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In the past decade, library literature has witnessed a spate of studies documenting different aspects of Collaborative Virtual Reference Services (CVRS) and a significant amount of valuable information is spread across numerous individual reports. With the support of the Institute for Museum and Library Services, the authors of this chapter undertook a synergistic effort to examine these studies and identify the popular governance models as well as shared challenges and benefits. They conducted a supplementary survey of librarians with personal experience working in CVRS. The authors found that while collaborative structures are myriad, many utilize similar staffing and management strategies. Benefits of CVRS include shared staffing responsibilities, the extension of service hours, professional and community development, access to specialists, and mitigating the risks of a new service, while challenges include answering local questions, cultural differences, and software and technology problems. The literature on CVRS primarily focuses on single collaborations. While these in-depth examinations are valuable, they cannot provide a “big picture” of how libraries may work together to provide a service. As budgets shrink and ICT-facilitated connections grow, collaboration is an option to which many libraries are turning to for the provision of reference as well as other services. The quality of such collaborations may be improved by considering the lessons presented in this chapter, resulting in better service.

This paper aims to describe management and operational considerations for collaborative text reference services.

The authors conducted in‐depth interviews with members of the My Info Quest (MIQ) management team. The paper reports on the interviews in the context of MIQ's operations as the first US nationwide, collaborative text reference service.

MIQ is a non‐hierarchal organization that relies on frequent communication, enthusiastic and dedicated member librarians, and a collective sense of commitment. Challenges and lessons from MIQ's operations are discussed in the following areas: policies and procedures, staffing, service software, training, marketing, communicating and problem solving, and overall project operation.

This paper examines collaborative text reference service only from the management perspective. Future research should investigate other aspects of collaboratively providing text reference service.

This paper will help libraries implement and manage collaborative text reference services. Ultimately it will contribute to the development of best practices for text reference service.

Text reference is the most recent reference development and it does not have a large body of literature. Current reports are primarily of a single library's experience. This paper reports on collaborative service provision. It is the only article to date that examines collaborative text reference service from the management perspective.

Adopting a feminist constructionist perspective, this article proposes an analysis of the micro-level processes and dynamics of interpersonal, gendered, business relationships between female entrepreneurs, therefore constituting an extension to network theory in the women's entrepreneurship research field.

The qualitative research builds on a single, longitudinal case study of a successful, 15-years long collaboration between two female entrepreneurs. Qualitative data were collected over two years, through formal and informal interviews with the entrepreneurs, observations and complementary documentation. The data analysis is based on a grounded theory and narrative approach.

The article proposes a thick narrative of the evolution of the dyadic business relationship, and reveals the power of gender role stereotypes in its progressive formation and development.

The article produces situated knowledge about female entrepreneurs and strong interpersonal business ties. The limitations relate to the specificity of the case analysed, representing the viewpoint of privileged, white, Western, educated and wealthy female entrepreneurs. It therefore does not account for the diversity of women's entrepreneurship.

The article enriches and extends social network theory in the women's entrepreneurship field through analysing how gender is done in discursive and social practices at the interpersonal level. The case also constitutes an illustration of social feminism in women's entrepreneurial practice, challenging dominant gender stereotypes.

Being embedded in family has proven to bring opportunities and facilitate resources for a firm. However, it has its dark side, where too much family involvement may hamper the entrepreneur’s ability to develop psychological ownership of the firm. By focusing on the role that family plays in entrepreneurship, this paper aims to explore how embeddedness and agency interact during the entrepreneurial process. The research questions are as follows: how does family interact in the entrepreneurial process? How does embeddedness inform this process?

The paper builds on a longitudinal case study of a small firm that is part of a local community of family-controlled firms. The narrative was created through in-depth interviews with the business owner covering a period of eight years from the opening to the closure of the firm. Departing from theories of family embeddedness, the family is viewed as part of the context.

