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The purpose of this paper is to examine the effect of smartphones and computers as web survey entry response devices on the quality of responses in different question formats and across different survey invitations delivery modes. The respondents’ preference of device and the response immediacy were also compared.

Two field experiments were conducted with a cluster sampling and a census of all students in a public university in the USA.

Device effect on response quality was only found when using computer-aided self-interviews, but not in e-mail delivered web surveys. Even though the computer was the preferred device, but the smartphone’s immediate response was significantly higher than the computer.

The sample was restricted to college students who are more proficient users of smartphones and have high access to computers. But the direct comparison in the two studies using the same population increases the internal validity of the study comparing different web survey delivery modes.

Because of the minor differences in device on response quality, researchers can consider using more smartphones for field work such as computer-aided self-interviews to complement e-mail delivered surveys.

This is the first study that compares the response device effects of computer-aided self-interviews and e-mailed delivered web surveys. Because web surveys are increasingly used and various devices are being used to collect data, how respondents behave in different devices and the strengths and weaknesses of different methods of delivery survey help researchers to improve data quality and develop effective web survey delivery and participant recruitment.

The purpose of this paper is to summarise and evaluate the literature on digital consumer behaviour and attitudes towards digital piracy.

The paper presents a review and synthesis of the academic literature on the subject, using the authors' unique “pro‐forma” approach to the evaluation of individual papers.

A major limitation in the studies reported became apparent. They are almost exclusively concerned with the behaviours and attitudes of young people. There is a dearth of studies looking at demographic differences, and also a lack of longitudinal work. Given these constraints, the literature strongly suggests that social and situational factors impact on the likelihood of illegally obtaining digital content more than ethical considerations. Anonymity is a strong indicator, “de‐individualising” people and releasing them from traditional societal constraints and making the digital world far different from the physical one. The literature is ambiguous on whether punishment acts as a deterrent.

The main point that comes out of these studies is that the digital world is not the same as the physical world. It is changing basic assumptions about the idea of ownership, sharing, and copying content. Laws prohibiting all unauthorised downloading potentially criminalise millions of people, so new and creative business models are needed to resolve the problem.

The authors believe this to be the first systematic review of current literature in this area since the issue became topical with the Pirate Bay trial and the Government's Digital Britain report.

Discusses ways in which qualitative techniques might be incorporated in quantitative research and quantitative techniques in qualitative research ‐ a transfer of techniques. Explores the use of neuro‐linguistic programming (NLP) and projective techniques in quantitative research. Reports the results of customizing a self‐completion questionnaire to a respondent’s preferred representational system (PRS). This application of NLP produced encouraging findings. Provides suggestions for further research. Describes an example of how NLP and projective techniques can benefit a quantitative study with a case study in which TRBI’s BrandWorks was used. Suggests that, although the adoption by qualitative researchers of techniques used in quantitative research focuses on computer applications, the recent academic interest in the use of text analysers has not been matched by practitioners. Discusses issues related to quality, validity, transparency and value, and reports the findings of a survey of the largest qualitative marketing research suppliers. Finally, examines the use of correspondence analysis and describes ways in which correspondence analysis might benefit the qualitative researcher.