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In this article, we reflect on how smart technology is transforming service research discourses about service innovation and value co-creation. We adopt the concept of technology smartness’ to refer to the ability of technology to sense, adapt and learn from interactions. Accordingly, we seek to address how smart technologies (i.e. cognitive and distributed technology) can be powerful resources, capable of innovating in relation to actors’ agency, the structure of the service ecosystem and value co-creation practices.

This conceptual article integrates evidence from the existing theories with illustrative examples to advance research on service innovation and value co-creation.

Through the performative utterances of new tech words, such as onlife and materiality, this article identifies the emergence of innovative forms of agency and structure. Onlife agency entails automated, relational and performative forms, which provide for new decision-making capabilities and expanded opportunities to co-create value. Phygital materiality pertains to new structural features, comprised of new resources and contexts that have distinctive intelligence, autonomy and performativity. The dialectic between onlife agency and phygital materiality (structure) lies in the agencement of smart tech–enabled value co-creation practices based on the notion of becoming that involves not only resources but also actors and contexts.

This paper proposes a novel conceptual framework that advances a tech-based ecology for service ecosystems, in which value co-creation is enacted by the smartness of technology, which emerges through systemic and performative intra-actions between actors (onlife agency), resources and contexts (phygital materiality and structure).

The purpose of this article is to develop a contemporary understanding of genre as digital social action. Particular emphasis will be on archiving, tagging, and searching as social actions afforded by digital media as a function of their materiality.

The approach is critical analysis and discussion.

It is shown through an examination and a concrete example of how the genre is understood as digital social action, how the materiality of digital media affords particular communicative actions.

The article contributes with an understanding of the genre as digital social action consisting of two communicating parts: users’ actions and materiality.

The purpose of this paper is to examine how the material nature of legacy technology makes its users passionately prefer it over its digital alternatives.

This ethnographic study uses data from 26 in-depth interviews with vinyl collectors, augmented with longitudinal participant–observation of vinyl collecting and music store events.

The findings reveal how the physicality of vinyl facilitates the passionate relationships (with music, the vinyl as performative object and other people) that make vinyl so significant in vinyl users’ lives.

As this study examines a single research context (vinyl) from the perspective of participants from three developed, Anglophone nations, its key theoretical contributions should be examined in other technological contexts and other cultures.

The findings imply that miniturisation and automation have lower limits for some products, material attributes should be added to digitised products and that legacy technology products could be usually be reframed as tools of authentic self-expression.

This study explains what can happen beyond the top of the “S” curve in the Technology Acceptance Model, furthering our understanding of consumers’ reactions to the proliferation of digital technology in their lives.

This paper aims to explore the opportunities and challenges that immersive virtual reality (VR) technologies pose for archival theory and practice.

This conceptual paper reviews research on VR adoption in information institutions and the preservation challenges of VR to identify ways in which VR has the potential to disrupt existing archival theory and practice.

Existing archival approaches are found to be disrupted by the multi-layered structural characteristics of VR, the part–whole relationships between the technological elements of VR environments and the three-dimensional content they contain and the immersive, experiential nature of VR experiences. This paper argues that drawing on perspectives from phenomenology and digital materiality is helpful for addressing the preservation challenges of VR.

The findings extend conceptualizations of preservation by identifying gaps in existing preservation approaches to VR and stressing the importance of “experience” as a central element of archival practice and by emphasizing the embodied dimensions of interpreting archival records and the multiple scales of materiality that archival researchers and practitioners should consider to preserve VR.

These findings provide guidance for digital curators and preservationists by outlining the current thinking on VR preservation and the impact of VR on digital preservation strategies.

This paper gives new insight into VR as an emerging area of concern to digital curation and preservation and expands archival thinking with new conceptualizations that disrupt existing paradigms.

This paper presents the applied research and design work on innovative and sustainable building products developed by an undergraduate architecture seminar course. It presents the case for innovative uses of cement-based products, while framing the proposals within a global shift toward environmentally responsive and bio-integrated materials.