The findings show how agency operates in a community of family-controlled firms and how entrepreneurship is thus partly executed outside the firm’s legal boundaries. The metaphor of a marionette illustrates how family may tie up and restrain an entrepreneur. This hampers the entrepreneur in developing psychological ownership of the firm and thereby restrains the firm’s development. This shows a downside to having too much positive influence from embeddedness.

The paper stresses the social role of family by emphasising the value that a family can bring to an entrepreneurial process and thereby to society at large. Practitioners need to reflect on the effects of embeddedness. By recognising the downsides of too much help from outsiders, they may instead strive for a balance. By introducing the theory of psychological ownership to the literature on embeddedness, this paper opens the space for future developments of this cross-section.

The paper contributes to the entrepreneurship literature by unfolding the mechanisms of family embeddedness and illustrating how embeddedness informs the entrepreneurial process in different ways. Even though over-embeddedness has been investigated before, this has primarily focused on the negative control from outside the firm. This paper uses the notion of psychological ownership to shed light on the previously hidden problem of too much positive influence from family.

Despite the apparent philanthropic concerns of the new imperialism and the rhetoric of the civilising mission, the Second Boer War (1899–1902) revealed British irrational ambition, military reverses, scandals and evidence of inadequate administration. In this context, the South African concentration camps where the Boers, mostly women and children whose houses and farms had been destroyed by the British forces, were concentrated, stand out as examples of a seemingly arbitrary power. The controversies over such camps, and over the War itself, were heightened after Emily Hobhouse's Report was made public. Emily Hobhouse, an active humanitarian, obtained permission to visit the camps in order to write a report on the living conditions there. Upon returning to England, she had a meeting with Campbell-Bannerman, the leader of the Liberal Party, who eventually denounced the methods of barbarism carried out in such places. The Report appeared soon after the meeting and waves of protest ensued. Both Emily Hobhouse and Campbell-Bannerman were under crossfire.

My intention in this paper is, firstly, to briefly address the social, political and economic context underlying British imperial expansion and struggle for space at the turn of the nineteenth century, as far as controversies over the Boer War are concerned; secondly, to study the characteristics and living conditions in South African ‘concentration camps’ relying, to a great extent, on Emily Hobhouse's account; and thirdly, to analyse the social and political impact of the denunciation of such camps as places of wholesale cruelty in Hobhouse's (in) famous Report.

Recognize the interest groups of the business as stakeholders and shareholders. Understand the role of strategic corporate social responsibility (CSR) in attaining competitive advantage for the firm. Apply the techniques of financial statement analysis such as common-sized financial statements and ratio analysis. Analyze the overall financial position of the company such as its liquidity, solvency and profitability position. Evaluate the appropriateness of various CSR activities given the size of the company, its business model and financial position. Create a suitable CSR policy draft incorporating the critical elements of a CSR policy that enables the firm to operationalize it and fulfill the disclosure norms.

The management of Ball Industry Limited (BIL) had overlooked the mandatory requirement of CSR policy formulation. The company had not yet spent anything on CSR since the regulation had come into force. The company’s financial position was not healthy. Still, it fell under the regulatory clause as a borderline case and must spend 2% of its average three years’ profit on CSR activities. The company had previously ignored the requirement of formally drafting a CSR policy and deciding about the actions it might want to carry out. Now that the regulator had started sending show-cause notices to several companies who had not yet begun CSR, BIL was under immense time pressure to draft its CSR policy and initiate the relevant CSR activities. Emily, the chief operating officer of BIL, was assigned the task of preparing the blueprint of the CSR policy of the company and made it available for discussion in the upcoming meeting. The task at hand was to formulate a sound CSR policy under the constrained financial state considering its strategic planning, including the SWOT analysis, competitive environment and the overall general market and economic conditions. She submitted that rather than a vanilla CSR activity, strategic CSR would support the firm to differentiate itself from competitors. She was struggling to formulate a CSR strategy that could achieve both economic and social goals.

The case will be most suitable for use in undergraduate and graduate courses.

Teaching notes are available for educators only.

CSS 1: Accounting and finance.