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In the context of tourism and hospitality studies, the potential of action research for generating robust actionable knowledge has not been yet realized. This chapter provides an account of the theory and practice of action research, demonstrates how it may be designed and implemented, and how it may generate actionable knowledge. It provides illustrative examples and shows how this research approach aligns effectively with some of the themes that currently engage the attention of researchers in the fields of tourism and hospitality such as process improvement, sustainability, and community-based tourism development. Thus, it makes a case for more widespread use of action research in the field.

The purpose of this chapter is to examine the budgeting process in a local church from a social capital perspective. The social capital provides novel insights into the construction of budgets and its social aspects. A qualitative case study was adopted, with an interpretive methodology. Semi-structured interviews were used to interview 14 managers involved in the budgeting process at a local independent church. The interview data were supplemented by documentary evidence. Nahapiet and Ghoshal (1998) framework of social capital was used to analyse the data. The main finding was that budgeting was found to be a social process – that can best be explained by social capital theory. There may be an element of self-selection, as the church agreed to participate in the study and chose to allow a researcher to examine social aspects of its budgeting process. The chapter contributes to both social capital theory and church literature. Social capital provides novel insights into the construction of budgets and its social aspects. In addition, contemporary budgeting practices are studied in a church in a denomination and country not previously studied.

The purpose of this case study was to explore senior librarians’ perceptions of successful leadership skills in the 21st century. The data gathered from 10 senior library leaders consisted of demographic information and responses to six open-ended interview questions. From the NVivo 10 analysis, several significant themes emerged regarding successful library leadership skills in the 21st century at two levels: foundational and interpersonal. At the foundational level, technical and knowledge skills form the building blocks for the next level of interpersonal skills. Persuasion and collaborative skills are interwoven with these interpersonal skills, both of which are at the core of the postindustrial paradigm of leadership. These two levels of skills, with an emphasis on persuasion skills, should form the basis of succession planning programs for next generation librarians. Implementing such programs could lead to increased leadership diversity, greater job satisfaction, improved job performance and effectiveness, all of which help retain librarians and ease staff shortages. Further studies are recommended.

This chapter defines culture and explains the different conceptual models developed by critical researchers in the field. First, the authors explain why it is essential for us to learn to see our cultures. Next, the chapter breaks the conceptual model of culture into its essential elements, including assumptions, beliefs, values, behaviors, and artifacts. The authors explain why and how each organization’s culture is unique – and walk through the factors that influence our organizational cultures. Finally, the chapter reminds us that it is hard to deliberately change an organization’s culture, because it is inherently dynamic. Instead, each organization should strive to understand how these factors affect our organizations.

This chapter focuses on the middle level of organizations. It is a critical synthesis level for culture. The authors explain how this level is influenced by the higher and lower levels of the organizational culture. The authors discuss how factors from the higher and lower levels may affect this level. It is at this level that culture has the greatest effect on an organization’s business capabilities, and therefore its operations and performance.

The adverse effect of plastic pollution on the tourism industry is one of the emerging research areas in the field of sustainable tourism over the past years. However, there is a lack of discussion on this issue in the academic platforms. Considering this, in this chapter, a scientometric analysis of 110 academic publications from the Web of Science (WoS) between 1999 and 2021 related to plastic pollution and tourism is presented. A bibliometric analysis using CiteSpace was utilised to analyse the data to present the keyword timezone, collaboration network and co-citation network. The analysis shows that the publications in this field have increased rapidly, and it has become an emerging and interdisciplinary research topic. Scholars from Australia, Spain, Brazil and China have published most on the topic. The Chinese Academy of Science with four articles is the largest contributor in this field among other institutions. Moreover, citizen science is found to be a new keyword coming up in recent years, and human health is one of the major concerns. The findings from this study provide valuable insights for the academicians and policy makers in understanding the issue.