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1 – 10 of over 104000Brent J. Goertzen and Susan M. Fritz
Leader-member exchange (LMX) generally refers to the leadership process centered on the interactions between leaders and direct reports. The basic premise of high quality…
Abstract
Leader-member exchange (LMX) generally refers to the leadership process centered on the interactions between leaders and direct reports. The basic premise of high quality leader-member exchange relationships holds that direct reports gain tremendous benefits through these partnerships. LMX is perhaps the most commonly researched theory of leadership. However, few studies have specifically examined the role of dyad members’ sex as a predictor of quality LMX. Several studies investigating the role of dyad members’ sex and quality LMX examined the effect of sex in an aggregated variable, demographic similarity, which often included other demographic characteristics such as age, education level and race, yielding mixed results. This article’s purpose is to (a) review the evolution of leader-member exchange theory, (b) examine literature regarding potential effects of sex of dyad members on quality leader-member exchanges, and (c) discuss implications and future research concerning the role of dyad members’ sex and leader-member exchanges.
Dalia Birani-Nasraldin, Ronit Bogler and Anit Somech
Relying on the principles of the social exchange theory, the current study is aimed at investigating the impact of team-member exchange relationships (TMX) among school management…
Abstract
Purpose
Relying on the principles of the social exchange theory, the current study is aimed at investigating the impact of team-member exchange relationships (TMX) among school management team (SMT) members on school outcomes (organizational citizenship behavior [OCB], job satisfaction and innovation) via the mediating role of leader-member exchange (LMX) relationships between principals and SMTs.
Design/methodology/approach
Data were collected from multiple sources in 86 elementary and junior high schools to avoid one-source bias: 86 principals, 357 SMT members and 683 schoolteachers who were not members of the management teams.
Findings
The results revealed a positive relationship between TMX and teachers' job satisfaction and OCB, but no significant link between TMX and innovation. LMX partially mediated the relationship between TMX and OCB and between TMX and teachers' job satisfaction. Full mediation was found in TMX-innovation relationship.
Practical implications
The findings carry a message for school principals and policymakers regarding the importance of developing and maintaining high-quality horizontal and vertical exchange relationships among the SMT members for their positive influence on school outcomes.
Originality/value
To the best of the authors' knowledge, this is the first study to examine the link between TMX and LMX as a team phenomenon, and specifically in the educational setting. The finding that there is a positive link between the two constructs may imply that SMTs contribute to school success not only directly by exhibiting high-quality TMX but also indirectly through the high-quality LMX.
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The purpose of this paper is to examine the relationship between the styles of conflict management and the quality of dyadic exchanges between leader and follower, controlling for…
Abstract
Purpose
The purpose of this paper is to examine the relationship between the styles of conflict management and the quality of dyadic exchanges between leader and follower, controlling for age, gender, education, and organizational tenure.
Design/methodology/approach
The methodology was quantitative and incorporated the Rahim Organizational Conflict Inventory‐II and Leader‐Member Exchange Version 7 survey instruments.
Findings
There were significant findings with respect to quality of dyadic relationship and use of conflict management styles. The lower the dyadic relationship quality, the more moderating styles are introduced into the relationship.
Research limitations/implications
The limitations of the study were: participants were selected by the vice president of human resources for this international company and were limited to current US employees; the study was limited to one company, thereby limiting the ability to generalize study findings; and the study focused on correlational data, and made no attempt to address the cause and effect issues related to conflict, conflict management, leader‐member exchange, or leadership.
Originality/value
The value of this study is its original contribution to the research literature, as no previous studies which incorporated both conflict management and leader‐follower relationship quality could be found during the exhaustive literature review.
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Kevin E. Voss, Jean L. Johnson, John B. Cullen, Tomoaki Sakano and Hideyuki Takenouchi
To develop and test a new model of relational exchange in marketing‐oriented non‐equity international strategic alliances.
Abstract
Purpose
To develop and test a new model of relational exchange in marketing‐oriented non‐equity international strategic alliances.
Design/methodology/approach
The model is tested using a sample of 97 matched dyads of US and Japanese firms in the electronics industry. The model was tested using three stage least squares.
