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The paper aims to provide an integrated system for collaborative maintenance training of complex equipment based on virtual maintenance and immersive virtual reality environment.

An integrated platform for collaborative virtual maintenance operation and training of complex equipment is developed. The simulation supporting platform for collaborative virtual maintenance is designed with the combined hierarchical structure and modularized members to support the interactive communication of heterogeneous data and information. By analyzing the collaboration mode of multi operators, the maintenance task allocation model, maintenance operation model and Extensible Markup Language‐based object information template are presented.

The research finds that the proposed system is an efficient platform for collaborative maintenance training of complex equipment.

Appropriate and efficient maintenance task allocation and collaborative maintenance operation of multi operators can significantly improve the maintenance efficiency of complex equipment.

A collaborative virtual maintenance training system of complex equipment based on immersive virtual reality environment is presented.

Current virtual simulation platforms provide various tools to generate non-immersive simulation processes purposefully in different domains. The generated simulation processes are adopted for analysis, presentation, demonstration and verification. In the virtual maintenance domain, this intuitive and visual method has benefitted product maintainability design and improvement. Generating an ideal and reasonable non-immersive virtual maintenance simulation is always time-consuming because of the complicated human operations and logical relationships involved. This study aims to propose a semiautomatic approach to increase efficiency in non-immersive virtual maintenance simulation implementation.

The methodology analyzes the general catalogs of common maintenance tasks and explores the corresponding secondary development approaches of simulation tools that can achieve motion simulation in virtual environments, by focusing on the diversity, complexity and uncertainty in non-immersive virtual simulation process generation. Afterward, a single virtual human motion can be generated by controlling the parameters and indices of the simulation tools. Subsequently, all of the generated single motions are connected logically to simulate the entire maintenance process.

Instead of selecting various tools, such as that in a traditional method, the proposed methodology analyzes and integrates the necessary basic parameters considering the characteristics of virtual maintenance simulation for a target maintenance activity.

The user can control the predefined parameters to generate the simulation combining several other simple operations in virtual environments. Consequently, the methodology decreases simulation tool selection and logic consideration and increases efficiency to a certain extent in non-immersive virtual maintenance simulation generation.

Maintainability is the ability of a product system to be maintained and is a design characteristic. The paper aims to provide an integrated system for complex product maintainability design and verification. It includes processes and tools that can be effectively used to plan, quantify and cost maintenance.

An integrated platform for maintainability design and verification is designed. A case‐based reasoning method of maintainability design and Extensible Markup Language‐based representation of maintenance procedure information are presented.

The paper finds that the proposed system is an efficient tool for complex product maintainability design and verification.

Early and effective planning and implementation of a maintainability program can significantly improve the reliability and availability of product system.

A desktop virtual reality application for product maintainability design and verification is presented.

Maintenance plans are programmes, which follow maintenance appraisals, contain information of what to do and the time approximates for accomplishments. They also deal with how to carry out maintenance jobs. In contemporary period, curiosity has proliferated about how sustainability affects manufacturing plans. The purpose of this paper is to offer a comprehensive notion of maintenance sustainability in maintenance planning. The literature has downplayed maintenance sustainability but may support in understanding how to crack the present company-community conflicts about the negative influence of manufacturing on the environment.

This study develops the idea of selecting the proper maintenance strategy based on integrated fuzzy axiomatic design (FAD) principle and fuzzy-TOPSIS. This work suggests that the maintenance function is an uncertain, activity-oriented system. To fully appreciate the proposed framework, the work employs data from a cement manufacturing plant to test the structure. This study offers 20 influential factors on which it build the fundamental structure of maintenance system sustainability for manufacturing concerns. A novel literature contribution that departs from existing conceptions is the classical determination of weights of each sustainability factor, employing fuzzy entropy weighting approach. Furthermore, work innovatively determines the ranking of some important tenets of sustainability in maintenance and optimises the maintenance consumables employing the FAD principle.

Interestingly, the output of the investigation revealed differences as the work adopts fuzzy-TOPSIS in comparison with FAD principle.

Case examination of a real-life manufacturing venture validated the claims, showing maintenance workforce training as a top-echelon strategy for maintenance system sustainability.

The purpose of this paper is to provide a new approach involving guidelines and supporting techniques that guarantees all needed space for appropriate product maintenance.

The approach is based on two major areas: field survey to understand how maintainability parameter is applied and converge theory and practice into a systematic space claim method using computer-aided design (CAD) systems to assure proper maintenance procedures at design stages.

Case studies from a truck industry conducted following the proposed approach contrast the savings that can be achieved by using a proper space claim for aftermarket needs against an unsuitable level of participation by maintenance personnel during the design development.

This approach is highly dependent on maintenance experts with suitable skills on CAD systems.

Products developed according to the approach envisaged can result in following aspects: lower repair time, better maintenance procedures on key components, easier preventive maintenance, less need for special tools, more ergonomic design, better communication between design and service engineers, simplicity and less complex training.

Further research on maintainability will provide new information on how to apply this parameter on product development process (PDP), so design teams can better understand and address this relevant issue. The proposed method has been introduced in the PDP of a major multinational automotive company.

A new process is presented, considering the protection of needed spaces for maintenance procedures throughout the PDP, diverging to other studies that only propose analysis addressing maintainability at singular point in time during the product development. In just one case study presented, savings of US$1.3m were achieved by applying this space claim approach.

