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Article
Publication date: 6 November 2023

Zi-Chin Cheng, Wen-Qi Ruan, Shu-Ning Zhang and Fang Deng

This study aims to reveal the triggering mechanism and boundary conditions of tourists’ cross-border travel anxiety (CBTA) from different crisis information sources.

Abstract

Purpose

This study aims to reveal the triggering mechanism and boundary conditions of tourists’ cross-border travel anxiety (CBTA) from different crisis information sources.

Design/methodology/approach

Drawing on the heuristic-systematic model (HSM), this study constructs a theoretical formation path of tourists’ CBTA. Based on competence-based and moral-based crises, hypotheses were examined through three situational experiments, targeting Chinese and Malaysian potential tourists.

Findings

Organization-released crisis information triggers higher tourists’ CBTA than government ones, with perceived uncertainty mediating it. Crisis communication message appeals (CCMAs) (rational vs emotional) negatively moderate the above relationships. Rational CCMAs work for governmental crisis communication, while emotional CCMAs work for organizational ones.

Practical implications

This study proposes a heuristic cross-border tourism crisis information dissemination strategy for destination management organizations and highlights the advantages of CCMAs in preventing secondary crises.

Originality/value

This study reexamines the cause-and-effect and the intervention mechanisms of tourists’ reactions to crisis information, which expands the cross-border tourism crisis management research and the application of the HSM in such a context.

目的

本研究旨在从不同的危机信息源中揭示游客跨境旅行焦虑的触发机制和边界条件。

设计/方法/途径

本研究借鉴启发式-系统式模型(HSM), 构建了游客跨境旅游焦虑的理论形成路径。基于能力型和道德型目的地危机事件, 以中国及马来西亚潜在游客为例, 通过三组情境实验验证所提出的假设。

研究发现

与政府发布的危机信息相比, 组织发布的危机信息会引发更高的游客跨境旅游焦虑, 而感知不确定性会对该路径起到中介作用。危机沟通信息诉求(理性vs.感性)对上述关系起负向调节作用。理性的信息诉求适用于政府危机沟通, 而感性的信息诉求适用于组织危机沟通。

实践意义

本研究为目的地管理组织提出了启发式跨境旅游危机信息传播策略, 并强调了危机沟通信息诉求在预防二次危机方面的优势。

原创性/价值

本研究重新审视了游客对危机信息反应的因果关系和干预机制, 拓展了跨境旅游危机管理研究和HSM在此背景下的应用。

Objetivo

Este estudio pretende revelar el mecanismo desencadenante y las condiciones límite de la ansiedad de los turistas ante los viajes transfronterizos (CBTA) a partir de diferentes fuentes de información sobre crisis (CIS).

Diseño/metodología/enfoque

Basándose en el modelo heurístico-sistemático (HSM), este estudio construye una vía teórica de formación de la CBTA de los turistas. A partir de las crisis basadas en la competencia y en la moral, se examinaron las hipótesis mediante tres experimentos situacionales, dirigidos a turistas potenciales chinos y malayos.

Resultados

La información sobre crisis difundida por organizaciones desencadena una mayor CBTA de los turistas que la gubernamental, con la incertidumbre percibida como mediadora. Los recursos de los mensajes de comunicación de crisis (CCMA) (racionales frente a emocionales) moderan negativamente las relaciones anteriores. Los CCMA racionales funcionan para la comunicación de crisis gubernamental, mientras que los CCMA emocionales para las organizativas.

Implicaciones prácticas

Los resultados proponen que las organizaciones de gestión de destinos (OGD) deberían considerar estrategias heurísticas a la hora de difundir información sobre crisis turísticas transfronterizas. Prestar atención al efecto diferencial de las CCMA ayuda a prevenir crisis secundarias.

Originalidad/valor

Este estudio reexamina la causa-efecto y los mecanismos de intervención de las reacciones de los turistas a la información sobre crisis, lo que amplía la investigación sobre la gestión de crisis turísticas transfronterizas y la aplicación de la HSM en dicho contexto.