Findings
The data generally support the proposed model for both nations/cultures. The results suggest that the benevolence dimension of trust is a more important determinant of managerially assessed alliance marketing performance for the Japanese firms relative to their US partners.
Research limitations/implications
While strong inferences are inhibited by the nature of our data set, our research implies that cultural sensitivity is an important determinant of the credibility and benevolence dimensions of trust and quality information exchange. Also, exchanging quality information is a strong mediator of the trust‐performance relationship.
Practical implications
International marketing managers should be focused on the process of developing high levels of alliance marketing performance. Our results suggest that this performance can be linked, at least in part, to the exchange of relevant, timely, important information. Information exchange in turn depends on the development of trust and cultural sensitivity in the relationship.
Originality/value
This paper integrates the cultural sensitivity construct into a relational exchange model of international alliances, demonstrating the importance of being open to, and understanding of, culturally driven operational differences. The important behavioral construct we call quality information exchange is a mediator in the relational exchange model, an improvement over models that include only relational constructs such as trust and commitment.
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Ejae Lee, Minjeong Kang, Young Kim and Sung-Un Yang
This paper aims to investigate how employee–organization relationship (EOR) outcomes – types and qualities – are interrelated and how employees' perceptions of types (exchange and…
Abstract
Purpose
This paper aims to investigate how employee–organization relationship (EOR) outcomes – types and qualities – are interrelated and how employees' perceptions of types (exchange and communal EORs) and qualities (trust, satisfaction, commitment, and control mutuality) play a role in their evaluations of symmetrical internal communication (SIC) and employee job engagement (EJE).
Design/methodology/approach
This study conducted an online survey of full-time employees (N = 804) from major US industries. This study performed a confirmatory factor analysis to check the validity and reliability of the measurement model using latent variables and then conducted structural equation modeling.
Findings
The findings demonstrate that employees' perceptions of both exchange and communal EORs are associated with each of the four EOR qualities. The results also show that only communal EORs have a significant relationship with perceived SIC and that employees' perceptions about one of the EOR quality indicator, satisfaction with an organization, has a significant association with their perceived EJE.
Originality/value
This study contributes to relationship management theory within the internal context by examining the interrelationship between each of the EOR types and qualities that are perceived by employees. This paper also suggests the practical importance of developing not only communal but also exchange EORs to enhance EOR quality. Additionally, the results imply that SIC programs could help to enhance employees' perceptions of communal EORs and employees could be engaged in their workplace when they are satisfied with their organizations.
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Rozhan Othman, Foo Fang Ee and Ng Lay Shi
The purpose of this paper is to identify a number of limitations of the theory on leader‐member exchange (LMX). This paper aims to argue that under certain conditions high quality…
Abstract
Purpose
The purpose of this paper is to identify a number of limitations of the theory on leader‐member exchange (LMX). This paper aims to argue that under certain conditions high quality LMX can be dysfunctional. It proceeds to identify the antecedents and outcomes of dysfunctional LMX.
Design/methodology/approach
This paper examines the theory on LMX and justice to identify the conditions that lead to dysfunctional LMX and its consequences.
Findings
A review of the extant literature indicates that favouritism by the leader and the reliance on impression management by followers can lead to dysfunctional LMX. This can then lead to negative reactions from group members and undermine work group cohesiveness.
Research limitations/implications
This paper points to new directions for research in LMX. It highlights the need to recognize that under certain conditions high quality LMX can be perceived as unfairness.
Practical implications
Managers need to recognize issues needing their attention in developing quality exchange with their subordinates. Failure to address these issues can undermine work group performance.
Originality/value
This study contributes to the debate on the role of LMX. Specifically, it attempts to add to the discussion in the emerging literature on dysfunctional LMX.