The methodology utilizes a process of hybridization between digital fabrication and analog making methods that is framed within the larger design discourse and that intersects the digital design process with material know-how. The approach engages local problematics and applies advanced technology and the integration of natural behaviors to develop a rich applied design method.

Through the presented work and proposed building products, critical findings and outcomes emerge, ones that relate to the design process itself and others to the designed products.

The research presented here proposes novel approaches to cement-based building systems utilizing digital and analog fabrication, and original design solutions that engage with their context and provide active and crucial environmental performance.

‘What is the meaning of the process of body quantification?’ – This is the central question of this chapter. With it, the author intends to question and analyse the way the body relates to new technologies and new technical procedures, and how these depend on the body itself to constitute themselves as mediating cultural forms. To make this enquiry feasible, the author shall critically examine the status of ‘object’ to which the body has been relegated by the myths of quantification, notably those concerning the universal symbolic character of numbers and measurement techniques. If the body is considered as a mere ‘quantified object’, then it is unlikely to be distinguished from other objects subjected to the same process. Consequently, it will easily tend to support the imaginary of technological determinism that prevails in our societies. Health trackers for personal use are, today, a good example of how the body is a fundamental element of such imaginary, since the feeling of control that they nurture in their users is also connected with the possibility of sharing information about the body itself. Given all these factors, the author intends to argue that, instead of being a simple quantified object, the body is, for new quantification technologies (namely those related to self-care), a ‘medium of the media’, insofar as it reinforces the effects of technological mediation processes, and potentialises the increased digital convergence of media. Recognising this means, finally, that the imaginary of quantification and associated techno-myths are also stimulated and reproduced by an extra-discursive somatic level inherent in the empirical use we make of technological devices.

The purpose of this paper is to investigate how digital and physical product development can be successfully coordinated and which new product development and contextual practices are suitable for the combined digital-physical product development process.

The paper is based on a multiple-case study within one company with three digital-physical product development projects as the units of analysis. The data collection and analysis are guided by an existing research model. The case study is used deductively to illustrate the model.

When combining digital and physical development processes, one or both need to change. This may lead to sub-optimization of one or both of the processes but optimizes the combined digital-physical process. Various development and coordination practices as well as contextual measures must be put into place to improve fit to the digital-physical process characteristics and mixed materiality.

The paper illustrates the research model with case evidence and suggests tentative theory in the form of propositions. Further research needs to explore the impact of the practices and contextual measures proposed.

This research proposes a range of conditions facilitating the successful development of digital-physical products.

This paper is among the first to empirically explore the complex process of digital-physical product development. Taking a process perspective and focusing on organizational and managerial practices and the influence of context, organization theory is used as the theoretical lens.

The purpose of this study is to provide a discussion on how to apply Genette's concept of the paratext to analyze digital documents. The article argues that the concept, despite its shortcomings, is useful because it gives us the terminology to analyze elements often ignored and overlooked.

By taking Gérard Genette's concept of the paratext as point of departure, the paper focuses on three controversial issues in the scholarly work about paratext and digital documents: the division of paratext into peritext and epitext, the explosive growth of paratext and the question of authorization of text and paratext.

Questions related to the spatial division of the paratext into peritext and epitext, the difficulty of where to draw the line between text and paratext and the question of authorization are not new for digital documents but did already occur in the analog world. Even if many decisions like what to include and what to exclude in an analysis are left to the researcher, this does not mean that Genette's concept is unsuitable for digital documents. On the contrary, the concept gives us the terminology to analyze elements of often ignored and overlooked, also for digital documents.

As a scholar in the humanities the author can only relate to and therefore analyze what the author can experience and observe on screen level.

In providing a discussion of digital documents and some of the controversial issues discussed by other researchers, this article shows the relevance of Genette's concept, also for our work with digital documents.