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March 30, 2020 is a day of qualitative changes in the Lithuanian education system. This day in history – at least in the history of education – will record the day when mass distance learning began in the entire Lithuanian education system. All educational activities from kindergarten to higher and adult education were organized at a distance. In fact, the idea of distance learning was not so new in Lithuania. The first steps in developing a distance learning system in Lithuania were taken 25 years ago, but before the pandemic, it was more the exception than the norm and, of course, it had never been global. But in Spring 2020, all educational institutions (in general education during 2 weeks, in higher – even only during 2–3 days) were transformed from contact to distance learning. From a few-month perspective, it can be said that, despite all the circumstances, this transformation has been quite successful. In order to better understand the reasons for this quite sufficiently successful transition, it would be worthwhile to briefly review the organization of distance learning in Lithuania until the 2020 pandemic.

The first university was founded in Italy during the early 1110s. Since that time, education has not changed much. Early college education was based on communication, a continuous dialogue between teacher and learner. College education today is based heavily on communication with the only real change, in some instances, being the method in which the teacher and learner communicate.

The global proliferation of distance learning programs has become a major phenomenon of our times. So rapid is the growth rate of distance learning options, that statistics on them are rendered out-of-date at the moment of publication. As soon as innovations in media and automation technologies have appeared, their new capabilities have been adapted to distance learning applications, fueling the growth of distance learning programs, and providing marketing tools for the promotion of newly upgraded or newly created distance learning programs and institutions. Rapid growth in a highly competitive market has led to the duplication and overlapping of new distance learning options both within institutions and across institutional and geographical boundaries.

This chapter presents a case study of the University of South Africa (Unisa), an Open Distance and e-Learning (ODeL) institution, to highlight the innovative strategies the university adopts to create inclusive learning spaces for students with hearing and visual disabilities and impairments in an ODeL environment. In doing so, this chapter first highlights the obstacles that students with hearing and visual disabilities and impairments face in the higher education sector in South Africa in general, and then closely examines the challenges these students face within a distance-learning context, with particular reference to the post-apartheid era. Subsequently, the discussion steers towards the specific context of Unisa and the approaches embraced by its Advocacy and Resource Centre for Students with Disabilities (ARCSWiD) to create an inclusive learning environment for these students. A close examination of the various sound and audio formats, as well as support services for documents in Braille, for example, for students with visual impediments and a discussion of the support systems, such as sign language interpretation, among other support structures, for students with hearing difficulties are then put forward. The chapter concludes with a discussion of the ethical issues associated with the use of assistive devices and other support structures for these students, before putting forth recommendations, and making suggestions for possible future studies.

The COVID-19 crisis has forced the majority of higher education institutions (HEIs) worldwide to transition to distance education. All countries have faced several challenges, such as the deteriorating economy, poor ICT infrastructure, and insufficient training, in their transition to distance education, with the severity of these challenges being remarkable for developing countries. This chapter aims to investigate tertiary students’ perceptions, attitudes, experiences, and expectations of their higher education journey amid COVID-19 across four developing countries: Lebanon, Afghanistan, Pakistan, and Bangladesh through an online questionnaire that was administered in each of these countries. This study found that many of the stances, attitudes, concerns, and challenges related to online learning experiences and the emergency status of higher education were common amongst the Lebanese, Afghani, Pakistani, and Bangladeshi participants. The participants across the four countries favored the physical classroom over online learning and identified the disadvantages of distance education that included lack of ICT skills, poor infrastructure, and insufficient training. The few differences that were identified across participants from these countries were mainly attributed to differences in contexts, including socio-economic and political contexts. These findings voice the concerns of one of the key stakeholders, tertiary students, that address the transition to distance education during emergency times and call for immediate intervention from decision and policy-makers.

The literature on non-traditional classroom environments claims that the changed emphasis in higher education teaching from the lecturer to students has intensified the global focus on student-centred learning, prompting colleges and universities globally to introspect, re-examine, and re-structure their pedagogical approaches in an attempt to align with national educational policies, and to position themselves favourably with potential students in an increasingly competitive higher education environment. This is an environment that now relies heavily on digital learning technologies, which has provoked scholars such as Heick (2012) to perceive the change to the virtual as one that makes higher education institutions accessible from anywhere – in the cloud, at home, in the workplace, or restaurant. The COVID-19 crisis has reinforced the need for this flexibility. These forces have put universities and colleges under pressure to implement new teaching approaches in non-traditional classroom settings that are appropriate for, and responsive to, the COVID-19 crisis and students in terms of learning and social support. This chapter identified and appraised key teaching approaches. It is evident that there are three key teaching approaches that higher education institutions have adopted for delivering learning in an emergency and in a student-centred fashion. The three approaches, which include the time and place dispersion, transactional distance, and collaborative learning approaches, embrace social support because they are grounded in social constructivism. Academics need to be fully committed to the role of social support giving – that is, emotional, instrumental, informational, and appraisal support – in order to foster student wellbeing and cognitive development as students learn together but apart in non-traditional classrooms. The hurried manner in which teaching and learning practices in many higher education institutions have been moved to the online format has led academics to violate many key principles of the approaches they have adopted. And this situation is borne out in the case study discussed in Chapter 8 of this volume. A review of current remote teaching and learning practices is required if academics are to embrace the full principles of the approaches that are appropriate for teaching and learning in non-traditional classroom contexts.

Distance education (DE) is neither a new concept nor process. Learning through postal correspondence can be traced back to more than 150 years. The avenues of DE have evolved from postal correspondence, videotaped lessons, electronic communications, to distance teaching higher education institutes. Up until the start of 2020, DE was an educational process of choice or preference. However, when WHO declared COVID-19 as a pandemic in March 2020, DE was no longer an option but rather the only choice and educational avenue for the majority of the universities worldwide; Lebanon is no exception. This chapter considered the case study of DE at Phoenicia University, Lebanon, studying instructors’ attitudes and perceptions about some of the quality attributes of DE such as interactivity, inclusiveness, and immediacy prior to and after their first online semester. A mixed methods approach was adopted, where pre- and post-test surveys were administered with 54 instructors in Spring 2020. Semi-structured interviews were conducted with 12 instructors toward the end of that semester. This study found that the participants held a more positive stance when it came to instructor immediacy following their first online semester. On the contrary, instructors’ attitudes and perceptions toward interactivity and inclusiveness did not significantly change between the pre- and post-test results, maintaining a less favorable stance of DE for these particular attributes in comparison to physical classroom education. The study concluded that overall, participants perceived DE as an efficient approach given the unprecedented crisis; nonetheless, the effectiveness of such an approach was challenged by many obstacles and limitations due to internet connection issues and the unreliable power infrastructure.

As a result of the rapid technological innovation and its disruptive power also on the educational sector, teaching and learning practices changed fundamentally and new forms of education, as well as totally new degree programmes emerged. Today, higher education institutions (HEIs) make use of different online resources and new collaborative tools by integrating digital technologies and the internet fully within the curricula. However, although online education offers numerous advantages and has the power to overcome traditional barriers in education as time and space, many higher education institutions are still struggling with issues such as fostering student collaboration on one hand and reducing feelings of social isolation on the other. In the present case study, we analyse a blended Bachelor degree programme in Management at a European business school with the aim to provide practical suggestions and inspiration for implementing e-learning and online education in higher education. The introduced case demonstrates how collaborative learning aspects, organisational and pedagogical structures, philosophical assumptions and educational settings can be combined to decrease one of the main challenges in online education, namely distance.