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The purpose of this paper is to present developments in designing out crime policy in Western Australia (WA) as a case study example, discussing the innovative designing out crime strategy, a systematic attempt at embedding such ideas within government policy.

This paper reports on the systems approach adopted by the WA Government, which draws together three key themes of designing out crime, namely: the design of the built environment, the ongoing management of the built environment and the use of product design to reduce opportunities for crime. The systems perspective is underpinned by an evidence‐based approach across these three areas.

Many existing international approaches to designing out crime are arguably limited, piecemeal and largely uncoordinated. This strategy represents a comprehensive and holistic policy commitment to designing out crime.

The effectiveness of this strategy is as yet unknown, but it arguably represents a comprehensive approach to embedding designing out crime within public policy frameworks. The future will ultimately judge the success or failure of this policy and key performance indicators are presented as part of the strategy.

It will be challenging to monitor the progress of this vision and whether adequate resources are made available to appropriate agencies to deliver the desired outcomes from the various actions identified within the strategy.

No national or state jurisdiction has attempted to develop designing out crime policy in such a comprehensive manner and WA's designing out crime strategy arguably represents a truly proactive policy framework and a comprehensive vision and plan for action to reduce opportunities for crime in the design, planning, development and maintenance of the built form and in the design of products.

Concurrent designing of products, processes and supply chains (three‐dimensional concurrent engineering (3‐DCE)) has proved to be beneficial in rendering holistic, market‐responsive architecture to organizations through linkages created by dynamic capability development and innovation. The purpose of this paper is to investigate the promises of 3‐DCE in synthesizing and sustaining critical success factors (CSFs) for organizations, and also to underpin the existing gap between its offerings in devising the CSFs and the “real solutions” essential in a dynamic system's perspective.

The paper adopts an intermediary approach combining both explanatory and exploratory researches. The conceptual framework of the paper is based on a matrix for organizational mapping of textile, clothing and fashion (TCF) firms prepared through content analysis. This is followed by an extensive semi‐structured survey. The selection of firms was based on contacting TEKO and Europages. Usable responses were obtained from 42 firms for detailed analysis, making the response rate around 15 percent.

The results were manifold. It showed that most of the key success factors are synthesized and sustained through 3‐DCE designing. The paper also highlights the necessity of incorporating intangible value propositions of culture, leadership and governance, knowledge, image and relationship into the 3‐DCE model to generate an “extended 3‐DCE” framework for mediating operational performance and hence organizational success. Such a model required in a dynamic environment is argued to show a fit to represent a design for resilience perspective, requiring further research.

First, the selection of sample size of organizations was small and arguments regarding its representation of the Swedish TCF firms' population could be raised. So the claims and propositions of the paper cannot be widely generalized. Second, the responses to the survey were based on judgments of the company top management and could vary if intra‐organizational responses were considered.

The findings from the paper can be beneficial for organizations to understand the key areas in which to invest and how to invest their resources and time, as CSF identification is largely qualitative and can result in differing opinions in pinpointing them. It is thus recommended to synthesize or identify them from the 3‐DCE perspective.

The paper is original in realizing how 3‐DCE can be instrumental in devising CSFs in organizations and also what factors needs to be incorporated into its “extended” framework to match the requirements for organizations in a dynamic environment.

Playful work design (PWD) is a set of proactive strategies implementing fun and self-challenge at work to actively create better work conditions. Following the job demands-resources theory, this study aims to investigate the effects of PWD’s dimensions – i.e. “designing fun” and “designing competition” – on task and contextual performance (Study 1) and on the dimensions of organizational citizenship behaviors (OCBs) – i.e. altruism, conscientiousness and civic virtue (Study 2). Furthermore, the present research investigates the mediating role of work engagement (WE) for both studies.

Two samples of 339 and 141 Italian workers participated by filling in a self-report questionnaire. Measuring models and hypotheses have been tested by structural equation models.

Results suggest that WE partially mediates the relationship of the “designing competition” subdimension of PWD with task and contextual performance (Study 1) and with conscientiousness and civic virtue of OCBs, while “designing fun” shows a positive direct relationship only with altruism (Study 2).

