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The purpose of this study is to better understand the consequences of trust between personnel at different hierarchical levels for organizational effectiveness. The authors aim to explore the direct effects and the interaction effects of trust with organizational structure and processes. The study focuses on military organizations and expands on models and research from this context.

Survey data were collected from a Norwegian military exercise organization at two different hierarchical levels. The hypothesized relationships between the variables were tested using moderation and serial mediation analyses.

Trust between personnel at different hierarchical levels was found to positively influence organizational effectiveness in terms of higher shared awareness of tasks and responsibilities, better information sharing and, in turn, better decision-making. A perceived flat organizational structure and decentralized processes were found to increase flexibility, an increase that in turn improved decision-making. Moderation analyses further suggested that trust between hierarchical levels could attenuate the negative effects of personnel's perception of their organization as hierarchical and centralized.

The study’s results suggest that, at least in Norwegian military contexts, practitioners should be concerned with building trust between personnel at different hierarchical levels, flattening the organizational structure, and decentralizing processes to increase organizational flexibility and effectiveness.

The present study contributes to a better understanding of the role of trust between personnel at different hierarchical levels in the effort to achieve effective organizational structures and processes in military contexts.

Organisational narratives as contributing to organisational structure are discussed. The trend lines of narratives introduce the ascent, decline and plateau narratives as reflections of organisational direction. The plateau narrative is used to emphasise the value in supporting the values of flat structures. Plateau narratives are more difficult to grasp because there are more players and more actions that potentially merit recognition by the organisation′s culture. Four suggested dimensions of plateau narratives are offered for change agents to identify. They are: stories of rotating leadership, stories of individuals doing any action that helps the group towards the goal, stories celebrating conscious levelling, and stories of power shifts from turf to large goals.

Describes how employee participation and empowerment programs (EPEPs) – the involvement of workers and groups in the decision‐making process and the empowerment of employees and groups in a flat organizational structure – are necessary for organizational effectiveness. Argues, however, that they are difficult to implement and to maintain after they have been implemented because organizational culture is difficult to change. Poses many questions which need answers before such programs can be effectively implemented and maintained, suggesting that while we may know that such programs are imperative for organizational effectiveness, there is still much to be learned about what such programs really are and what their real purpose is.

A striking feature of Jaques' work is his “no nonsense” attitude to the “manager‐subordinate” relationship. His blunt account of the origins of this relationship seems at first sight to place him in the legalistic “principles of management” camp rather than in the ranks of the subtler “people centred” schools. We shall see before long how misleading such first impressions can be, for Jaques is not making simplistic assumptions about the human psyche. But he certainly sees no point in agonising over the mechanism of association which brings organisations and work‐groups into being when the facts of life are perfectly straightforward and there is no need to be squeamish about them.

Drawing upon the social identity theory (SIT), the present study aims to examine the moderating role of abusive supervision (AS) and job embeddedness (JE) in the relationship between career plateau (CP) and counterproductive work behaviour (CWB). The research also aims to investigate whether JE moderated the moderating effect of AS on the CP–CWB relationship.

The hypotheses were tested with two-wave survey data collected from 290 employees working in India’s banking, financial services and insurance sector. Data were analysed using moderation and moderated moderation analyses on PROCESS v 4.1 macro.

Results showed that AS moderated the CP–CWB relationship, whereas the moderating role of JE was not observed. However, JE was seen to moderate the moderating effect of AS, supporting the moderated moderation framework.

The present study adds value to the existing literature by connecting SIT with hierarchical layers. The supervisor themselves may stay longer in their current positions and block the subordinates’ progress. This impacts the social image of the subordinates. The study enriches the CP literature by highlighting that CP may lead to CWB, as the employees who perceive CP hit back at the organisation for being unfairly treated and not getting the career progression due to their supervisor.

The study provides important implications for the supervisors who need to introspect if their behaviour is viewed as abusive by the career-plateaued employees. They need to mentor the employees, especially those with higher career aspirations, and provide them with various career avenues. Furthermore, organisations should make all possible efforts to embed the employees within their jobs as the embedded employees can better take the shock of CP.

Drawing on the SIT, the study contributes uniquely to the employee behaviour literature by investigating the impact of CP, AS and JE on CWB in hierarchically flatter organisations. This is the first study to investigate the moderated moderation model of AS and JE in the CP–CWB relationship in the context of employees’ social status within the organisation.

After the many years of public‐sector reforms in advanced capitalist democracies, a concept of strategic management for the delivery of public services would be highly relevant for the conduct of operations by public organisations, or bureaux, as well as in schemes of outsourcing. However, it must take into account the specific features of the public sector (such as the occurrence of bounded rationality and the risk of garbage‐can decision processes) as well as the implications of the rule of law. Outcome measures constitute the starting point in the derivation of public‐sector strategic management. As the ‘new public organisation’ replaces bureaucracy, then the flat and boundary‐less organisation will need more of a strategic management focus, especially when combined with outsourcing.

Presents a case study, based on semi‐structured interviews and shopfloor observations, of an optical fibre manufacturer in the North of England which has recently been taken over by a German company. The company was a traditional manufacturing organization, hierarchical and functional, characterized by tension between management, supervisors and workforce. Despite a healthy order book and low labour costs management perceived a threat from European competitors who provided faster delivery and higher quality. Management introduced teamworking and empowerment and achieved some success in solving the problems; in effect it changed from a modern to a postmodern organization. Although theory corresponds with practice to some extent, explores some areas in which theory and practice seem mismatched. Casts doubt on the transferability of this company’s expertise to its German parent.

The purpose of this paper is to provide evidence on how smart manufacturing (SM) affects work organization at both micro-level – i.e. work design, described in terms of operator job breadth and autonomy, cognitive demand and social interaction – and at macro-level – i.e. organizational structure, described in terms of centralization of decision making and number of hierarchical levels in the plant.

The paper reports on a multiple-case study of 19 companies implementing SM.

Results present four main configurations differing in terms of technological complexity, and micro and macro work organization.

The paper contributes to the academic debate about the interplay between technology and work organization in the context of SM, specifically the authors find that the level of technology complexity relates to different characteristics of micro and macro work organization in the plant.

Findings offer valuable insights for practice, with implications for the design of operator jobs, skills and plant organizational structure, in light of the challenges generated by the implementation of SM technology. Guidelines on how policymakers can foster the implementation of SM technology to enhance social sustainability are proposed.

This study advances a novel focus in studying SM, i.e. work organization implications of this new manufacturing paradigm instead of its mere technological implications.

Raises questions about the links between gender and organizational changes, and between gender and learning at work. The empirical base is a qualitative study of organizational changes in the pulp and paper industry, electronics industry, food industry, and laundry industry in Sweden during the late 1990s. In the studied companies, restoration responses in the work organizations brought the organization back its original form and function. Shows that gender exerts an influence on the existing work organization and on the organizational change. The learning organization, with its focus on integration and decentralization, challenges gender order, which is a strong system, built on segregation and hierarchy. Concludes that gender segregating and stereotypic gender‐coding of workplaces and work tasks were strong restoring mechanisms and obstacles to strategic organizational changes, and to individual and to organizational learning.