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Process mining (PM) has emerged as a leading technology for gaining data-based insights into organizations’ business processes. As processes increasingly cross-organizational boundaries, firms need to conduct PM jointly with multiple organizations to optimize their operations. However, current knowledge on cross-organizational process mining (coPM) is widely dispersed. Therefore, we synthesize current knowledge on coPM, identify challenges and enablers of coPM, and build a socio-technical framework and agenda for future research.

We conducted a literature review of 66 articles and summarized the findings according to the framework for Information Technology (IT)-enabled inter-organizational coordination (IOC) and the refined PM framework. The former states that within inter-organizational relationships, uncertainty sources determine information processing needs and coordination mechanisms determine information processing capabilities, while the fit between needs and capabilities determines the relationships’ performance. The latter distinguishes three categories of PM activities: cartography, auditing and navigation.

Past literature focused on coPM techniques, for example, algorithms for ensuring privacy and PM for cartography. Future research should focus on socio-technical aspects and follow four steps: First, determine uncertainty sources within coPM. Second, design, develop and evaluate coordination mechanisms. Third, investigate how the mechanisms assist with handling uncertainty. Fourth, analyze the impact on coPM performance. In addition, we present 18 challenges (e.g. integrating distributed data) and 9 enablers (e.g. aligning different strategies) for coPM application.

This is the first article to systematically investigate the status quo of coPM research and lay out a socio-technical research agenda building upon the well-established framework for IT-enabled IOC.

This paper focuses on image-to-text manuscript processing through Handwritten Text Recognition (HTR), a Machine Learning (ML) approach enabled by Artificial Intelligence (AI). With HTR now achieving high levels of accuracy, we consider its potential impact on our near-future information environment and knowledge of the past.

In undertaking a more constructivist analysis, we identified gaps in the current literature through a Grounded Theory Method (GTM). This guided an iterative process of concept mapping through writing sprints in workshop settings. We identified, explored and confirmed themes through group discussion and a further interrogation of relevant literature, until reaching saturation.

Catalogued as part of our GTM, 120 published texts underpin this paper. We found that HTR facilitates accurate transcription and dataset cleaning, while facilitating access to a variety of historical material. HTR contributes to a virtuous cycle of dataset production and can inform the development of online cataloguing. However, current limitations include dependency on digitisation pipelines, potential archival history omission and entrenchment of bias. We also cite near-future HTR considerations. These include encouraging open access, integrating advanced AI processes and metadata extraction; legal and moral issues surrounding copyright and data ethics; crediting individuals’ transcription contributions and HTR’s environmental costs.

Our research produces a set of best practice recommendations for researchers, data providers and memory institutions, surrounding HTR use. This forms an initial, though not comprehensive, blueprint for directing future HTR research. In pursuing this, the narrative that HTR’s speed and efficiency will simply transform scholarship in archives is deconstructed.

This paper aims to identify potential barriers to Industry 4.0 adoption for manufacturers and examine the changes that must be made to production processes to implement Industry 4.0 successfully. It aims to develop technology by assisting with the successful implementation of Industry 4.0 in the manufacturing process by using smart system techniques.

Multiple case studies are used in this paper by using the smart system and Matlab, and semi-structured interviews are used to collect qualitative data.

Standardization, management support, skills, and costs have been cited as challenges for most businesses. Most businesses struggle with data interoperability. Complexity, information security, scalability, and network externalities provide challenges for some businesses. Environmental concerns are less likely to affect businesses with higher degrees of maturity. Additionally, it enables the Technical Director’s expertise to participate in the measurement using ambiguous input and output using language phrases. The outcomes of the numerous tests conducted on the approaches are extensively studied in the provided method.

In this research, a multiple-case study aims to carry out a thorough investigation of the issue in its actual setting.

The paper proposes a framework for the successful deployment of Industry 4.0 (I4.0) principles in the aerospace industry, based on identified success factors. The paper challenges the perception of I4.0 being aligned with de-skilling and personnel reduction and instead promotes a route to successful deployment centred on upskilling and retaining personnel for future role requirements.