Article
Publication date: 21 August 2023

Jia-Cheng Ji, Yong-Quan Li, Wen-Qi Ruan, Shu-Ning Zhang and Fang Deng

This paper aims to elucidate how humorous prompts affect tourists’ heritage responsible behaviors (THRBs).

Abstract

Purpose

This paper aims to elucidate how humorous prompts affect tourists’ heritage responsible behaviors (THRBs).

Design/methodology/approach

Three scenario-based experiments were conducted through Credamo (an online survey platform). Studies 1 and 2 used a single-factor (language style: humorous vs serious) between-subject design to test the direct and indirect effects of humorous prompts. Study 3 used a 2 (environmental quality: high vs low) × 2 (language style: humorous vs serious) between-subject design to further reveal the boundary condition (environmental quality) of the humor effect.

Findings

The results revealed that humorous (vs serious) prompts better persuade tourists to engage in heritage responsible behaviors (HRBs). Content liking mediates the relationship between humorous prompts and THRBs. Moreover, environmental quality significantly moderates the effect of humorous prompts on THRBs, whereby the persuasive effect of humorous prompts is greater in high environmental quality conditions than in low environmental quality conditions.

Practical implications

Destination management organizations can use humor to reduce tourists’ reactance against prompts for behavioral persuasion. Moreover, it is also important to adapt humorous prompts to changes in environmental quality in a timely manner.

Originality/value

Based on psychological reactance theory, the research confirmed the dominant effect of humorous prompts by using content liking as a mediating variable, providing a new research perspective for research on the regulation of THRBs. Moreover, the authors clarified a boundary condition for the persuasiveness of humorous prompts, which helps reinforce the comprehension of humor persuasion.

目的

本研究旨在厘清幽默提示语如何影响游客遗产责任行为的差异效应与过程机制。

设计/方法/途径

本研究利用见数平台开展了三个情景实验。实验1与实验2采用单因素(语言风格:幽默 vs. 严肃)组间实验设计, 验证了幽默提示语对遗产责任行为的直接与间接效应。实验3采用2(语言风格:幽默 vs. 严肃)×2(环境质量:高 vs. 低)组间实验设计进一步揭示环境质量对幽默提示语效果的调节效应。

研究发现

相较于严肃提示语, 幽默提示语可更好地说服游客产生遗产责任行为。内容喜爱在幽默提示语与遗产责任行为过程中发挥完全中介作用。此外, 环境质量调节了幽默提示语对遗产责任行为的影响, 即幽默提示语(较严肃提示语)仅在环境质量较高的遗产地中具备优势。

实践意义

遗产地管理组织可使用幽默来降低游客对提示语的心理逆反程度, 从而达到行为说服的目的。与此同时, 管理者也要根据目的地环境质量及时调整幽默提示语的使用策略。

原创性/价值

基于心理逆反理论, 本研究以内容喜爱为中介变量, 证实了幽默提示语的优势说服作用, 为游客遗产责任行为管理的相关研究提供了一个新的理论视角。同时, 本研究厘清了幽默提示语在遗产旅游地中的应用边界, 并强化了对幽默说服的理解。

Propósito

Esta investigación pretende aclarar cómo afecta el humor al efecto persuasivo de la señalización sobre el comportamiento responsable de los turistas respecto al patrimonio.

Diseño/metodología/enfoque

Se realizaron tres experimentos basados en escenarios a través de Credamo (una plataforma de encuestas en línea). En los estudios 1 y 2 se utilizó un diseño entre sujetos de un solo factor (estilo de lenguaje: humorístico frente a serio) para comprobar los efectos directos e indirectos de los señalización humorísticos. El estudio 3 utilizó un diseño entre sujetos de 2 (calidad del entorno: alta frente a baja) × 2 (estilo lingüístico: humorístico frente a serio) para revelar con más detalle la condición límite (calidad del entorno) del efecto del humor.

Conclusiones

Los resultados revelaron que las señalización humorísticas (frente a las serias) persuaden mejor a los turistas a participar en las HRB. El gusto por el contenido influye en la relación entre los señalización humorísticos y las HRB. Además, la calidad del entorno modera de forma significativa el efecto de los señalización humorísticos sobre los THRB, de modo que el efecto persuasivo de los señalización humorísticos es mayor en condiciones de alta calidad del entorno que en condiciones de baja calidad del entorno.