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Augusta C. Yrle, Sandra Hartman and William P. Galle
In this research, the authors examine the relationships between findings from several potentially‐related literature streams including a prescriptive body of communication theory…
Abstract
In this research, the authors examine the relationships between findings from several potentially‐related literature streams including a prescriptive body of communication theory involving supervisor‐subordinate communication, contingency ideas involving use of coaching/directive vs counselling/participative leader communication styles, and leader‐member exchange (LMX) theory from the management literature. LMX suggests that supervisors may afford differing treatment, and thus possibly use different communications tactics, with subordinates in higherquality exchange relationships than with those in lower‐quality relationships. This literature, however, leaves unresolved whether supervisors should treat employees differently. In contrast, much of the communication literature has emphasised development of “best” practices which, presumably, should be used with all employees. In this research the authors consider whether there are consistencies between leader communication practices and the perceived quality of the leader‐member exchange. They report evidence that employees perceive differences, especially in the level of participation‐related communication, depending upon whether they believe they are in a higher‐ or lower‐quality LMX relationship. Moreover, they find weak evidence for congruence between supervisor and subordinate perceptions of the quality of the exchange and no significant evidence that similarity of the dyad influences the quality of the exchange.
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Research findings claim that indicators, representing high-quality exchanges between leaders and followers, are important predictors of organizational effectiveness. There is…
Abstract
Purpose
Research findings claim that indicators, representing high-quality exchanges between leaders and followers, are important predictors of organizational effectiveness. There is scarce evidence related to the role of these indicators in student achievement. The purpose of this paper is to test a hypothesized model including three important high-quality exchange indicators.
Design/methodology/approach
Totally, 449 teachers from 166 elementary schools in Tehran provided data on trust in principal and procedural justice and 166 principals provided data on organizational citizenship behavior of teachers. Student achievement was calculated by averaging grade five students’ scores on district examinations in science and math. Data were collected in each school during regularly scheduled meetings and were analyzed using correlation analysis and structural equation modeling.
Findings
The hypothesized model has an adequate fit to observed data, supporting the argument that principal-teacher high-quality exchanges provide positive outcomes in the form of student achievement.
Originality/value
Since most studies on high-quality exchange indicators are limited to non-educational settings, this study extends this line of inquiry in public schools. It also contributes to school effectiveness literature by providing empirical evidence concerning the link between trust in principal, procedural justice, organizational citizenship behavior, and student achievement.
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Trang T.M. Nguyen and Tho Dinh Nguyen
– The purpose of this paper is to investigate the mediating roles of cultural sensitivity and information exchange in the impact of market orientation on relationship quality.
Abstract
Purpose
The purpose of this paper is to investigate the mediating roles of cultural sensitivity and information exchange in the impact of market orientation on relationship quality.
Design/methodology/approach
Using a survey data set collected from a systematic sample of 297 Vietnamese exporters, the authors tested a model that depicts the direct and indirect effects of market orientation on relationship quality.
Findings
The authors found that market orientation has both direct and indirect effects, mediated by cultural sensitivity and information exchange, on relationship quality.
Research limitations/implications
A major limitation of this study is the investigation only one side of the dyad, the exporter. Future research should use data collected from two sides of the dyad, the exporter and the importer.
Practical implications
The results of this study suggest that, exporters, who want to maintain high quality relationships with importers, should adopt a market-oriented strategy to enhance the degree of cultural sensitization to as well as the level of exchange of information with their importers.
Originality/value
This study enhances the understanding of predictors of relationship quality in export markets by confirming the mediating role of cultural sensitivity and information exchange in the impact of market orientation on relationship quality.
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Herman H.M. Tse, Marie T. Dasborough and Neal M. Ashkanasy
Accumulating evidence suggests that Team-member exchange (TMX) influences employee work attitudes and behaviours separately from the effects of leader-member exchange (LMX). In…
Abstract
Accumulating evidence suggests that Team-member exchange (TMX) influences employee work attitudes and behaviours separately from the effects of leader-member exchange (LMX). In particular, little is known of the effect of LMX differentiation (in-group versus out-group) as a process of social exchange that can, in turn, affect TMX quality. To explore this phenomenon, this chapter presents a multi-level model of TMX in organizations, which incorporates LMX differentiation, team identification, team member affect at the individual level, and fairness of LMX differentiation and affective climate at the group-level. We conclude with a discussion of the implications of our model for theory, research, and practice.