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Organizational behavior scholars have long recognized the importance of a variety of emotion-related phenomena in everyday work life. Indeed, after three decades, the span of research on emotions in the workplace encompasses a wide variety of affective variables such as emotional climate, emotional labor, emotion regulation, positive and negative affect, empathy, and more recently, specific emotions. Emotions operate in complex ways across multiple levels of analysis (i.e., within-person, between-person, interpersonal, group, and organizational) to exert influence on work behavior and outcomes, but their linkages to human resource management (HRM) policies and practices have not always been explicit or well understood. This chapter offers a review and integration of the bourgeoning research on discrete positive and negative emotions, offering insights about why these emotions are relevant to HRM policies and practices. We review some of the dominant theories that have emerged out of functionalist perspectives on emotions, connecting these to a strategic HRM framework. We then define and describe four discrete positive and negative emotions (fear, pride, guilt, and interest) highlighting how they relate to five HRM practices: (1) selection, (2) training/learning, (3) performance management, (4) incentives/rewards, and (5) employee voice. Following this, we discuss the emotion perception and regulation implications of these and other discrete emotions for leaders and HRM managers. We conclude with some challenges associated with understanding discrete emotions in organizations as well as some opportunities and future directions for improving our appreciation and understanding of the role of discrete emotional experiences in HRM.

Workplace voice is well-established and encompasses behaviors such as prosocial voice, informal complaints, grievance filing, and whistleblowing, and it focuses on interactions between the employee and supervisor or the employee and the organizational collective. In contrast, our chapter focuses on employee prosocial advocacy voice (PAV), which the authors define as prosocial voice behaviors aimed at preventing harm or promoting constructive changes by advocating on behalf of others. In the context of a healthcare organization, low quality and unsafe patient care are salient and objectionable states in which voice can motivate actions on behalf of the patient to improve information exchanges, governance, and outreach activities for safer outcomes. The authors draw from the theory and research on responsibility to intersect with theories on information processing, accountability, and stakeholders that operate through voice between the employee-patient, employee-coworker, and employee-profession, respectively, to propose a model of PAV in patient-centered healthcare. The authors complete the model by suggesting intervening influences and barriers to PAV that may affect patient-centered outcomes.

To reflect what a teacher’s inner voice mediated by a video observation and discussion revealed about the process of change in literacy practices.

Nexus Analysis (NA) (Scollon & Scollon, 2004) was used in studying the teacher’s self-reflective dialogue for identifying the teacher’s (the first author) ways of being in the nexus of old and new literacy practices – in the process of change in the context of literacy practices. These ways of being were reflected on further in the study in the collaboration with the other authors.

The teacher’s ways of being balanced between “not knowing” and “knowing” connected both personal and professional aspects of learning.

Inner states of professional learning processes imply that both personal and professional support is needed in educational changes, such as the change in literacy practices. Video observations and discussion should thus not only concentrate on practical or theoretical issues of professional learning, but on promoting and offering safe spaces for reflection on subjective learning experiences.

Purpose – Despite a long-standing interest in the responsibility of organisations, transgressions do occur. This raises questions about how these occur when there is so much focus on the legitimacy of organisations in being responsible. In this chapter, we draw on metaphors of communication as transmission and meaning making to consider the communicative approaches to CSR.

Methodology/approach – This chapter is a conceptual chapter drawing on literature review and cases to illustrate insights.

Findings – We suggest that while transmission models focus on highlighting responsibility, it is within the meaning making approaches that opportunities for responsibility and irresponsibility emerge as organisations and society negotiate the boundaries of organisational behaviours.

Implications – We suggest implications for how the meaning and criteria of ethical corporate behaviour are constructed.

Originality and value – CSR has not been studied extensively through a communication lens. An extensive literature review of various communication approaches to CSR that forms the foundation of this chapter offers important insights into how responsibility and irresponsibility are constituted through communicative efforts of organisations.

What I refer to as a “monological” tendency is clearly seen in Spector and Kitsuse’s definition of their central term: …we define social problems as the actions of individuals or groups making assertions of grievances and claims with respect to some putative conditions (2001, p. 75).There is no mention here of audiences who hear such claims and grievances. The definition suggests that social problems are spoken into existence unilaterally by those who are especially aggrieved by perceived conditions of group life. Speakers are thus of primary importance, while listeners are not. There is likewise no reference to interactions between speakers and their audiences.

We stress the public demand for accountability of global brands and the rise in normative public brand evaluations in online networks. To gain an empirical and theoretical understanding of these phenomena, we introduce the notion of public brand auditing, which refers to public agents collectively contrasting brands against a multiplicity of shared understandings of what is worthy and good.