Implicaciones prácticas

Las organizaciones de gestión de destinos pueden utilizar el humor para reducir la reacción de los turistas ante las señalización a la persuasión conductual. Además, también es importante adaptar oportunamente las señalización humorísticas a los cambios en la calidad del entorno.

Originalidad/valor

Basándonos en la teoría de la reactancia psicológica, nuestra investigación confirmó el efecto dominante de las señalización humorísticas empleando el gusto por el contenido como variable mediadora, proporcionando una nueva perspectiva para la investigación sobre la regulación de las THRB. Además, aclaramos una condición límite para la persuasión de los señalización humorísticos, lo que ayuda a reforzar la comprensión de la persuasión humorística.

Article
Publication date: 22 August 2023

Wen-Qi Ruan, Fang Deng, Shu-Ning Zhang and Yan Zhou

Negative rumors damage the destination’s image and tourist experience. This study aims to compare how rumor correction sources (government vs business vs tourist) affect user…

Abstract

Purpose

Negative rumors damage the destination’s image and tourist experience. This study aims to compare how rumor correction sources (government vs business vs tourist) affect user online citizenship behavior (UOCB).

Design/methodology/approach

Based on the stimuli-organism-response framework, a hypothetical model was established from rumor correction to UOCB. Three scenario experiments (more than 1,000 valid samples) were designed. Study 1 illustrated the effects of different rumor corrections, Study 2 was designed to verify the mediating effects of sympathy and perceived information authenticity (PIA) and the robustness of results was demonstrated in Study 3.

Findings

Government correction elicited the highest sympathy and PIA. Business correction was less than tourist correction in arousing sympathy but better than tourist correction in enhancing PIA. Sympathy and PIA had a mediating effect on the relationship between rumor correction and UOCB.

Practical implications

This study helps to identify the different advantages of rumor correctors and provides insights to prevent the deterioration of negative tourism rumors or even reverse these crises.

Originality/value

This study innovates research perspective of negative tourism rumor governance, expands the understanding of the effect and process of rumor correction and enriches the research content of tourism crisis communication.

目的

负面谣言破坏目的地形象和游客体验。本研究比较谣言纠正来源(政府、企业、游客)对用户在线公民行为的影响。

设计/方法/途径

基于刺激-有机体-反应框架, 搭建谣言纠正到用户在线公民行为的假设模型, 并设计3个情境实验(超过1000个有效样本)。实验1验证不同谣言纠正来源的纠正效果, 实验2证明同情和感知信息真实性的中介作用, 实验3测试实验结果的稳健性。

研究发现

政府纠正引发最高的同情和感知信息真实性。企业纠正在唤起同情时不足于游客纠正, 但在增强感知信息真实性时优于旅游纠正。同情和感知信息真实性在谣言纠正与用户在线公民行为之间发挥中介作用。

实践意义

有助于识别各个谣言纠正主体的不同优势, 为防止旅游负面谣言恶化甚至转危为安提供见解。

原创性/价值

为旅游负面谣言治理提供新的研究视角, 拓展了对谣言纠正效果和过程的认识, 丰富了旅游危机沟通的研究内容。

Propósito

Los rumores negativos dañan la imagen del destino y la experiencia del turista. Este estudio compara cómo afectan las fuentes de corrección de rumores (gobierno vs empresas vs turista) en el comportamiento cívico online de los usuarios (CCOU).

Diseño/metodología/enfoque

Sobre la base del marco estímulo-organismo-respuesta, se estableció un modelo hipotético desde la corrección de rumores hasta el CCOU. Se diseñaron tres escenarios experimentales (más de 1.000 muestras válidas). El Estudio 1 ilustró los efectos de las diferentes correcciones de rumores, el Estudio 2 se diseñó para verificar los efectos mediadores de la simpatía y la autenticidad percibida de la información (API), y la solidez de los resultados se demostró en el Estudio 3.