This research aims to examine the relevant literature related to maintenance performance measurement in the manufacturing sector. In the process, innovative approaches and models utilized to measure and manage maintenance performance in manufacturing operational settings are classified and examined. Based on this investigation, future research directions and themes are identified.

A database of 251 peer‐reviewed publications, published during the last 30 years, was utilized for the purpose of this research. The published works included contributions from both practitioners and scholars.

This literature review‐based research revealed important themes related to evolution of maintenance performance management. These themes focus on the effective utilization of maintenance resources, information systems support, and human factor management. Based on this literature review, a conceptual framework, which traces the different operational and organizational facets of the evolution of maintenance performance management, is offered.

Based on the findings of this study, it is concluded that the area of maintenance performance and management is in need of more future systematic research efforts aimed at solidifying theoretical constructs and promoting the utilization of more practical applications.

Findings derived from this investigation have relevant manufacturing implications. In this context, understanding the different approaches to maintenance performance measurement and management, as utilized in manufacturing organizations, is critical to these organizations' performance improvement efforts.

Understanding the types and scopes of the different approaches and models utilized to manage and measure maintenance performance in manufacturing operational settings is important in light of the growing competitiveness of the manufacturing sector.

In the past decade, library literature has witnessed a spate of studies documenting different aspects of Collaborative Virtual Reference Services (CVRS) and a significant amount of valuable information is spread across numerous individual reports. With the support of the Institute for Museum and Library Services, the authors of this chapter undertook a synergistic effort to examine these studies and identify the popular governance models as well as shared challenges and benefits. They conducted a supplementary survey of librarians with personal experience working in CVRS. The authors found that while collaborative structures are myriad, many utilize similar staffing and management strategies. Benefits of CVRS include shared staffing responsibilities, the extension of service hours, professional and community development, access to specialists, and mitigating the risks of a new service, while challenges include answering local questions, cultural differences, and software and technology problems. The literature on CVRS primarily focuses on single collaborations. While these in-depth examinations are valuable, they cannot provide a “big picture” of how libraries may work together to provide a service. As budgets shrink and ICT-facilitated connections grow, collaboration is an option to which many libraries are turning to for the provision of reference as well as other services. The quality of such collaborations may be improved by considering the lessons presented in this chapter, resulting in better service.

Scotland, with its Parliament recently re‐established after 300 years, is likely to see the development of a networked service to make electronic information, learning and research materials readily available to all of its citizens as a key aim in the early part of the twenty‐first century. The newly‐created Centre for Digital Library Research (http://bubl.ac.uk/cdlr) at Strathclyde University (http://www.strath.ac.uk/) in Glasgow aims to be a significant player in the process of making the vision a reality, whilst also contributing to international research efforts in the area. Bringing the networked service of the future into being requires collaborative research and development effort in a range of areas – from identifying and documenting current problems and establishing future requirements, to work on major elements of the problem such as user needs and user interfaces, collaborative collection development, content creation and maintenance, interoperability problems, navigation and integration issues, access control, metadata, and standards and policy frameworks. The Centre is already working with stakeholder institutions, organisations and individuals across the country on a number of relevant projects and initiatives that will contribute to understanding and develop expertise in these areas. Many of them have a practical focus that will help to partially implement the kind of environment envisaged. Examples are GDL (the Glasgow Digital Library project ), CVU (Clyde Virtual University project) (http://cvu.strath.ac. uk/), CAIRNS (Co‐operative Academic Information Retrieval Network for Scotland) (http://cairns.lib.gla.ac.uk/), SCONE (Scottish Collections Network Extension project) and DIO (Digital Information Office project).

As an important product characteristic, maintainability is recognized as a highly significant factor in the economic success of engineering systems and products. Based on virtual reality technology, this paper aims to create an intuitive, immersive and interactive environment for product maintenance. In order to analyze and evaluate the product maintainability in a virtual maintenance environment, fuzzy comprehensive evaluation is used. At the early design stage, maintainability influencing factors are analyzed and the whole maintainability evaluation of the product is given by using fuzzy comprehensive evaluation method in virtual maintenance environment.

The paper provides a fuzzy comprehensive evaluation method for product maintainability evaluation in virtual environment.

Fuzzy comprehensive evaluation is used to evaluate product maintainability in virtual environment, and the application of virtual maintainability system is expanded.

According to maintainability requirement, the maintainability index set is built in this paper, and fuzzy comprehensive evaluation method is used to evaluate product maintainability in virtual maintenance environment at stage of early design.

The purpose of this paper is to investigate the relationship between individual trust of students in computer supported semi-virtual collaboration groups and student’s performance in school.

Longitudinal questionnaires and interviews are conducted during the case study. By analyzing the data from the questionnaires and the grade earned by the students, the sample students are ranked with respect to the trust level and individual performance. Furthermore, the Wilcoxon signed-rank test is used to compare individual trust level and performance in the computer supported semi-virtual collaborative environment.

The distribution of an individual’s trust level is roughly consistent with the distribution of the individual’s performance in the collaboration. Besides, the relationship between a student’s trust level and the student’s performance is positively correlated.

This study integrates the issues of trust, school performance, and collaboration in an educational context. Furthermore, the conclusions drawn from this paper extend the literature of multiple disciplines including education, management, and psychology.

The conclusions could apply in the fields of education and management since the analysis revealed the relationship between an individual’s trust level and their performance.

This study contributes to the field of trust and collaboration research with a link to trust development and performance. The study also provides an insight into how to successfully improve the performance of student semi-virtual collaboration groups.