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The paper seeks to provide an overview of the approach taken by the Danish library community towards the automation of ILL and end‐user loan requests.

The physical union catalogue DanBib is explained, along with Bibliotek.dk, which is the end‐user web interface to the public union catalogue. A detailed description is given of the development of an end‐user ILL system.

This facility is currently being tested and implementation is scheduled for the end of 2006.

The paper will be of interest to all librarians who wish to empower end users in searching for and obtaining material in which they are interested.

The DanBib system is a nation‐wide union catalogue offering a number of common functions and a network to all Danish libraries ‐ public as well as academic ones. The system is managed by the Danish Library Centre Ltd ‐ a privately organized company owned by national and local government together with the biggest Danish publishing house. The Danish way is, indeed, unique in an international context. In this article a number of basic prerequisites which had to be fulfilled to bring about the Danish solution are discussed.

The purpose of this paper is to present the Danish inter‐library lending (ILL) environment with the focus on its current status, the level of automation and future development.

The paper describes Danish ILL cooperation.

Focussing on standards and automation delivers a better service. Danish ILL has a high level of automation. The combination of standards, interaction between systems and dedicated functions in the national system delivers an effective handling of ILL and document delivery.

This is the first paper to provide a detailed overview of the modern ILL system in Denmark.

Since late 2000 bibliotek.dk has been giving all Danes access to the Danish National Union Catalogue. The development of this new service is described. The new facilities are seen from both the libraries’ point of view and from the user’s perspective. bibliotek.dk is not only a database, but also a portal with access to a wide range of library Net services. The actual development plan for bibliotek.dk is described in detail. Several initiatives to enrich the access to information and to rationalise the libraries’ work with bibliotek.dk are presented. The service is also used as the basis for the development of new services to the user, including an “Available for sale” button which gives access to the vendors of a specific item.

The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.

bibliotek.dk is a development project, resulting in a Web site which gives the Danish citizens access to search and order material in the collections of Danish public and research libraries via the Internet. This article deals with the use and the users’ view of the Web site.

The purpose of this paper is to give an overview of the development of bibliotek.dk (library.dk) – how to open a union catalogue to the public.

bibliotek.dk – the end‐user web interface to the public union catalogue is described and challenges in these features are examined: the user interface, end‐user loan requests, cooperation with Google, library 2.0 characteristics etc. Usage statistics are presented.

It was found that it is possible to make requesting library material (almost) as easy and fast as searching Google.

The paper will be of interest to librarians working with opening their services to the public.

The purpose of this paper is to present the Danish agreement with OCLC's WorldCat and the perspectives for international cooperation.

The paper describes the Danish ILL cooperation, the project and WorldCat as a case study of international cooperation which will increase the effectiveness of the international ILL service.

Cooperation with an international organization works better when coordinated nationally.

The Danish agreement with OCLC covers both main activities: ILL and cataloguing – creation and use of bibliographic data.

The paper reports on the findings from a research project on information technology (IT) in Danish public libraries, the FOLKIT‐project, conducted at the Royal Danish School of Librarianship in Aalborg in 1993/4. Ten pioneer public libraries were selected for an in‐depth study into their use of IT: this involved sending a questionnaire to all staff members and interviewing key IT personnel and chief librarians.