Hallazgos

La corrección del gobierno obtuvo la mayor simpatía y API. La corrección de la empresa despertó menos simpatía que la corrección del turista, pero fue mejor para generar API. La simpatía y la API tuvieron un efecto mediador en la relación entre la corrección del rumor y el CCOU.

Implicaciones practices

Ayuda a identificar las diferentes ventajas de los correctores de rumores y proporciona información para prevenir el deterioro de los rumores turísticos negativos o incluso revertir estas crisis.

Originalidad/valor

Proporciona una nueva perspectiva de investigación de la gobernanza del rumor turístico negativo, amplía la comprensión del efecto y el proceso de corrección de rumores y enriquece el contenido de la investigación de la comunicación de crisis turísticas.

Article
Publication date: 6 January 2023

Fang Deng, Wen-Qi Ruan and Shu-Ning Zhang

This study aims to explore and clarify the role of national traditional festival tourism in cultivating national identity (NI) and confirm its construction model.

Abstract

Purpose

This study aims to explore and clarify the role of national traditional festival tourism in cultivating national identity (NI) and confirm its construction model.

Design/methodology/approach

Based on social identity theory and complexity theory, a complex nurturing framework for visitors’ NI is developed. The paper with 479 samples used fuzzy-set qualitative comparative analysis to analyse NI from the holistic perspective of “cultural inheritance” (festival authenticity [FA], historical re-enactment [HR] and cultural experience [CE]) and “inherited innovation” (event design innovation [EDI], cultural innovation [CUI], aesthetic innovation [AI] and creative innovation [CRI]).

Findings

The findings indicated three driving modes of forming NI: cultural inheritance-led, inherited innovation-led and the dual coordination of cultural inheritance and inherited innovation. FA, HR, CE, AI and CRI are core incentives, whereas event design and CUI are AI.

Practical implications

The findings provide directions for strengthening visitors’ national emotion, which has significant value for the development of traditional festival tourism.

Originality/value

The study offers a new perspective for the cultivation of NI in the tourism context and provides theoretical guidance for the coordinated development of cultural inheritance and inherited innovation in national traditional festival tourism destinations.

目的

本研究旨在探索和厘清全国性传统节日旅游在培养国家认同中的作用, 并确定国家认同的建构模型。

设计/方法/途径

基于479份有效问卷, 研究基于社会认同理论和复杂性理论和模糊集定性比较分析(fsQCA), 从“文化沿袭”(节日真实性、历史重演、文化体验)和“传承创新”(活动设计创新、文化创新、审美创新和创意创新)的整体视角构建了国家认同的复杂培育框架。

研究发现

国家认同培育涵盖三种驱动模式:文化沿袭主导、传承创新主导、文化沿袭与传承创新的双重协调。其中, 节日真实性、历史重演、文化体验、审美创新和创意创新是核心激励因素, 而活动设计创新和文化创新是辅助条件。

实践意义

研究结论为增强参与者的国家情感提供方向, 对传统节日旅游发展具有重要价值。

原创性/价值

本研究为旅游语境下国家认同的培养提供了新的视角, 为全国性传统节日旅游目的地文化沿袭与传承创新的协调发展提供理论指导

Propósito

El objetivo de este estudio es explorar y clarificar el papel del turismo de fiestas tradicionales nacionales en la formación de la identidad nacional (IN), y confirmar su modelo de construcción.

Diseño/metodología/enfoque

Sobre la base de la teoría de la identidad social y la teoría de la complejidad, se desarrolla un complejo marco de fomento de la IN de los visitantes. El artículo, con 479 muestras, utilizó el análisis cualitativo comparativo de conjuntos difusos (fsQCA) para analizar la IN desde la perspectiva holística de la “herencia cultural” (autenticidad del festival, recreación histórica, experiencia cultural) y la “innovación heredada” (innovación en el diseño del evento, innovación cultural, innovación estética e innovación creativa).

Hallazgos

Los resultados indican que existen tres modos de formación de la IN: el propiciado por la herencia cultural, el guiado por la innovación heredada y la doble coordinación de la herencia cultural y la innovación heredada. La autenticidad del festival, la recreación histórica, la experiencia cultural, la innovación estética y la innovación creativa son los principales motivadores, mientras que el diseño del evento y la innovación cultural desempeñan un papel secundario.