The research methodology involved a literature review and industrial data collection via questionnaires to develop and validate the framework. The questionnaire was sent to a purposive sample of 50 respondents working in operations, and a response rate of 90% was achieved. Content analysis was used to identify patterns, themes, or biases, and the data were tabulated based on specific common attributes. The proposed framework consists of a series of gates and criteria that must be met before progressing to the next gate.

The proposed framework provides a feedback mechanism to review minimum standards for successful deployment, aligned with new developments in capability and technology, and ensures quality assessment at each gate. The paper highlights the potential benefits of I4.0 implementation in the aerospace industry, including reducing operational costs and improving competitiveness by eliminating variation in manufacturing processes. The identified success factors were used to define the framework, and the identified failure points were used to form mitigation actions or controls for inclusion in the framework.

The paper provides a framework for the successful deployment of I4.0 principles in the aerospace industry, based on identified success factors. The framework challenges the perception of I4.0 as being aligned with de-skilling and personnel reduction and instead promotes a route to successful deployment centred on upskilling and retaining personnel for future role requirements. The framework can be used as a guideline for organizations to deploy I4.0 principles successfully and improve competitiveness.

This research addresses the critical challenge of fostering customer loyalty within the highly competitive landscape of the insurance industry. The study investigates the interplay between customer satisfaction, loyalty, and the influence of technology and service quality in the context of insurance services and in periods of crisis.

A quantitative research approach was employed, utilizing a structured questionnaire distributed among diverse insurance customers in Lebanon during crisis conditions. The data were analyzed using SPSS-Amos, incorporating descriptive statistics, correlation analysis, and structural equation modeling (SEM).

This research emphasizes the crucial role of customer satisfaction in fostering loyalty in the insurance sector, especially during crises. High satisfaction levels, influenced by user-friendly online platforms, positively correlate with increased customer loyalty. Technology plays a vital role in maintaining and improving satisfaction, making it a key driver during challenging times. Positive interactions between service quality and satisfaction further highlight the multifaceted impact of technology on shaping customer loyalty.

The research findings provide valuable insights with practical implications for insurers aiming to boost customer loyalty. The study recommends strategic investments in critical areas like claims processing, customer service, communication strategies, digitalization initiatives, and employee training. The study provides insights applicable particularly to insurance companies navigating crisis conditions.

This research contributes both to academic understanding and practical applications by shedding light on the distinctive challenges and opportunities faced by insurers in cultivating customer loyalty within the insurance industry during crisis. The elucidations provided serve as a foundation for developing targeted strategies to address these challenges and to leverage opportunities for enhanced customer loyalty.

Are there smart ways to find heuristics? What are the common principles behind heuristics? We propose an integrative definition of heuristics, based on insights that apply to all heuristics, and put forward meta-heuristics for discovering heuristics.

We employ Herbert Simon’s metaphor that human behavior is shaped by the scissors of the mind and its environment. We present heuristics from different domains and multiple sources, including scholarly literature, practitioner-reports and ancient texts.

Heuristics are simple, actionable principles for behavior that can take different forms, including that of computational algorithms and qualitative rules-of-thumb, cast into proverbs or folk-wisdom. We introduce heuristics for tasks ranging from management to writing and warfare. We report 13 meta-heuristics for discovering new heuristics and identify four principles behind them and all other heuristics: Those principles concern the (1) plurality, (2) correspondence, (3) connectedness of heuristics and environments and (4) the interdisciplinary nature of the scissors’ blades with respect to research fields and methodology.

We take a fresh look at Simon’s scissors-metaphor and employ it to derive an integrative perspective that includes a study of meta-heuristics.