This paper contributes to expanding knowledge about PWD’s effectiveness in facilitating performance and positive behaviors. Furthermore, it disentangles the different effects of PWD’s dimensions on performance. In light of the results, both employees and managers should be aware of the beneficial consequences of introducing fun and self-competitiveness when completing their own work activities.

This paper aims to develop a systematic framework of strategy of designing around existing patents in enterprises' innovative activities. After reviewing the choice of strategy and principle of the design to evade the existing patents, this paper discusses how to select the target patent under enterprise's strategy, before finally taking the designing around existing patent based on patent standardisation as an successful implementation of innovative process.

This is an exploratory research with a case study of critical technology of OTFT to illustrate the application of the proposed strategy. The choice of strategy of designing around existing patents is analyzed on the basis of judgments of patent infringement, and a framework of selecting target patent is proposed for the development of strategy of designing around existing patents as an innovation process.

This research suggests that technology innovation based on designing around existing patent should focus on choosing technology from the target patent of critical technology, choosing a policy that can balance the risk of patent infringement and costs of technology innovation and combining the policy of designing around existing patent and the application of TRIZ theory.

The framework proposed in this paper provides an alternative strategy of technological innovation for technology follower firms.

Competency-based measure is increasingly evident as an effective approach to tailoring training and development for organisational change and development. With design stage widely reckoned as being decisive for construction waste minimisation, the purpose of this paper is to identify designers’ competencies for designing out waste.

Due to paucity of research into competency for construction waste mitigation, this study corroborates verbal protocol analyses (VPA) with phenomenological research.

Combining findings from the two methodological approaches, competencies for designing out waste are grouped into five categories, three of which are largely task related and two being contextual competencies. The study suggests that design task proficiency, low waste design skills and construction-related knowledge are indispensable task competencies, while behavioural competence and inter-professional collaborative abilities are requisite contextual competencies for designing out waste. In concurrence with task-contextual theory of job performance, personality variables and cognitive abilities are found to influence one another. This suggests that both task and contextual competencies are not only important, they are less mutually exclusive with respect to designing out waste.

This study implies that apart from commitment and dedication of designers to waste minimisation, design and firm practices are expected to be adapted to the industry’s standard.

Basis for training needs of design professionals as well as redeployment criterion are further elaborated in the paper. By enhancing competencies identified in this study, construction waste would not only be significantly designed out, adequate cost saving could be made as a result of waste reduction.

Designing with a positive lens is inspired by positive psychology, which turns attention away from the treatment of dysfunctions and toward the encouragement of human strengths. I present a positive design method that is inspired by Appreciative Inquiry and draws on a comprehensive theory of design from sculpture. By incorporating a comprehensive theory of sculpture as a guide for designing with a positive lens, we can take advantage of design lessons from the arts, and strengthen the positive design movement in all stages of the design development process. From a theory of sculpture we see that designing includes forming. Forming, in turn, always involves two opposed energies, which can be thought of as a warm and a cold, or an inside and an outside, force. By using a theory of sculpture to guide designing with a positive lens, we reframe our attempts to create new information and organization designs so as to make them achievable even though the positive designer is not an artist. Design thinking and design processes based on a theory of sculpture can ease our dependence on artistic creativity and expand the organizational impact of a positive lens.

This paper offers design cybernetics as a theoretical common ground to bridge diverging approaches to design as they frequently occur in collaborative design projects. Focusing on the education of architects and structural engineers in China, the paper examines how compatible approaches to design can be established in both disciplines.

The paper analyses relevant literature as well as observations from Chinese practice and academia. Design cybernetics is introduced and examined as a basis for establishing shared narratives to support cross-disciplinary collaborations involving architects and structural engineers.

Design cybernetics offers a body of vocabulary and a rich resource of strategies to address applied designing across design-oriented disciplines such as architecture and science-based disciplines such as structural engineering. The meta perspective of design cybernetics also provides a basis for the implementation of pedagogy supporting cross-disciplinary collaboration in applied design.

The scope of the paper is limited to the examination of the theoretical framing as well as the implementation of pedagogy in the cultural and geographical context of China.

The paper outlines several design cybernetic strategies for pedagogy in support of cross-disciplinary collaborative design processes and illustrates their implementation in applied design education.

