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Article
Publication date: 8 August 2019

David Streatfield, Richard Abisla, Violeta Bunescu, Marcel Chiranov, Camila Garroux, Artiom Maister, Luis González Martín, Jeremy Paley and Simon Rae-Scott

The purpose of this paper is to report a range of innovative approaches, methods and tools for evaluating the impact of public libraries and supporting the development of library…

Abstract

Purpose

The purpose of this paper is to report a range of innovative approaches, methods and tools for evaluating the impact of public libraries and supporting the development of library leaders drawn from projects supported by the Global Libraries initiative of the Bill and Melinda Gates Foundation.

Design/methodology/approach

A range of approaches, tools and methods are described by specialist staff who were directly involved with these innovations.

Findings

Some comments are provided on the effectiveness of these innovations.

Research limitations/implications

All of these innovations have been tried out in public library settings, usually over a period of years.

Practical implications

All of the selected innovations could be adapted and used by library leaders or impact specialists.

Social implications

Several of the innovations are specifically designed to engage library staff and users in evaluation processes.

Originality/value

The impact planning and assessment programme of GL was the largest sustained international public library evaluation programme so far attempted. This paper reports on the more innovative evaluation activities undertaken through this programme.

Details

Performance Measurement and Metrics, vol. 20 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 14 June 2019

David Streatfield, Richard Abisla, Umut Al, Violeta Bunescu, Yulianto Dewata, Camila Garroux, Daniela Greeb, Artiom Maister, Jeremy Paley, Shipra Sharma, Tripti Sharma, İrem Soydal and Tâm Thị Thanh Trần

The purpose of this paper is to report on recent performance measurement and impact evaluation progress made in Brazil, India, Indonesia, Moldova, Turkey and Vietnam as part of…

Abstract

Purpose

The purpose of this paper is to report on recent performance measurement and impact evaluation progress made in Brazil, India, Indonesia, Moldova, Turkey and Vietnam as part of the last phase of the Global Libraries Initiative.

Design/methodology/approach

The country reports are presented as a series of case studies, in some cases supplementing those reported earlier in this journal.

Findings

Recent country-specific survey findings are reported and some conclusions are offered.

Research limitations/implications

This paper demonstrates how the adoption of a common approach to library service evaluation across several countries can strengthen research practice at country level beyond the Global Libraries Initiative itself.

Practical implications

This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local levels or who are interested in performance measurement and impact evaluation.

Social implications

The paper shows how focusing on the impact of public library services on users can enhance the understanding of community requirements and inform the development of more effective services to library users and communities.

Originality/value

These case studies reflect concentrated impact evaluation and performance measurement work at country level across a range of countries over more than 18 years.

Details

Performance Measurement and Metrics, vol. 20 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 14 June 2019

David Streatfield and Sharon Markless

The purpose of this paper is to describe the evolving IFLA approach to impact evaluation through three of its international programmes: Freedom of Access to Information, Building…

Abstract

Purpose

The purpose of this paper is to describe the evolving IFLA approach to impact evaluation through three of its international programmes: Freedom of Access to Information, Building Strong Library Associations (BSLA) and the International Advocacy Programme (IAP). This review positions these three programmes within the wider discourse of the international evaluation community.

Design/methodology/approach

Each of the three programmes is considered in turn to show what they were trying to achieve and how thinking about impact evaluation at IFLA is evolving.

Findings

This paper reports key evaluation findings for relevant phases of the BSLA and IAP programmes in general terms.

Research limitations/implications

The views presented are those of the evaluation consultants who advised each of these programmes (and in the cases of BSLA and the IAP conducted the programme evaluations).

Practical implications

The processes described and the conclusions drawn should be of interest to anyone involved in international or national library evaluation, especially of public libraries, library associations and national libraries.

Social implications

The paper suggests that more systematic impact evaluation of public libraries, library associations and national libraries is necessary to ensure their future survival.

Originality/value

The authors were uniquely placed to see and participate in IFLA impact evaluation discussions over the past decade.

Details

Performance Measurement and Metrics, vol. 20 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 1 January 1992

David Streatfield

Traces progress in introducing information technology to supportadministrative and managerial functions in local education authoritiesand their schools since 1983. Notes the move…

Abstract

Traces progress in introducing information technology to support administrative and managerial functions in local education authorities and their schools since 1983. Notes the move towards preparing information technology implementation strategies and the somewhat belated recognition of the need for information management of the system. Outlines some likely areas of future difficulty.

Details

International Journal of Educational Management, vol. 6 no. 1
Type: Research Article
ISSN: 0951-354X

Keywords

Article
Publication date: 21 March 2008

Sharon Markless and David Streatfield

The purpose of this paper is to describe the progress made in developing mechanisms for self‐supported impact assessment for a range of library service providers in the UK, and…

624

Abstract

Purpose

The purpose of this paper is to describe the progress made in developing mechanisms for self‐supported impact assessment for a range of library service providers in the UK, and higher education libraries in particular. There is no established tradition for the higher education libraries to evaluate the impact that they have within their organisations.

Design/methodology/approach

The authors have created and developed a range of techniques which have been applied across the United Kingdom in school, health, public and higher education libraries, refining the techniques over the last decade.

Findings

The impact initiative so far is reviewed and areas for further promotion and development identified.

Originality/value

The work described is one of few that has achieved impact assessment across a wide range of libraries and over a significant period.

