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The purpose of this paper is to explain the efforts, methods and results of the automation of end‐user loan requests in the Danish union catalogue “bibliotek.dk” (library.dk).

The paper explains the implementation of automation of end‐user requests and explains why it is necessary.

The implications for the user interface are explained, as well as the technical solution and the consequences for the participating libraries and for the end‐users.

The paper will be of interest to all librarians who are supplying end‐users with library material through union catalogues or portals.

The purpose of this paper is to present the Danish inter‐library lending (ILL) environment with the focus on its current status, the level of automation and future development.

The paper describes Danish ILL cooperation.

Focussing on standards and automation delivers a better service. Danish ILL has a high level of automation. The combination of standards, interaction between systems and dedicated functions in the national system delivers an effective handling of ILL and document delivery.

This is the first paper to provide a detailed overview of the modern ILL system in Denmark.

bibliotek.dk is a development project, resulting in a Web site which gives the Danish citizens access to search and order material in the collections of Danish public and research libraries via the Internet. This article deals with the use and the users’ view of the Web site.

The purpose of this paper is to give an overview of the development of bibliotek.dk (library.dk) – how to open a union catalogue to the public.

bibliotek.dk – the end‐user web interface to the public union catalogue is described and challenges in these features are examined: the user interface, end‐user loan requests, cooperation with Google, library 2.0 characteristics etc. Usage statistics are presented.

It was found that it is possible to make requesting library material (almost) as easy and fast as searching Google.

The paper will be of interest to librarians working with opening their services to the public.

The paper seeks to provide an overview of the approach taken by the Danish library community towards the automation of ILL and end‐user loan requests.

The physical union catalogue DanBib is explained, along with Bibliotek.dk, which is the end‐user web interface to the public union catalogue. A detailed description is given of the development of an end‐user ILL system.

This facility is currently being tested and implementation is scheduled for the end of 2006.

The paper will be of interest to all librarians who wish to empower end users in searching for and obtaining material in which they are interested.

This paper presents the major findings from the project “Development of new methods for evaluation of library Web sites on the World Wide Web”. The report includes a brief examination and discussion of quality applied to Web sites in general and concerning library Web sites in particular. Findings from a few empirical surveys are presented. A new list of quality criteria for evaluation of academic libraries is compiled. The list is tested on three Danish academic libraries. Finally, a revised list of criteria is applied to twelve major Danish academic libraries. The findings include the panellists’ scores and their verbal comments. The main conclusion is that the Web sites of the Danish academic libraries in question are above average compared with Web sites in general. They do not, however, come up to expectations as virtual expressions of the quality levels of the libraries. This situation can only be improved if the libraries allocate the necessary resources regarding updating and development of the Web sites. This should be done on the basis of regular user studies and comparative evaluations.

The paper seeks to outline the topography of Danish library associations and organisations and to analyse their role in the development of the libraries. Corporate trends and traits are used as the analytical framework.

The paper focuses on cases and issues from the development of the Danish libraries and the research design is primarily desk‐top research combined with interpretations of previous research into the theoretical framework of corporatism.

The paper offers some inspiration for cooperation among institutions and associations outlining some of the prerequisites for a solid corporation among different stakeholders.

The paper introduces a concept from political theory and uses it as an interpretative framework in relation to one of the cases of a rather successful cooperation in the library field.

The purpose of this paper is to present the Danish agreement with OCLC's WorldCat and the perspectives for international cooperation.

The paper describes the Danish ILL cooperation, the project and WorldCat as a case study of international cooperation which will increase the effectiveness of the international ILL service.

Cooperation with an international organization works better when coordinated nationally.

The Danish agreement with OCLC covers both main activities: ILL and cataloguing – creation and use of bibliographic data.

The paper analyses students' use of public libraries for study purposes and discusses the public library as a substitute or a complement for educational or academic libraries. The paper also investigates which segments of students rely heavily on public libraries as services for study purposes.

The research is based on a comprehensive survey of Danish students from both universities and other higher institutions of education. The data collection was carried out by an online survey and the sample consists of students from all over the country covering a multitude of different institutions and subject areas.

It is evident from the research that students do not bypass the physical library and it is also evident that the use of physical libraries and digital resources complement each other. The place of Google in the students' information behaviour is prominent and positively correlated to use of traditional library resources. Nearly 60 per cent of all students use the local public library for study purposes. A small group consisting of 7 per cent of the students uses the public library as their only library for study purposes. One of the more striking findings is that the service level of public libraries in relation to study topics appears to be very uneven, which means that different groups of students have very varied probabilities of success using the public library. The data also indicates that students tend to look at libraries as a whole and do not make clear distinctions between different types of libraries, expecting the whole system to be seamless. The paper also relates the findings to the general body of literature on students' information seeking behaviour.

The research raises questions concerning the detailed behaviour of students' information behaviour, for example, how they combine formalised resources with more general resources. The paper also indicates that it is probably counter‐productive to evaluate students as one group. Different segments of students have very different and varied information behaviour patterns depending on study topic, study year, psychological dispositions and other demographic factors.

The paper raises important managerial questions and concerns in relation to both the mission of public libraries and the service level given to different segments of students.

The research supports existing international research on students' information behaviour. The research is based on a comprehensive and nation‐wide sample and it emphasises students' information behaviour in relation to several important demographic factors, and it also asserts that it is important to investigate further the differing modes of behaviour. The paper points to the interplay between formalised information resources and search engines.

To describe a project which aims to provide libraries in Denmark with freely accessible and tested course materials.

A descriptive paper describing a ten module set of teaching materials for promoting information competence based on Bjarne Herskin's educational theory.

That the model described is robust but faces future challenges: for example, the challenge of sheer growth in student numbers and widening participation initiatives, the need to re‐model the curriculum to involve more online learning and to centre around clinical scenarios, the challenge of optimising the relationship between the National Health Service (NHS) and higher education (HE) sectors.

In particular, the models of assessment used and analysis of future challenges present potential for further research analysis.

This paper offers many practice‐based examples of how to enhance levels of health information literacy.

The well developed methods of promoting information literacy outlined in this paper are worthy of note by practitioners both within and beyond the health information field.