Implicaciones practices

Las conclusiones proporcionan orientaciones para reforzar el sentimiento nacional de los visitantes, lo que tiene un gran valor para el desarrollo turístico de las fiestas tradicionales.

Originalidad/valor

El estudio ofrece una nueva perspectiva sobre el cultivo de la IN en el contexto turístico, y ofrece orientación teórica para el desarrollo coordinado de la herencia cultural y la innovación heredada en los destinos turísticos de fiestas tradicionales nacionales.

Article
Publication date: 1 February 2022

Jian Guan, Fang Deng and Dao Zhou

Focusing on the important representative of firm intellectual capital (IC), this research explores the effects of chief executive officer’s (CEOs') managerial human capitals on…

Abstract

Purpose

Focusing on the important representative of firm intellectual capital (IC), this research explores the effects of chief executive officer’s (CEOs') managerial human capitals on sustaining superior performance in Chinese transition economy to prove the dynamic and strategic value of IC and fulfill the gap of lacking emerging market studies in this research field.

Design/methodology/approach

Based on dynamic managerial capability theoretical framework, the authors propose a dynamic management path to analyze the influencing mechanism of CEOs' managerial human capitals to firm performance persistence and the moderating effect of environment uncertainty. Using a panel data of Chinese publicly listed firms from 2008 to 2017, it adopts dynamic first-order autoregressive models to examine these hypotheses. Several tests are conducted to further analyze and ensure that the results are robust and reliable.

Findings

These managerial human capitals reveal heterogenous impacts on sustaining superior performance, and environment uncertainty is a valid moderating variable to further distinguish their dynamic values. The supplementary analyses show the integrating effect of an MBA degree and output functional experience is positive and significant, and the results in Chinese state-owned and private firm subsamples are distinct.

Practical implications

It is beneficial for corporate stakeholders to judge and select CEOs and for policymakers to improve the efficiency advantage of IC in Chinese emerging market.

Originality/value

This study first explores the relationship between CEOs' managerial human capitals and superior performance persistence. Through introducing a dynamic perspective, it has extended existing performance persistence research into individual level and provided a new intellectual source of sustainable competitive advantages.

Details

Journal of Intellectual Capital, vol. 24 no. 3
Type: Research Article
ISSN: 1469-1930

Keywords

Article
Publication date: 19 May 2021

Hua-Lin Yang, Xiulong Li, Weiwei Sun, Fang Deng and Jie Du

This paper aims to present the mixed elastohydrodynamic lubrication (EHL) model and obtain the leakage characteristics for the skeleton reciprocating oil seal.

Abstract

Purpose

This paper aims to present the mixed elastohydrodynamic lubrication (EHL) model and obtain the leakage characteristics for the skeleton reciprocating oil seal.

Design/methodology/approach

The model consists of a finite element analysis of the contact pressure, a fluid mechanics analysis of the fluid film, a contact analysis of the asperity contact pressure, a deformation analysis of the seal lip and an iterative numerical simulation process.

Findings

Simulation results show that the leakage is in direct proportion to the seal roughness and speed, and in inverse proportion to the fluid viscosity. Comparisons with the experimental results verify the validity of the mixed EHL model.

Originality/value

This study provides a helpful method to calculate the leakage of the skeleton reciprocating oil seal, which shortens its development cycles.

Details

Industrial Lubrication and Tribology, vol. 73 no. 4
Type: Research Article
ISSN: 0036-8792

Keywords

Article
Publication date: 17 January 2019

Timon Immanuel Haasis and Ingo Liefner

Supplementing a previous review article on the internationalization of Chinese firms (ICF) by Deng (2012) that covers the period 1991–2010, the purpose of this paper is to examine…

Abstract

Purpose

Supplementing a previous review article on the internationalization of Chinese firms (ICF) by Deng (2012) that covers the period 1991–2010, the purpose of this paper is to examine how research on this subject has thematically expanded in recent years, systematically investigating the literature concerning the ICF between 2011 and June 2017 and highlighting the research advancements. Furthermore, it provides impulses for future research and outlines potential avenues for the overall future development of the entire ICF field.