Addressing a significant and persistent gap between the two disciplines of architecture and structural engineering in the context of Chinese building practice, this paper examines the particularities of this context and presents an educational approach to support cross-disciplinary collaboration that has value in and beyond the context of China.

The purpose of this paper is to explore the complexities in dashboard design process.

The authors chose case study research, following Benbasat et al. (2002) who argued that it is suitable for information system research, as researchers could perform the study in the organisation as a natural setting. As a result, the authors could learn and generate insights from practice. Another reason was mainly as the phenomenon being studied cannot be taken away from its context (Yin, 2003). In addition, through case study, the authors aim to achieve a deeper understanding and richer descriptions on the subject of research in a “real-world context” (Yin, 2012). In addition, it aims to understand the intricacy of the processes going on in the organisation by focusing more towards organisational rather than the technological issues (Benbasat et al., 1987).

Through research, the authors highlighted that it is important to align the dashboard design with the organisation’s visions and goals. This creates a more persuasive rationale for adoption amongst the users, as they could use the dashboard as a means to assist them in achieving the vision and goals of the organisation. More importantly, the analysis clearly indicates the need to consider the creation of a dashboard as a holistic exercise. The intricate processes of designing a dashboard are often underestimated. Instead of focusing into a specific aspect (such as user interface or functionality) of designing dashboards, the authors should look into the multi-faceted aspects in designing an effective dashboard.

This paper articulates the findings from a single case study. However, arguably, the results of this study are transferable to other entities responsible for designing business intelligence (BI) and business analytics dashboards. Research on dashboard design and the use of design thinking across different type organisations is currently ongoing to allow for cross-case analyses.

The study has determined that interdisciplinary and cross-functional group communications play a significant role in designing a dashboard. The ability to collaborate with “data owners”, would be dashboard users, managers of the technical infrastructure, and process owners leads to a workable and effective dashboard. In this sense, design thinking could be used and/or regarded as a holistic, creative and solutions-oriented framework.

With an increasing interest on BI and business analytics, dashboards have an increasingly pivotal role in providing a summary of data for business users. The literature review shows in designing a dashboard; there is much emphasis on the graphical user interface and in providing features and functionalities for the dashboards. This paper presents a case study outlining the key considerations of a team in charge of business analytics and dashboard creations for a university. Through the case study analysis, the authors explore the key aspects that influence a dashboard design and analyse the design processes using the concept of design thinking as the theoretical framework.

The purpose of this paper is to examine how empowering consumers by means of co-designing activities influences both positive and negative consumer engagement with new service innovations.

Two experimental studies tested the proposed hypotheses. Participants were asked to imagine co-designing a hypothetical innovation, and then respond to scales that measured intervening variables. The first study measured participants’ valuation of the innovation as well as the intention to recommend it. The second study partially replicated the first one but measured participants’ perceived severity after a scenario where the innovation failed to deliver its promised performance.

Empowerment triggered a higher sense of engagement through the mediating effects of sense of power and psychological ownership. Subsequently, this effect not only drove more positive evaluations of the innovation but also exacerbated negative evaluations if the service innovation was not delivered successfully.

The current study highlights the importance of adopting a psychological perspective toward engagement and shows a balanced view of empowerment in the context of new service innovations.

The purpose of this work is to make a distinction between supportive and operative information systems. The overall aim is to find and argue for a methodology approach which is relevant for designing supportive information systems.

The focus of this work is on the fundamental philosophical conditions for a methodology that can be used for designing supportive information systems. The analyses are founded on works by James G. Miller, John P. van Gigch and C. West Churchman, which means that living systems theory, the metamodeling approach, according to van Gigch, and Churchman's inquiring systems have been used to highlight epistemological considerations that this sketch of a methodology is based on.

Two kinds of information systems have been stressed: operative and supportive information systems. The differences between them are described and their distinction has been accomplished by using, i.e. Miller's theory. The methodology approach bears a strong resemblance to that of system design, according to van Gigch, and that of interactive planning, according to Russell L. Ackoff. The following phases of a sketch of a methodology for designing supportive information systems have been identified: identification phase, specification phase, design phase, and implementation phase.

The different conditions for designing operative and supportive information systems are described. An epistemological contribution related to the basis for a methodology is given. The value of the paper is that it emphasises that the selection and development of a methodology is not a trivial matter.