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The purpose of this paper is to propose a framework for understanding the antecedents of emergency response performance.

Emergency response is vital in cases of emergencies, as prompt and speedy services determine the difference between life and death. Emergency responders normatively work in team and in concert to ensure that mitigation efforts can be accomplished to reduce loss of life and property. As such, it is imperative that emergency responders perform tasks at hand as efficiently as possible as a team.

The paper discusses possible antecedents that determine an emergency response team's performance and offers a conceptual framework based on Robbin's model of group behavior and the existing literature to explain emergency response team performance.

The paper presents an overview on emergency management, antecedents of an emergency response team's performance, and proposes a framework to investigate the antecedents of an emergency response team's performance.

Overcrowding continues to afflict emergency departments (EDs), and its attendant consequences are becoming increasingly severe. The burden of the COVID-19 pandemic is further escalating the situation worldwide. One of the most critical questions is how to adequately quantify what constitutes overcrowding and determine implications for operations management in improving service efficiency. This paper aims to discuss the aforementioned.

The authors propose the time and class complexity measures for ED service systems, taking into account important patient-level and system characteristics. Using an extensive data set from a Canadian ED, the authors investigate the performance of complexity-based measures in predicting service delays.

The authors find that the complexity measure is potentially more important than some well-known crowding metrics. In particular, EDs can improve service efficiency by managing the level of complexity within a desirable interval. Furthermore, complexity exposes how the interplay between demand-side behavioral changes and supply-side responses affects operational performance. Moreover, the results suggest that arrival patterns—the number of patients of each class arriving per time and times between events (arrivals and service completions)—increase the risk of service delays more than the demand volume.

This paper is the first to provide an extensive investigation into the application of the complexity-based measure for ED crowding. The study demonstrates potential values to be gained in ED service systems if complexity measure is incorporated into their operations management decisions.

During times of economic crises, the public policy response is to abandon basic economic thinking and engage in “emergency economic” policies. We explore how the current financial crisis was in part caused by previous emergency economic measures. We then investigate the theoretical limitations of emergency economic responses. We argue that these responses fail to take into consideration the practical conditions of politics, thereby making them unsuitable to remedy the problems of a crisis. Lastly, we provide a preliminary analysis of the consequences resulting from emergency economic policies initiated in response to the 2008 financial crisis.

This study aims to improve the rules and regulations system of high-speed rail emergency disposal.

Based on the analysis of the demands, rules and regulations of China concerning on-site high-speed rail emergency disposal, basic principles for revising the regulations on railway technical management (RRTM) are proposed and suggestions and evaluation methods according to the main clauses are put forward.

Basic principles for revising the RRTM are proposed, namely “to meet the actual needs of on-site high-speed railway emergency disposal, standardize the emergency disposal process, improve the efficiency of emergency disposal and keep the consistency between provisions of emergency disposal”. Existing provisions related to emergency disposal efficiency, scenarios, safety and service quality are made up for the deficiencies. To make up for the deficiencies of the existing provisions related to emergency disposal efficiency, improvement of emergency disposal scenarios and guarantee of emergency disposal safety and quality, this paper puts forward suggestions on revising 15 emergency disposal provisions of the RRTM with regard to earthquake monitoring and warning, in-station foreign body invasion warning, air conditioning failure of EMU trains and forced parking of trains in sections. A fuzzy comprehensive evaluation model based on the analytic hierarchy process (AHP) is constructed to evaluate the proposed revision scheme and suggestions, which has been highly recognized by experts.

This study implements the goal of high-quality railway development.

Under uncertain circumstances, digital technologies are taken as digital transformation enablers and driving forces to integrate with medical, healthcare and emergency management research for effective epidemic prevention and control. This study aims to adapt complex systems in emergency management. Thus, a digital transformation-driven and systematic circulation framework is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance.

Aiming at adapting complex systems in emergency management, a systematic circulation framework based on the interpretive research is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance. The framework consists of four phases: (1) analysis of emergency management stages, (2) risk identification in the emergency management stages, (3) digital-enabled response model design for emergency management, and (4) strategy generation for digital emergency governance. A case study in China was illustrated in this study.

This paper examines the role those digital technologies can play in responding to pandemics and outlines a framework based on four phases of digital technologies for pandemic responses. After the phase-by-phase analysis, a digital technology-enabled emergency management framework, titled “Expected digital-enabled emergency management framework (EDEM framework)” was adapted and proposed. Moreover, the social risks of emergency management phases are identified. Then, three strategies for emergency governance and digital governance from the three perspectives, namely “Strengthening weaknesses for emergency response,” “Enhancing integration for collaborative governance,” and “Engaging foundations for emergency management” that the government can adopt them in the future, fight for public health emergency events.

The novel digital transformation-driven systematic circulation framework for public health risk response and governance was proposed. Meanwhile, an “Expected digital-enabled emergency management framework (EDEM model)” was also proposed to achieve a more effective empirical response for public health risk response and governance and contribute to studies about the government facing the COVID-19 pandemic effectively.

Emergency preparedness (EP) is one of the crucial phases of the disaster management cycle for the built environment. The body of knowledge, therefore, reports on different preparedness standards adopted by developed countries such as the United Kingdom (UK), the United States of America (USA), Canada, Japan and Australia. Other countries, however, such as the United Arab Emirates (UAE) (in the absence of its preparedness framework), have long adapted the UK preparedness standards. This has called for this study to investigate the state of EP practices in the UAE to identify the limitations and challenges it has been facing during its preparedness phase when adopting the UK preparedness standards.

Qualitative methods of data collection and documentation with the content analysis were adopted to identify the barriers faced by the preparedness phase of emergency management (EM) in the UAE. A Pilot study was therefore conducted to validate eight key elements of the EP phase identified from the literature. The state of EP phase and the extent to which the eight key elements of EP elements were practiced and the barriers in their implementation in the UAE were explored through interviews at federal (National Crisis and Emergency Management Authority) and local levels (local team of crisis and emergency management).

The study identified eight key elements of the EP phase and the associated barriers related to their implementation in the UAE. The barriers were ranked based on their severity by interviewing experts at both federal and local levels.

This paper addresses the need to investigate the state of the EP phase, its key elements and the barriers faced during its implementation in the UAE.

Due to the absence of any EP frameworks or systems in the UAE, this paper aims to validate the EP elements identified by adopting a qualitative approach.

The purpose of this paper is to identify the measures employed in the provision of patron services in Chinese academic libraries responding to the COVID-19 pandemic, noting the challenges and issues inherent in providing substantial services while undergoing a public health emergency.

This paper uses an analytical survey study of 137 Chinese academic libraries using data collected through a combination of website investigation, social media access and direct correspondences.

Over 94% of Chinese academic libraries released COVID-19-related information through their websites; the majority switched their service focus to partly or solely remotely online, including remote access, free electronic resources, virtual references reachable 24/7 and research support services deliverable online; services of print materials were altered to e-books for conveniences.

It should be noted that the survey was conducted from February 12 to April 5, 2020; because of the rapid updates to the library's website and social media channels, the status of their patron services are in the process of dynamic changes and that there should be many libraries that have adopted some patron service methods, but this study is difficult to cover comprehensively. In addition, patron services carried out offline by the surveyed libraries but not disclosed on the online platform could not be analyzed in a way that would be consistent with the data provided by the survey.

By providing evidence of the current status of patron services in Chinese academic libraries during the COVID-19 pandemic, this study helps fulfill the scant empirical attention given to the impact of nationwide public health crises on academic libraries and offers new data of the best practices that help library administrators enhance the impact, efficiency and value of library services to their target community users.