Convention theory serves as a theoretical lens to conceptualize public brand auditing, since it provides a normative framework of orders of worth based on which the appropriateness of actions are judged. Empirically, we conduct a netnographic study and illustrate public auditing strategies with online discussions about Google on the Slashdot platform.

We find that public brand auditing comprises two major auditing strategies: drawing leeways of acceptable brand conduct and allocating responsibilities.

Approaching public forms of normative brand judgments from a convention theory perspective allows researchers to better understand how the public holds brands accountable and evaluates brand conduct against higher-order principles.

The concept of public brand auditing helps managers to understand and approach the normative basis of both positive and negative brand judgments.

We urge brands to monitor public demand for accountability and emphasize the importance of the civic, market, and industrial orders of worth in guiding brand conduct.

This paper offers a conceptualization of and a framework for investigating public brand auditing phenomena.

Corporate Social Responsibility.

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

This case is about the conflict between Prof Bakar, the new Dean of Progressive Technical University (PTU), and the lecturers teaching the social innovation course. PTU was established in 1985 to provide opportunities for rural students to pursue technical education. Both parties had differing opinions over the suitability of projects in the social innovation curriculum. Dean Bakar was adamant that CSR is charity-based and therefore not suitable for the social innovation class. As the case unfolded, it was clear that each lecturer had different views about the course – indicating the wide-spectrum of views on the relationship between CSR and social innovation as well as social entrepreneurship. The case provides opportunities to deliberate on what constitutes “social purpose,” the 17 sustainable developmental goals, the global movement of social entrepreneurship and social innovation, impact investing and harvesting, as well as indigenous wisdom. The main trigger of the case is how to resolve the conflict and come up with an improved version of the course content, as well as a comparison framework for CSR, social innovation, and social entrepreneurship.

Using this case study, the students will be able to:

• compare CSR, social innovation, and social entrepreneurship;

• understand CSR activities and explain their main features based on the given case facts;

• analyze and solve the conflict between Dean Bakar and the six social innovation lecturers;

• propose solutions on how to review the social innovation course; and

• discuss how different perceptions could affect decision-making.

compare CSR, social innovation, and social entrepreneurship;

understand CSR activities and explain their main features based on the given case facts;

analyze and solve the conflict between Dean Bakar and the six social innovation lecturers;

propose solutions on how to review the social innovation course; and

discuss how different perceptions could affect decision-making.

When individuals routinely lack access to interactions that build emotional energy (EE), they use indirect routes to maximize EE. They build strategies around attempting to minimize the loss of EE. I refer to these indirect routes as defensive strategies. Defensive strategies reflect what psychologists refer to as an internal locus of control – placing control over one’s circumstances within one’s self rather than outside in one’s environment. While an internal locus of control may help an individual to adapt to their current situation, it also helps to preserve the status quo. I focus on the case of staying with an abusive domestic partner as an illustration of the social dynamics that underlie apparently self-destructive behavior and the preservation of abusive interaction patterns, including: the formation of defensive strategies, the emotional and cognitive implications of relying on defensive strategies, the situations that are likely to lead to the cessation of defensive strategies in favor of proactive strategies, and the social implications of defensive strategies.

In a context of increasing globalization and neoliberal restructuring and with labor's power diminishing vis-à-vis employers, American workers have turned in recent years to community-based campaigns targeting local government. These mobilizations have received considerable attention from scholars who see this emerging community orientation as a significant strategic innovation. This study, alternatively, focuses on the subjective and ideological consequences of such mobilizations for those engaged in protest. In particular, it seeks to extend social movement theory regarding the transformative impact of collective action by asking: how do distinct forms of collective action bring about particular kinds of consciousness and identity among participants?

Scholars rooted in a variety of traditions – from theorists of “post-industrial” society and “new” social movements to state theorists and geographers – have suggested that identities fostered at the local level are characterized by a “defensive,” “introverted,” or “retrospective” quality. This study examines a local mobilization, the case of a living wage campaign in Chicago, which deviates from these expectations. Through an analysis of interviews with participants, I find that instead of spurring defensiveness the campaign engendered a citizenship identity that was both active and inclusive. In explaining why my findings diverge from existing theories of identity formation, my analysis highlights three conceptual deficiencies in the literature with respect to (1) the distinction between local versus transnational collective action, (2) the relationship between social movement goals/tactics and outcomes, and (3) the prioritization of “new” social movements over the labor movement. Examining the citizenship identities that developed during Chicago's living wage campaign is instructive, finally, for understanding the sources of counter-hegemonic subjectivity within a broader context of eroding citizenship rights and a dominant market fundamentalist ideology. More generally, this analysis paves the way for a more productive engagement among theories of social movements, citizenship, labor, and globalization.