Details

Performance Measurement and Metrics, vol. 9 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 1 November 1991

David Streatfield

When I first became interested in the way social workers use information in the early 1970s, first as an information service provider and then as a researcher:

Abstract

When I first became interested in the way social workers use information in the early 1970s, first as an information service provider and then as a researcher:

Details

Aslib Proceedings, vol. 43 no. 11/12
Type: Research Article
ISSN: 0001-253X

Open Access
Article
Publication date: 13 July 2015

Umut Al, Pablo Andrade Blanco, Marcel Chiranov, Lina Maria Cruz Silva, Luba Nikolaeva Devetakova, Yulianto Dewata, Ieva Dryžaite, Fiona Farquharson, Maciej Kochanowicz, Tetiana Liubyva, Andrea López Naranjo, Quynh Truc Phan, Rocky Ralebipi-Simela, Irem Soydal, David Streatfield, Resego Taolo, Tâm Thị Thanh Trần and Yuliya Tkachuk

The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the…

4805

Abstract

Purpose

The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile. For the mature grants in Bulgaria, Botswana, Poland, Romania, Ukraine and Viet Nam which were recently completed or are approaching completion, the nature of the country program is outlined, before the impact assessment work is described and some recent results and conclusions are reported. A similar approach is adopted with pilot and new grants in Colombia, Indonesia, South Africa, Turkey and Lithuania.

Design/methodology/approach

The country reports are presented as a series of case studies, in some cases supplementing those in an earlier special issue of this journal.

Findings

Where appropriate, recent country-specific survey findings are reported.

Practical implications

This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local level or who are interested in performance measurement and impact evaluation.

Originality/value

These cases studies reflect concentrated impact assessment and performance measurement work at country level across a range of countries over more than 12 years.

Details

Performance Measurement and Metrics, vol. 16 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Open Access
Article
Publication date: 13 July 2015

David Streatfield, Pablo Andrade Blanco, Marcel Chiranov, Ieva Dryžaite, Maciej Kochanowicz, Tetiana Liubyva and Yuliya Tkachuk

The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact assessment) methods and tools developed by country teams as…

4434

Abstract

Purpose

The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact assessment) methods and tools developed by country teams as part of the Global Libraries (GL) initiative. Short reports are provided on: a return on investment study, a simplified data processing system for library managers and an online reporting system for public libraries in Ukraine; a study of the public image of Polish libraries in print mass media, two approaches to sustainability of performance measurement and impact assessment in Romania, through tools to conduct pop-up surveys and use of agricultural subsidies support data, assessments of changes in public library managers’ planning efforts in Poland and of their perceptions of libraries and their own role, using Modified Delphi forecasting, in Lithuania, two ways of focussing on the world of public library users by engaging non-profit organizations in library research in Poland and conducting impact studies in virtual environments in Chile.

Design/methodology/approach

A range of methods and tools and their uses are described.

Findings

No specific research findings are reported.

Research limitations/implications

All of these tools and methods have been (or are being) trialed in national public library contexts; some have been developed over several years.

Practical implications

Useful for people in other (non-GL) countries who may be contemplating public library evaluation at regional, national or local level or who are interested in performance measurement and impact evaluation.

Social implications

This paper is part of a GL effort to share what participants have learnt about impact planning and assessment in public libraries with the wider international libraries community.

Originality/value

The impact planning and assessment program of GL has been the largest sustained international public library evaluation program so far attempted. This paper reports on the more innovative evaluation activities undertaken at country level through this program.

Details

Performance Measurement and Metrics, vol. 16 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 1 November 1984

David Streatfield

Over the past few years I have been involved with various research teams looking at organisational communication and at the impact that libraries and other information services…

Abstract

Over the past few years I have been involved with various research teams looking at organisational communication and at the impact that libraries and other information services have on certain kinds of organisations. When we examined information services in various local government settings (including social services departments, local education authorities, planning departments and more general local government services) we found what appears to be an automatic tendency to serve a relatively narrow band of middle management staff at headquarters.

Details

Aslib Proceedings, vol. 36 no. 11
Type: Research Article
ISSN: 0001-253X

Article
Publication date: 1 January 2006

Lucy Gildersleeves

The aim of this article is to investigate the nature of use and impact of the Improve Your Library self‐evaluation process on school libraries and their integration into…

2239

Abstract

Purpose

The aim of this article is to investigate the nature of use and impact of the Improve Your Library self‐evaluation process on school libraries and their integration into whole‐school development planning for pupil learning.

Design/methodology/approach

The research is structured in two phases. Phase one seeks to map levels, patterns and experiences of use by those responsible for the library within schools and to establish the nature of support needed for librarians from school library services and training providers. Phase two will track schools in detail to explore the extent of difference the process may have on library integration into the wider school self‐evaluation, development priorities and planning, and on library contribution to pupil reading and learning.

Findings

Preliminary investigations indicate that there is considerable diversity in current evaluation practice and in expectations of the Improve Your Library toolkits. There is a need for a national vehicle for sharing individual library experience to inform reflective practice.

Research limitations/implications

The research focused on English schools. Successful delivery of the intended case banks of practice examples is dependent on a good range of schools being willing to share their experience.

Practical implications

Training and support needs and networks will be identified for providers and practitioners. Practical experience will be made available to librarians, school management and policy‐makers.

Originality/value

This is a timely evaluation of the first unified system of library self‐evaluation across English schools within the context of a new approach to whole‐school evaluation. It will provide librarians with a means of sharing and comparing experiences in the absence of a formalised benchmarking system for school libraries and contribute to a national picture of school library activity and priorities.

Details

Aslib Proceedings, vol. 58 no. 1/2
Type: Research Article
ISSN: 0001-253X

Keywords

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