs aligning themselves with male ‘parent’ clubs has led to more buy-in from English Premier League (EPL) clubs, some historically established women's clubs have been excluded from the highest echelons of the sport or even folded. Clubs' heavy reliance of volunteerism has been retained and salaries, even for internationally capped players, remain modest. There have been criticisms of player welfare (Taylor, 2018b), inadequate support for players' facing racist and sexist abuse (Gornall & Magowan, 2019), poor support for competition structuring (Wrack, 2018a) and a marketing strategy that is centred on heteronormative notions of family (Fielding-Lloyd, Woodhouse, & Sequerra, 2018). Popular discourses have heralded the professionalisation of women's football as evidence of significant progress in gender equality in the sport and as signposting an unequivocally positive future for the game. This chapter will critically assess the FA's conceptualisations of WSL as a neo-liberal project that has not consistently worked in the best interests of all players, clubs and fans and examine the FA's commitment to, and responsibility for, the development of the female game at elite club level.

The new type of coronavirus (COVID-19) has deeply affected football, the most followed sport in the world, financially and socially. The clubs that have been heavily hit financially will certainly focus more on the digital world to overcome this problem. Competition in the field will take place in the digital world at the same rate. Three factors will be very important for clubs in the new period: firstly, reassuring the loyal fans' expectation of success as before; secondly, adjusting themselves to the rules of financial fair play and being financially successful; and lastly, meeting the expectations of the new and digitalized fan generation. As a result, the football industry should find the most suitable way for itself, considering the negative consequences of COVID-19 and the changing dynamics of the industry.

This chapter is an exploratory study of women’s football in Goa during two defining periods in its history: 1975–1991 and 2017–present. Anchoring the analysis within the intersection of sport, gender, and decolonisation, the chapter aims to address the peripheralisation of women’s sport in academic work on sport in India. Examining the evolution of women’s football in Goa and the multifarious factors that stilted its advancement, this research demonstrates how the systemic challenges that have historically plagued women’s sport continue to hamper its progress. The chapter argues that the professionalisation of women’s sport is indispensable to unlocking its potential and doing justice to the players and other stakeholders who continue to pursue it despite manifold challenges.

This chapter will develop an understanding of what the logical conclusion of having English football clubs primarily existing as businesses: namely, those instances where clubs are treated not as community institutions but as any other business with set assets that can be disposed of at a profit. There is an unfortunate history of clubs being owned based on the value of the assets they possess (such as their stadium or training), a trend that has only seemed to accelerate in recent decades. The various forms asset stripping takes can be explored by examining what happened to clubs like Blackpool FC and Wimbledon FC, as well as many others. This chapter is an exploration of what happens when the entity that fans assume is something more than a business is dismantled for profit, the harshest of reality checks, and a reminder that football clubs in these contexts are little more than business assets.

This chapter provides a study of how gambling companies use the cultural and social capital of Newcastle United Football Club, in the English Premier League, to establish a connection with the club's fans to promote gambling. Newcastle United had two gambling sponsors during the period of this study, from 2017 to 2020, including a front of shirt sponsor, FUN88, an online gambling brand with a large following in Asia. Data were gathered from a range of sources, including from the social media platform, Twitter, to identify the methods the company used to engage fans and to encourage betting on the outcome of matches. The data from the study were explored thematically to describe the relationship developed between the football club and its principal gambling sponsor in order to drive business for the latter with the club's followers. The findings showed how FUN88 evoked Newcastle United's cultural tradition to promote gambling and generate business globally whilst the club actively promoted their ‘primary partner’ through its media channels. The lure of free match tickets was used to encourage fan engagement. Corporate practices promote the consumption of unhealthy commodities through their marketing whilst consumers (fans) are responsibilised for any harms engendered by their gambling practices. The ubiquity of gambling brands has enabled gambling to become a normalised part of football culture. The findings from this study show how FUN88 has used all elements of the sponsorship assemblage to create an emotional connection whilst engaging with Newcastle United's fans to increase consumption of its products.

This introduction provides the methodological framework for the book, approaching the business of football through the lens of its most reliable consumers – the fanbase. Fan cultures necessarily inform the normative understanding of a football club, due to the popularly held belief that it is the fan’s – or some reified idea of the fan – that is the permanent feature of a football club and that provides its identity. Players and owners come and go, but the relationship between the club and the fan is, theoretically, never-ending. In truth, this is never a real fan who could exist, but a constructed image of the fan built out of other narratives and that, at some level, football fans associate themselves. This fan is no one in particular, but is drawn from a close reading of football culture and identifying the directives of the traditional fan. Utilising a combination of critical theory and the existing literature on football club ownership, our goal is to reveal the distinction between how people talk about the social dimension of football clubs, and how they actually relate to their fans and the wider world in the era of late capitalism. A club is not simply the romanticised notions held by those within the games, but, as with all businesses, it is also the product of it conducts itself in a series of other networks of exchange. Often irreconcilable with the aforementioned romantic notions, these networks often get hidden by the prevailing discourse.

This chapter provides insight into the professionalisation of women football in the Arab region. In a traditionally conservative geographic area where men's football has only recently turned professional or remains semi-professional, the chances for the professionalisation of women football appear dim; yet some countries are already taking progressive strides. This chapter explores the practical and cultural barriers to women football professionalisation and provides examples of success stories, current efforts in the wake of global trends and the resilience of female footballers in the region. In doing so, the chapter challenges misconceptions and critically examines assumptions around what professionalisation ‘looks like’ within the context presented. The research takes a multi-sited approach, presenting evidence of the women footballing environment from Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. It utilises an intersectional and transnational lens for analysing women football experiences as shaped by a culmination of the athletes' gender, religion and cultural expectations and as situated within the international women footballing context. The author uses her professional field experience with over 18 years of involvement in elite Arab women football, connecting personal experiences to the study and providing richer interpretive opportunities to the data provided. Her professional participation as a local expert and researcher uniquely positions this study for engagement on the field and sense-making reflective practices and analysis. The study aims to further understandings on women football experiences from an area where there is a great dearth of scholarship on the matter and even less so from local researchers.