Design/methodology/approach

Based on a systematic literature review, this paper categorizes the surveys reviewed according to the organizational framework of the research on the ICF provided by Deng (2012).

Findings

The results indicate that the research on the ICF has become more widespread and mature during the time period investigated. First, there are more articles examining functional management processes of Chinese firms. Consequently, new knowledge exists regarding the role, control and organization of foreign subsidiaries of Chinese enterprises and their host country institutional integration. Second, the state of knowledge regarding the implications of the ICF has increased. It is argued that the future convergence or divergence of the Chinese economic system determines the overall future development of research on the ICF.

Originality/value

This is the first review paper in the emerging ICF field that consciously continues the work of a previous review article, enabling the tracing of the thematic expansion of research on the ICF.

Details

International Journal of Emerging Markets, vol. 14 no. 1
Type: Research Article
ISSN: 1746-8809

Keywords

Article
Publication date: 18 July 2023

Ben Le, Nischala Reddy and Paula Hearn Moore

This study aims to examine the effects of market liquidity on earnings management (EM) of seasoned equity offering (SEO) firms considering external capital access.

Abstract

Purpose

This study aims to examine the effects of market liquidity on earnings management (EM) of seasoned equity offering (SEO) firms considering external capital access.

Design/methodology/approach

This study uses a panel data set of 158 Vietnamese SEO firms from 2007 to 2019. Both real and accrual EM measures are analysed. The study uses two proxies for market liquidity: stock turnover (the ratio of total shares traded over the year divided by total shares outstanding for the year) and high–low spread (estimated following Corwin and Schultz [2012]) and fixed-effects panel and two-stage least squares regression in the analysis.

Findings

Firms with high (low) market liquidity report low (high) EM, and the result is robust after controlling for endogeneity. The results hold for both real and accrual-based EM for both market liquidity proxies. However, the results are robust only for firms with low external capital access and non-state-owned companies. The authors find a negative market reaction to earnings manipulation.

Practical implications

This study’s findings help policymakers, investors and managers make better decisions regarding SEO firms and reduce the risk of inaccurate information due to EM.

Originality/value

Among the few studies that test the influence of market liquidity on EM, to the best of the authors’ knowledge, this study is the first to examine the effect of market liquidity on EM in the context of SEO firms considering the impact of capital access.

Details

Pacific Accounting Review, vol. 35 no. 5
Type: Research Article
ISSN: 0114-0582

Keywords

Article
Publication date: 16 March 2020

Meimei Liu, Yicha Zhang, Wenjie Dong, Zexin Yu, Sifeng Liu, Samuel Gomes, Hanlin Liao and Sihao Deng

This paper presents the application of grey modeling for thermal spray processing parameter analysis in less data environment.

Abstract

Purpose

This paper presents the application of grey modeling for thermal spray processing parameter analysis in less data environment.

Design/methodology/approach

Based on processing knowledge, key processing parameters of thermal spray process are analyzed and preselected. Then, linear and non-linear grey modeling models are integrated to mine the relationships between different processing parameters.

Findings

Model A reveals the linear correlation between the HVOF process parameters and the characterization of particle in-flight with average relative errors of 9.230 percent and 5.483 percent for velocity and temperature.

Research limitations/implications

The prediction accuracies of coatings properties vary, which means that there exists more complex non-linear relationship between the identified input parameters and coating results, or more unexpected factors (e.g. factors from material side) should be further investigated.

Practical implications

According to the modeling case in this paper, method has potential to deal with other diverse modeling problems in different industrial applications where challenge to collecting large quantity of data sets exists.

Originality/value

It is the first time to apply grey modeling for thermal spray processing where complicated relationships among processing parameters exist. The modeling results show reasonable results to experiment and existing processing knowledge.

Details

Grey Systems: Theory and Application, vol. 10 no. 3
Type: Research Article
ISSN: 2043-9377

Keywords

Abstract

Details

Pedestrian Behavior
Type: Book
ISBN: 978-1-848-55750-5

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