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Taguchi’s quality loss function is here proposed as a tool to evaluate costs connected to non conformity in manufacturing industries. First of all, Taguchi’s quadratic cost function is compared with the traditionally adopted zero defects cost function, and the differential effects of either function are analysed. Conceptual issues as well as practical ones are considered in this analysis. Results provided match in suggesting that the quadratic cost function, as compared with zero defects, is conceptually more consistent with the most advanced definitions of industrial quality and practically more suitable to support continuous improvement processes with a long‐term, customer‐oriented and profit‐oriented perspective. Yet, in order to provide for a full utilisation of this tool inside quality costs reporting systems, a number of problems have still to be resolved. These problems too are highlighted and brought to the attention of researchers of this field.

This article highlights the main principles and provisions contained in the WTO’s product quality related agreements, i.e. the Agreement on Technical Barriers to Trade (TBT) and the Agreement on the Application of Sanitary and Phytosanitary Measures (SPS) which apply, to a large extent, to quality concepts and practices in relation to the design, production, packaging, transportation and distribution of goods in international trade (exports and imports) such as standards, technical regulations (mandatory standards) and quality assurance procedures (testing, inspection, certification, accreditation). From this angle, quality professionals should be aware of the main principles and provisions embodied in the agreements so that their decisions and advice provided are consistent with the international trade rules which govern world trade and facilitate the accessibility of products to international markets.

A large amount of research deals with the identification of management practices related to new product development (NPD) success. To this purpose, assessment tools capable of helping enterprises to set up improvement processes are of extreme importance. The aim of this paper is to build a product development assessment model based upon a normative‐contingent approach.

First, a literature review of the main approaches and models used in NPD assessment was carried out. Second, the tool was tested in five firms. The case studies allowed the authors to test the tool in its prototypal phase in order to assess both its limits and potential and also to highlight possible improvements.

The assessment tool developed yields a clear understanding of the current state of product development process in an organization in order to facilitate a shared understanding of the weakness and deficiencies, to enable effective process management, to develop implementation plan to support change initiatives and to support process improvement using metrics.

The product development assessment model is based upon a normative‐contingent approach meaning that the prescriptive requirements are defined according to the logic of coherence: requirements vary in relation to contextual conditions. In particular, there are two important context factors which are considered to have a significant influence on NPD process: the complexity of the product‐market interface and the enterprise's NPD strategic orientations.

This study focuses on the dynamic relationship between organizational actors and engaged scholars involved in a normative assessment conducted in a public organization managing major projects.

We build on a 15-month engaged scholarship experience carried out in the Ministry of Transport of Quebec. We explain and analyze the normative assessment process, using a storytelling approach and vignettes to explore four situated learning moments.

This study offers a deeper understanding of how normative assessment is conducted, and how situated and collective learning occur throughout. We find that both organizational actors and researchers learn through this process and synchronize their mutual learning such that researchers actually participate in a larger organizational transformation.

Like any qualitative endeavor, this research is context-specific. We offer several research avenues to extend the applicability of findings.

This article could inspire organizations and scholars to collaborate on normative assessment during organizational transformation. This approach is of particular interest in the context of a worldwide pandemic where public and private organizations all have to adapt to new sanitary, economic, technological and social realities.

In a context marked by growing concern for the research-practice gap and the relevance of scholarship, our study illustrates the development of a mutually beneficial collaboration between practitioners and researchers that enhances understanding of complex organizational phenomena and issues.

This research highlights the relevance of engaged scholarship and supports normative assessment as a social process to generate mutual learning.

This paper aims to analyze the relevance of private meta-governance for multi-stakeholder partnerships. The authors assume that meta-governance, defined as higher level rules that shall guide partnerships’ governance activities, could build on and institutionalize lessons learned about partnerships’ success conditions and, in doing so, may render partnerships’ work more effective in the future.

The research paper investigates a case of non-state meta-governance in the standard-setting arena. It explores how actors assess the interaction of the meta-governance efforts of the International Social and Environmental Accreditation and Labelling (ISEAL) Alliance (mainly in the form of their three Codes of Good Practice) and the Alliance for Water Stewardship’s efforts when setting and implementing their International Water Stewardship Standard. For this, a combination of research methods is applied: a literature review for deriving propositions on success conditions; document analysis, participatory observation and semi-structured interviews for gathering empirical evidence on the interaction between meta-governance and the partnership’s work.

Respondents praise the benefits of ISEAL’s enabling meta-governance measures to strengthen their standard, structures and processes, as well as from ensuring activities, as these also improve their internal governance system while simultaneously providing credibility. In this context, they confirm the relevance of three success factors mentioned in the literature on voluntary standards: an inclusive process, a locally adapted design of the standard and institutionalized compliance management.