Since 2010, the eastern Mediterranean has witnessed a transformative narrative with the discovery of natural gas reserves off the coasts of Cyprus and Israel. This pivotal development has drawn attention to the region, where Egypt, Israel, Cyprus, Turkey, and Greece share maritime borders. The emergence of natural gas has reshaped geopolitical dynamics, and Western countries assume to reduce their reliance on Russia for energy supplies. This chapter explores the magnitude of natural gas discoveries and production in Cyprus and Israel, examining the interconnection of their fields and the ambitious endeavor of laying a 1,900-km underwater pipeline to the Greek island of Crete. Additionally, it highlights the pivotal roles played by key regional actors such as Israel, Turkey, and Egypt in shaping security and energy negotiations. However, Turkey has a significant position in the eastern Mediterranean and the Middle East, but tensions have arisen as neighboring countries seek to limit Turkey’s involvement in regional energy discussions, viewing its policies as a potential threat, thereby exacerbating Turkey’s regional interventions, particularly in Cyprus. Each of these countries in the Middle East is struggling to get more of the cake. Above all, Israel has been a gas importer throughout its history and now dreams of becoming a natural gas exporter to Europe.

The main aim of this article is to broaden the notion of strategic intent in public relations. It also develops an understanding of the social value of what can be defined as the first modern health communication campaign in Europe based on strategic intents and the development of modernity.

The study is based on both historical research and empirical material from the Norwegian tuberculosis campaign from 1889 up to 1913, when Norwegian women achieved suffrage. The campaign is analysed in the framework of modernity and social theory. The literature on lobbying and social movements is also used to develop a theoretical framework for the notion of strategic intent.

The study shows that strategic intent can be divided into two layers: (1) the implicit strategic intent is the real purpose behind the communication efforts, whereas (2) the explicit intent is found directly in the communication efforts. The explicit intent may be presented as a solution for the good of society at the right political moment, giving an organisation the possibility to mobilise for long-term social changes, in which could be the implicit intent.

The distinction between explicit and implicit strategic intent broadens our understanding on how to make long-term social changes as well as how social and political changes occur in modern societies. The article also gives a historical account of what is here defined as the first modern health communication campaign in Europe and its social value.

The purpose of the study is to address concerns regarding the subjectivity and imprecision of decision-making in table tennis refereeing by developing and enhancing a sensor node system. This system is designed to accurately detect the points on the table tennis table where balls collide. The study introduces the twined-reinforcement chimp optimization (TRCO) framework, which combines two novel approaches to optimize the distribution of sensor nodes. The main goal is to reduce the number of sensor units required while maintaining high accuracy in determining the locations of ball collisions, with error margins significantly below the critical 3.5 mm cutoff. Through complex optimization procedures, the study aims to improve the efficiency and reliability of decision-making in table tennis refereeing by leveraging sensor technology.

The study employs a design methodology focused on developing a sensor array system to enhance decision-making in table tennis refereeing. It introduces the twined-reinforcement chimp optimization (TRCO) framework, combining dual adaptive weighting strategies and a stochastic approach for optimization. By meticulously engineering the sensor array and utilizing complex optimization procedures, the study aims to improve the accuracy of detecting ball collisions on the table tennis table. The methodology aims to reduce the number of sensor units required while maintaining high precision, ultimately enhancing the reliability of decision-making in the sport.

The optimization research study yielded promising outcomes, showcasing a substantial reduction in the number of sensor units required from the initial count of 60 to a more practical 49. The sensor array system demonstrated excellent accuracy in identifying the locations of ball collisions, with error margins significantly below the critical 3.5 mm cutoff. Through the implementation of the twined-reinforcement chimp optimization (TRCO) framework, which integrates dual adaptive weighting strategies and a stochastic approach, the study achieved its goal of enhancing the efficiency and reliability of decision-making in table tennis refereeing.

This study introduces novel contributions to the field of table tennis refereeing by pioneering the development and optimization of a sensor array system. The innovative twined-reinforcement chimp optimization (TRCO) framework, integrating dual adaptive weighting strategies and a stochastic approach, sets a new standard for sensor node distribution in sports technology. By substantially reducing the number of sensor units required while maintaining high accuracy in detecting ball collisions, this research offers practical solutions to address the inherent subjectivity and imprecision in decision-making processes. The study’s originality lies in its meticulous design methodology and complex optimization procedures, offering significant value to the field of sports technology and officiating.