Instead of reinventing the wheel with every new multi-stakeholder partnership, meta-governance frameworks should be used to enable partnership staff and members, policymakers and stakeholders to learn from experience.

The authors’ analysis generates unique insights into perceptions of partnerships’ staff and stakeholders regarding lessons learned and private meta-governance. The present study on these actors’ perspectives provides a starting-point for further research on how meta-governance could help institutionalize success factors to scale-up and improve the impact of standard-setting partnerships.

Audits are an essential part of supply chain management, whether they be of a single supplier's facilities or the whole supply chain. Before the COVID-19 pandemic, auditors mainly conducted supplier audits in-person and on-site. Subsequent travel restrictions have meant that auditors have had to perform these audits remotely. The purpose of this paper is to conceptually describe the emerging phenomenon of remote audits and explore the implications of this change for the future.

This exploratory research used qualitative interviews with key stakeholders (firms, auditors and regulators) to provide an empirical basis for the study. A total of 60 interviews were conducted in two rounds with 40 respondents from 26 organizations. A process perspective lens was used to explore the fundamental changes in supplier audits.

The study provides an interpretative conceptual framework of remote supplier audits grounded in key factors (audit process, use of technologies, document and record sharing) and identifies a set of contingency factors (technological sophistication, reputation for integrity, maturity of internal audit processes, and level of complexities and risk involved) that affect the effectiveness of remote audits.

Remote supplier audits have radically changed how supply chains operate. This paper presents the first empirically-grounded study on remote auditing. It provides a springboard for future research in this domain and practical implications for managers to assist them with the development of remote auditing in their firms and supply chains.

The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their performance? What should be done for the results of an audit of the audited organization to be useful in terms of its managers more interested in improving organizational performance, effective leadership, risk management and assessing the maturity of the organization in order to take decisions and improve business than the information to confirm compliance?

Analysis and evaluation of the management systems’ audits findings, conducted in the last ten years by two major Romanian accredited certification bodies.

A complete rethinking of audits is required. The audit methods will increase, allowing auditors to use various combined methods, based on audit purposes and on the needs of the audited organization.

The present paper is describing the current situation, found in management systems auditing and also trying to assess and predict future development possibilities.

The logic of the economic system under which the world operates is predicated on an assumption that development is possible and that the pricing system mediates the acquisition of the additional resources required for that development. The chapter investigates where those resources are and focuses particularly on the BRIC counties. These countries have access to a large proportion of the remaining natural resources of the world while also having large populations and therefore great scope for rapid economic growth. These four countries contain a significant proportion of the world’s reserves of raw materials, but they are also rapidly developing countries with that development fuelled by their raw materials. One consequence of this is that the resources available to other countries in the developed world are constrained by this rising demand, with a number of possible consequences. The discourse in the developed world is towards the conservation of resources and towards energy efficiency. This is reflected in both manufacturing resources and consumer purchasing decisions. So it is generally accepted that resource depletion will affect the economic environment. It is not yet fully recognised, however, that development in other parts of the world will exacerbate this pressure and lead to a greater need to compete for the available resources. This competition will be economic but could also become physical as the world adjusts to a new geopolitical environment. This is an important topic not being addressed elsewhere.

Cyrus the Great produced the first human rights declaration. Now two millennia later we have a lesser one, adapted through compromise. This leads to people suggesting that the world would be better if we were better people.

Game theorists have already given a disappointing answer to concern: The world would not be a better place if we were all better people! This chapter examines this answer in the context of business behaviour and ethics.

Ethical discussions show that the pursuit of maximum welfare can be considered to provide the basis for the capitalist systems and its reliance upon the market and individual endeavour.

The research is at a theoretical level and based upon games theory; it can therefore be extended.

It is our argument that ethics cannot be removed from any analysis of behaviour without disastrous consequences and this is a flaw with the game. And consequently a flaw with societal behaviour which has been so legitimated: both need changing. This requires a new form of analysis within games theory predicated in a new definition of utility.

This develops our understanding of ethical behaviour within organisations through a novel mode of analysis.

The purpose of this article is to examine the contractual framework for the sale of goods in order to gauge whether the English sales law regime can promote a circular business model.

Theoretical and doctrinal legal analysis.

Due to the absence of rules and regulations requiring manufacturers produce goods compliant with the circular economy (CE), English Sale of Goods Act has limited capacity in holding manufacturers accountable and liable in failing to manufacture goods compliant with the CE. The only currently practical solution for this gap is that the buyers should ensure that their particular intention of obtaining goods compliant with the CE is fully communicated to manufacturers.

This is the first examination of the implied terms of English sales law from the perspective of the CE.